Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Delta's New Check-in Areas  
User currently offlinerjpieces From , joined Dec 1969, posts, RR:
Posted (4 years 9 months 3 weeks 1 day 7 hours ago) and read 8101 times:

I love the new signage for Delta check-in that has popped up across the country after the merger. I have found the Delta check-in areas to be quite nice at all of the airports I have flown from. Has anyone else noticed this and is also a big fan?

45 replies: All unread, showing first 25:
 
User currently offlineCrosscheck007 From Poland, joined Jan 2010, 278 posts, RR: 2
Reply 1, posted (4 years 9 months 3 weeks 1 day 7 hours ago) and read 8080 times:

I really like some of their airports, but they really dropped the ball in MSN. At MSN their signage is REALLY REALLY tacky. It looks like thin little stickers that they just slapped up on the wall. All airlines were so excited for the new signage, but when it was actually installed everyone was left incredibly underwhelmed.   

Cheers,

007



Je l'attends pas un homme. J'apporte le parti, j'apporte le feu d'artifice.
User currently offlinejflchantha From United States of America, joined Jun 2009, 124 posts, RR: 5
Reply 2, posted (4 years 9 months 3 weeks 1 day 3 hours ago) and read 7741 times:

Ive never thought about this. They have those big long rectangular signs that point the ways ha? They also have really nice computers that are easy to use. Have you seen the Virgin America/ V Australia check in at LAX? now thats great stuff.

User currently offlinerjpieces From , joined Dec 1969, posts, RR:
Reply 3, posted (4 years 9 months 2 weeks 4 days 19 hours ago) and read 7258 times:

I also forgot to mention that the new signage is also near many if not all gates that Delta uses...

Quoting jflchantha (Reply 2):
They also have really nice computers that are easy to use.

Yes, their new kiosks are very nice too.


User currently offlineDavescj From United States of America, joined Jun 2007, 2307 posts, RR: 0
Reply 4, posted (4 years 9 months 2 weeks 4 days 13 hours ago) and read 6899 times:

I find the new "image" of the DL icon tacky. But I'm a traditionalist. I don't use the kiosks either. I prefer to deal with people.

Dave



Can I have a mojito on this flight?
User currently offlineFFlyerWorld From United States of America, joined Apr 2008, 335 posts, RR: 0
Reply 5, posted (4 years 9 months 2 weeks 4 days 13 hours ago) and read 6820 times:

I absolutely love the newly redesigned South Terminal check-in area for Delta in ATL. Not only is it huge and covers a great deal of open space, but Delta must have 80 plus kiosks available if you have not already checked in online. If you have already done so and you have a bag or 2 to check - it is as simple as walking up to an agent with Check Bags Here - and showing Drivers License / Passport and your boarding pass - they simple scan it and your bag tags are printed in about a second - tagged - and away you go! In approximately 10 times in the last 3 months of utilizing the check-in area for DL in ATL with the need to check a bag - not once did it take me longer than 3 minutes to be on my way to security.

Here is a photo of the south terminal ATL - DL checkin areas!

http://en.wikipedia.org/wiki/File:DeltaAirLinesCheckin.jpg


User currently offlineJosh32121 From United States of America, joined Apr 2008, 369 posts, RR: 1
Reply 6, posted (4 years 9 months 2 weeks 4 days 12 hours ago) and read 6753 times:

Quoting Davescj (Reply 4):
I find the new "image" of the DL icon tacky. But I'm a traditionalist. I don't use the kiosks either. I prefer to deal with people.

And people like you will pay a premium in the form of additional fees by making that choice. Isn't your time worth anything to you? The lines to see live agents are always fraught with complex issues (that kiosks might not be able to accomodate) that make the line take all that much longer to move. I've never had to wait for more than one or two people to get a kiosk even during peak times at ATL. As much as I like being in/around airports, standing in a line is at the bottom of the list of ways to spend time at an airport.

I agree about the comments regarding the new check-in areas at ATL Terminal South. It's a good use of that space (and even more convenient now with the new South security checkpoint).


