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Is AS Considering Interior Upgrades?  
User currently offlineflybynight From Norway, joined Jul 2003, 1005 posts, RR: 2
Posted (4 years 7 months 2 weeks 5 days 18 hours ago) and read 3984 times:

About two years ago I switched my business travel from UA to AS out of necessity. Living in Seattle now it is hard to fly around the West Coast efficiently (and especially the NW) with anyone but Alaska and Horizon.

But I miss Economy Plus. I miss PTV's or at least shared TV's. I miss channel 9. Frankly AS interiors looks nice but offer very little for a consumer.

With AS flying more long routes, I wish they would upgrade their interiors to be more consumer friendly and entertaining. I obviously don't expect Horizon to upgrade their Q400's.


Heia Norge!
37 replies: All unread, showing first 25:
 
User currently offlineToobz From Finland, joined Jan 2010, 785 posts, RR: 0
Reply 1, posted (4 years 7 months 2 weeks 5 days 18 hours ago) and read 3976 times:

I fly AS quite a bit living in PDX. AS is more of a "lower cost" airline. Their fares are usually alot cheaper than UA. Personally I'd fly AS over UA anytime lol but I don't see them getting any kind of IFE, personal that is, because their routes are for the most part 1-3 hrs and it's just not really needed considering the cost to aquire and install them. Adds weight too. not saying I wouldn't enjoy it though  

User currently offlineCatIII From United States of America, joined Mar 2008, 3031 posts, RR: 4
Reply 2, posted (4 years 7 months 2 weeks 5 days 18 hours ago) and read 3972 times:

Quoting Toobz (Reply 1):

And to amplify on this point, I wonder what the rotation of aircraft is into the intra-Alaska flying. If they rotate in and out pretty heavily, then AVOD or IFE probably doesn't make a whole lot of sense (not saying the pax don't deserve it, just saying that it is a different market.)


User currently offlineAirport From , joined Dec 1969, posts, RR:
Reply 3, posted (4 years 7 months 2 weeks 5 days 18 hours ago) and read 3958 times:

The thing I really wish AS offered were ports to plug in a computer or electonic device. I would be completely fine with a lack of PTVs or any other form of entertainment if it meant that they had a place to plug in my computer. Especially if they had in-flight internet (Are they still testing that out? Was the test successful/unsuccessful?).

The one I have kind of wondered -- why only offer DigEplayers on transcontinental flights? Would it not make business sense to keep a few on board and charge, say, $3-4 for use on routes like SEA/PDX-SAN/LAX/ONT/BUR/LGB? And for that matter, why not offer a really cheap meal (say, something like a Cup of Noodles or something...) for up and down west coast flights. I'd gladly pay for something of a little bit more sustinence than those snack packs.


User currently offlineAA737-823 From United States of America, joined Mar 2000, 5831 posts, RR: 11
Reply 4, posted (4 years 7 months 2 weeks 5 days 9 hours ago) and read 3686 times:

Quoting CatIII (Reply 2):
And to amplify on this point, I wonder what the rotation of aircraft is into the intra-Alaska flying.

I can't give you specifics, but living here and working at the airport, I can give you observations.
The few 738s and 739s we get rotate slowly and consistently.
The larger number of 734s we find seem to stay around for longer periods of time. Granted, the combis are all here at least once a day, from what I can tell.

AS seems to be doing well with things as they are- I don't expect any significant changes in the immediate future.


And that's why I fly CO.


User currently offlineAirport From , joined Dec 1969, posts, RR:
Reply 5, posted (4 years 7 months 2 weeks 5 days 7 hours ago) and read 3632 times:

Indeed. While I wish AS installed XM radio and PTVs along with their fantastic product (I find the DigEplayers to feel rather outdated...at least upgrade those), I simply don't see it happening or feasible. Any personal qualms I have with their product are fairly minor, and the fact is they made a whopping profit this last year, so one could certainly make the argument to not meddle with something that's working.

