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Airlines That Have Lost Their Reputation  
User currently offlineDETA737 From United States of America, joined Oct 2000, 643 posts, RR: 0
Posted (15 years 6 days 21 hours ago) and read 3446 times:

Can anyone think of airlines which at one time or another were known to have excellent on board service and have gone down hill? Here's my list:

Air India
Iran Air
Olympic Airways

46 replies: All unread, showing first 25:
User currently offlineGF-A330 From United Kingdom, joined Apr 2001, 1644 posts, RR: 2
Reply 1, posted (15 years 6 days 21 hours ago) and read 3290 times:

Add PIA to your list.

As there slogan suggests they are "Great people to fly with"

Not now they ain't.

User currently offlineJAL From Canada, joined Apr 2000, 5095 posts, RR: 7
Reply 2, posted (15 years 6 days 13 hours ago) and read 3218 times:

You can add Ansett, after the grounding of their 767s, they have a lot of work to do to gain the trust the passengers.

Work Hard But Play Harder
User currently offlineAnawat From United States of America, joined May 2001, 88 posts, RR: 0
Reply 3, posted (15 years 6 days 10 hours ago) and read 3183 times:

TG -- Thai Airways

I use to be a big fan, but I won't fly them again
when I can avoid it.

User currently offlineDeltaflyertoo From United States of America, joined Nov 2000, 1745 posts, RR: 1
Reply 4, posted (15 years 6 days 6 hours ago) and read 3148 times:

Continental big time from about 1985 all the way through to 1995/96.

User currently offlineCfalk From , joined Dec 1969, posts, RR:
Reply 5, posted (15 years 6 days 4 hours ago) and read 3118 times:


A decade ago, they were at the top of the heap.

Now they are just a heap.


User currently offlineDjmatthews From United Kingdom, joined Dec 1999, 213 posts, RR: 0
Reply 6, posted (15 years 6 days 1 hour ago) and read 3080 times:

After the Lockerbie crash Pan Am lost it's reputation, and was one of the factors leading to its bankrupcy.

User currently offlineAir Taiwan From Australia, joined Dec 1999, 1519 posts, RR: 4
Reply 7, posted (15 years 6 days 1 hour ago) and read 3066 times:

JAL, Ansett isn't loosing it's reputation. A lot of people support AN out here!

Anyways, how does Qantas sound?? Sorry... it can't be Qantas can it??!! Since they never had a good reputation in SERVICE standards....

Also.. EVA Air... they used to be perfect... serving hot noodles in a 767 50 min TPE-KHH domestic flight... now just a piece of chewy bread in a cramp MD90 with its subsidiary...


User currently offlineA330300 From United States of America, joined Nov 2005, 176 posts, RR: 0
Reply 8, posted (15 years 6 days ago) and read 3055 times:


User currently offlineLewis From Greece, joined Jul 1999, 3797 posts, RR: 4
Reply 9, posted (15 years 5 days 22 hours ago) and read 3023 times:

Well, as DETA737 mentioned, Olympic was one of the top european airlines before it became state-owned. It was considered very chic for celebrities to fly OA, because it was owned by one of the richest men in the world. The service was eccelent and the staff paid attention to detail.

User currently offlineCedarjet From United Kingdom, joined May 1999, 8658 posts, RR: 53
Reply 10, posted (15 years 5 days 21 hours ago) and read 3003 times:

I agree about Delta, they used to be the best US domestic, and had the best labour relations of any US carrier, never laid off a single worker til the 90s! Now I think they're a load of crap. They were always conservative but who would have thought Aeroflot would be flying 777s before Delta?

Ditto Olympic, as someone said above, they were very chic and Onassis was a magnet for other celebs.

Pan Am were never that hot for passenger service, and were losing a million dollars a day pretty much consistently from the 70s til the shut down. The rot set in a long time (10 years) before Lockerbie.

fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz
User currently offlineClimbout From , joined Dec 1969, posts, RR:
Reply 11, posted (15 years 5 days 21 hours ago) and read 2993 times:

Well based on what I've been reading here, I'd have to say UA has lost its rep. I've only flown them twice and didn't have any problems but that's not enough flights to make a judgement. However, it seems like lots of people are complaining about the decline of UA's service.