User currently offlineburnsie28 From United States of America, joined Aug 2004, 7564 posts, RR: 8
Reply 7, posted (4 years 9 months 2 weeks 4 days 12 hours ago) and read 6722 times:

With their oversized popped out silver sided back drops, most stations look worse than before. GFK especially looks bad, and the Delta blue doesn't go with many airports, makes MSP look dark and cold.


"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineGSPSPOT From United States of America, joined Sep 2003, 3105 posts, RR: 2
Reply 8, posted (4 years 9 months 2 weeks 4 days 12 hours ago) and read 6698 times:

Quoting burnsie28 (Reply 7):
With their oversized popped out silver sided back drops, most stations look worse than before. GFK especially looks bad, and the Delta blue doesn't go with many airports, makes MSP look dark and cold.

I guess it does depend on the architecture and other colors going on at specific airports, but was thru both MSP and DTW a couple weeks ago, and liked the DL colors just fine. Thought the DL "look" worked especially well in DTW's World Gateway concourse.



Finally made it to an airline mecca!
User currently offlineFFlyerWorld From United States of America, joined Apr 2008, 335 posts, RR: 0
Reply 9, posted (4 years 9 months 2 weeks 4 days 12 hours ago) and read 6689 times:

Quoting burnsie28 (Reply 7):
and the Delta blue doesn't go with many airports

See the banners hanging in ATL Terminal South for Delta -- and look at all that red they incorporated from NWA! (see post above with link of photo)
Great way to blend both the silver, blue and red! Stunning!


User currently offlineFlyDreamliner From United States of America, joined Jan 2006, 2759 posts, RR: 15
Reply 10, posted (4 years 9 months 2 weeks 4 days 8 hours ago) and read 6502 times:

Quoting burnsie28 (Reply 7):
With their oversized popped out silver sided back drops, most stations look worse than before. GFK especially looks bad, and the Delta blue doesn't go with many airports, makes MSP look dark and cold.

I have to notice, you never have anything good at all to say about DL... who do you like better? AA? UA?

I think the silver/blue motif at check-in fits MSP well, where silver and blue were the motif of the check in hall to begin with. I think it looks great in a lot of airports?

Will it match beautifully with every airports color scheme? No. No airline's colors will. The new check-in is no doubt faster, in my experience with it.

Delta's changes post merger have been, overwhelmingly, for the better. Faster kiosks mean shorter lines.



"Let the world change you, and you can change the world"
User currently offlinedeltal1011man From United States of America, joined Sep 2005, 9700 posts, RR: 14
Reply 11, posted (4 years 9 months 2 weeks 4 days 8 hours ago) and read 6473 times:

Quoting FlyDreamliner (Reply 10):
I have to notice, you never have anything good at all to say about DL... who do you like better? AA? UA?

sour over the NW merger.  
Quoting Josh32121 (Reply 6):

9 times out of 10 i can see a real person and maybe wait in a line of 2 people. Hell it takes longer for a back check than the down stairs counters. (PS, if you like people, go down stairs, just read the signs because they have an employee only counter down there also.)



yep.
User currently offlineDLDTW1962 From United States of America, joined May 2009, 393 posts, RR: 0
Reply 12, posted (4 years 9 months 2 weeks 4 days 7 hours ago) and read 6387 times:

The new signage here in DTW is great. Nothing cheep about it. At check in it is very easy to find the First Class Check in and the baggage drop off section. I love the new colors too.

chuck


User currently offlineskyguyB727 From , joined Dec 1969, posts, RR:
Reply 13, posted (4 years 9 months 2 weeks 4 days 6 hours ago) and read 6271 times:

Quoting Crosscheck007 (Reply 1):
At MSN their signage is REALLY REALLY tacky. It looks like thin little stickers that they just slapped up on the wall.

I've seen that small type face at other airports, too. Usually an airline's name is so prominently displayed on the backdrop at the check-in counter.