I just wish they'd do something, anything, to upgrade their onboard food product. Especially their F product, on up-and-down west coast flights (I have yet to try their F transcon/hawaii product).

Cheers,
Anthony/Airport


User currently offlinesxf24 From United States of America, joined Aug 2007, 1262 posts, RR: 0
Reply 6, posted (4 years 7 months 2 weeks 5 days 5 hours ago) and read 3554 times:

Quoting Airport (Reply 5):
(I find the DigEplayers to feel rather outdated...at least upgrade those)

Your wish is coming true.


User currently offlineWedgetail737 From United States of America, joined Aug 2003, 5910 posts, RR: 6
Reply 7, posted (4 years 7 months 2 weeks 5 days 4 hours ago) and read 3508 times:
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My wish is that AS would install electrical outlets at every seat.

AS could offer up more of a variety in their Northern Bites offering...at the least. Although, I'm not sure what AS offers on their Hawaiian flights (I'm about to find out).

But it's all about business, right?


User currently offlineiflyKPDX From United States of America, joined Mar 2007, 287 posts, RR: 0
Reply 8, posted (4 years 7 months 2 weeks 5 days 4 hours ago) and read 3493 times:

I believe AS is testing WiFi so that'll probably end up fleet-wide within the next couple of years, if not by the end of this year.


Airport Management - UND
User currently offlineUshermittwoch From Germany, joined Jan 2004, 2965 posts, RR: 16
Reply 9, posted (4 years 7 months 2 weeks 5 days 4 hours ago) and read 3477 times:

I would also suggest adding power outlets.
That will be the way to go for "regional" airlines, IMHO.
AS has a great product. The best of any larger US airline, if you ask me.
The only problem that I have with them are the awful bulkhead seats in the first row of Y.
Had the most uncomfortable medium-haul flight (ANC-SEA) ever in one of those. At least I got to fly F on SEA-MSP two hours later...  



Where have all the tri-jets gone...
User currently offlineWedgetail737 From United States of America, joined Aug 2003, 5910 posts, RR: 6
Reply 10, posted (4 years 7 months 2 weeks 5 days 2 hours ago) and read 3387 times:
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Quoting Ushermittwoch (Reply 9):
Had the most uncomfortable medium-haul flight (ANC-SEA) ever in one of those.

I'll second that...I actually used to like bulkhead seating when I was a bit smaller. But nowadays, I don't like them because of the lack of stowage space.

AS is just the most convenient option available out of SEA for me and miles don't expire. So I'm sticking with them.


User currently offlineAA737-823 From United States of America, joined Mar 2000, 5831 posts, RR: 11
Reply 11, posted (4 years 7 months 2 weeks 4 days 22 hours ago) and read 3268 times:

Quoting Airport (Reply 5):
I just wish they'd do something, anything, to upgrade their onboard food product. Especially their F product, on up-and-down west coast flights (I have yet to try their F transcon/hawaii product).

Their F catering is also disappointing on ANC-SEA flights. I paid $50 for my upgrade at checkin ANC, when I was considering switching from CO to AS due to CO's departure from the partnership. As a gold elite on CO, I get comped to first about half the time, so I wanted to give AS first a shot. The lack of amenities and mediocre lunch offering sealed the deal for me and CO.

Quoting Ushermittwoch (Reply 9):
AS has a great product. The best of any larger US airline, if you ask me.

I respectfully disagree. But that's also just my opinion, and tastes are allowed to be different!

Quoting Ushermittwoch (Reply 9):
Had the most uncomfortable medium-haul flight (ANC-SEA) ever in one of those.

I find AS cabins to be outfitted rather cheaply, at least on the 737NG. The -400 combis still have BE Aerospace AirRest 5 seats, which were nice comfortable seats.


