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Southwest Fined $200,000.00  
User currently offlineFlyWhisperjets From United States of America, joined Mar 2010, 81 posts, RR: 0
Posted (4 years 6 months 1 day 16 hours ago) and read 11955 times:

Southwest has been fined $200,000 for bumping passengers off of oversold flights. The report stated that SWA bumped more passengers than any other carrier. After receiving passenger complaints, it was discovered that SWA did not follow the rules. They failed to give passengers written information about passenger rights and failed to compensate them properly.


1st. time Eastern Lockheed L-188, 1st. jet Delta Convair 880
28 replies: All unread, showing first 25:
 
User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 1, posted (4 years 6 months 1 day 16 hours ago) and read 11935 times:

Do you have a link to a source because if this is true, we could be also be seeing other airlines fined by now, too.


A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineWNBob From United States of America, joined Nov 2007, 169 posts, RR: 0
Reply 2, posted (4 years 6 months 1 day 16 hours ago) and read 11792 times:

Quoting AirframeAS (Reply 1):
Do you have a link to a source because if this is true, we could be also be seeing other airlines fined by now, too.

It was all over the evening news last night.

Sounds like *ONLY* if enuff PAX complaint do they investigate (what else do u expect of government bureaucracy). But I can see it. SWA is famous for being efficient (they do it fast) but also means they may have failed to dot the i and cross the Ts in this case. Honestly when PAX get bumped, they don't care about any compensation, all they care about is, "what are you going to do to get me out ASAP!" So I can see where the staff is been spending their time.


User currently offlinenewark777 From United States of America, joined Dec 2004, 9348 posts, RR: 29
Reply 3, posted (4 years 6 months 1 day 16 hours ago) and read 11744 times:

DALLAS (AP) — Southwest Airlines, which bumped more passengers than any American carrier last year, was fined $200,000 on Tuesday for violating rules on kicking passengers off oversold flights.

The Transportation Department said Tuesday that it reviewed passenger complaints and found many cases of Southwest failing to promptly pay bumped passengers and give them written notices of their rights.

Last year, Southwest bumped 13,113 passengers — 80 percent more than the next closest carrier. However, Southwest carried the most passengers in the United States, and travelers faced a greater chance of being bumped on some other airlines, with American’s regional affiliate, American Eagle, being the worst.

http://www.nytimes.com/2010/04/28/business/28fine.html?src=busln



Why grab a Heine when you can grab a Busch?
User currently offlinePHLBOS From United States of America, joined Mar 2004, 7534 posts, RR: 24
Reply 4, posted (4 years 6 months 1 day 16 hours ago) and read 11734 times:

Here's another link to the story:
http://www.msnbc.msn.com/id/36825001/

[Edited 2010-04-28 09:29:00]


"TransEastern! You'll feel like you've never left the ground because we treat you like dirt!" SNL Parady ad circa 1981
User currently offlineLoneStarMike From United States of America, joined Jul 2000, 3857 posts, RR: 34
Reply 5, posted (4 years 6 months 1 day 16 hours ago) and read 11675 times:

There were articles about this in the Dallas Business Journal and the Dallas Morning News.

Southwest Airlines fined $200,000

Southwest Airlines fined $200,000 for its handling of oversold flights

The articles noted that WN was supposed to give passengers a written statement describing their rights and the process for selecting who gets bumped from an oversold flight. The DOT said Southwest failed to give written notice to those bumped involuntarily and did not give them "appropriate amount and type of denied boarding compensation in a timely manner."

Quoting FlyWhisperjets (Thread starter):
The report stated that SWA bumped more passengers than any other carrier.

The Dallas Morning News noted

Quote:
In 2009, Southwest bumped 1.29 passengers per 10,000 passengers involuntarily, ranking it eighth out of 19 airlines tracked by the DOT.

Including passengers who voluntarily surrendered their seats, Southwest bumped 11.2 passengers per 10,000.

I, too would like to see a source for the the OP's claim that Southwest bumped more passengers than any other carrier.

LoneStarMike


User currently offlineFlyingSicilian From Italy, joined Mar 2009, 1368 posts, RR: 0
Reply 6, posted (4 years 6 months 1 day 16 hours ago) and read 11638 times:

It was all over the local newscasts in Texas last night. They said WNbumped the most in the USA and 80% more than the next airline.


http://www.nytimes.com/2010/04/28/business/28fine.html?src=busln

[Edited 2010-04-28 09:37:01]


“Without seeing Sicily it is impossible to understand Italy.Sicily is the key of everything.”-Goethe "Journey to Italy"
User currently offlineAirportugal310 From Tokelau, joined Apr 2004, 3663 posts, RR: 2
Reply 7, posted (4 years 6 months 1 day 16 hours ago) and read 11588 times:

Quoting FlyingSicilian (Reply 6):
They said WN had something like 80% of all bumps in the USA last year

Incorrect. Article states 80% more than the next closest carrier.

