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Delivering Passengers To Wrong Island. (Ryanair)  
User currently offlineairbuseric From Netherlands, joined Jan 2005, 4275 posts, RR: 51
Posted (4 years 8 months 2 weeks 1 day 7 hours ago) and read 16835 times:

Hi,

Ryanair in the news yet again. Less good publicity for this airline yet again...

http://www.dailymail.co.uk/news/arti...y-Island-landing-thunderstorm.html

The flight was heading for ACE according the schedules, but weather at that island was bad and the crew had to divert to nearby FUE.


Although ACE and FUE are quite close to eachother, since they are neighbouring islands of the Canaries, the sea is still in between. And guess, FR did not make any further arrangements and let the passengers stranded at FUE. They had to make their own arrangements to get to Lanzarote island.

According FR they did all according current EU regulations. I'm not sure about this particular case though... On the mainland FR will usually arrange a bus to the original final destination. Wasn't it FR's task to arrange transfer to at least the correct island in this case?


"The whole world steps aside for the man who knows where he is going"
31 replies: All unread, showing first 25:
 
User currently offlineInitious From Singapore, joined Dec 2008, 1066 posts, RR: 6
Reply 1, posted (4 years 8 months 2 weeks 1 day 7 hours ago) and read 16813 times:

Another reason not to fly FR.


One way I will fly around the world!
User currently offlineAirportugal310 From Tokelau, joined Apr 2004, 3665 posts, RR: 2
Reply 2, posted (4 years 8 months 2 weeks 1 day 7 hours ago) and read 16773 times:

Quoting airbuseric (Thread starter):
Although ACE and FUE are quite close to eachother, since they are neighbouring islands of the Canaries, the sea is still in between. And guess, FR did not make any further arrangements and let the passengers stranded at FUE. They had to make their own arrangements to get to Lanzarote island.

Its clear that even though EU rules protect the airline, in this case, common sense doesnt prevail.

But if you pay the airline to take you from A to B, then they should do so. Doesnt matter the cost.

But another question I have is: the plane would probably have had to re-po to ACE for the return flight...so why didnt they take the passengers with them?



I sell airplanes and airplane accessories
User currently offlineTobias2702 From Germany, joined Sep 2008, 721 posts, RR: 0
Reply 3, posted (4 years 8 months 2 weeks 1 day 6 hours ago) and read 16641 times:

IIRC, passengers cannot claim to be brought to their final destination by plane. If a flight is diverted to another airport, and there are no scheduled flights with the airline between the two airports, then pax can search for other means of transport (in this case by ship), and charging the airline with the additional costs. Up to now, the whole thing look quite normal to me.


PA, AF, UK, BA, AB, DL, LH, FR, BD, A3, EZY, DY //// A319/320/346, B733/735/73G/738/744/763, AT4, 146, CR2, DH4
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9671 posts, RR: 52
Reply 4, posted (4 years 8 months 2 weeks 1 day 6 hours ago) and read 16611 times:

Quoting airbuseric (Thread starter):
And guess, FR did not make any further arrangements and let the passengers stranded at FUE. They had to make their own arrangements to get to Lanzarote island.

That is now what the article says if you keep reading:

Unfortunately ferries were also affected by these high winds so passengers were provided with EU261 information which outlines their entitlement to provide receipted hotel expenses to Ryanair, for refund.

'Ryanair arranged that the ferry company would carry affected Ryanair passengers to Lanzarote free of charge when ferries recommenced the following morning.

'Ryanair apologises to passengers for any inconvenience caused by this weather related diversion but can never put passenger convenience before passenger safety.”

Read more: http://www.dailymail.co.uk/news/arti...ng-thunderstorm.html#ixzz0fzieubM2


They arranged for ferry transportation. Having to divert to an airport with no customer service is always a challenging thing. Information will be slow and difficult. I was diverted due to weather just last week and got to see how challenging it is for the airline and how quickly passengers get irate (and some for good reason)



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineacelanzarote From Spain, joined Nov 2005, 848 posts, RR: 0
Reply 5, posted (4 years 8 months 2 weeks 1 day 6 hours ago) and read 16488 times:

The plane did position from FUE to ACE empty after the pass where removed to then
work the return to BOH. First time I have ever seen this happen with the diverts here...



from the Island with sun and great photo's.. Why not visit Lanzarote
User currently offlineAirportugal310 From Tokelau, joined Apr 2004, 3665 posts, RR: 2
Reply 6, posted (4 years 8 months 2 weeks 1 day 6 hours ago) and read 16488 times:

Quoting Tobias2702 (Reply 3):
IIRC, passengers cannot claim to be brought to their final destination by plane.