User currently offlinechrisair From United States of America, joined Sep 2000, 2116 posts, RR: 3
Reply 12, posted (4 years 7 months 2 weeks 4 days 20 hours ago) and read 3186 times:

I just want the 737-400s to get new F seats. The ones in there now are the originals and they're harder than sitting on concrete. I'm a huge fan of the 737-900 F seats, but the MD-80 ones were the best.

The 734 I flew from ANC-FAI was comfortable in Y--same as WN i thought--but I haven't flown in the back on one of their NGs since they got rid of the cloth seats on the 73Gs.

It amazes me how many people here want PTVs, XM etc. Can't you people go more than 3 hours without TV? Or you know, read a book, or newspaper? If it's that bad, get netflix and bring a movie onboard and watch it on a laptop. Maybe I fly so much that I just don't care about that. I just want to get to where I'm going comfortably and on time.


User currently offlineAS739X From United States of America, joined Apr 2003, 6150 posts, RR: 23
Reply 13, posted (4 years 7 months 2 weeks 4 days 18 hours ago) and read 3121 times:

Quoting iflyKPDX (Reply 8):



Last I knew, N644AS was the only plane with Wifi.

Quoting CatIII (Reply 2):



All the aircraft make it up into Alaska. What regularity really varies. Obviously the -400 are their frequently. Specially as they are used out to OME and other cities. The -800 are in ANC and FAI a lot, but I do not venture out to smaller city's north of ANC last I checked. SE Alaska is a different story and see NG 737's. The -900's do in/out of ANC of course, but seem to be more a west coast bird.



"Some pilots avoid storm cells and some play connect the dots!"
User currently offlineWedgetail737 From United States of America, joined Aug 2003, 5910 posts, RR: 6
Reply 14, posted (4 years 7 months 2 weeks 4 days 17 hours ago) and read 3092 times:
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Quoting Ushermittwoch (Reply 9):
AS has a great product. The best of any larger US airline, if you ask me.
Quoting AA737-823 (Reply 11):
I respectfully disagree. But that's also just my opinion, and tastes are allowed to be different!

I think AS has a respectable product. It may not more superior to others based on some other's positions, but it ranks up there with me. Has CO made their slim-line seats any more comfy since they came out? I wanted to ask since you've flown CO much more recently that me.


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 15, posted (4 years 7 months 2 weeks 4 days 1 hour ago) and read 2954 times:

Quoting Wedgetail737 (Reply 7):
AS could offer up more of a variety in their Northern Bites offering...at the least.

The last time I had a Northern Bites, I thought it was good. It made me full! The best $6 I ever spent on an airplane!

Quoting AA737-823 (Reply 11):
The -400 combis still have BE Aerospace AirRest 5 seats, which were nice comfortable seats.

Those seats were KING on every AS flight! Very comfortable!

Quoting AS739X (Reply 13):
Last I knew, N644AS was the only plane with Wifi.

   It still is...and still awaiting to fly on it!



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineUAL757 From United States of America, joined Sep 2006, 806 posts, RR: 3
Reply 16, posted (4 years 7 months 2 weeks 4 days ago) and read 2895 times:

I think the current AS interiors are quite nice. I won't argue that they aren't basic, but they are for the most part, clean and comfortable. Yes, the F cabins could use a lift on the 734s, and the 739s have the best F seats, so there could be some standardization, but for the most part, AS is comfortable. I haven't been in Y for a couple years thanks to being MVPG, so I can't comment on the Y cabins, but they look pretty nice to me, especially the 734s and the 738s.

Now, I heard about power plugs in the first few rows of Y and in F at an MVP Gold lunch, which would be nice for those of us with laptops that like to die in 30 minutes. Also, I'm pretty sure wifi is coming VERY soon, especially now that Row 44 was approved and WN has partnered with them. New digiplayer XTs have been distributed too. I never watch the IFE or the radio on board if an airline has it. I use my iPhone/iPod, work, or a book to keep me entertained since AS flights aren't all that long. For me, SEA-LAX is a bit more than 2 hours, SEA-ORD is about 3.5. I'm not lame enough to not know how to pass the time. It isn't like AS doesn't have window seats.

