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The Culture Of American Airlines  
User currently offlineAloha717200 From United States of America, joined Aug 2003, 4477 posts, RR: 15
Posted (4 years 5 months 3 weeks 5 days 18 hours ago) and read 18686 times:

I have something I've been pondering for, well, probably a decade.

It seems to me that AA has a very different corporate culture than most other airlines, and I wonder if this also translates into a different culture than the rest for the employees and passengers of the airline as well.

I think it can't be denied that AA is one of the most aggressive competitors this industry has. I remember many times hearing AA being called "the bully of the industry" for how much they're willing to defend their turf, to the point of even refusing to let used airplanes be resold to competitors. Even flight simulator enthusiasts, a number of years back, were barred from painting any flightsim planes in the AA livery because, at the time, AA feared their brand would go the way of "kleenex tissues". They actually said that in an open letter to the flightsim community. Later on they eased up, but only after requiring a disclaimer in any repaint that says that the repaint is in no way affiliated with or endorsed by AA.

I still hear things to this effect to this day. AA seems to be the airline you don't wanna mess with if you want a peaceful existance. And that's not to say that other airlines don't aggressively compete as well, I've seen numerous airlines engage in similar kinds of competition, (UA comes to mind right off the bat), but it seems AA does it moreso, more frequently, or, perhaps, is just talked about more when they do. Why is this?

I've always wanted to fly on AA and in 25 years I've never had the chance. But still planning on it someday soon. As a kid I saw their gorgeous livery at the airport and that...for me...stood out more than anything when I was younger. In fact I think it was a combination of AA's livery and DL's widget that really helped me see the beauty of aviation and sparked my lifelong interest in it. And AA's livery has always had "class".

So know that this thread is not an attack on AA, but rather a collection of curiosities about AA.

So that said, why does AA seem more aggressive than the other players in the industry? And for AA's frequent fliers here....how do they compare to other airlines in terms of inflight experience? Is there a difference at all? Or does it feel like any other legacy does these days?

And for employees of AA, how's the environment working at AA versus another carrier? Is it just like any other airline or is there a significant difference? What does AA think about itself?

74 replies: All unread, showing first 25:
 
User currently offlineMayor From United States of America, joined Mar 2008, 10351 posts, RR: 14
Reply 1, posted (4 years 5 months 3 weeks 5 days 17 hours ago) and read 18573 times:



Quoting Aloha717200 (Thread starter):
So that said, why does AA seem more aggressive than the other players in the industry?

Merely a holdover from the Crandall days. Most of those things you mentioned go directly back to him, I believe.



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineWeb500sjc From United States of America, joined Sep 2009, 727 posts, RR: 0
Reply 2, posted (4 years 5 months 3 weeks 5 days 17 hours ago) and read 18484 times:

Because it works, nobody has ever sucsefully challenged DFW, there undisputed in MIA, and I am pretty sure that AA would like to keep it that way. The policy is like there MD-80's, if it ain't broke don't fix it.


Boiler Up!
User currently offlineFlyMIA From United States of America, joined Jun 2001, 7123 posts, RR: 9
Reply 3, posted (4 years 5 months 3 weeks 5 days 17 hours ago) and read 18406 times:



Quoting Aloha717200 (Thread starter):
And for AA's frequent fliers here....how do they compare to other airlines in terms of inflight experience? Is there a difference at all? Or does it feel like any other legacy does these days?

AA is my most frequent airline by far, I almost fly them exclusively and that makes sense since I fly DCA-MIA often and just being in the Miami area AA competes very well with other airlines like Delta and Jet Blue. I like traveling with them unless I get stuck on a old 757. There service is good, they take care of their costumers well. I have never had a major problem with them before and over 50% of my lifetime flights have been with them.

Quoting Web500sjc (Reply 2):
Because it works, nobody has ever sucsefully challenged DFW, there undisputed in MIA,

Exactly what came to my mind as well. Its fun trying to see airline compete with them in those cities. AA would start selling free tickets out of MIA or DFW if they needed to.