Even if the aircraft in question is the same aircraft they were on and it is going empty to the airport they were originally going to?

  



I sell airplanes and airplane accessories
User currently offlineairbuseric From Netherlands, joined Jan 2005, 4275 posts, RR: 51
Reply 7, posted (4 years 8 months 2 weeks 1 day 6 hours ago) and read 16430 times:

Quoting RoseFlyer (Reply 4):
They arranged for ferry transportation.

OK, indeed it seems. On the other hand, information might not have been good towards the passengers, and they didn't know about this thing and were left alone (although, that's how it feels). I'm quite sure that the crew on board also didn't inform to the passengers about arrangements for these passengers.



"The whole world steps aside for the man who knows where he is going"
User currently offlineacelanzarote From Spain, joined Nov 2005, 848 posts, RR: 0
Reply 8, posted (4 years 8 months 2 weeks 1 day 6 hours ago) and read 16365 times:

Ryanair may have arranged some ferry tickets but the ferry was not even running most
of Thursday due to the continuing bad weather!

The Ryanair from BRS that diverted LPA arrived later the same night with pass
although I guess the crew where out of hours by then as it finally departed back to
BRS Thursday lunchtime.



from the Island with sun and great photo's.. Why not visit Lanzarote
User currently onlineWildcatYXU From Canada, joined May 2006, 2638 posts, RR: 5
Reply 9, posted (4 years 8 months 2 weeks 1 day 6 hours ago) and read 16303 times:

Quoting RoseFlyer (Reply 4):
Unfortunately ferries were also affected by these high winds so passengers were provided with EU261 information which outlines their entitlement to provide receipted hotel expenses to Ryanair, for refund.

'Ryanair arranged that the ferry company would carry affected Ryanair passengers to Lanzarote free of charge when ferries recommenced the following morning.

It seems more than fair to me, especially considering that:

1. Ryanair is an LCC
2. The diversion was caused by weather conditions (out of Ryanair's control)

According to the article the passengers were able to find accomodation that will be ultimately paid by Ryanair and had an extra free ferry ride. I'd be happy.


User currently offlineAirportugal310 From Tokelau, joined Apr 2004, 3665 posts, RR: 2
Reply 10, posted (4 years 8 months 2 weeks 1 day 6 hours ago) and read 16258 times:

Quoting WildcatYXU (Reply 10):
The diversion was caused by weather conditions (out of Ryanair's control)

One could argue (and I am not going to be the one to do it) that:

Since the aircraft left with a reasonable expectation to get into the island in OK weather, that this decision WAS in the airlines control at the time of departure.

The argument would be that if the weather was forecast to worsen, then the flight shouldn't have left in the first place.

Just playing devil's advocate is all. You know a passenger might say that...



I sell airplanes and airplane accessories
User currently onlineWildcatYXU From Canada, joined May 2006, 2638 posts, RR: 5
Reply 11, posted (4 years 8 months 2 weeks 1 day 5 hours ago) and read 16169 times:

Quoting Airportugal310 (Reply 11):
Just playing devil's advocate is all. You know a passenger might say that...

Oh sure, I've got your point.   Everyone is different though. Some people hate any changes in their plans and get frustrated when something like this happens. Others try to find the best in the situation. As I wrote above, since they were able to find accomodation, I'd be happy in their place. I'd consider it an extra place i visited.


User currently offlineDL767captain From United States of America, joined Mar 2007, 2539 posts, RR: 0
Reply 12, posted (4 years 8 months 2 weeks 1 day ago) and read 13626 times:

Ok once again you get what you pay for, if you fly a cheap airline you're going to get cheap service. It's like buying a cheap used car and being surprised when it breaks down.

User currently offlineAirNZ From , joined Dec 1969, posts, RR:
Reply 13, posted (4 years 8 months 2 weeks 23 hours ago) and read 12437 times:

Quoting DL767captain (Reply 13):
Ok once again you get what you pay for, if you fly a cheap airline you're going to get cheap service. It's like buying a cheap used car and being surprised when it breaks down.

