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Spirit Kicks Pregnant Flier Off Flight Re: H2O Req  
User currently offlineluv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Posted (4 years 9 months 1 week 3 days 12 hours ago) and read 11678 times:
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A Spirit flight was stuck at LGA for several hours with engine problems, which also meant that the HVAC system wasn't running at its peak = hot cabin. A pregnant woman who was traveling with her husband, a surgeon, and kids requested water, to no avail. The FA's told them

Quote:
it was "against corporate policy" to give out water before the plane took off and that they did not have "company approval,"

After persisting, the airline gave them the boot and they were told to leave the aircraft.

I understand that corporate policies exist for a reason..but what employee in their right mind would think they would get punished for providing water during irops?

That being said, there are two minor quirks in the story that make me question how much fluff the pax added.
1) They mentioned that over 200 other pax were stranded on the aircraft with them. To the best of my knowledge, NK doesn't have any aircraft in their fleet that hold 200+ occupants, correct?

2) They made it clear that the FA wouldn't let pax leave the aircraft, yet they are complaining that they were...let off of the aircraft (albeit somewhat against their will). What is it about Spirit's LGA operations that would make it impossible to deplane pax for 2+ hours, yet when a paying customer inconveniences the crew by asking them to do their job, people can be let off asap?

http://www.nypost.com/p/news/local/q...ZRo2wnWuKG6FIr0IgckJ#ixzz0fczbMLrG

http://www.huffingtonpost.com/2010/0...ant-woman-husband-ki_n_462757.html



I'm a firm believer that the industry is financially straining as it is, and that more government regulation is not a step in the right direction. However, airlines manage to make moves like this that, thanks to the media, would make it politically attractive for a Senator to introduce another PBOR.


When you have to breaststroke to your connecting flight...it's a crash!
59 replies: All unread, showing first 25:
 
User currently offlineDTWLAX From United States of America, joined Aug 2009, 811 posts, RR: 0
Reply 1, posted (4 years 9 months 1 week 3 days 12 hours ago) and read 11521 times:

Quoting luv2cattlecall (Thread starter):
1) They mentioned that over 200 other pax were stranded on the aircraft with them. To the best of my knowledge, NK doesn't have any aircraft in their fleet that hold 200+ occupants, correct?

Spirit flies the A321 that can hold 214 passengers.
Here is th link to the seating chart on their website: http://www.spiritair.com/SeatingCharts.aspx#A321

On a side note: When did the DTW-LAX service become seasonal? I was under the impression it was doing very well.


User currently offlineenilria From Canada, joined Feb 2008, 7533 posts, RR: 14
Reply 2, posted (4 years 9 months 1 week 3 days 12 hours ago) and read 11504 times:

The corporate policy is probably 1) to save money and 2) to prevent loose items in the cabin during takeoff. It's lame, bu they could hide behind safety grounds if need be.

User currently offlinePlainplane From United States of America, joined Mar 2008, 849 posts, RR: 1
Reply 3, posted (4 years 9 months 1 week 3 days 12 hours ago) and read 11503 times:

Water was a completely reasonable request given the situation. The actions of the cabin crew are outrageous in my opinion, to refuse water to a pregnant woman then kick them off the plane for asking. I understand a policy of not giving food or drink service until after takeoff if the plane was taxiing or preparing to leave, for safety purposes, but in this case the plane was stuck and going nowhere fast, therefore if there was a "policy" there is no reason it should have applied here. I hope that they are entitled to compensation for this.

[Edited 2010-02-16 20:25:58]

User currently offlineAtlwest1 From United States of America, joined Jan 2009, 1046 posts, RR: 1
Reply 4, posted (4 years 9 months 1 week 3 days 11 hours ago) and read 11415 times:

I cant fathom at my carrier anyone refusing water to a pregnant lady especially after being stuck. If your stuck on taxiway or ramp your suppose to give water to everyone any way if your gonna be stuck g from the 45min point onward. It alleviates alot of stress for the pax. Typical Spirit. As long as your not barreling down the runway its not a hard request to comply with. Get the cup put water takes to customer if they are in distress.


ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co. or Airt
User currently offlineluv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Reply 5, posted (4 years 9 months 1 week 3 days 11 hours ago) and read 11337 times:
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Quoting DTWLAX (Reply 2):

Spirit flies the A321 that can hold 214 passengers.
Here is th link to the seating chart on their website: http://www.spiritair.com/SeatingCharts.aspx#A321

On a side note: When did the DTW-LAX service become seasonal? I was under the impression it was doing very well.

I stand corrected on that. I didn't realize that they had less "J" seats on the 320 & 321 than they did on the short bus.

Quoting enilria (Reply 3):
The corporate policy is probably 1) to save money and 2) to prevent loose items in the cabin during takeoff. It's lame, bu they could hide behind safety grounds if need be.

True, even though many airlines do a pre-flight drink service up front.



When you have to breaststroke to your connecting flight...it's a crash!
User currently offlineJMackey From United States of America, joined Apr 2009, 294 posts, RR: 0
Reply 6, posted (4 years 9 months 1 week 3 days 11 hours ago) and read 11316 times:

Quoting Plainplane (Reply 4):
Water was a completely reasonable request given the situation. The actions of the cabin crew are outrageous in my opinion, to refuse water to a pregnant woman then kick them off the plane for asking. I understand a policy of not giving food or drink service until after takeoff if the plane was taxiing or preparing to leave, for safety purposes, but in this case the plane was stuck and going nowhere fast, therefore if there was a "policy" there is no reason it should have applied here. I hope that they are entitled to compensation for this

Barring anything that I don't know about the incident, I think this is another story about overzealous flight attendants thinking they are more than they are. And before any flight attendants on here get in a huff about it, I used to be a flight attendant for a Brasilia operator.

If the aircraft was parked at a gate, why wasn't an a/c cart used ? Is there something mechanically related that wouldn't allow it ?



I love the smell of jet fuel in the morning
User currently offlineiowaman From United States of America, joined May 2004, 4428 posts, RR: 6
Reply 7, posted (4 years 9 months 1 week 3 days 11 hours ago) and read 11285 times:
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Another publicity blow to NK IMO. The bag restrictions are nuts as well.

User currently offlineNASBWI From Bahamas, joined Feb 2005, 1320 posts, RR: 0
Reply 8, posted (4 years 9 months 1 week 3 days 11 hours ago) and read 11216 times:

Quoting luv2cattlecall (Thread starter):
2) They made it clear that the FA wouldn't let pax leave the aircraft, yet they are complaining that they were...let off of the aircraft (albeit somewhat against their will). What is it about Spirit's LGA operations that would make it impossible to deplane pax for 2+ hours, yet when a paying customer inconveniences the crew by asking them to do their job, people can be let off asap?

It's not as entirely far-fetched as it seems. Except for extreme circumstances - in which case the Captain usually gives authorization - customers are not to deplane the aircraft once boarded, unless they do not plan on returning. Example: customer boards flight 123 to FLL. Having gotten to their seat, they remember that they left their cell phone/lap top/ipod in the gate area. They immediately try to deplane to retrieve it. It's at that point that the FA must remind them that they are not allowed to leave once boarded, otherwise they forfeit their re-entrance. I'm pretty sure that runs across the board, and NK is not unique with that policy.

In the case of a lengthy ground delay (at the gate), however, the Captain may give authorization for anyone to leave as long as they keep their boarding pass; usually, that would be for the customers to gain access to better rest facilities, restaurants, etc.

Quoting JMackey (Reply 7):
Barring anything that I don't know about the incident, I think this is another story about overzealous flight attendants thinking they are more than they are.

Maybe. Or, perhaps, NK is extremely strict with their FAs with regard to inflight service policies. I know there are airlines that could penalize a FA with termination if so much as ONE miniature alcoholic beverage is comped to an inconvenienced customer. True, a mini vodka is different than a bottle of water, but policy is policy, and some airlines are much more on top of their inventory than others. Should a FA risk his/her job because someone wanted a bottle of water (circumstances notwithstanding)?



Fierce, Fabulous, and Flawless ;)
User currently offlineNASBWI From Bahamas, joined Feb 2005, 1320 posts, RR: 0
Reply 9, posted (4 years 9 months 1 week 3 days 10 hours ago) and read 11194 times:

Quoting JMackey (Reply 7):
If the aircraft was parked at a gate, why wasn't an a/c cart used ? Is there something mechanically related that wouldn't allow it ?