"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
User currently offlineSW733 From United States of America, joined Feb 2004, 6301 posts, RR: 9
Reply 4, posted (4 years 5 months 3 weeks 5 days 16 hours ago) and read 18183 times:



Quoting Aloha717200 (Thread starter):
And for AA's frequent fliers here....how do they compare to other airlines in terms of inflight experience? Is there a difference at all? Or does it feel like any other legacy does these days?

When I first started my job, I tried to be the good employee who kept costs down and just flew anyone...after a year or two of that, I gave up and became loyal to AA and WN, flying each about 50/50. So, I can compare AA to the likes of DL, US, UA, NW, FL, YX...I think those are the others that I used to fly.

I like AA. I think their service is well ahead of US, UA, and DL. In fact, I cannot think of an overly rude F/A or gate agent that I have run into while using AA, whereas I have multiple times with US/UA/DL. Many people will complain and say UA or DL is better than AA, and vice versa...but my opinion is that AA is the best legacy in the country.

The old 757's, as FlyMIA says, are awful. I'll avoid those at all cost, even flying F class.


User currently offlineAloha717200 From United States of America, joined Aug 2003, 4477 posts, RR: 15
Reply 5, posted (4 years 5 months 3 weeks 5 days 16 hours ago) and read 18168 times:



Quoting SW733 (Reply 4):
The old 757's, as FlyMIA says, are awful. I'll avoid those at all cost, even flying F class.

Forgive me for asking but, before booking, how can you tell whether the 757 you're on will be "old" or "newer"?


User currently offlineSW733 From United States of America, joined Feb 2004, 6301 posts, RR: 9
Reply 6, posted (4 years 5 months 3 weeks 5 days 16 hours ago) and read 18146 times:



Quoting Aloha717200 (Reply 5):

Forgive me for asking but, before booking, how can you tell whether the 757 you're on will be "old" or "newer"?

I don't know of any way...I guess I should have cleared it up...I just avoid their 757's all the time, out of risk of getting an old, beat up, nasty 757. There isn't anyplace I have flown AA that I cannot avoid a 757...even if it's, say, LAX, I can just delay my flight by an hour and get an MD80 or 738, which I find much more comfy.


User currently offlineLHCVG From United States of America, joined May 2009, 1543 posts, RR: 1
Reply 7, posted (4 years 5 months 3 weeks 5 days 15 hours ago) and read 17999 times:

It also seems like AA manages to have decent presence in a lot of markets....I don't get the sense that they are as big on focus cities necessarily, but they seem to have decent footholds at many airports (eg, CMH offers service to LGA and BOS on AE in addition to the hubs, both of which comepte with DL and LGA w/ US).

User currently offlineFlavio340 From United States of America, joined Oct 2005, 180 posts, RR: 0
Reply 8, posted (4 years 5 months 3 weeks 5 days 15 hours ago) and read 17888 times:

It seems to me that those who love/hate AA depends on where you sit. I would say that AA has the best domestic first class in the US. While coach they are sub-par when compared to DL/CO/B6/WN/UA and US (Yes, I said US Airways). American is competing for and winning the premier passenger in almost all markets of major competition. Look at the portrait of AA in the new movie with George Clooney, AA is the airline for the traveling business man.

User currently offline757MDE From Colombia, joined Sep 2004, 1753 posts, RR: 6
Reply 9, posted (4 years 5 months 3 weeks 5 days 14 hours ago) and read 17836 times:



Quoting SW733 (Reply 4):
I cannot think of an overly rude F/A or gate agent that I have run into while using AA

I did get a rude F/A once on a MIA - MDE flight, it was an Argentinean guy.
Well, actually I didn't "get" him, but a poor guy two rows in front of me.

This notwithstanding, I have had good experiences with AA and the only time they were delayed it was to my benefit since I wouldn't have made my connection at MIA had they been on time that day, which by the way was in one of those 757s and well, I didn't find them bad at all despite all that has been said here... I guess it's my "if it flies safely and I get a window I am happy" mentality towards flying.