Okay, it must be me, so in your wisdom please explain to me how a weather issue forced a landing at an alternative airport....the same weather issue which then prevented the passengers being taken to their destination.....has any bearing on an asinine comment about flying a 'cheap airline'. Did you bother to actually look at the facts of the matter, or just taking a cheap shot? Please tell me about all those stranded passengers in the US recently (and anywhere else applicable) and how each carrier got them to their destination while transport was at a standstill. I'll be interested to hear your solution!

Quoting Airportugal310 (Reply 11):
One could argue (and I am not going to be the one to do it) that:

Since the aircraft left with a reasonable expectation to get into the island in OK weather, that this decision WAS in the airlines control at the time of departure.

The argument would be that if the weather was forecast to worsen, then the flight shouldn't have left in the first place.

Hmmm! so you're arguing that if weather at the destination worsens after an aircraft departs, it is then the airline's specific fault [i]because it was under their control at departure?[/i My goodness, such a comment must surely have widespread financial reprecussions in the NE and midwest US during winter!!!


User currently offlineViscount724 From Switzerland, joined Oct 2006, 25700 posts, RR: 22
Reply 14, posted (4 years 8 months 2 weeks 23 hours ago) and read 12208 times:

Quoting AirNZ (Reply 14):
Quoting DL767captain (Reply 13):
Ok once again you get what you pay for, if you fly a cheap airline you're going to get cheap service. It's like buying a cheap used car and being surprised when it breaks down.

Okay, it must be me, so in your wisdom please explain to me how a weather issue forced a landing at an alternative airport....the same weather issue which then prevented the passengers being taken to their destination.....has any bearing on an asinine comment about flying a 'cheap airline'. Did you bother to actually look at the facts of the matter, or just taking a cheap shot? Please tell me about all those stranded passengers in the US recently (and anywhere else applicable) and how each carrier got them to their destination while transport was at a standstill. I'll be interested to hear your solution!

It sounds to me like the major issue was the lack of anyone to provide information after the diversion, leaving the passengers to think they had been abandoned and to proceed to make their own arrangements. Why didn't the captain stay with the passengers and help to obtain information on how the airline planned to get them to their destination? I have heard of that happening in several cases when flights divert to airports where the airline has no staff or handling arrangements with other carriers.


User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1794 posts, RR: 3
Reply 15, posted (4 years 8 months 2 weeks 23 hours ago) and read 12114 times:

Quoting Viscount724 (Reply 16):
It sounds to me like the major issue was the lack of anyone to provide information after the diversion, leaving the passengers to think they had been abandoned and to proceed to make their own arrangements. Why didn't the captain stay with the passengers and help to obtain information on how the airline planned to get them to their destination? I have heard of that happening in several cases when flights divert to airports where the airline has no staff or handling arrangements with other carriers.

To be fair...........it is not the Captain's (or the crews) responsibility to stay with pax. That is why handling agents are in place and if they don't have them in place at the diversion airport then it is down to the airline to make arrangements. The crew's priority is to go and get their minimum rest (as this crew probably did) and get the show back on the road as soon as possible.



Proud to fly from Manchester!
User currently offlineViscount724 From Switzerland, joined Oct 2006, 25700 posts, RR: 22
Reply 16, posted (4 years 8 months 2 weeks 23 hours ago) and read 11803 times:

Quoting GT4EZY (Reply 17):
Quoting Viscount724 (Reply 16):
It sounds to me like the major issue was the lack of anyone to provide information after the diversion, leaving the passengers to think they had been abandoned and to proceed to make their own arrangements. Why didn't the captain stay with the passengers and help to obtain information on how the airline planned to get them to their destination? I have heard of that happening in several cases when flights divert to airports where the airline has no staff or handling arrangements with other carriers.

To be fair...........it is not the Captain's (or the crews) responsibility to stay with pax. That is why handling agents are in place and if they don't have them in place at the diversion airport then it is down to the airline to make arrangements. The crew's priority is to go and get their minimum rest (as this crew probably did) and get the show back on the road as soon as possible.

While it's not the crew's responsibility, in an unusual situation like that many airlines would not have just dumped the passengers into the terminal with nobody available to assist. My point was that the captain must have the ability to at least conttact their dispatch office by radio, or phone, and see what arrangements they were making for the passengers and pass that information on to their passengers.


