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Pax Survey Doesn't Bode Well For ORD  
User currently offlineb764 From United States of America, joined Nov 2001, 753 posts, RR: 1
Posted (4 years 6 months 4 days 20 hours ago) and read 2562 times:

I would say it all starts with the poor excuse for a website, high parking rates, dirty bathrooms etc. Definitely not a world class facility going in the right direction. But hey what do you expect from Mayor Daley. It's a wonder he hasn't tried to sell ORD.

http://www.chicagotribune.com/travel...rt-survey-20100217,0,6534106.story

23 replies: All unread, jump to last
 
User currently offlinecopter808 From United States of America, joined Dec 2000, 1068 posts, RR: 1
Reply 1, posted (4 years 6 months 4 days 20 hours ago) and read 2538 times:

Not to mention one of the moving walkways in the corridor between the parking lot and T-2 that has been out of service since May of 2006! The other one in the same corridor has been out of service nearly as long.

User currently offlineRIPCORDD From United States of America, joined Apr 2000, 1159 posts, RR: 1
Reply 2, posted (4 years 6 months 4 days 20 hours ago) and read 2496 times:

The parking rates just went up again they are one of the highest in the country, bathrooms are not that dirty, but they can use anything other than more McDonalds, And when will they offer WIFI for Free?

User currently offlineFWAERJ From United States of America, joined Jun 2006, 3733 posts, RR: 2
Reply 3, posted (4 years 6 months 4 days 20 hours ago) and read 2475 times:

Here is the actual study, if anyone is interested:

http://www.jdpower.com/travel/articl...America-Airport-Satisfaction-Study



Primary Airport: FWA/Alternate Airport: DTW/Not employed by the FWACAA or their partners
User currently offlinemt99 From United States of America, joined May 1999, 6575 posts, RR: 6
Reply 4, posted (4 years 6 months 4 days 19 hours ago) and read 2367 times:
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Quoting b764 (Thread starter):
I would say it all starts with the poor excuse for a website, high parking rates, dirty bathrooms etc. Definitely not a world class facility going in the right direction. But hey what do you expect from Mayor Daley. It's a wonder he hasn't tried to sell ORD.

whats utr point?

JFK, PHL, MIA, LAX and EWR are rated lower than ORD.

Are you going to open threads for these airport too? or



Step into my office, baby
User currently offlinechrisjw From United States of America, joined Jan 2009, 123 posts, RR: 0
Reply 5, posted (4 years 6 months 4 days 18 hours ago) and read 2337 times:

Quoting mt99 (Reply 4):
JFK, PHL, MIA, LAX and EWR are rated lower than ORD.

Are you going to open threads for these airport too?

Well to be fair, ORD has more traffic than all these airports (Almost double EWR). b764 was just trying to start a discussion about how the 4th busiest airport in the world is receiving such bad reviews.

ORD sits at 4th busiest airport in the world, LAX at 7th, JFK at 13th, etc.


User currently offlinelightsaber From United States of America, joined Jan 2005, 12981 posts, RR: 100
Reply 6, posted (4 years 6 months 4 days 18 hours ago) and read 2223 times:
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Quoting mt99 (Reply 4):
JFK, PHL, MIA, LAX and EWR are rated lower than ORD.

Let's see... I've been through LAX (a lot), JFK, and MIA. All three of those are *far* below acceptable. So I think it is appropriate to have an ORD thread. In part as the ATL/ORD gap in traffic is expanding very quickly. While much of that traffic difference is due to regional economic differences, I wouldn't be surprised if some is due to 'airport avoidance' as people expect more today.

I find it interesting that passengers who are 'delighted' in their airport experience spend 50% more than others. So if Daley wants more revenue, he should look into making the ORD experience better.

Most large US airports need an overhaul. Start with the TSA!    I'm sorry, but I do not have that many free hours in a day; why are so many consumed at the airport? Companies expect billed time to be productive time; so that time in the TSA line is 'eaten' by the employee.

I personally avoid ORD. It is far easier to hub via DEN, PHX, or DFW. I can see from the survey why so many of my coworkers fly through CHL when needed for east-coast hubbing.

In 2000 there was more air traffic in the US than any year since then. I believe the hassle of flying is driving down US demand and RASM.  