I gladly accept donations to pay for flight hours! This thing draws man...
User currently offlineSW733 From United States of America, joined Feb 2004, 6301 posts, RR: 9
Reply 10, posted (4 years 5 months 3 weeks 5 days 14 hours ago) and read 17805 times:



Quoting 757MDE (Reply 9):
I did get a rude F/A once on a MIA - MDE flight, it was an Argentinean guy.
Well, actually I didn't "get" him, but a poor guy two rows in front of me.

Oh I know they are there, they are everywhere...but I have been lucky to avoid them so far (ugh, just jinxed myself...)


User currently offlineLaxintl From United States of America, joined May 2000, 24856 posts, RR: 46
Reply 11, posted (4 years 5 months 3 weeks 5 days 14 hours ago) and read 17801 times:

On corporate culture, AA is a much more disciplined company when it comes to procedures, training and policy compared to some other airlines.
This all plays out in different ways, from employees feeling they are under the microscope, to a rather consistent product and delivery, to a company that is run more based on numbers then emotions.



From the desert to the sea, to all of Southern California
User currently offlineGreggarious From United States of America, joined Jul 2007, 361 posts, RR: 0
Reply 12, posted (4 years 5 months 3 weeks 5 days 14 hours ago) and read 17674 times:

Quoting SW733 (Reply 6):

Quoting Aloha717200 (Reply 5):

Forgive me for asking but, before booking, how can you tell whether the 757 you're on will be "old" or "newer"?

I don't know of any way...I guess I should have cleared it up...I just avoid their 757's all the time, out of risk of getting an old, beat up, nasty 757.

Here's a way. I don't know if the seating configuration for refurbished domestic 757s is any different (I think there might be more F seats but in any case there's only a couple out there out of over a hundred), but if you want to see if the route is being operated by an int'l configured 757, check the available first class seats on their seating chart. If there's four rows of F instead of 6, you're flying on a refurbished 75L. It definitely helps on routes like MIA-JFK, which is operated daily by both variants of 757.

[Edited 2010-02-03 12:40:35 by greggarious]

User currently offlineWeb From United States of America, joined Jun 2005, 427 posts, RR: 0
Reply 13, posted (4 years 5 months 3 weeks 5 days 13 hours ago) and read 17484 times:

Part of AA's culture comes from being the largest airline in the world (until recently). If you get that big, you better know how to handle it. A company doesn't get to that position (or maintain it) without being aggressive.


Next flight: GRR-ORD-PDX-SEA-ORD-GRR
User currently offlineMAH4546 From Sweden, joined Jan 2001, 32612 posts, RR: 72
Reply 14, posted (4 years 5 months 3 weeks 5 days 13 hours ago) and read 17459 times:



Quoting Aloha717200 (Thread starter):
And for AA's frequent fliers here....how do they compare to other airlines in terms of inflight experience? Is there a difference at all? Or does it feel like any other legacy does these days?

One reason I continue to fly AA is that they do, bar none, have the best in-flight premium services of any U.S. airline. Hot meals on short flights, good food, friendly on-board staff. Coach service is no better, no worse than anybody else, sans AA making pretend PTVs do not exist.

They also have - bar none - the best, most no nonsense frequent flyer program. It is actually easy to redeem miles when you want them for what you want, even on somewhat short notice.

They also have a great no nonsense upgrade system that is the best in the industry, IMO. And unlike most airlines, there are no stupid restrictions on using upgrade instruments, nor does AA punish those who buy a lower fare class. For example, while most airlines will clear upgrades by status and fare class, AA does it by status and the time the upgrade was requested. In the upgrade system really benefits everybody: nobody has to purchase a higher fare to "guarantee' themselves an upgrade, and charging for upgrade stickers creates a self-selection process that makes it easy for even a low-tier member to score and upgrade.

I've been Platinum, but this year I'm aiming for Executive Platinum. Already bought my first cheap Y fare to Barcelona for an upcoming weekend trip ($540 r/t from LAX). Though all those long-haul trips in Y will be worth it when I can start using SWUs next year.

Though I still don't like AA's non-aggressive complacency when it comes to network growth - that needs to fixed ASAP.



a.
User currently offlineLAXdude1023 From India, joined Sep 2006, 7499 posts, RR: 24
Reply 15, posted (4 years 5 months 3 weeks 5 days 13 hours ago) and read 17387 times:



Quoting MAH4546 (Reply 14):
Though I still don't like AA's non-aggressive complacency when it comes to network growth - that needs to fixed ASAP.