User currently offlinesurfandsnow From United States of America, joined Jan 2009, 2888 posts, RR: 31
Reply 17, posted (4 years 8 months 2 weeks 21 hours ago) and read 10806 times:

Haha..this reminds me of my friend's story where he accidentally clicked the "airports within 80 miles" button when booking his ticket to the Virgin Islands. He didn't realize the mistake until he realized he was still in American territory when he was supposed to be in the B.V.I.'s!


Flying in the middle seat of coach is much better than not flying at all!
User currently offlinedl767captain From United States of America, joined Mar 2007, 2539 posts, RR: 0
Reply 18, posted (4 years 8 months 2 weeks 20 hours ago) and read 9742 times:

Quoting AirNZ (Reply 14):
Okay, it must be me, so in your wisdom please explain to me how a weather issue forced a landing at an alternative airport....the same weather issue which then prevented the passengers being taken to their destination.....has any bearing on an asinine comment about flying a 'cheap airline'. Did you bother to actually look at the facts of the matter, or just taking a cheap shot? Please tell me about all those stranded passengers in the US recently (and anywhere else applicable) and how each carrier got them to their destination while transport was at a standstill. I'll be interested to hear your solution!

The weather isn't the fault of the airline, i'm not stupid i know it's not the airlines fault. The fault that lies with the airline is leaving them stranded at the wrong destination... this is the part i'm refering to about flying a cheap airline

Quoting airbuseric (Thread starter):
FR did not make any further arrangements and let the passengers stranded at FUE. They had to make their own arrangements to get to Lanzarote island.

It's not a cheap shot nor is it an asinine comment and yes i'm looking at the facts presented in this discussion. The passengers had to make their own arrangements to get to their final destination, something the airline should be responsible for.

As for the other airlines, i've been stranded in Charleston due to weather in my destination airport so Delta put me up in a hotel, with transportation, and money for food.... so yeah I'm thinking if I flew a cheap no frills airline i would not have received this treatment.


User currently offlinebongodog1964 From United Kingdom, joined Oct 2006, 3639 posts, RR: 3
Reply 19, posted (4 years 8 months 2 weeks 13 hours ago) and read 7236 times:

Unfortunately, a number of British holdaymakers appear to have just learnt the perils of DIY holiday arrangements.

A few years ago, these people would have bought a package from one of the UK's tour operators, which would have then provided a complete service from the UK airport check in, all the way back to the baggage carousel at the end of the holiday. Its not always brilliant service, the transportation to the hotel is probably long winded, as the coach winds its way dropping off at various hotels, but its relatively cheap and all paid for. Indeed as many would book "all inclusive" you could survive without taking any money at all.

Along comes the Internet & the LCC's, encouraged by the advertising, people see that you can book a flight and a hotel for far less than that Thomson or Thomas Cook package, and fix the duration of the holiday to suit themselves. No more "we all fly to Lanzarote on Thursdays only Sir"

At this point we really ought to bear in mind that that package was really rather good value, the tour company would be working on a very high load factor, the hotels are all block booked, the travel day is coordinated by the charter airlines, in order to make the logistics at the far end easier and cheaper, you will always notice that on an "airport day" four or more flights from UK airports will land within an hour or so.

The DIY "much cheaper package" is however a return flight airport to airport, and the hotel either room only or b&b. Not only have you to pay for ground transportation and food, you also take responsibility for organising them.

We have friends who are totally unable to cope with this scenario, they go on a cruise as they just leave the car at Southampton dockside and walk up the gangplank, others who always tag along with brother and sister in law, so they can act as travel guides, others who enjoy being ordered around on Wallis Arnold coach holidays.

To my wife and I they appear to be rather pathetic in their inability to make foreign travel arrangements and actually work things out for themselves, at least though they admit their failings.

One good example of the ability of some UK tourists was a conversation we had with a couple in a cafe on the Algarve. We had seen them being delivered by Coach with a P&O cruise label in the front window. We engaged them in a conversation and asked them where the ship had docked that day. They didn't know !! To be fair they didn't need to know, all they needed to know was what time to disembark and which bus number to get on to. I would suggest though that most independently minded travellers might have found out a few more details.