I fly mostly Delta and they are average, to say the least. Ground service is 2nd to 3rd rate, however the in-flight service has always been pretty good. Food is tolerable. Because of the 1011's and the flight tracker screens aboard their aircraft, they are allright in my book.

User currently offlineSrbmod From , joined Dec 1969, posts, RR:
Reply 12, posted (15 years 5 days 20 hours ago) and read 2967 times:

Delta has definitely lost lost their reputation in the last few years. As have many of the domestic airlines. One airline who has lost their reputation, thankfully it was bad, is AirTran. When I worked there, they had the image of a late airline with broke airplanes. With the new aircraft, they've been able to improve their image and the reliability that one expects from an airline. British Airways has lost reputation because of their campaigns against other airlines (Virgin, bmi).

User currently offlineSuperfly From Thailand, joined May 2000, 40298 posts, RR: 73
Reply 13, posted (15 years 5 days 20 hours ago) and read 2965 times:

I don't see how anyone could down grade Olympic Airways!
It is one of the last remaining carriers that still upholds the quality of service that other US carriers once offered. Best of all, it hasen't been 'Americanized'.

I think just about all the major US carriers have lost there reputation, United, AAmerican, Delta & Contenintal.

The only good US carriers IMO are Hawaiian, Midwest Express, Northwest and Southwest.
British Airways is slipping fast too.

Bring back the Concorde
User currently offlineRyanb741 From United Kingdom, joined Mar 2002, 3222 posts, RR: 15
Reply 14, posted (15 years 5 days 19 hours ago) and read 2948 times:

Thai has lost its reputation I feel, with all the internal squabbling and the increasingly grumpy F/A's replacing the former smiling beauties.

One airline I felt had lost it's reputation was SQ, however, having flown them three times in the last 6 months I have to say that they have improved again and are almost back to their best.

Air France I believe has degenerated into a mediocre airline, which is sad as they used to have that French elan which nobody else did.

I used to think the brain is the most fascinating part of my body. But, hey, who is telling me that?
User currently offlineNWA ARJ From United States of America, joined May 2001, 547 posts, RR: 1
Reply 15, posted (15 years 5 days 19 hours ago) and read 2943 times:

Delta and TWA

Nightmare 68, Fargo Tower, Runway 36, Fly Runway Heading, Mantain 10,000, Cleared For Takeoff, Change To Departure
User currently offlineCactusA319 From United States of America, joined Jan 2000, 2918 posts, RR: 23
Reply 16, posted (15 years 5 days 18 hours ago) and read 2916 times:

America West.

It was a very classy airline back in the '80's (especiallyfor a low-fare carrier). They are now trying to re-attain that level of service.

User currently offlineBoeing747-400 From , joined Dec 1969, posts, RR:
Reply 17, posted (15 years 5 days 18 hours ago) and read 2920 times:


User currently offlineIah10 From United States of America, joined Jan 2001, 30 posts, RR: 0
Reply 18, posted (15 years 5 days 16 hours ago) and read 2898 times:

I agree that Delta has lost itself. Once it was known for state-of-the-art fleet planning and informal but gracious customer service (ground and cabin). Those were better days.

Also, American has truly squandered its franchise in Miami where it has near-monopoly market position relative to South America; but what a poor product!

User currently offlineIFlyADesk From United States of America, joined Mar 2001, 309 posts, RR: 0
Reply 19, posted (15 years 5 days 15 hours ago) and read 2883 times:

1. Alaska
2. Alaska
3. Alaska
4. Alaska
5. America West

User currently offlineVirginA340 From United States of America, joined Jul 2005, 15 posts, RR: 0
Reply 20, posted (15 years 5 days 12 hours ago) and read 2857 times:

PAN AM They were cutting corners on security under the Shugrue/Plasket era with the help of then FAA Dan Salazar who issued them waivers. After the bombing everything was going down hill. I could have sworn hearing Juan T Trippe turn in his grave when news broke on how inadequate PA security really was. From show dogs posing as guard dogs, waivers to skip hand seaches on unaccompanied bags, to the security cheif Dan Sonenson Doing a cover up of his own at the PA euro hub at FRA.

EASTERN was another; After Frank Lorenzo Sucked the blood out of it. PAX and employees alike got fed up and left a sinking ship before anything else was claimed.

RENO; The airline once inexpensive and friendly was now an arm and a leg and rude to fly on now that Reno was part of AA.