It isn't the cabins that keep me loyal to AS, it is the employees. For example, I was in the Board Room in SEA yesterday, and the agents greeted me with a smile and said "welcome back!" which was a nice touch. They strike up conversation and are very helpful to anyone in the BR. The FAs are awesome (but A.net knew that  )! Even behind the front-line, like the person who works the twitter, is quick in giving me helpful responses. Today I had to call AS to help rebook a friend and the agent stayed on the line while I added a call (my friend). The agent struck up a nice conversation and was really pleasant and would laugh and you could tell that she enjoyed her job. I have had many opportunities to go behind the scenes at AS to the Flight OPs building and that is just part of the friendly Alaska Spirit. Alaska really feels like family. Even once, when I needed a ride home from an MVP Gold lunch, I got a ride home from someone in management! As crazy as it sounds, it's an emotional decision that makes me want to fly the eskimo. I don't feel the same way about DL or AA. Heck, even UA. I'm flying UA next week with a friend, and I'm not looking forward to it (Y or F, doesn't matter). Overall, AS knows how to treat passengers, even if there is no immediate benefit for the employee. Now to the story about why my name is UAL757...haha

Oh, and to touch on the F product, it is nice depending on the route, and is much better now than in years past up to when catering took a big cut. If you are on a transcon or a Hawaii flight, it's pretty good service up front. Menus, an appetizer and salad, choice of entree with roll&butter, and dessert served in separate courses. Prior to landing there are hot towels and hot nuts in a ramekin. The food is pretty good for domestic F IMHO.SEA-SFO/SoCal is enough for the flight time. Morning SEA-SFO is a fruit plate, yogurt, and big warm cinnamon roll, while SEA-SoCal is fruit, quiche, and turkey sausage. Evening could be short ribs with salad and a chocolate, or late night is potstickers and salad. SEA-SoCal has a pretty tasty wrap and salad at lunch too! There aren't choices, but F is always catered full. The flights for improvement are midcons and SEA-ANC. They get treated the same as SEA-LAX at breakfast, lunch, and dinner. For 1500+ mile flights, they could use improvement, like multiple choices and larger portions.

It isn't the best F product, but it certainly isn't the worst.

Quoting Toobz (Reply 1):
I fly AS quite a bit living in PDX. AS is more of a "lower cost" airline. Their fares are usually alot cheaper than UA.

I never find that AS is cheaper than the competition, but I still choose to fly with them. UA and VX are always the same price. Sometimes AA, DL, and UA are cheaper, with AS being a bit higher.


User currently offlineWedgetail737 From United States of America, joined Aug 2003, 5910 posts, RR: 6
Reply 17, posted (4 years 7 months 2 weeks 3 days 22 hours ago) and read 2846 times:
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Quoting UAL757 (Reply 16):
Oh, and to touch on the F product, it is nice depending on the route, and is much better now than in years past up to when catering took a big cut. If you are on a transcon or a Hawaii flight, it's pretty good service up front. Menus, an appetizer and salad, choice of entree with roll&butter, and dessert served in separate courses. Prior to landing there are hot towels and hot nuts in a ramekin. The food is pretty good for domestic F IMHO.SEA-SFO/SoCal is enough for the flight time. Morning SEA-SFO is a fruit plate, yogurt, and big warm cinnamon roll, while SEA-SoCal is fruit, quiche, and turkey sausage. Evening could be short ribs with salad and a chocolate, or late night is potstickers and salad. SEA-SoCal has a pretty tasty wrap and salad at lunch too! There aren't choices, but F is always catered full. The flights for improvement are midcons and SEA-ANC. They get treated the same as SEA-LAX at breakfast, lunch, and dinner. For 1500+ mile flights, they could use improvement, like multiple choices and larger portions.