Quoting MAH4546 (Reply 14):
sans AA making pretend PTVs do not exist.

These are AA's biggest problems.

AA's employees seem to be more unhappy than your average airline for some reason. Maybe its because:

Quoting Laxintl (Reply 11):
a company that is run more based on numbers then emotions.

Though I dont know that for sure.



Stewed...Lewd...Crude...Irreverent...Belligerent
User currently offlineUAL747 From , joined Dec 1969, posts, RR:
Reply 16, posted (4 years 5 months 3 weeks 5 days 13 hours ago) and read 17326 times:

I will say I used to be an AA Frequent Flyer, and at times I wish I still was. Their DFW Terminal D is great. Absolutely, bar none, probably the best terminal in the US. It emmulates something new from Asia. However, it's said, because most of my trips lately have been international, and AA is very light in all of the markets that I've been travelling to. In fact, I want to say that they have probably the least presence in Europe out of all the Legacies. (Or somewhere near the bottom of the list).

I had been trying to avoid UA as their business product was SO substandard, but with the new lie-flats, I'm finding myself on United, and ORD has become my home international airport instead of DFW. (Which is ironic since I live in OKC).

United also offers lower fares to Europe and Asia than AA, as well as Australia, even in Business. (at least from my market). It seems that AA has really focused on codesharing much of their international flights other than South America, and I don't travel there often. Another thing that annoys me is that with the AA/BA alliance, you cannot earn FF miles on BA flights, even if AA doesn't serve LHR from that market and BA does.

Now, if we can just get those 777 interiors done, I'm pretty much all set with UA.

UAL


User currently offlineCrosswinds21 From Netherlands, joined Jun 2009, 698 posts, RR: 0
Reply 17, posted (4 years 5 months 3 weeks 5 days 13 hours ago) and read 17255 times:



Quoting Web500sjc (Reply 2):
Because it works, nobody has ever sucsefully challenged DFW, there undisputed in MIA, and I am pretty sure that AA would like to keep it that way. The policy is like there MD-80's, if it ain't broke don't fix it.

WN has its hub and headquarters in Dallas. Right now they are not really a major threat, but when the Wright Ammendment gets fully repealed in 3 years, I think that AA will have its hands full in trying to defend DFW. Regarding MIA, I would argue that there is plenty of LCC competition by the way of FLL. It is true that MIA and FLL aren't the same market and this is good for AA, but to say that they are "undisputed" is incorrect IMO.


User currently offlineOA412 From United States of America, joined Dec 2000, 5232 posts, RR: 25
Reply 18, posted (4 years 5 months 3 weeks 5 days 12 hours ago) and read 17254 times:



Quoting Web500sjc (Reply 2):
Because it works, nobody has ever sucsefully challenged DFW, there undisputed in MIA, and I am pretty sure that AA would like to keep it that way. The policy is like there MD-80's, if it ain't broke don't fix it.

Let me play a bit of devil's advocate vis-a-vis MIA. MIA is in a terrible location to operate as a domestic hub. Unless you're operating it as a massive Latin America hub with connections to the US as AA does, it really isn't worth pursuing. Furthermore, UAs "challenge" to them at MIA was half-assed at best. MIA likely can support two US airlines, but the only other airlines besides AA and UA with large presences in South America have hubs at IAH and ATL so MIA didn't really make sense for them.

I'm not minimising AA's successes at MIA by any means. Clearly it's been an extremely successful hub and they were able to rid themselves of their only domestic competitor. DFW on the other hand is an excellent example of guarding your turf.



Hughes Airwest - Top Banana In The West
User currently offlineMAH4546 From Sweden, joined Jan 2001, 32612 posts, RR: 72
Reply 19, posted (4 years 5 months 3 weeks 5 days 12 hours ago) and read 17188 times:



Quoting UAL747 (Reply 16):
Another thing that annoys me is that with the AA/BA alliance, you cannot earn FF miles on BA flights, even if AA doesn't serve LHR from that market and BA does.