80% of all bumps in the system would be attrocious.


On an off note, after booking some B6 tickets yesterday, they made a disclosure regarding involuntary bumping. Any one in the know, know how often they bump a passenger?



I sell airplanes and airplane accessories
User currently offlinehatbutton From United States of America, joined Mar 2005, 1500 posts, RR: 14
Reply 8, posted (4 years 6 months 1 day 15 hours ago) and read 11522 times:

Quoting Airportugal310 (Reply 7):
On an off note, after booking some B6 tickets yesterday, they made a disclosure regarding involuntary bumping. Any one in the know, know how often they bump a passenger?
http://news.travel.aol.com/2010/04/13/hawaiian-airlines-best-service/

Quote:
A decrease in the number of scheduled flights and fuller planes resulted in overbooking, meaning more air travelers were denied boardings than in previous years. American Eagle had the highest rate at 3.76 per 100,000 passengers, while JetBlue had so few denied boardings the carrier's rate showed up at zero.


User currently offlineAirportugal310 From Tokelau, joined Apr 2004, 3663 posts, RR: 2
Reply 9, posted (4 years 6 months 1 day 15 hours ago) and read 11505 times:

Thanks for digging that up Hat!


I sell airplanes and airplane accessories
User currently offlineatrude777 From United States of America, joined Aug 2003, 5694 posts, RR: 52
Reply 10, posted (4 years 6 months 1 day 15 hours ago) and read 11505 times:

Quoting Airportugal310 (Reply 7):


On an off note, after booking some B6 tickets yesterday, they made a disclosure regarding involuntary bumping. Any one in the know, know how often they bump a passenger?
Quoting hatbutton (Reply 8):

For B6 it SHOULD be 0 as B6 does not overbook their flights at all.

If B6 gets any DBC then someone messed up somewhere hahaha

Alex



Good things come to those who wait, better things come to those who go AFTER it!
User currently offlinefxramper From United States of America, joined Dec 2005, 7311 posts, RR: 85
Reply 11, posted (4 years 6 months 1 day 15 hours ago) and read 11421 times:
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We had an employee using a revenue ticket get bumped off a flight out of OAK and claimed he was profiled because he was a FX employee and we don't carry nonrev status with WN anymore. The airline failed to provide their procedure for how they bump rev pax on overbooked flights and a case of heartburn ensued. This is currently in mediation pending a court trial.   


I miss the old Anet.
User currently offlineTranspac787 From United States of America, joined Jul 2007, 3214 posts, RR: 13
Reply 12, posted (4 years 6 months 1 day 15 hours ago) and read 11375 times:

Quoting fxramper (Reply 11):
We had an employee using a revenue ticket get bumped off a flight out of OAK and claimed he was profiled because he was a FX employee and we don't carry nonrev status with WN anymore.

How would they know he was an FX employee if he was on a regular ticket??  


User currently offlinejunction From United States of America, joined Mar 2005, 769 posts, RR: 0
Reply 13, posted (4 years 6 months 1 day 15 hours ago) and read 11363 times:

It's really easy to provide the information to passengers. Back when there were ticket jackets the policy was printed inside those. Now, with most airlines, there is a half sheet of paper you can grab at the ticket counter next to the address bag tags that is virtually the same policy that used to be printed in ticket jackets. It's hard to believe WN doesn’t have something like this available.

User currently offlineatrude777 From United States of America, joined Aug 2003, 5694 posts, RR: 52
Reply 14, posted (4 years 6 months 1 day 15 hours ago) and read 11324 times:

Quoting junction (Reply 13):
It's hard to believe WN doesn’t have something like this available.

Oh we do. It is inside the ticket jackets which we still have at the ticket counters.

Alex



Good things come to those who wait, better things come to those who go AFTER it!
User currently offlinefxramper From United States of America, joined Dec 2005, 7311 posts, RR: 85
Reply 15, posted (4 years 6 months 1 day 15 hours ago) and read 11326 times:
Support Airliners.net - become a First Class Member!

Quoting Transpac787 (Reply 12):
How would they know he was an FX employee if he was on a regular ticket??

Airlines know everything. He had his shiny e-id on.   



I miss the old Anet.
User currently offlinejunction From United States of America, joined Mar 2005, 769 posts, RR: 0
Reply 16, posted (4 years 6 months 1 day 15 hours ago) and read 11288 times:

Quoting atrude777 (Reply 14):

Oh we do. It is inside the ticket jackets which we still have at the ticket counters.

That's what I figured. So how can WN be fined for not advising the policy when the policy is readily printed out and available for everyone to read.


User currently offlineTranspac787 From United States of America, joined Jul 2007, 3214 posts, RR: 13
Reply 17, posted (4 years 6 months 1 day 15 hours ago) and read 11288 times:

Quoting fxramper (Reply 15):
Airlines know everything. He had his shiny e-id on.