What happened to the lobster and salmon dinners on AS in F-class...of course, that was back in 1980's.

Quoting UAL757 (Reply 16):
UA and VX are always the same price. Sometimes AA, DL, and UA are cheaper, with AS being a bit higher.

I used to fly UA quite a bit during the 1990's until AA offered the "More Room In Coach." I stuck with AA until I moved to the Seattle area in 2005. That's when I switched to AS. I like to experiment with other carriers...more so in the past than now. I tried VX on the SEA-SFO RT. In a way, I was disappointed with their service. The flightdeck crew and FA's (or flight team) seemed a little impersonal. Everything costs money (more than norm these days). I won't say the VX experience wasn't a BAD experience...but I think AS is a little more personable. AS will be my primary carrier, but VX would definitely be an alternative.


User currently offlineEA CO AS From United States of America, joined Nov 2001, 13608 posts, RR: 61
Reply 18, posted (4 years 7 months 2 weeks 3 days 13 hours ago) and read 2704 times:
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Quoting Airport (Reply 3):
The thing I really wish AS offered were ports to plug in a computer or electonic device.

This is being re-visited.

Quoting Wedgetail737 (Reply 7):
AS could offer up more of a variety in their Northern Bites offering...

Already underway. More options are being tested in select markets.



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineWedgetail737 From United States of America, joined Aug 2003, 5910 posts, RR: 6
Reply 19, posted (4 years 7 months 2 weeks 3 days 7 hours ago) and read 2635 times:
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Quoting EA CO AS (Reply 18):
Already underway. More options are being tested in select markets.

Don't tease me.  

Aren't they a bit different on the Hawaii flights...supposedly with an Island flair?


User currently offlineEA CO AS From United States of America, joined Nov 2001, 13608 posts, RR: 61
Reply 20, posted (4 years 7 months 2 weeks 3 days 1 hour ago) and read 2541 times:
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Quoting Wedgetail737 (Reply 19):
Quoting EA CO AS (Reply 18):
Already underway. More options are being tested in select markets.

Don't tease me.

Aren't they a bit different on the Hawaii flights...supposedly with an Island flair?

The Northern Bites offerings are being expanded and tested in a few markets, and this began about a month ago. These range from smaller items in the $3.00 range to higher-priced, more substantial items like sub sandwiches.

The options on Hawaii flights do have more of an island theme - for example, flying to HNL I had the breakfast bowl which contained eggs, glazed ham, Hawaiian potatoes and some rice. Really tasty!



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineMoltenRock From , joined Dec 1969, posts, RR:
Reply 21, posted (4 years 7 months 2 weeks 3 days ago) and read 2499 times:

Quoting Wedgetail737 (Reply 10):
AS is just the most convenient option available out of SEA for me and miles don't expire. So I'm sticking with them.

And it's this exact sentiment by a number of travelers that keep them from doing anything about it. AS finds it easier and more cost effective to try to chase a competitor out of business with it's frivolous legal claims against VX than upgrade its offerings.

The US legacies only invest in their product when they absolutely have to, and only then it seems these days. The low fare competition usually not only offers lower fares, but more services and amenities than the legacies with better loyalty programs.

The pathetic thing is, AS is better than most all of their legacy brothers and sisters. The AS/CO duo consistently rank a little above the rest when talking about US/AA/DL-NW performance.


User currently offlinehatbutton From United States of America, joined Mar 2005, 1500 posts, RR: 14
Reply 22, posted (4 years 7 months 2 weeks 2 days 22 hours ago) and read 2447 times:

Quoting MoltenRock (Reply 21):
AS finds it easier and more cost effective to try to chase a competitor out of business with it's frivolous legal claims against VX than upgrade its offerings.

  

Quoting MoltenRock (Reply 21):
The US legacies only invest in their product when they absolutely have to, and only then it seems these days. The low fare competition usually not only offers lower fares, but more services and amenities than the legacies with better loyalty programs.