Now back to the FR Lanzarote incident. These people thought they had secured a bargain hassle free holiday, instead they landed on the wrong island, were handed a form explaining their "rights" told that the ferry company would let them on for free and left to get on with it.
They then needed to arrange the following:
Find a vacant hotel room
Transport to hotel
Find out ferry time
Transport to ferry terminal
Transport from ferry to hotel.
Pay for hotel & transport
Make out claim and submit to FR for reimbursement

Of course we must bear in mind that some of these people are probably operating on a limited budget, and would be using money set aside for their holiday either in the form of cash, or the credit limit on their cards, and as a result will now be short until they get back their FR refund in a few weeks time, plus they aren't in all likelihood "the sharpest knives in the drawer" and particularly well equipped to make the arrangements.

Obviously they got exactly what FR were contractually obliged to provide, no more and no less, thus they have no legitimate grounds for complaint, so whats the solution.

Perhaps instead of the legal jargon which FR and its competitors are obliged to give when booking, and the little box you have to tick to state that you have clicked the link and read your rights the law should be changed to make it more user friendly, in the case of FR my suggestion would be:

Just before your purchase is confirmed, the screen should brightly flash, followed by a short clip of Michael O'Leary stating one of his famous homilys on the lines of "what do you expect for £10", then followed by a full screen simple phrase such as "did you understand that, you are buying a cheap ticket, which will probably get you to your destination on time. If however it doesn't you will receive little or no help from FR as the ticket price does not provide us with the money to do so"
This would provide a far better warning than the legal garbage which the authorities insist on at present, would hopefully remove those passengers who should never make independent travel arrangements, and remove from FR the passengers who complain the most. I can't even see the downside for FR, as Michael O'Leary is quite happy to tell any one the secret of FR's cheap fares and has done so on many occasions. Its just the fact that the people who really ought to "get the message" don't watch either the TV news or the documentaries where he can normally be seen.

Of course the other way of getting the message to these people would be to have a family from Eastenders to fly FR and have this happen to them, thats where their attention is, when they should have been spending some time working out why their FR flights were so cheap.


User currently offlineNEMA From United Kingdom, joined Feb 2006, 720 posts, RR: 0
Reply 20, posted (4 years 8 months 2 weeks 13 hours ago) and read 7156 times:

To be fair and correct, this weather related issue could and does happen to any airline. It does however make me wonder though, out of all the worlds airlines, who might be in the top ten of those you wouldn’t want to be with in such a situation of being diverted and therefore, requiring reasonable communication and assistance for help with the forwarding sector to your destination and for me, FR would be right up there leaping effortlessly above the rest.

This is more likely why the thread is so popular, whereas if a more general carrier had the same problem, and by general i mean a carrier with less bad publicity and public dislike, there possibly wouldn’t be the same interest on this topic.

It always amuses me on here that no matter how negative the comments are with FR, even when justified for whatever reason or subject matter, how the usual friends of the carrier still pop up to question peoples comments. If FR get it wrong, then the moaners should be allowed to moan if they so wish, just as if the supporters of FR wish to praise them, assuming they can dig something positive up, then so be it.

FR will never fly me to the wrong airport, i will leave that to BMi Baby, Easyjet, or any other carrier that i choose to use. FR have had and lost my business and i feel so much better knowing i,m not included in their boarding call.



There isnt really a dark side to the moon, as a matter of fact its all dark!
User currently offlineacelanzarote From Spain, joined Nov 2005, 848 posts, RR: 0
Reply 21, posted (4 years 8 months 2 weeks 11 hours ago) and read 6425 times:

The one thing that no one seems to have answered is why the plane ferried empty
from FUE to ACE once the pass had de-planed.....?

Once at ACE it loaded up for the return to BOH that night and departed back.....



from the Island with sun and great photo's.. Why not visit Lanzarote
User currently offlineFlyingColours From United Kingdom, joined Dec 2003, 2315 posts, RR: 10
Reply 22, posted (4 years 8 months 2 weeks 8 hours ago) and read 4339 times:

Quoting bongodog1964 (Reply 20):

Very well put.

Quoting GT4EZY (Reply 16):
To be fair...........it is not the Captain's (or the crews) responsibility to stay with pax. That is why handling agents are in place and if they don't have them in place at the diversion airport then it is down to the airline to make arrangements.