What's up with the "widgets" pointing in all different directions on the signs? One would think there would be a consistent theme and look with all the widgets pointing in the same direction. Having them point every which way implies a lack of solid direction. I'm surprised that got by the ad agency who designed the new look. Usually those people analyze every aspect of a company's logo and image in minute detail.


User currently offlineElBandGeek From United States of America, joined Jun 2008, 759 posts, RR: 0
Reply 14, posted (4 years 9 months 2 weeks 4 days 6 hours ago) and read 6191 times:

Maybe they point in so many directions to show all the different directions you could be traveling. Ever think of that?   

I do really like the look of the checkin areas though. Iv'e always been fond of the darker, bolder colors like the reds and blues (also the green that F9 uses)


User currently offlineMSPNWA From United States of America, joined Apr 2009, 2021 posts, RR: 2
Reply 15, posted (4 years 9 months 2 weeks 4 days 5 hours ago) and read 6129 times:

I guess I've never found check-in areas to be confusion-free, and the change won't fix that. The first time I faced the new signage, I messed up and got in the wrong line initially. I guess I don't like any of the "modern" check-in processes.

Quoting burnsie28 (Reply 7):
makes MSP look dark and cold.

It does. The first time I saw the change, it made the place look awful, nothing like the warm, vibrant place it used to be. If DL had gone with brighter blue/red colors, everything, from the planes to the signs, would appear warmer in any environment. As it is now, any dark environment makes the colors look terrible.


User currently offlinePilotboi From United States of America, joined Sep 2007, 2366 posts, RR: 9
Reply 16, posted (4 years 9 months 2 weeks 4 days 5 hours ago) and read 6109 times:

Quoting skyguyB727 (Reply 13):
What's up with the "widgets" pointing in all different directions on the signs? One would think there would be a consistent theme and look with all the widgets pointing in the same direction. Having them point every which way implies a lack of solid direction.

Page 40 of the DAL Basic Brand Elements states:

Quote:
The Delta supergraphic treatment is a powerful
extension of our signature. It creates a visually
consistent language across applications while
further aligning them to our brand positioning and
personality, while giving them a unique look and feel.
It is a bold, expressive element that suggests
directness, movement, scale, confi dence
and modernity and freedom.
Its cropped execution relates directly to a focus on
the journey and a moment in time (crossing borders
from origin and to destination). Alternating between
the various crops of the supergraphic adds an
element of unexpectedness and surprise.
Quoting skyguyB727 (Reply 13):
I'm surprised that got by the ad agency who designed the new look. Usually those people analyze every aspect of a company's logo and image in minute detail.

There is no "ad agency" who designed all of Delta's branding. Everything was designed in-house by the Delta Brand Identity group. Goto http://deltabrandcenter.com to learn more. They put a lot more thought into everything then you may think.


User currently offlineusflyer msp From United States of America, joined May 2000, 2183 posts, RR: 0
Reply 17, posted (4 years 9 months 2 weeks 4 days 5 hours ago) and read 6085 times:

I hate them! I don't mind the new branding but I think the JV logo is very confusing for the pax. Every day I encounter pax that want to check-in for DL but are confused because their flights don't have anything to do with AF or KL. It does not help that KLM has the largest font on the sign. The signs should have DELTA in a very large font and AIR FRANCE-KLM underneath in a much smaller font. Don't even get me started on the horrible new Gate FIDS they have rolled out at MSP and DTW.

User currently offlineskyguyB727 From , joined Dec 1969, posts, RR:
Reply 18, posted (4 years 9 months 2 weeks 4 days 5 hours ago) and read 6060 times:

Quoting Pilotboi (Reply 16):
Everything was designed in-house by the Delta Brand Identity group. Goto http://deltabrandcenter.com to learn more.

Thanks a cool link! Thanks for sharing it!


User currently offlinerjpieces From , joined Dec 1969, posts, RR:
Reply 19, posted (4 years 9 months 2 weeks 3 days 9 hours ago) and read 5744 times:

Quoting FFlyerWorld (Reply 5):
, but Delta must have 80 plus kiosks available if you have not already checked in online.