Western was dragged down the same tragic path courtesy of DL.

User currently offlineMartinez From Poland, joined Sep 2005, 0 posts, RR: 0
Reply 21, posted (15 years 5 days 12 hours ago) and read 2847 times:

I thinks India Airways have plummets ihn the last fews years.

User currently offlineTonyBurr From United States of America, joined Mar 2001, 1111 posts, RR: 0
Reply 22, posted (15 years 5 days 12 hours ago) and read 2842 times:

Hand down - UNITED! Customer Service is NOT part of their vocabulary!

User currently offlineN400QX From , joined Dec 1969, posts, RR:
Reply 23, posted (15 years 5 days 11 hours ago) and read 2831 times:

Whoa there- whats wrong with Alaska? Mmmmhmm... thats what I thought. I have always had a pleasure doing business with them. When they screw up, they are very helpful and gracious. Not to mention they have some of the best service.

Horizon is way up there (even better now with their Q400s and CRJ7s) with Alaska as one of the great US-based airlines.

User currently offlineIFlyADesk From United States of America, joined Mar 2001, 309 posts, RR: 0
Reply 24, posted (15 years 5 days 11 hours ago) and read 2828 times:

You obviously had not flown on AS in the 80s when their service was the best on the west coast. They are just as bad as everybody else now.

25 EIPremier : Actually, IFlyADesk, may I suggest this... Alaska is an airline which has defied the odds. By all means, they should not even exist in the present day
26 Jiml1126 : Singapore Airlines. If SQ006 final reports indicates that SIA must be responsible for the crash, SIA's reputation in Taiwan will begin to slip. Howeve
27 DeltaSFO : Delta Air Lines....... May she someday regain her past glory.
28 Mac100 : Swissair - Cfalk said it all.
29 Go air canada : PIA-plumenting to new depths of dispair.. Delta-once the choice, let aa/untied overtake. Ansett-once great airline now in a pitiful state Thai-seen it
30 BA FOREVER : Well I would say that the title would have to go to TWA, once a very popular choice in America and the UK, now being purchased by American - one of th
31 DeltaSFO : Delta-once the choice, let aa/untied overtake. I wouldn't go that far, either. Delta is still arguably at the top of the heap of U.S. carriers, servic
32 Go air canada : ANSETT past its best, a bit like a old sweater, you know its awful, holey and wont do the job yet you still persit
33 TexStud323 : Delta Airlines, as a whole, are like jet engines..... they suck and blow wind!!! They are rapidly alienating the Travel Agent community. Seems that ev
34 Overlord : Well, you'll never reach that height of gladness, because they will never be gone. Next pie-in-the-sky wish?
35 IFlyADesk : Oh I agree, Alaska is in a different league than SouthWORST or Shithole by United. It truly is amazing that AS hasn't been bought yet, especially sinc
36 WiLdmanVzla : If you care about some topics writen on this forum, you must say that Swissair has lost its reputation in a dangerous way!!!! *******
37 Post contains images TexStud323 : hmmmmmmmmm.... friendly waiger on that one Overlord?
38 Overlord : What are you smoking, man? If I were a betting man, and I'm not, I'd wager the mortgage. This is a company with a few billion $$ It isn't going anywhe
39 Post contains images Duce50Boom : i gotta say pan am. i've had my ticket for almost 10 years now and they're still not here! this is by far the worst delay i've ever heard of. anyone e
40 Aerorobnz : Air New Zealand, since they bought ansett everyone thinks they can't run an airline properly and I think many australians aren't too happy about what
41 EIPremier : I totally agree with you that their service has declined. However, I think that the trend has recently reversed and service levels are once again impr
42 VgnAtl747 : British Airways has lost some of their reputation, however... One day they are saying they are going to close routes because they have no profits, and
43 Hugo : UA, TG, DL, PR, TW, PA...
44 DeltAirlines : Delta has slipped, but I still think of them in the top five with TW, AA, CO and WN in the US. Now United, NW, US, and AW are just awful, I think. Aro
45 AgnusBymaster : United Airlines' reputation definitely took a huge hit last year during the summer from hell. However, I think the public will gradually forget, so it
46 Post contains links Airbus380 : United. http://www.untied.com Go read about the friendly skies.
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