Lightsaber



Societies that achieve a critical mass of ideas achieve self sustaining growth; others stagnate.
User currently offlinelfutia From Netherlands, joined Dec 2002, 3339 posts, RR: 27
Reply 7, posted (4 years 6 months 4 days 18 hours ago) and read 2223 times:

I work at ORD and I must say I'm glad ORD scored low on the rankings. The airport is a dump and the signage sucks. It is confusing for someone to get to the baggage claim and is there really a need for 3 McDonalds in terminal 3? Why not have a BK or Taco Bell? Who's ever heard of Burrito Beach whom charges 25 cents for sour cream? There is absolutely nothing to eat in Concourse G. If anything were to be fixed it would be the signage in the airport and the food choices.

Leo/ORD



Leo/ORD -- Groetjes uit de VS! -- Heeft u laatst nog met KLM gevlogen?
User currently offlinecaspian27 From United States of America, joined Mar 2005, 381 posts, RR: 0
Reply 8, posted (4 years 6 months 4 days 17 hours ago) and read 2190 times:

Not to mention one of the moving walkways in the corridor between the parking lot and T-2 that has been out of service since

Quoting lfutia (Reply 7):
Who's ever heard of Burrito Beach whom charges 25 cents for sour cream?

That's the best place to eat in the entire airport!



Meanwhile, somewhere 35,000 ft above your head...
User currently offlinelfutia From Netherlands, joined Dec 2002, 3339 posts, RR: 27
Reply 9, posted (4 years 6 months 4 days 17 hours ago) and read 2138 times:

Quoting caspian27 (Reply 8):
That's the best place to eat in the entire airport!

Consider me a cheap ass but I dont get my employee discount there nor at the Pizza place next door.

Leo



Leo/ORD -- Groetjes uit de VS! -- Heeft u laatst nog met KLM gevlogen?
User currently offlineUnited1 From United States of America, joined Oct 2003, 5935 posts, RR: 9
Reply 10, posted (4 years 6 months 4 days 17 hours ago) and read 2119 times:

Quoting caspian27 (Reply 8):
Quoting lfutia (Reply 7):
Who's ever heard of Burrito Beach whom charges 25 cents for sour cream?

That's the best place to eat in the entire airport!

Please let that be sarcasm... 
Quoting b764 (Thread starter):
It's a wonder he hasn't tried to sell ORD.

There is a big part of me that thinks that would be a huge step in the right direction. I will say that they seems to be making the right changes out on the airfield.



Semper Fi - PowerPoint makes us stupid.
User currently offlineROSWELL41 From United States of America, joined Aug 2001, 777 posts, RR: 1
Reply 11, posted (4 years 6 months 4 days 16 hours ago) and read 2004 times:

The best place to eat at ORD is the Greek-style restaurant next to gate F7. They give an employee discount as well.

User currently offlineMexicana757 From United States of America, joined Apr 2001, 3037 posts, RR: 28
Reply 12, posted (4 years 6 months 4 days 16 hours ago) and read 1996 times:

Quoting United1 (Reply 10):
There is a big part of me that thinks that would be a huge step in the right direction. I will say that they seems to be making the right changes out on the airfield.

I hope this survey is a wake up call to the city. If they want more revenue they better start investing in infrastructure, replace both terminals 2 and 3 with new state of the art facilities. And I agree the airfield changes are going in the right direction now to get the passenger facilities going the same way. And the money they want to invest building the proposed west terminal should be invested to build a new terminal 2 or 3.


User currently offlineUALWN From Andorra, joined Jun 2009, 2762 posts, RR: 2
Reply 13, posted (4 years 6 months 4 days 15 hours ago) and read 1940 times:

I fly very often to and through ORD, and I actually like it a lot. However, I only use terminal 1 (United's), and terminal 5 for international arrivals. Could it be that terminal 1 is way better than the others? Or is it just that I am a less demanding passenger??


AT7/111/146/Avro/CRJ/CR9/EMB/ERJ/E75/F50/100/L15/DC9/D10/M8X/717/727/737/747/757/767/777/AB6/310/319/320/321/330/340/380
User currently offlineUnited1 From United States of America, joined Oct 2003, 5935 posts, RR: 9
Reply 14, posted (4 years 6 months 4 days 15 hours ago) and read 1931 times:

Quoting UALWN (Reply 13):
Could it be that terminal 1 is way better than the others? Or is it just that I am a less demanding passenger??