You can, just not between the U.S. and London.

You will earn AA miles on YYZ-LHR operated by BA; or on LHR-BCN operated by BA.

Though this won't be the case much longer, thankfully.

Quoting UAL747 (Reply 16):
In fact, I want to say that they have probably the least presence in Europe out of all the Legac

I think UA serves slightly less cities, but AA is not far behind CO in terms of total passengers carried to Europe - its just that, as you mentioned, AA heavily concentrates its European services.



a.
User currently offlineFlyDreamliner From United States of America, joined Jan 2006, 2759 posts, RR: 15
Reply 20, posted (4 years 5 months 3 weeks 5 days 12 hours ago) and read 17141 times:

I am not sure if you can say that they are uniquely competitive. DL has grown tremendously, through acquisitions and its TATL growth. CO has also fought tooth and nail to preserve their home-turf, and provide what I would posit is better service, nose-tail, than any of their major domestic competitors. Just because UA and US have been kind of lame in the last few years (save the failed US takeover of DL), I am not sure one can say AA is unique. I would say that AA, DL, and CO all have very distinct corporate cultures that make them the companies that they are.

I have had mixed experiences with AA, like with others. They certainly have their strong points. They do food reasonably and the seats they have on MD-80/737 are great by domestic standards... that said, the 763s and 752s aren't the best, and I think AA made an error not bringing Y up to spec on the 767s, not including cabin upgrades like bins or PTVs... even DL is seeing the light on this one. UA and CO have had their 767s upgraded for a while now.



"Let the world change you, and you can change the world"
User currently offlineOA412 From United States of America, joined Dec 2000, 5232 posts, RR: 25
Reply 21, posted (4 years 5 months 3 weeks 5 days 12 hours ago) and read 17129 times:



Quoting UAL747 (Reply 16):
I want to say that they have probably the least presence in Europe out of all the Legacies.

I don't think they do. For quite a number of years, AA was behind only DL in terms of some metrics. Before DL's big push to Europe earlier this decade AA was first in terms of, I think, RPMs to Europe. I haven't looked at the stats in a while so I don't know how these numbers have changed. I think that some people think that AA is relatively "small" to Europe because so much of their service is focused on LHR. They obviously have some gaps in their US-Europe network (Scandinavia, Eastern Europe), but they still do cover quite a bit of the continent.



Hughes Airwest - Top Banana In The West
User currently offlineUAL747 From , joined Dec 1969, posts, RR:
Reply 22, posted (4 years 5 months 3 weeks 5 days 12 hours ago) and read 17080 times:



Quoting OA412 (Reply 21):

I don't think they do. For quite a number of years, AA was behind only DL in terms of some metrics. Before DL's big push to Europe earlier this decade AA was first in terms of, I think, RPMs to Europe. I haven't looked at the stats in a while so I don't know how these numbers have changed. I think that some people think that AA is relatively "small" to Europe because so much of their service is focused on LHR. They obviously have some gaps in their US-Europe network (Scandinavia, Eastern Europe), but they still do cover quite a bit of the continent

As a passenger, I'm really only interested in how many destinations they serve throughout the continent, as well as the UK. But, you ARE correct. AA serves 11, UA serves 10 destinations. However, UA also extends into the Middle East and Africa. So maybe I should term my "market" as starting from OKC and going Up and Out.

UAL


User currently offlineFlyby519 From United States of America, joined Jul 2007, 1128 posts, RR: 0
Reply 23, posted (4 years 5 months 3 weeks 5 days 12 hours ago) and read 17052 times:



Quoting Aloha717200 (Thread starter):
So that said, why does AA seem more aggressive than the other players in the industry? And for AA's frequent fliers here....how do they compare to other airlines in terms of inflight experience? Is there a difference at all? Or does it feel like any other legacy does these days?

And for employees of AA, how's the environment working at AA versus another carrier? Is it just like any other airline or is there a significant difference? What does AA think about itself?

I personally feel as if AA is losing their competitiveness/aggressiveness in recent years. They have given up much of their dominance in the Northeast and West coast flying(You're welcome Jetblue). The current leadership runs the company with a financial eye more than a competitive one (which isnt necessarily bad considering the economy). They have their fortress hubs DFW, MIA and to a lesser extent ORD. Any problem happening outside those 3 hubs doesnt seem to get the attention and resources to fight.