Oh gotcha. Well why would he do that, if he was on a regular ticket?? Most airlines don't like that when you are on nonrev, much less a regular passenger.


User currently offlinekingcavalier From United States of America, joined Nov 2006, 1312 posts, RR: 18
Reply 18, posted (4 years 6 months 1 day 15 hours ago) and read 11241 times:

Quoting atrude777 (Reply 10):
For B6 it SHOULD be 0 as B6 does not overbook their flights at all.

True, but they still have downgrades of equipment or weight and balance issues that could cause passengers to be bumped.

Why does WN have so many bumped overbooked passengers? It sounds like their yield management department needs some work. Most airlines do overbook, but a well managed yield management should eliminate or reduce how many passengers are affected.



Travel is fatal to prejudice, bigotry, and narrow-mindedness
User currently offlinefxramper From United States of America, joined Dec 2005, 7311 posts, RR: 85
Reply 19, posted (4 years 6 months 1 day 14 hours ago) and read 11062 times:
Support Airliners.net - become a First Class Member!

Quoting junction (Reply 16):
That's what I figured. So how can WN be fined for not advising the policy when the policy is readily printed out and available for everyone to read.
Quoting Transpac787 (Reply 17):
Oh gotcha. Well why would he do that, if he was on a regular ticket?? Most airlines don't like that when you are on nonrev, much less a regular passenger.

Don't shoot the messenger. I'm not familiar with what WN prints on their ticket jackets about involuntary bumping, but the DOT is very specific about what has to happen in the event. I don't doubt the guy prolly copped an attitude, but nothing was done initially and he ended up getting to fd 10 hrs late. This just affirms how lawsuit happy Americans are.   



I miss the old Anet.
User currently offlineisitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 23
Reply 20, posted (4 years 6 months 1 day 14 hours ago) and read 10981 times:

Doing some math, Southwest took in 2.63 BILLION dollars the first 90 days of calender 2010.
Thats around 2.924 MIllion dollars a day OR just under $122,000 an hour.
They were finded $200,000.
Wow.......Im sure they reached down into their hip pocket and said here....have a nice day.
safe



If two people agree on EVERYTHING, then one isn't necessary.
User currently offlinethegreatRDU From United States of America, joined Mar 2006, 2310 posts, RR: 4
Reply 21, posted (4 years 6 months 1 day 12 hours ago) and read 10741 times:

Passengers getting bumped happened all the time on AE's Airline (USA version)...WN really is notorious for that...

Quoting isitsafenow (Reply 22):
Doing some math, Southwest took in 2.63 BILLION dollars the first 90 days of calender 2010.
Thats around 2.924 MIllion dollars a day OR just under $122,000 an hour.
They were finded $200,000.
Wow.......Im sure they reached down into their hip pocket and said here....have a nice day.
safe

Honestly...nothings really gonna change



Our Returning Champion
User currently offlineindolikaa From United States of America, joined Dec 2007, 161 posts, RR: 0
Reply 22, posted (4 years 6 months 1 day 12 hours ago) and read 10718 times:

The Big, Bad Department of Transportation has spoken! I stand in awe of my government.

If I was Goldman Sachs, I'd be all over this. This fine is of such a proportion that Southwest may be financially vulnerable, and they may have to cut one daily flight between PHX-ABQ. If that happens, the government will have no choice but to allow a US/CO/AA/DL/B6 merger to compensate for the loss.

I just called my broker and told him to dump my LUV stocks. Too risky right now.



Vote for Pedro
User currently offlinePWMRamper From United States of America, joined Jul 2009, 638 posts, RR: 3
Reply 23, posted (4 years 6 months 1 day 10 hours ago) and read 10184 times:

Quoting junction (Reply 16):

Airlines have to physically give the pamphlet to the passenger, and explain their rights. Airlines also have to offer cash compensation FIRST, before anything else.


User currently offlineag92 From India, joined Jul 2006, 1317 posts, RR: 0
Reply 24, posted (4 years 6 months 1 day 6 hours ago) and read 8012 times:

Its rather ironic I just watched Airline USa and it was about a bumped passenger claiming that there is a lack of compensation being offered!

25 Post contains images AirframeAS : If he was wearing his company ID (a big no-no, IMO), then the agents assumed he was a non-rev flying on company business. Therein lies the confusion.
26 dynamo12 : Here is the list of airlines and their bump rates through Sept 2009. Southwest is very close to United and Delta. These articles make it seem like the
27 atcsundevil : This doesn't surprise me one bit. It's how WN does business. They have their route structures down to a science and they'll place their lid at a given
28 Cross757 : Perhaps WN should change thier "Bags Fly Free!" slogan to something like: "Bags Fly Free...well, maybe!" or, "Bags Fly Free...IF they fly!" or perhaps
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