UAs T1 is about 20-25 years newer then the rest of the terminals it was constructed in the mid 80's to replace the old international terminal 1. T1 does have some fairly decent food offerings out on C concourse.



Semper Fi - PowerPoint makes us stupid.
User currently offlineUSAir1 From United States of America, joined Nov 2009, 71 posts, RR: 1
Reply 15, posted (4 years 6 months 4 days 15 hours ago) and read 1919 times:

ORD is no world class facility, but there are plenty of airports that do worse than ORD. LAX, JFK, even ATL are just as unappealing as ORD.

User currently offlineUALWN From Andorra, joined Jun 2009, 2762 posts, RR: 2
Reply 16, posted (4 years 6 months 4 days 15 hours ago) and read 1888 times:

Quoting USAir1 (Reply 15):
LAX, JFK, even ATL are just as unappealing as ORD.

Agreed. Delta's terminal 3 at JFK looks much worse than many third-world terminals.



AT7/111/146/Avro/CRJ/CR9/EMB/ERJ/E75/F50/100/L15/DC9/D10/M8X/717/727/737/747/757/767/777/AB6/310/319/320/321/330/340/380
User currently offlinelightsaber From United States of America, joined Jan 2005, 12981 posts, RR: 100
Reply 17, posted (4 years 6 months 4 days 15 hours ago) and read 1855 times:
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I've gone through all the JD powers rankings and found no surprises. There was not one airport that I have traveled through that I would have switched the ranking order. This amazes me, I am normally very skeptical of JD Powers surveys.   

Quoting Mexicana757 (Reply 12):
I hope this survey is a wake up call to the city. If they want more revenue they better start investing in infrastructure, replace both terminals 2 and 3 with new state of the art facilities. And I agree the airfield changes are going in the right direction now to get the passenger facilities going the same way.

I agree with you until you suggest shifting money away from the West terminal. They should figure out a way to do the West Terminal for less money (but same footprint) and then rebuild terminal 2 and 3 when they are empty. (Perhaps one at a time.)

I think one of the problems with ORD is it is seen as a golden goose. But eventually you can kill any golden goose.

I see no reason why ORD and ATL shouldn't have similar passenger numbers. Heck, ORD should still have better O&D numbers.

Quoting USAir1 (Reply 15):
LAX, JFK, even ATL are just as unappealing as ORD.

No argument there except ATL; ATL isn't at bad as ORD, LAX, or JFK. There is a reason ATL scores a fraction better in the JD powers survey. I'm not saying it is great, but it is better than ORD but a noticable amount. However, I believe this lack of airport appeal is part of the reason US air travel is down. Most of the large airports are no longer fun places to transit through.  

I'm not surprised my favorite hub (DEN) did well. I am surprised with DTW. (Note: I haven't flown into that airport in decades.) My friends who live in near Detroit do not like NW's prices (but love the terminal) but they really dislike the non-NW terminal... (When is that due to be replaced?)

Lightsaber



Societies that achieve a critical mass of ideas achieve self sustaining growth; others stagnate.
User currently offlinekevi747 From United States of America, joined Apr 2001, 1058 posts, RR: 12
Reply 18, posted (4 years 6 months 4 days 15 hours ago) and read 1843 times:

Quoting lightsaber (Reply 6):
Let's see... I've been through LAX (a lot), JFK, and MIA. All three of those are *far* below acceptable.

You must not fly AA. We have shiny new terminals in all of those cities.   (OK, I'll admit that no amount of construction can save MIA. That place is beyond redemption.)



"Reality has a well-known liberal bias." --Stephen Colbert
User currently offlineMexicana757 From United States of America, joined Apr 2001, 3037 posts, RR: 28
Reply 19, posted (4 years 6 months 4 days 14 hours ago) and read 1798 times:

Quoting lightsaber (Reply 17):
I agree with you until you suggest shifting money away from the West terminal. They should figure out a way to do the West Terminal for less money (but same footprint) and then rebuild terminal 2 and 3 when they are empty. (Perhaps one at a time.)

The only reason I suggested not building the West terminal is because both UA and AA are against having the terminal being built. But the city should convince them by first rebuilding either T2 or T3. By doing this maybe AA and UA will see that the city is committed to giving both airlines great facilities to operate from and then let city build the West Terminal. Whenever T2 or T3 are rebuild the city of chicago should offer FIS facilities at both and have Star alliance and OneWorld members move to each members terminals. The rest of the airlines can be placed at Terminal 5 or have them go to the West terminal.