WN hasn't really been that innovative in any type of "service" that you are most likely referring to. So should they be thrown into the fire too?

I'll be happy to see how willing a VX and B6 are to keep offering all these extras when they go through a few more downturns and their payroll and maintenance costs on their airplanes and all those fancy gadgets starts creeping up. Oh and if/when they get unions on property.

Quoting MoltenRock (Reply 21):
The pathetic thing is, AS is better than most all of their legacy brothers and sisters.

Wait, why is that pathetic?


User currently offlineToobz From Finland, joined Jan 2010, 785 posts, RR: 0
Reply 23, posted (4 years 7 months 2 weeks 2 days 22 hours ago) and read 2426 times:

Quoting hatbutton (Reply 22):
Wait, why is that pathetic?

not sure why it's pathetic either..AS is a great airline. I personally try to fly Horizon though..for the free microbrews they serve  

and I wouldn't take MoltenRock to seriously..he's often in a bad mood and dislikes US carriers.

[Edited 2010-02-08 14:25:49]

User currently offlineAirport From , joined Dec 1969, posts, RR:
Reply 24, posted (4 years 7 months 2 weeks 2 days 22 hours ago) and read 2419 times:

Quoting EA CO AS (Reply 18):
This is being re-visited.

Fantastic!  
Quoting EA CO AS (Reply 20):
The options on Hawaii flights do have more of an island theme - for example, flying to HNL I had the breakfast bowl which contained eggs, glazed ham, Hawaiian potatoes and some rice. Really tasty!

Actually, that's the one thing I really love about the Northern Bites -- the breakfasts. I've had their breakfast option 3 times now, and it is easily the best in-flight breakfast I've ever had (I have yet to try the Hawaiian breakfast, that sounds delicious). I wish it was slightly more substantial than it is, but from a taste standpoint I love the Northern bites breakfasts. I hope they don't change that.

Or maybe they're the right portions and I'm just fat.  


25 Post contains images EA CO AS :    Last I checked the DOT didn't require changes to things that were 'frivolous'....   
26 LACA773 : As we all know, AS used to have the best catering for a US airline until 9/11 and then things began to change. It would be nice if they brought back
27 alexchao : I remember the warm cookies we use to get on SEA-LAX (v.v.). I really enjoyed them.
28 Post contains images MoltenRock : Maybe they should take the legacy air carriers as a model of efficiency and service standards by starting to charge $2,500 to read a letter, $5,000 t
29 alaskaqantas : they already have new ones on the ANC-ORD flights, Its my understanding that it is expanding to more flights (and the new ones are really nice!) or a
30 AA737-823 : As I've said in trip reports and random other thread, even though I am a loyal CO gold flyer, CONTINENTAL HAS THE WORST 737 Y SEAT IN THE INDUSTRY. T
31 Wedgetail737 : That's something to look forward to. I would be interested to see the new items in future AS flights.
32 MoltenRock : And your lament is my own experience, as well as that which I hear daily from my road warriors that work for us. Previously the first class upgrades
33 hatbutton : Does not offer TV at your seat and serves no food. Charges for food, pillows and blankets and headphones. No IFE. Charges for pillows and blankets an
34 Wedgetail737 : I can add to that. I flew VX roundtrip SEA-SFO for an Airliners Convention last summer. I found all of the flight attendants, uh, flight team, very i
35 BoeEngr : Am I alone here? Am I the only one who doesn't define an airline by their in-flight entertainment? I've always been very happy with Alaska for many re
36 Post contains images Airport : No, you're not alone. But we're talking about how to make a great airline even greater. And pondering in what ways we can turn a now profitable airli
37 Boeengr : Absolutely, and I agree! It's so great to have this forum to discuss these subjects. I just joined tonight, after years of lurking! I'm just not unde
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