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WHat's Your Favorite Airline Website?  
User currently offlineTrickijedi From United States of America, joined May 2001, 3266 posts, RR: 5
Posted (13 years 3 months 1 week 6 days 16 hours ago) and read 1675 times:

I just read the March 29 issue of Interactive Week (about American Airlines investing a cool 2 billion dollars to spend on updating their computer technology and revamp their website) and they listed the Top 9 ranking of airline websites based on cost, customer service, delivery, content, and overall usability, according to Forrester Research. Here they are:

9) US Airways
8) America West
7) United Airlines
6) Southwest Airlines
5) American Airlines
4) Delta Airlines
3) Northwest Airlines
2) Continental Airlines
1) Alaska Airlines

Personally, I would have ranked United #1. As a frequent web-surfer and someone who works in the computer field, I find it very easy to use and very informative - it gives you every possible flight option on your itinerary, you can check seat availability BEFORE you enter a credit card number, their updates are on-time, there are links to more technical descriptions of their airplanes, etc. I'm very surprised they ranked that low. And have you logged into some of the international carrier's sites? Wow! Very user friendly, especially Cathay Pacific and Qantas.

I'm curious, do you agree with this ranking? What's your favorite airline website (US-based or otherwise)?



Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
13 replies: All unread, jump to last
 
User currently offlineSuperfly From Thailand, joined May 2000, 39854 posts, RR: 74
Reply 1, posted (13 years 3 months 1 week 6 days 16 hours ago) and read 1643 times:

CUBANA
http://www.cubana.cu/



Bring back the Concorde
User currently offlineNWA ARJ From United States of America, joined May 2001, 547 posts, RR: 1
Reply 2, posted (13 years 3 months 1 week 6 days 14 hours ago) and read 1632 times:

I think it would have to be Northwest's airlines website. It is fast and very easy to use--I think


Nightmare 68, Fargo Tower, Runway 36, Fly Runway Heading, Mantain 10,000, Cleared For Takeoff, Change To Departure
User currently offlineBH346 From United States of America, joined Jan 2000, 3265 posts, RR: 14
Reply 3, posted (13 years 3 months 1 week 6 days 14 hours ago) and read 1627 times:

My favorite is Northwest Airlines' for the same reasons NWA ARJ said.

BH346



Northwest Airlines - Some People Just Know How to Fly
User currently offlineIronminds From Australia, joined Apr 2001, 556 posts, RR: 3
Reply 4, posted (13 years 3 months 1 week 6 days 14 hours ago) and read 1626 times:

yeah, there was a thing recently where the head of AA's interactive department was saying how he preferred NWA.com, and thought it was the best site out there on the net, and how they were working to bring the AA site up to that level.

User currently offlineAmerica West From , joined Dec 1969, posts, RR:
Reply 5, posted (13 years 3 months 1 week 6 days 12 hours ago) and read 1615 times:

I have a bunch of favorites...

1. America West http://www.americawest.com
2. American Trans Air http://www.ata.com
3. Virgin Atlantic Airways http://www.fly.virgin.com
4. Qantas http://www.qantas.com
5. Northwest Airlines http://www.nwa.com


User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13742 posts, RR: 19
Reply 6, posted (13 years 3 months 1 week 6 days 8 hours ago) and read 1602 times:

It has to be the brand new Singapore Airlines website!

http://www.singaporeair.com



Anyone can fly, only the best Soar.
User currently offlineF.pier From Italy, joined Aug 2000, 1523 posts, RR: 9
Reply 7, posted (13 years 3 months 1 week 6 days 7 hours ago) and read 1595 times:

Have a look to http://www.ryanair.com and you'll see a nice site. Not because of the graphics, but because of the fares.
Unfortunately I can't travel very often, but I'd like it so much!!!!!!!
If you don't consider the fares, also http://www.lufthansa.com, http://www.klm.com and http://www.alitalia.com are not bad.
 Smile


User currently offlineMah4546 From Sweden, joined Jan 2001, 32736 posts, RR: 72
Reply 8, posted (13 years 3 months 1 week 5 days 17 hours ago) and read 1582 times:

How could nobody mention Aeropostal? Sienta la Differencia!

http://www.aeropostal.com



a.
User currently offlineCapt.Picard From , joined Dec 1969, posts, RR:
Reply 9, posted (13 years 3 months 1 week 5 days 17 hours ago) and read 1582 times:

Top marks to Aeropostal-innovative & bold presentation


-SIENTO LA DIFERENCIA!  Big thumbs up

Rgds,
CP


User currently offlineGF-A330 From United Kingdom, joined Apr 2001, 1643 posts, RR: 2
Reply 10, posted (13 years 3 months 1 week 5 days 16 hours ago) and read 1579 times:

Most of the airline websites these days are rubbish, with no use at all with the exception. Mostly because they are not constantly updated and info can be found out from a different source.

A website has to act as a good marketing tool for an airline and so the content and layout of the website has to be user friendly.

Airline sites, worth the mention, which I regularly visit, includes the following:

 Big thumbs up Gulf Air http://www.gulfairco.com
 Big thumbs up Emirates http://www.emirates.com
 Big thumbs up American http://www.aa.com
 Big thumbs up British Airways http://www.britishairways.com

Regds

GF-A330


User currently offlineTrickijedi From United States of America, joined May 2001, 3266 posts, RR: 5
Reply 11, posted (13 years 3 months 1 week 5 days 12 hours ago) and read 1561 times:

Excellent sites everyone!

GF-A330 was absolutely correct. This is a very important aspect in a good airline website. As cool as some of the graphics I have seen in websites, nothing beats the up-to-date info contained in it as well as the price each sites offer. I think it all boils down to this.



Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
User currently offlineCaptaink From Mexico, joined May 2001, 5109 posts, RR: 12
Reply 12, posted (13 years 3 months 1 week 5 days 12 hours ago) and read 1560 times:

I like the simplicity of

1. BWIA West Indies Airways www.bwee.com
2. Amercan Trans Air www.ata.com




There is something special about planes....
User currently offlineBA From United States of America, joined May 2000, 11153 posts, RR: 59
Reply 13, posted (13 years 3 months 1 week 5 days 12 hours ago) and read 1555 times:

British Airways! Yes, I know. It is difficult to navigate and find what you are looking for there. But I still love it!
 Big grin Big grin Big grin



"Generosity is giving more than you can, and pride is taking less than you need." - Khalil Gibran
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