I work for Eagle, so I do not have the complete insiders view of AA company culture, but from what I have seen in regards to AA the labor-management battles are never ending. Extreme distrust from both sides. The company wastes a dollar to save a nickel. There are no win-win solutions to a problem, each side is determined to cripple the other(ultimately hurting themselves). "The beatings will continue until morale improves" has been echoed many times in talks with AA employees.



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User currently offlineJustlump From United States of America, joined Jan 2007, 154 posts, RR: 0
Reply 24, posted (4 years 5 months 3 weeks 5 days 12 hours ago) and read 16980 times:
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Most of the responses have been about inflight service and defending their hubs. But, in response to their corporate culture, AA is indeed different than most (if not all) U.S. legacies.
In my experience (5 airlines, 8 stations) I have found AA to be very independent and aloof when dealing with other airlines. Everywhere I have worked all the carriers would help each other, despite the fact that they were competitors. I've borrowed equipment from other carriers, helped them turn flights when they were shorthanded, provided GSC support, deiced, ruled over pax during mx, etc. However, AA wants no part of this. It is very much an us against them mentality. They do not want to help or be helped by anyone else. Also, they will not socialize with other competitor's employees. They will honor their independence even at the detriment of their passengers. It is sad, but they would rather piss off a customer than rule them over to a competitor.