Ground air supplies can be fickle. It just happened to us this afternoon, on a delay we had the aircraft hooked up to the ground air, and it was switched to 'heat'. Naturally, the aircraft got very warm. I asked someone if they could cool it down a bit, and they responded that there were three settings: hot, cold, or off. Given that we were in a colder location, having the air placed on 'cold' might have frozen quite a few people! 'Off' would have prevented air from properly circulating. We ended up compromising and cracking open a rear door for a bit of cool air (with the Captain's permission, of course). It seemed to work until we turned the APU on and equalized the temperature throughout the cabin.   



Fierce, Fabulous, and Flawless ;)
User currently offlineTheCommodore From Australia, joined Dec 2007, 2923 posts, RR: 8
Reply 10, posted (4 years 9 months 1 week 3 days 10 hours ago) and read 11065 times:

Quoting NASBWI (Reply 9):
NK is extremely strict with their FAs with regard to inflight service policies. I know there are airlines that could penalize a FA with termination if so much as ONE miniature alcoholic beverage is comped to an inconvenienced customer

Were are talking about a glass of water for gods sake!

What a complete joke of an airline this is if the article is correct, they deserve to go out of business, sooner rather than later too!



Flown 905,468 kms or 2.356 times to the moon, 1296 hrs, Longest flight 10,524 kms
User currently offlineNASBWI From Bahamas, joined Feb 2005, 1320 posts, RR: 0
Reply 11, posted (4 years 9 months 1 week 3 days 9 hours ago) and read 11030 times:

Quoting TheCommodore (Reply 11):
Were are talking about a glass of water for gods sake!

What a complete joke of an airline this is if the article is correct, they deserve to go out of business, sooner rather than later too!

I agree that discretion on a case-by-case instance would be highly recommended; however, NK didn't get this far in the game by offering amenities that are enjoyed on full-service carriers. They offer bare-bones fares, with all else a-la carte. Most people who book flights on NK are well aware of this. If this family was so against being treated like cattle, perhaps they should have purchased a ticket on another airline that wouldn't have minded handing them a bottle of water upon request.

Also, please don't quote me out of context. Leaving out "perhaps" is quite conspicuous. I never said that it was their policy; only that it might have been their policy.



Fierce, Fabulous, and Flawless ;)
User currently offlinesilentbob From United States of America, joined Aug 2006, 2148 posts, RR: 1
Reply 12, posted (4 years 9 months 1 week 3 days 9 hours ago) and read 10979 times:

Quoting luv2cattlecall (Reply 6):
True, even though many airlines do a pre-flight drink service up front.

Those drinks are also supposed to be collected before the airplane begins to move. No service items allowed once the aircraft is off the gate.

Quoting Atlwest1 (Reply 5):
If your stuck on taxiway or ramp your suppose to give water to everyone any way if your gonna be stuck g from the 45min point onward.

Who determines what someone is "supposed to" do? If an aircraft is taxiing, even if it isn't moving at that moment, the only reason an FA is permitted to get up is for a safety related reason, per the FAA. At a minimum, it requires coordination with the flight deck and permission of the captain to ensure nobody is up or moving during taxi. Obviously this wasn't a taxi situation, but we have no idea what was happening at the time and what instruction was given to the inflight crew.

As for it being company policy, I am not familiar with their policies or rules. I've seen an FA accommodate a request like that and the next thing you know, everyone is making a similar request.

As for being removed from the flight: I'm also going to paint with a very broad brush here so please do not get offended. This is a doctor who took his case to the media. I don't think I would be going too far out on a limb to hypothesize that just maybe the good doctor or his wife escalated things a bit on the airplane when their request was denied.


User currently offlineADent From United States of America, joined Dec 2006, 1395 posts, RR: 2
Reply 13, posted (4 years 9 months 1 week 3 days 9 hours ago) and read 10972 times:

Beginning 4/29/2010 the rules require water at the two hour mark and allow getting off the plane at the three hour mark.