Back in 2005 we were heading back to BRS from EFL, it was the very early hours and not too long after departure we were told that we may need to divert due to the weather in Bristol (our 737-400 was not able to land in very thick fog), we continued on until pretty much almost top of descent, the skipper then came over the PA and told everyone we were diverting to BHX (he didn't brief any of us before this so we were just as shocked as the pax). Anyway we landed at BHX and neither our airline (Excel) or our sister airline who's 737 we were using (Islandsflug) operated to Birmingham and because of that we were effectively treated like outcasts, we were put on a very remote stand with steps at the front and left there. We stayed on the aircraft waiting for the weather to clear until we ran out of hours around 05:00, we then got everyone off and secured the aircraft. On our way through the terminal we noticed all of the passengers were stood waiting around looking very disorientated and confused since no agent was in sight, we stayed with them until their transport arrived and then we got ours and went back to bristol (total duty time 26hours).

The (new-ish) captain got slated heavily by all of the other pilots for diverting to BHX instead of MAN or LGW, though it was his decision and while things went from bad to worse we still stand by it. Though the idea of letting pax use their mobiles was a bad call, since other aircraft were landing at BRS no problem. Ahh the good old days  

Perhaps FR are going to announce Argentina soon, though the flight only goes as far as the Falklands   Just a joke.

As for FR, in college I said "you couldn't even pay me to fly them", irony always comes back to get me and when I was flying my airline would frequently use FR to position us, so technically I was getting paid to fly them   Though in all honesty I've never had a problem with them and actually liked being on their 732s though I and a few other crew had concerns we never had any issues with them.

Phil
FlyingColours



Lifes a train racing towards you, now you can either run away or grab a chair & a beer and watch it come - Phil
User currently offlineevomutant From United Kingdom, joined May 2006, 506 posts, RR: 0
Reply 23, posted (4 years 8 months 2 weeks 8 hours ago) and read 4213 times:

These threads are fun, if only to watch AirNZ become more obnoxious and rude than normal.

User currently offlineFlyCaledonian From United Kingdom, joined Dec 2003, 2099 posts, RR: 3
Reply 24, posted (4 years 8 months 2 weeks 6 hours ago) and read 3549 times:

Quoting bongodog1964 (Reply 20):

I'll second FlyingColours in saying very well put.

For all it's faults the package holiday was a fantastic set-up, and it was a great achievement the way those flights were coordinated from across the UK to arrive at those airports across Europe together day after day, with the coach transfers, etc.

But people decided they didn't want a coach transfer, never used the rep, etc, etc. Yet if this had been an old style charter flight a rep from the holiday company would have been scrambled, arrangements made, etc.

Ryanair has done the absolute minimum required of it. It's not bells and whistles custome service, but then again it's not what you pay for with FR. Oh, when everything goes right - which most of of the time it does - nobosy really has any complaints. But when it does go wrong, as in this case, someone runs to the press and states they were abandoned, how shoddy was the service, they should have done more, blah, blah, blah. Yet anyone who spent quart of an hour on Google before booking the flight could have worked out what they would get from FR if something went wrong.

I will not fly with FR. My choice. In part it's because of my height and I just don't want to be squashed up with my knees through the seat in front. So I accept I may have to pay a bit more to fly with someone else. But if I did fly FR someday I'd be under no illusions of what they'd do for me if something went wrong - statutory minimum.



Let's Go British Caledonian!
25 LMML 14/32 : Now THIS I'd like to see REALLY happenning.
26 denklug : I don't know either. Here is an example how this should have been handled: In JAN this year I was on AB's HAM-FNC, which diverted to TFS due low vis
27 bongodog1964 : Once at ACE it loaded up for the return to BOH that night and departed back.....[/quote] Obviously AB went beyond their statutory obligations, well do
28 GT4EZY : The package holiday was and still is a great way to holiday. Millions of people still take advantage of this each year even though the IT market has
29 antonovman : Yes i quite agree with that. The usual''Could you please expalain to my why you insist the airline blah blah blah'' He think everyone should bow down
30 Viscount724 : That reminds me of the two British tourists a few years ago who wanted to visit SYD and found a very low fare on AC on the Internet, not realizing un
31 Airportugal310 : If you even bothered to read any of my post, you will have noticed that I wasnt arguing anything... I was merely mimicking what an airline passenger
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