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AA Expands "5 Star Service" Program To MIA  
User currently offlineMAH4546 From Sweden, joined Jan 2001, 33280 posts, RR: 71
Posted (4 years 10 months 2 weeks 3 days 3 hours ago) and read 9404 times:

American Airlines is in the process of implementing its "5 Star Service" program at MIA and hopes to have it in place by the fall.

The unadvertised program, currently offered only at JFK and LAX, is designed to cater to AA's large number of celebrity clients but has become available to anybody for a fee (I believe it is $200).

A personal agent will contact you before your arrival at the airport, have you checked in when he meets you at the airport, escort you to the front of the security line and the Admirals Clubs, buy you a drink, and even board you onto the plane.

AA does not advertise the service, but here is a Wall Street Journal article on it:


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21 replies: All unread, jump to last
 
User currently offlinecommavia From United States of America, joined Apr 2005, 11973 posts, RR: 62
Reply 1, posted (4 years 10 months 2 weeks 3 days 2 hours ago) and read 9301 times:

With the amount of celebrities that come through MIA on AA - on the LAX route alone - it makes sense to offer something like this there.

User currently offlineCO787EWR From United States of America, joined Jul 2007, 222 posts, RR: 0
Reply 2, posted (4 years 10 months 2 weeks 3 days 2 hours ago) and read 9155 times:

Does any airline do anything similar?

User currently offlinelaxintl From United States of America, joined May 2000, 26150 posts, RR: 50
Reply 3, posted (4 years 10 months 2 weeks 3 days 2 hours ago) and read 9087 times:

Yes, I know United and BA have similar concierge services.


From the desert to the sea, to all of Southern California
User currently offlineMAH4546 From Sweden, joined Jan 2001, 33280 posts, RR: 71
Reply 4, posted (4 years 10 months 2 weeks 3 days 2 hours ago) and read 9060 times:

Quoting CO787EWR (Reply 2):
Does any airline do anything similar?

Definitely.

At AA the service is probably more known and larger than others given its unusually high number of celebrity/VIP fliers, but no doubt other airlines offer this, I just don't know the details.

And here is the link that didn't appear in the original post:


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User currently offlineflyfree727 From United States of America, joined Jul 2007, 685 posts, RR: 0
Reply 5, posted (4 years 10 months 2 weeks 3 days 2 hours ago) and read 9015 times:

Quoting laxintl (Reply 3):
Yes, I know United and BA have similar concierge services.

AA already has in place a Concierge Key service that is offered to the highest level exc plats and VIP's. This 5 star service is, as pointed out, available to anyone, for a fee. The concierge Key service is offered at no charge.

AA ORD


User currently offlineBigGSFO From United States of America, joined Jun 2005, 2951 posts, RR: 6
Reply 6, posted (4 years 10 months 2 weeks 3 days 1 hour ago) and read 8932 times:

Quoting MAH4546 (Reply 4):
And here is the link that didn't appear in the original post:

I don't see a link, Mark.


User currently offlineMAH4546 From Sweden, joined Jan 2001, 33280 posts, RR: 71
Reply 7, posted (4 years 10 months 2 weeks 3 days 1 hour ago) and read 8932 times:

Quoting BigGSFO (Reply 6):
Quoting MAH4546 (Reply 4):
And here is the link that didn't appear in the original post:

I don't see a link, Mark.

Third try:


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User currently offlineMAH4546 From Sweden, joined Jan 2001, 33280 posts, RR: 71
Reply 8, posted (4 years 10 months 2 weeks 3 days 1 hour ago) and read 8909 times:

Okay, never mind this. Just Google the following, it will be the first result:

"The Star Treatment: Flying Like Jennifer Aniston"



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User currently offlineN62NA From United States of America, joined Aug 2003, 4593 posts, RR: 7
Reply 9, posted (4 years 10 months 2 weeks 3 days 1 hour ago) and read 8881 times:

Quoting MAH4546 (Reply 7):
Third try:

Nope! That's weird - the link might have some character in it that conflicts with the website HTML...


User currently offlineMir From United States of America, joined Jan 2004, 21865 posts, RR: 55
Reply 10, posted (4 years 10 months 2 weeks 3 days 1 hour ago) and read 8863 times:

Quoting MAH4546 (Reply 7):
Third try:

Still negative.

A secret article about a secret program, perhaps?  

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineSCL767 From Chile, joined Feb 2006, 8862 posts, RR: 5
Reply 11, posted (4 years 10 months 2 weeks 3 days 1 hour ago) and read 8776 times:

Quoting MAH4546 (Thread starter):
A personal agent will contact you before your arrival at the airport, have you checked in when he meets you at the airport, escort you to the front of the security line and the Admirals Clubs, buy you a drink, and even board you onto the plane.