User currently offlineDTWLAX From United States of America, joined Aug 2009, 811 posts, RR: 0
Reply 14, posted (4 years 9 months 1 week 3 days 9 hours ago) and read 10947 times:

Quoting NASBWI (Reply 13):
however, NK didn't get this far in the game by offering amenities that are enjoyed on full-service carriers. They offer bare-bones fares, with all else a-la carte. Most people who book flights on NK are well aware of this. If this family was so against being treated like cattle, perhaps they should have purchased a ticket on another airline that wouldn't have minded handing them a bottle of water upon request.

Dude.. please read the links to the two articles posted before you make your statements.
Nowhere it has been mentioned that they refused to pay for the water. In fact. both the articles mention that they were refused water because it was against corporate policy.

The person starting the thread also made a mention of the same reason

So your argument about purchasing a ticket on an airline offering water is baseless because it was not the charge that was the issue.

[Edited 2010-02-16 23:04:53]

User currently offlineTheCommodore From Australia, joined Dec 2007, 2923 posts, RR: 8
Reply 15, posted (4 years 9 months 1 week 3 days 9 hours ago) and read 10932 times:

Quoting BlatantEcho (Reply 12):
Just because a lady got knocked up and no one in the family is capable of providing for themselves.... it's suddenly the airlines problem?

Correct me if I'm wrong but you not allowed to travel with more the 100mls of liquid, so providing for yourself is NOT an option!

Apart from that though,its a basic requirement and should be available to anyone at anytime.
People get thirsty=fact of life.

And besides it just good service! something which seems to lost on many American airlines these days.

That's the real problem!



Flown 905,468 kms or 2.356 times to the moon, 1296 hrs, Longest flight 10,524 kms
User currently offlineTheCommodore From Australia, joined Dec 2007, 2923 posts, RR: 8
Reply 16, posted (4 years 9 months 1 week 3 days 9 hours ago) and read 10915 times:

Quoting NASBWI (Reply 13):
NK didn't get this far in the game by offering amenities that are enjoyed on full-service carriers.

And they wont get much further either with that attitude.

As I said, its WATER for gods sake. Not a cappuccino!

Really



Flown 905,468 kms or 2.356 times to the moon, 1296 hrs, Longest flight 10,524 kms
User currently offlinestratosphere From United States of America, joined Sep 2007, 1653 posts, RR: 5
Reply 17, posted (4 years 9 months 1 week 3 days 8 hours ago) and read 10850 times:

Bottom line if its an MX problem all bets are off. They have an obligation to provide the basic comforts even if they are a cheap a$$ carrier like Spirit. You will notice that most airlines will not provide anything in the way of hotel in the event of WX if a flight is delayed or XLD..But if it is THEIR fault I believe they have an obligation to provide whatever nessessary to their customers. I don't think water is an unreasonable request especially for a pregnant woman..Actually they might be asking for trouble in a lawsuit kind of way if that pax suffers any undue stress that leads to a medical problem.

[Edited 2010-02-16 23:52:46]


NWA THE TRUE EVIL EMPIRE
User currently offlineIAirAllie From , joined Dec 1969, posts, RR:
Reply 18, posted (4 years 9 months 1 week 3 days 8 hours ago) and read 10822 times:

Keep in mind when you read the following that I do not condone the actions of this crew I am only responding to specific points raised in this discussion. And of course we also do not have the whole story.

Quoting NASBWI (Reply 9):
They immediately try to deplane to retrieve it. It's at that point that the FA must remind them that they are not allowed to leave once boarded, otherwise they forfeit their re-entrance. I'm pretty sure that runs across the board, and

Nonsense. I've worked for US airlines not one of them prohibited someone from deplaning during the boarding process to get something they forgot in the gate area. The pax just had to remember to take their boarding card with them. After boarding is complete is another story.

Quoting NASBWI (Reply 9):
In the case of a lengthy ground delay (at the gate), however, the Captain may give authorization for anyone to leave as long as they keep their boarding pass

Also not quite right. At the gate the Captain is not in charge of those decisions.

Quoting enginebird (Reply 15):
Unfortunately, the ridiculous liquids ban does not permit passengers to take care of themselves anymore, so they have to rely on the airline.
Quoting TheCommodore (Reply 19):
Correct me if I'm wrong but you not allowed to travel with more the 100mls of liquid, so providing for yourself is NOT an option!
Quoting DTWLAX (Reply 14):
What US airport allows you to carry a bottle of water past the security checkpoint?