Yes. Checking-in these days (on most airlines) is a lot easier than 10 years ago!

Quoting FFlyerWorld (Reply 9):
and look at all that red they incorporated from NWA

Yes, I love it! At the domestic baggage claim at T3 at JFK, they repainted the walls in Red...It looks fantastic!

Quoting FFlyerWorld (Reply 9):
Great way to blend both the silver, blue and red! Stunning!

Agreed!

Quoting usflyer msp (Reply 17):
! I don't mind the new branding but I think the JV logo is very confusing for the pax.

I actually agree here. I don't know why they felt compelled to include Air France and KLM as prominently as Delta on most of the walls behind the check-in areas. But it still looks great!


User currently offlineJBAirwaysFan From United States of America, joined May 2009, 1042 posts, RR: 0
Reply 20, posted (4 years 9 months 2 weeks 2 days 20 hours ago) and read 5475 times:

Quoting rjpieces (Reply 19):
Yes. Checking-in these days (on most airlines) is a lot easier than 10 years ago!

I'll say! I remember when those kiosks first came out. I always told my parents not to go to the counter so I could use the kiosk (it was DL of course) that was around 2002/2003? I was 12 or 13 then. Here we are today where I'll be turning 20 this summer and everytime I travel I still get that same "kiosk" fix, though most of my traveling is now done alone.

[Edited 2010-03-10 05:47:40]


In Loving Memory of Casey Edward Falconer; May 16, 1992-May 9, 2012
User currently offlineburnsie28 From United States of America, joined Aug 2004, 7564 posts, RR: 8
Reply 21, posted (4 years 9 months 2 weeks 2 days 15 hours ago) and read 5313 times:

Quoting FFlyerWorld (Reply 9):
and look at all that red they incorporated from NWA! (see

They didn't the NW red and DL red are two different pantones. That red didn't come from NW, and NW would have painted the areas a pearl-silver.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlinemayor From United States of America, joined Mar 2008, 10655 posts, RR: 14
Reply 22, posted (4 years 9 months 2 weeks 2 days 15 hours ago) and read 5289 times:

Quoting usflyer msp (Reply 17):
Don't even get me started on the horrible new Gate FIDS they have rolled out at MSP and DTW.

If they're the same ones DL uses at ATL, DFW, SLC, etc. I don't see what the problem is. I've always found them to be very informative, with possibly the only problem with them being their placement.



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlinealitalia744 From United States of America, joined Mar 2000, 4763 posts, RR: 44
Reply 23, posted (4 years 9 months 2 weeks 2 days 15 hours ago) and read 5254 times:

Quoting Pilotboi (Reply 16):
There is no "ad agency" who designed all of Delta's branding. Everything was designed in-house by the Delta Brand Identity group. Goto http://deltabrandcenter.com to learn more. They put a lot more thought into everything then you may think.

Pilotboi,

The identity, including multiple re-application was created by Lippincott as was the impetus for the brand center site. Lippincott designed the original application, however DL has taken it in-house now as it's 2+yrs since the original design phase.



Some see lines, others see between the lines.
User currently offlinenwaesc From United States of America, joined Aug 2007, 3408 posts, RR: 9
Reply 24, posted (4 years 9 months 2 weeks 2 days 15 hours ago) and read 5227 times:

Quoting Crosscheck007 (Reply 1):
t MSN their signage is REALLY REALLY tacky. It looks like thin little stickers that they just slapped up on the wall.

Yep.

Quoting Davescj (Reply 4):
I find the new "image" of the DL icon tacky.

Me too. Wishful thinking, but I'd like 'em to back to the original widget.

Quoting GSPSPOT (Reply 8):
I guess it does depend on the architecture and other colors going on at specific airports, but was thru both MSP and DTW a couple weeks ago, and liked the DL colors just fine. Thought the DL "look" worked especially well in DTW's World Gateway concourse.