My family and I were lucky to have experienced this service flying from SCL to POS via MIA on AA in January. I was really surprised when an AA "manager" appeared at our gate upon arrival at MIA. He then sped us through U.S. Customs and Immigration, through TSA security and then escorted us to the Admirals Club. It's actually refreshing that AA takes the time to recognize us international flyers IMO.


User currently offlineLHR380 From , joined Dec 1969, posts, RR:
Reply 12, posted (4 years 10 months 2 weeks 3 days 1 hour ago) and read 8740 times:

BA have a special services team that deal with the VIP passengers, Royals are mainly handled by the VIP suit near T4 by BAA (And the lovely Anita)

BA does have a special team for dealing with First passengers and high value gold card holders, but they are based in one of the BA contact centers and not at the airport. They deal with a wide aspect of the passengers flight, from seating to making flight bookings and customer relations queries. They are a "one stop shop" and a good bunch of people, very knowledgeable and are there to provide that bit extra level of care these passengers more then deserve.


User currently offlineLX64A332 From Switzerland, joined Aug 2007, 279 posts, RR: 0
Reply 13, posted (4 years 10 months 2 weeks 3 days ago) and read 8634 times:

So if this service is available to the public, albeit for a stiff price, how does one reserve this service?

Cheers,

LX64A332



SWISS remains Swiss. With Lufthansa. :D
User currently offlineMAH4546 From Sweden, joined Jan 2001, 33280 posts, RR: 71
Reply 14, posted (4 years 10 months 2 weeks 3 days ago) and read 8628 times:

Quoting LX64A332 (Reply 13):
So if this service is available to the public, albeit for a stiff price, how does one reserve this service?

1.877.578.2702



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User currently offlineToobz From Finland, joined Jan 2010, 810 posts, RR: 0
Reply 15, posted (4 years 10 months 2 weeks 3 days ago) and read 8581 times:

Quoting MAH4546 (Thread starter):
The unadvertised program, currently offered only at JFK and LAX, is designed to cater to AA's large number of celebrity clients but has become available to anybody for a fee (I believe it is $200).

So Mark..I assume it's an EXTRA 200 bucks each time? Wow..to only be so special  


User currently onlineSuper80DFW From United States of America, joined Oct 2007, 1697 posts, RR: 11
Reply 16, posted (4 years 10 months 2 weeks 3 days ago) and read 8512 times:

By any chance, is this program's real name "Premium Services"?


"Things change, friends leave, life doesn't stop for anybody." -- EAT'EM UP EAT'EM UP KSU!!
User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 17, posted (4 years 10 months 2 weeks 2 days 23 hours ago) and read 8403 times:

Here's the article that I believe MAH is referring to:

online.wsj.com/article/SB120700463752278491.html


User currently offlinekingFriday013 From United States of America, joined May 2007, 1304 posts, RR: 10
Reply 18, posted (4 years 10 months 2 weeks 2 days 21 hours ago) and read 7783 times:

The Star Treatment: Flying Like Jennifer Aniston

http://tinyurl.com/yzjtwoe

-J.



Tho' I've belted you an' flayed you, By the livin' Gawd that made you, You're a better man than I am, Gunga Din!
User currently offlineB707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 19, posted (4 years 10 months 2 weeks 2 days 14 hours ago) and read 6742 times:

When I worked for AA in the 70s at LAX this service was available for free to celebrities! Of course now there's a cost! Of course when you work at LAX you check-in quite a few celebrities. And in today's celebrity obsessed world I would imagine it's even more intense. We would chat amongst ourselves who was nice, who wasn't. eg. Nice: Cliff Robertson (would always insist in waiting on line; Not Nice: Lucille Ball (tough lady).

User currently offlineAABB777 From United States of America, joined Oct 2007, 607 posts, RR: 7
Reply 20, posted (4 years 10 months 2 weeks 2 days 13 hours ago) and read 6508 times:
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The WSJ article was published April 1, 2008. A bit dated.

User currently offlineMAH4546 From Sweden, joined Jan 2001, 33280 posts, RR: 71
Reply 21, posted (4 years 10 months 2 weeks 2 days 10 hours ago) and read 5713 times:

Quoting B707forever (Reply 19):
When I worked for AA in the 70s at LAX this service was available for free to celebrities! Of course now
there's a cost!

It still is free for celebrities and VIPs. The cost is for us normal folks.

Quoting AABB777 (Reply 20):
The WSJ article was published April 1, 2008. A bit dated.

The service described is still the same. It's not dated at all in that sense.



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