They all let you take an empty water bottle and every US airport I've ever been to has water fountains and yes I do fill my own bottle when I travel out of uniform. I learned the hard way to always make sure I have emergency food and water.

Quoting DTWLAX (Reply 14):
The safety reasons is BS because the plane was not moving.

The FAA regs only say that items given to the pax by the airline must be collected prior to surface movement. The FAA does not regulate passenger supplied items although passenger carry on items are supposed to be properly stowed prior to surface movement. For the record I always found the first rule rather stupid how much harm can a plastic cup or a cocktail napkin do. But I don't make the rules I just follow them.

There is always room for safety related discretion in the rules. ex. FA can get out of their jumpseat while the plane is moving to attend to a sick passenger.

Quoting DTWLAX (Reply 14):
So it is the airline attendant's fault.

No, the FA thought they were following company policy. It is the companies fault for a) having a dumb policy or b) failing to train the staff to understand the rules properly


User currently offlineTheCommodore From Australia, joined Dec 2007, 2923 posts, RR: 8
Reply 19, posted (4 years 9 months 1 week 3 days 7 hours ago) and read 10738 times:

Quoting IAirAllie (Reply 22):
Nonsense. I've worked for US airlines not one of them prohibited someone from deplaning during the boarding process to get something they forgot in the gate area. The pax just had to remember to take their boarding card with them. After boarding is complete is another story.

Sorry to disappoint you but it happened to a friend of mine who forgot his brand new Mont Blanc pen in a newsagents shop prior to boarding, result. Not allowed to deplane once he realized this despite asking FA, actually he was not sure where he left it, may well have been gate area.

Quoting IAirAllie (Reply 22):
yes I do fill my own bottle when I travel out of uniform.

Well aren't you organized then.

Quoting IAirAllie (Reply 22):
No, the FA thought they were following company policy. It is the companies fault for a) having a dumb policy or b) failing to train the staff to understand the rules properly

Yes, we are talking about serving a pregnant woman a cup of water not a 3 course meal. I don't care about anything else, company fault or failing to train a FA or understand rules.
She wanted a cup of water, that's all!

[Edited 2010-02-17 00:53:58]


Flown 905,468 kms or 2.356 times to the moon, 1296 hrs, Longest flight 10,524 kms
User currently offlineUshermittwoch From Germany, joined Jan 2004, 2965 posts, RR: 16
Reply 20, posted (4 years 9 months 1 week 3 days 6 hours ago) and read 10615 times:

While this is bad policy and a huge mistake by the FA (aren't they supposed to be there for your safety onboard?!), I find it inexcusable that a pregnant woman would not bring some water with her.
What's so hard about taking an empty Nalgene bottle past security and then filling it up at the next water fountain?!



Where have all the tri-jets gone...
User currently offlineNorthstarBoy From United States of America, joined Jun 2005, 1860 posts, RR: 0
Reply 21, posted (4 years 9 months 1 week 3 days 5 hours ago) and read 10505 times:
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It seems like a simple request: "Excuse me, Ma'am, but my wife is in distress from the heat, can she have a glass of water?" and a simple response: "I'm sorry sir, but company policy prevents us from handing out water for free."
That should be the end of the discussion unless the doctor escalated the situation, maybe getting angry or agitated, maybe using obscenities at the flight attendant, "Come on, my wife's in distress, it's just a f*cking glass of water for Sh*t's sake."
The flight attendant responds, "I'm sorry, but i have to go by company policy."
Maybe the passenger escalates some more, at which point the flight attendant suggests, "Sir, you need to calm down. I understand you're upset and I'm sorry your wife's in distress, but there's nothing i can do about the situation, if you don't calm down, i'm going to need to ask you to leave the aircraft."
Rather than back off and understand that the flight attendant is acting within the constraints of company policy, the passenger persists, at which point he's asked to leave the aircraft.

That's usually how customer service disputes happen. The service provider refuses the request on whatever grounds, the customer escalates to the point of being abusive and the customer is then asked to leave the premises after being warned to stop escalating.