25 Macsog6 : I am Executive Platinum member on AA and have been for the past several years; total FF miles on AA runs on the north side of 5M miles. I think that
26 ExFWAOONW : That was my general experience with them, too. While working the ticket counter, I shook my head because every time there were thunderstorms in ORD,
27 Laxboeingman : Also, AA is the only legacy carrier that has not filed for bankruptcy. Also, AA, I believe, is the leader of US carriers in flts from the US to Centra
28 Spyglass : I don't think any AA employee would disagree with you. AA culture has st
29 AAAL : Very interesting perspective, but it might just be your station. Sometimes it might be the "other airline," or just following the rules. Unlike the o
30 OzGlobal : Well, if you're analyzing domestic US market, the above comments are all, most probably, valid. From my experience, having flown 5 around the world bu
31 FURUREFA : Knowing many people at AA, both in front-line positions and in management, the airline is very much based on numbers. Management often comes across a
32 FlyDreamliner : I would agree wholeheartedly. I have always been treated decently by AA once onboard the aircraft. Their service is good, they offer good food, often
33 Peanuts : What I find really interesting and fascinating is that every traveler experiences and perceives things differently. People love AA or hate AA or somew
34 AJMIA : As a front line employee I feel totally empowered to make decisions. I do not feel like I am under a microscope, but I do realize that I may be calle
35 MrSkyGuy : You and I must not be flying the same American Airlines. Interestingly enough, I've found precisely the opposite.. worn interiors with more stains th
36 B757LVR : I worked with them for 7 years and I would definitely agree with that characterization of the culture at AA. All companies have their faults and AA i
37 NYC-air : I think the only question remaining is whether they'll fight for NYC (JFK/LGA). Sure they have the new JFK terminal, but on all other fronts I'm a lit
38 MAH4546 : It is not a question. AA will continue to fight in NYC. While they have been apathetic and seemingly non-aggressive as of late, its a corner stone of
39 ETinCaribe : well, people joke (I don't really think it is a joke anymore) that Miami is not part of the US but rather the capital of Latin America (the US border
40 Sumsonic : I couldn't agree with you more. I've been Exec Plat on AA for the past couple of years. Not close to where you are, actually 50K short of 1M, but as
41 FlyDreamliner : I fly ex MSP and to my destinations I fly almost exclusively on MD-80s and 737s, which are really pretty nice. The 757s are, I agree, awful.
42 Post contains images AApilot2b : I've flown AA almost exclusively for the last 15 years. As one can tell by my name, I'm a bit biased.... That said, AA is a great airline that has rem
43 Triple7man : As a retiree (I worked at the Southern Reservations Office) I saw AA go through a lot. When I hired in 1995 we were hiring right and left and for seve
44 N312RC : Things like this happen every single day at Delta. We support our supervisors when they run in breast cancer marathons and do charity bowling events
45 USAirways787 : They are in the process of getting a lot of refurbishments, but winglets so far were the biggest priority. American's major problem is their cost inf
46 Nitepilot79 : I've flown AA many times in the early 90's and never had any trouble with their product. Albeit a couple OLD school 727's. They changed MIA-GUA to 757
47 FXramper : It's really awful for those of us that don't live near LAX or JFK. My fare to BCN in May is costing twice what you paid. PLT status might get me an u
48 JFKLGANYC : I think AA is a good airline with a long history. But the AA that a lot of you describe is an AA from the past. As someone who worked for them, I can
49 FXramper : Most accurate description on this thread thus far.
50 Xkorpyoh : Right on!.. Being so conservative = being stagnant right now. The look and feel of the airline is so stiff and stuck in the early 90's (or late 80s):
51 SW733 : Won't closing the MCI maintenance base cut costs down a bit?
52 TXJim : I very much appreciate your post.
53 Crosscheck007 : This is probably AA's best and worst attribute. It allows them to stay aggressive and competitive, but cold and calculating at the same time. I have
54 LAXdude1023 : Sadly, thats pretty accurate. Costs and labor relations have to be tackled before AA can get anywhere. For the most part, I agree. There are some des
55 FlyDreamliner : Maybe some of the exotic destinations that DL has made work from ATL could work ex MIA or JFK, but those beautiful terminals they built are as much a
56 LAXdude1023 : A perfect analysis. Spot on!
57 Post contains images Mayor : Crandall took those with him when he left.
58 Toobz : they do indeed do their own MX. Did you catch the USAToday article about airline maintanence? AA I think was #2 on the most fined list. And they had
59 NYC-air : AA culture has had the Sky Nazi mentality long before Agreed that is exactly what I'm saying about JFK. How the heck is it possible that DL is growing
60 MAH4546 : Not when your company has a contract that mandates you fly AA - which is what AA has relied a little too much in New York. It's going to hurt them in
61 Adam T. : I wish AA would start selling free tickets or at least matching fares. I've been looking at fares from DFW to both DCA and CLT for trips later this y
62 FURUREFA : If you're talking about your MD of PAX servies, he's a good friend of mine (he came from up here in BOS). He is a GREAT guy, and everyone in BOS was
63 mayor : Back then DL was still a very conservative airline, willing to sit back and let things happen around them and THEN they would react. No more. DL is a
64 blink182 : Agreed fully. I've flown AA progressively less and less over the last few years because I've long sensed that morale isn't very high and the brand--i
65 NYCAAer : It's been interesting to read people's perceptions of AA. I am a flight attendant with 21 years' seniority in the company and have seen the changes ov
66 LAXdude1023 : I believe it. Labor-management relations are at a fever-pitch. The sad thing is there is not really anyway to fix it short of BK, a revamp of cost st
67 NYCAAer : Which is in my opinion, ridiculous. Call me old-fashioned, but I think Ch. 11 stinks. If your business model's so bad you have to declare bankruptcy,
68 LAXdude1023 : Alright. Im open to suggestion. As an employee of AA, what would it take for AA to once again be at the top of their game.
69 NYCAAer : Well, for starters, an increase in the productivity with the pilots. But who knows if APA would ever agree to having them fly a little more each month
70 Post contains images Tommy767 : I remember back in the early 1990s when I first flew AA. I loved them in Y. The service, the meals, the 757s, the proud image. My family flew CO quite
71 Incitatus : You may be reading too many posts from certain DL people in a.net. Just look at the latest batch of traffic statistics from both airlines. Year-over-
72 Post contains images mayor : Not really. I lived thru it as I worked there for over 33 years.   And how has THAT worked for those other airlines?
73 Incitatus : Looking across US legacy carriers, none of the two models has given good results so far. As exemplified by traffic/capacity results of this past Janu
74 mayor : I think we'd be best served if we let the merged airline work the kinks out for awhile, before judging their performance.
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