I wonder if the replacement of T2 and T3 can be done the same way MDW had their terminal replaced without causing too much disruption to traffic.

If the West terminal is built I hope the city does a good job and makes it easy for passengers to get to. I think an extension of the ATS would be required to make it more appealing for the airlines. I wonder which airlines would move to that terminal.

BTW do you know how many gates were proposed for the West Terminal?


User currently offlineMacsog6 From Singapore, joined Jan 2010, 528 posts, RR: 0
Reply 20, posted (4 years 6 months 4 days 14 hours ago) and read 1772 times:
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Quoting kevi747 (Reply 18):
Quoting lightsaber (Reply 6):
Let's see... I've been through LAX (a lot), JFK, and MIA. All three of those are *far* below acceptable.

You must not fly AA. We have shiny new terminals in all of those cities. (OK, I'll admit that no amount of construction can save MIA. That place is beyond redemption.)

AA has a shiny new terminal @ LAX? Why then has AA been hiding it from me? The Admirals Club was upgraded, but it is still the same old terminal with cramped ticket counters, crowded security, and poor access to commuter connections.



Sixty Plus Years of Flying! "I fly because it releases my mind from the tyranny of petty things." - Saint Ex
User currently offlinekevi747 From United States of America, joined Apr 2001, 1058 posts, RR: 12
Reply 21, posted (4 years 6 months 4 days 14 hours ago) and read 1754 times:

Quoting Macsog6 (Reply 20):
AA has a shiny new terminal @ LAX? Why then has AA been hiding it from me? The Admirals Club was upgraded, but it is still the same old terminal with cramped ticket counters, crowded security, and poor access to commuter connections.

Maybe I should have said "new". As in refurbished. I guess it has been a while since that project was completed though. I think its a very nice space, although I agree its too cramped.



"Reality has a well-known liberal bias." --Stephen Colbert
User currently offlinecaspian27 From United States of America, joined Mar 2005, 381 posts, RR: 0
Reply 22, posted (4 years 6 months 4 days 13 hours ago) and read 1688 times:

Quoting ROSWELL41 (Reply 11):
The best place to eat at ORD is the Greek-style restaurant next to gate F7. They give an employee discount as well.

Skybridge? Yeah they're good. But I always get heartburn after I eat there.



Meanwhile, somewhere 35,000 ft above your head...
User currently offlinelightsaber From United States of America, joined Jan 2005, 12981 posts, RR: 100
Reply 23, posted (4 years 6 months 4 days 13 hours ago) and read 1625 times:
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Quoting kevi747 (Reply 18):
You must not fly AA. We have shiny new terminals in all of those cities.

Last time I flew AA out of JFK was pre the new terminal (under construction). That scared me away for years.

I would not call AA's LAX's terminal new. During the TPAC late night rush it is crazy getting through T4. That is the time I flew through there. Not as bad as UA in the am, but DFW is geographically too far out of the way for my morning destinations.

Quoting Macsog6 (Reply 20):
but it is still the same old terminal with cramped ticket counters, crowded security, and poor access to commuter connections.

   During the late evening rush the check-in is horrid. The "Skycaps" make a fortune during that time... even that premium service will have a 20+minute back up!

Quoting Mexicana757 (Reply 19):
The only reason I suggested not building the West terminal is because both UA and AA are against having the terminal being built.

AA and UA are against the new West Terminal as it will open up gates for more competition at ORD. There is no way to have those two behind the West Terminal expansion as it will free up gates in T2/T3 for other airlines. Even if one of the two does not move into the West Terminal, there will be more gates at ORD which means more competition.

Airports are supposed to be for the public good and not the alliances. So let Star Alliance and OneWorld move into the West Terminal and have the other airlines in T2/T3. Or perhaps UA or AA stay in T2/T3 and the other airlines go to the West terminal. I do not care. But I am in favor of ending the 'duopoly.' (Note: I'm also in favor of more gates at ATL. Some for DL and FL, but half of the new gates for other airlines too. By other airlines I do not mean only Skyteam either.)

Quoting Mexicana757 (Reply 19):
BTW do you know how many gates were proposed for the West Terminal?

I do not know the current count.


Lightsaber



Societies that achieve a critical mass of ideas achieve self sustaining growth; others stagnate.
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