As for why the FA didn't honor the request, it makes sense if you consider that you have 213 other passengers on the plane. If one passenger gets a glass of water, others will see that and make the same request. If the FA refuses the next passenger water by stating that the first passenger had a special medical need, then other passengers will begin making up illnesses, "I have XYZ medical condition, the heat is causing me distress and aggravating my medical condition, i need some water." If the FA still refuses what's to stop the passenger from calling the airline complaining that one passenger got water but others didn't. The FA involved then gets writtten up for violating company policy. Thus, the FA decides she doesn't need that kind of grief, so, has to be the "bad guy" and enforce company policy.



Why are people so against low yields?! If lower yields means more people can travel abroad, i'm all for it
User currently offlineScrappy27 From United Kingdom, joined Sep 2008, 281 posts, RR: 0
Reply 22, posted (4 years 9 months 1 week 3 days 4 hours ago) and read 10336 times:

This all seems very harsh.....and perhaps there is more to the story that we dont know about... As a flight attendant in the UK I find many pregnant women talk about their condition like its disease...that they need this and need that and expect a whole lot of attention compared to the other 200+ passengers on my aircraft... For my airline there is definitely not problem with going out in the cabin with cups of water for ALL passengers during a lengthy delay on the ground...

My other point being if one is pregnant and expects to drink alot of water.... I would simply bring it myself.. I would no way expect it off the airline... I also see that many of you have commented that water cant be taken thru security due to the liquid restrictions.. granted... but every airport I go to there are outlets that SELL bottles of water after security, so not having any, I find is a pretty lame excuse. If she knew that because of her pregnancy she would need to drink lots of water (irrelevant of the delay).. she could have easily stocked up and bought a few bottles prior to boarding.


User currently offlinePlainplane From United States of America, joined Mar 2008, 849 posts, RR: 1
Reply 23, posted (4 years 9 months 1 week 3 days 3 hours ago) and read 10071 times:

Quoting Scrappy27 (Reply 26):
My other point being if one is pregnant and expects to drink alot of water.... I would simply bring it myself.. I would no way expect it off the airline... I also see that many of you have commented that water cant be taken thru security due to the liquid restrictions.. granted... but every airport I go to there are outlets that SELL bottles of water after security, so not having any, I find is a pretty lame excuse. If she knew that because of her pregnancy she would need to drink lots of water (irrelevant of the delay).. she could have easily stocked up and bought a few bottles prior to boarding.

The issue here is that they had no reason to anticipate getting stuck at the gate due to a mechanical failure, and they had no reason to expect that they would be denied water. I would get upset too if I had a pregnant relative in the same situation being denied water. If airlines allow these passengers to buy tickets with them than they are expected to provide necessary accommodations to the passenger in these situations. If the plane didn't have a problem none of this would have happened.


User currently offlineKaiarahi From Canada, joined Jul 2009, 3055 posts, RR: 28
Reply 24, posted (4 years 9 months 1 week 3 days 3 hours ago) and read 9855 times:

Quoting NorthstarBoy (Reply 25):
If one passenger gets a glass of water, others will see that and make the same request.

Yep - I can just picture all those pregnant men on the flight claiming to be in distress.