  

It looks much better in DTW simply because it more closely matches the interior design of the terminal.

Quoting Pilotboi (Reply 16):
They put a lot more thought into everything then you may think.

And yet all they could come up with was a rip off of Citgo? Bummer.



"Nothing ever happens here, " I said. "I just wait."
25 FFlyerWorld : You are not for real are you? So if the pantones are a number off -- so what ? Close enough - bottom line is that Delta - not NWA - made the decision
26 Post contains images mayor : As would most of us.
27 rjpieces : On the logo, or all signage, or what?
28 deltal1011man : On everything. The planes, the logos everything. Oh and if you wanna get a post pulled on Delta's blog....bring the subject up.
29 alitalia744 : While I love (and miss) the old-widget, the new one executes brilliantly exactly what it was designed to communicate. I do have to give it to Lippinco
30 Post contains links and images KaiGywer : They're not the same. The ATL ones are great, including the second screen with all kinds of info about the flight (incl standby information). The one
31 mayor : Wonder if there's any plans to install the kind I was talking about?
32 DeltAirlines : Indeed...If they had kept the '09 style Medallion cards, it would fit into the branding more (I would think) than the new cards which look like large
33 alitalia744 : Hey what do I know, I'm just going by what I hear. I have still yet to receive my creds...
34 KaiGywer : I don't see why not. After all, they're just computer monitors that can show anything you want. Most gates at MSP are already set up with two monitor
35 mayor : I remember when they first installed the GIDS screens, there was so much hype about them and they do work great, although I have trouble with their p
36 n7371f : Delta's branding is night and day to Northwest. 6 years after its new identity, a majority of NW stations were still displaying the 1989 brand. But li
37 KaiGywer : Talking about the ATL style where they're hanging from the ceiling over the seating area? Or the MSP style with two screens side by side behind the c
38 mayor : Well, sometimes the ATL style is ok....sometimes not. It's ok if you happen to be seated where you can see the screens, but not so good if you aren't.
39 Post contains images KaiGywer : Well in the old NW style, basically no matter where you were seated you had to get up, as the screen was behind the counter
40 bobnwa : I don't understand, when is the last time you checked for a Delta fiight, upstairs or downstairs?
41 phatfarmlines : DeltaL1011 is referring to the DL employee standby travel check-in located on the 1st level in ATL South Terminal.
42 bobnwa : Yes, but the question was about DeltaL1011 commenting on the Delta check-in service when according to him he has not flown on DL/NW since the merger
43 Post contains images deltal1011man : They have had the check in downstairs as long as i have been alive. I know its hard for you to understand though. So Delta and NW merged before they
44 jflchantha : I have the same feeling! Although I generally check in online and run to the kiosks to pick up the actual tickets!
45 bobnwa : So again the question, when is the last time you checked in at Delta either upstairs or downstairs?
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Virgin Atlantic New Check In LHR posted Fri Dec 7 2007 06:29:37 by Gkyip
AS Opens New Check-in Area At SEA posted Wed Oct 17 2007 12:20:37 by RwSEA
AS To Remodel Check-in Areas At SEA posted Wed Jan 10 2007 19:32:13 by RwSEA
Can You Get Exit Rows On Delta.com Check-In? posted Mon May 1 2006 19:00:34 by Max999
CDG - New Check In Facilities At CDG posted Wed Jan 25 2006 15:32:55 by Dstc47
Delta's New Terminal In Boston - Nice! posted Thu Mar 17 2005 18:31:53 by Reggaebird
Delta Automated Check In? posted Sat Jul 31 2004 05:13:33 by Widget1580
Orlando (MCO) Check-in Areas posted Thu Sep 18 2003 05:46:48 by BGIplanefreak
Delta Enhances Check-In Kiosks posted Sun Apr 7 2002 14:53:11 by Jhooper
Delta Reduces Check-in Time posted Tue Mar 26 2002 15:07:02 by Delta fly boy