Empty vessels make the most noise.
25 Kaiarahi : She was pregnant AND the cabin was overheated, which she couldn't have predicted.
26 Post contains images Atlwest1 : Like you said the plane wasn't taxiing which means they were UP in the aisle walking through the aircraft anyway. Even if they were taxiing and the c
27 kellmark : It seems that this is the result of poor policy and lack of empowerment to employees to make appropriate decisions when circumstances require it. It w
28 9V-SVC : This airline has just gone in to my never to fly airline again, absolutely terrible. I hope that family will take legal action against the airline. My
29 nkops : It dirves me nuts when people say crap like this.... think about everyone who would be out of a job whose family probably depends on them. Yes, the a
30 mah584jr : How many times will company policy be allowed to get in the way of one's better judgment?
31 FLFlyGuy : You are both right. On a domestic flight where there is not positive bag match, they can get off. International flights, they can't. If the internati
32 Davescj : Since he as a doctor, he could also have considered it a medical concern. If she was in distress, she alerted the crew, and they did nothing, then Sp
33 IAirAllie : [ One should always anticipate a delay. Even if you don't travel much the media adores "trapped on a plane" stories. Har har. Read the whole post they
34 BEG2IAH : Some posts here are incredible. Just waiting to read someone asking why she got pregnant in the first place. Whatever the rules may be, common sense n
35 isitsafenow : A pregnant man would ask for a beer, not water......... This news article will do wonders for Spirts image........not! Owning a travel agency in Mich
36 justlump : Some advice for all the ''aviation experts" that are blasting Spirit. On the surface it seems outrageous that a pregnant woman would be denied water d
37 Post contains images TheCommodore : Oh how right you are, such a simple request, could I please have some water. Yeah, roll out that bar cart and ask everyone if they would like a drink
38 silentbob : Not if you work for Spirit and the customer has to pay for everything. They don't do cups of water on request.
39 nkops : I used to work for them (hence, the name) and left because I got tired of it... I agree with you that I would never work for them (again), but I just
40 spudsmac : Has anyone ever thought that maybe the airline was worried about her health and being stuck on a plane that was hot? She could have been booted off be
41 kellmark : Yes, you are right. But we are talking about a glass of water for a pregnant woman on a delayed flight with an overheated cabin. Poor understanding a
42 Kaiarahi : And she should have brought toilet paper with her, in case it wasn't available ....
43 Post contains images TheCommodore : Beautiful !!
44 ADXMatt : If you are stuck AT THE GATE for 2 hours in a HOT aircraft and NOT allowed to get off to go get a basic need like water then the airline should provi
45 fiscal : Nothing at all, except that most people have been so indoctrinated about security and liquids that it does not enter their heads to take an empty bot
46 NorthstarBoy : the whole situation does lead me to wonder one thing, how much of a cheapskate is this doctor, who works in Manhattan and supposedly is the chief of o
47 aerorobNZ : Simple fix at AKL would be to get the gate agent to go to the water fountains in the gate lounges, fill up a cup and bring it back, all the while not
48 Post contains images OB1504 : This seems to be closest to what actually happened. From the Twitter of Spirit Airlines' Sr. Manager of Customer Relations & Luggage Resolution:
49 brons2 : You can buy water in the terminal after passing through security - I have taken 4 liters on a flight with me before.
50 TheCommodore : That's got nothing what so ever to do with anything, irrelevant ! It shouldn't matter if the guy was GOD. All over a cup of water ! I hope NK learn s
51 Post contains images TheCommodore : Maybe she didn't know you could do that? Maybe she didn't think about it until she was on the plane? Maybe she was running late? Maybe, maybe, maybe.
52 Daysleeper : I'd never really thought of this until now... But I have to take a great deal of medication, some of which I can just about to manage to swallow witho
53 Plainplane : Well whose family wouldn't get upset if their distressed pregnant wife was DENIED WATER. Even if the 9 year old son kicked one of the airline staff i
54 Post contains links and images luv2cattlecall : Fun fact: the guidelines for transporting livestock state that having water unavailable for more than 3 hours is inhumane/unacceptable! http://osufact
55 IAirAllie : You cannot take the bar cart out on the ground per FAA rules because it could block egress if there is an emergency. So everything must be hand run.
56 IAirAllie : Looks like the truth is coming out the huffington post has updated the story.
57 nkops : Very interesting!!!!
58 OB1504 : From the email sent: Definitely not the way to deal with the situation. Good riddance, Dr. Roslin.
59 Kaiarahi : Remember, this e-mail came from a corporate PR hack. It's no basis on which to draw definitive conclusions.
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Businessman Escorted Off Flight-Aust Fed Police posted Wed Sep 3 2008 20:33:55 by VHECA
Muslim Booted Off Flight For Asking To Pray posted Mon Jul 9 2007 11:31:03 by Gkirk
Pilot Orders Coughing Student Off Flight posted Fri Mar 30 2007 15:53:20 by DZ09
Getting Off A Flight Once Already On? posted Fri Jan 12 2007 19:09:32 by AT
UK Flyers Do Own Profiling-get Some Pax Off Flight posted Sun Aug 20 2006 02:49:28 by LTBEWR
Mobile Phones In Flight. RE QF187 posted Tue Jul 6 2004 15:02:09 by Aussie747
Here's A Twist- AA Flght. Atndt. Kicked Off Flight posted Fri Jul 19 2002 23:35:29 by Squigee
Good Samaritan Bumped Off Flight posted Thu Nov 1 2001 19:31:00 by LMML 14/32