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2010 North American Airlines Satisfaction Survey  
User currently offlineTUSdawg23 From United States of America, joined May 2010, 100 posts, RR: 0
Posted (3 years 10 months 2 weeks 6 days 22 hours ago) and read 2990 times:

JD Power and Associates released their 2010 North American Airlines Satisfaction Survey. AS received top marks in the traditional carrier category(US Airways the lowest) while B6 received the highest marks in the LCC category(Frontier the lowest).

Did any of you find any surprises in the survey? Why do you think Frontier was ranked so low?

http://edition.cnn.com/2010/TRAVEL/0....study/index.html?eref=igoogle_cnn

14 replies: All unread, jump to last
 
User currently offlineFLYYUL From Italy, joined Jun 2000, 4952 posts, RR: 51
Reply 1, posted (3 years 10 months 2 weeks 6 days 22 hours ago) and read 2991 times:

And American/Delta performing better than Air Canada??

User currently offlineOzarkD9S From United States of America, joined Oct 2001, 4880 posts, RR: 22
Reply 2, posted (3 years 10 months 2 weeks 6 days 21 hours ago) and read 2860 times:

Quoting TUSdawg23 (Thread starter):


Why do you think Frontier was ranked so low?

They were still ranked higher than any "traditional" carrier save AS. Perhaps the lower score reflects some of the brand confusion regarding the integration of Midwest? Just a guess....

Link to the scores:

http://www.usatoday.com/travel/fligh...8-airlinequality08_ST_N.htm?csp=34

[Edited 2010-06-08 08:22:18]


Next Up: STL-TPA-BWI-PWM-BWI-STL
User currently onlineAABB777 From United States of America, joined Oct 2007, 508 posts, RR: 0
Reply 3, posted (3 years 10 months 2 weeks 6 days 21 hours ago) and read 2850 times:
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Top three--

Traditional Carriers
1. Alaska Airlines
2. Continental Airlines
3. American Airlines

I have to say I agree with this group of three.


User currently offlineBigGSFO From United States of America, joined Jun 2005, 2889 posts, RR: 6
Reply 4, posted (3 years 10 months 2 weeks 6 days 21 hours ago) and read 2844 times:

I am surprised Virgin America isn't ranked at all.

User currently offlineOzarkD9S From United States of America, joined Oct 2001, 4880 posts, RR: 22
Reply 5, posted (3 years 10 months 2 weeks 6 days 20 hours ago) and read 2785 times:

Quoting BigGSFO (Reply 4):


I am surprised Virgin America isn't ranked at all.

No score for Spirit or Hawaiian either.



Next Up: STL-TPA-BWI-PWM-BWI-STL
User currently offlinessides From United States of America, joined Feb 2001, 4059 posts, RR: 21
Reply 6, posted (3 years 10 months 2 weeks 6 days 20 hours ago) and read 2747 times:

Quoting AABB777 (Reply 3):
have to say I agree with this group of three.

Me too.

Let's hope the new United retains Continental-levels of customer satisfaction.



"Lose" is not spelled with two o's!!!!
User currently offlinedl767captain From United States of America, joined Mar 2007, 2539 posts, RR: 0
Reply 7, posted (3 years 10 months 2 weeks 6 days 20 hours ago) and read 2704 times:

Quoting AABB777 (Reply 3):

Personally I've found Delta and United service better than my experiences on continental and American. Now obviously im the minority in this opinion but I'll stick with Delta and my AVOD and my familiar San Diego flight crew.

I am surprised Hawaiian wasn't on there when they seem to do very well with other surveys.


User currently offlinesw733 From United States of America, joined Feb 2004, 6265 posts, RR: 9
Reply 8, posted (3 years 10 months 2 weeks 6 days 20 hours ago) and read 2661 times:

Quoting ssides (Reply 6):

Let's hope the new United retains Continental-levels of customer satisfaction.

Good luck...

Quoting dl767captain (Reply 7):

Personally I've found Delta and United service better than my experiences on continental and American

I'm the exact opposite. Funny how people can have such different experiences on the very same airlines. Really tells something about consistency these days...


User currently offlineBlueFlyer From United States of America, joined Jan 2006, 3715 posts, RR: 2
Reply 9, posted (3 years 10 months 2 weeks 6 days 20 hours ago) and read 2618 times:
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Quoting sw733 (Reply 8):
Really tells something about consistency these days...

Try having some of the best cabin service I have had of any North American carrier in years on a US flight, and the laziest, most inefficient gate agent once back on the ground, all on the same trip.



I've got $h*t to do
User currently offlinecaptaink From Mexico, joined May 2001, 5108 posts, RR: 12
Reply 10, posted (3 years 10 months 2 weeks 6 days 20 hours ago) and read 2574 times:

Quoting dl767captain (Reply 7):
Now obviously im the minority in this opinion but I'll stick with Delta and my AVOD and my familiar San Diego flight crew.

Does DL have AVOD on all their planes now? My brother flew them the other day, and he can't stop talking about how great it is to have AVOD and Wifi on a 5 hour flight. Better than a meal any day..  I personally am a CO flyer, but I am open minded..

So why isn't Mexico in this, aren't they part of North America..?



There is something special about planes....
User currently offlinesw733 From United States of America, joined Feb 2004, 6265 posts, RR: 9
Reply 11, posted (3 years 10 months 2 weeks 6 days 19 hours ago) and read 2533 times:

Quoting captaink (Reply 10):

Does DL have AVOD on all their planes now?

I don't think they have any personal IFE on the 767-300 a/c...at least, not the last time I was on them.


User currently offlinessides From United States of America, joined Feb 2001, 4059 posts, RR: 21
Reply 12, posted (3 years 10 months 2 weeks 6 days 18 hours ago) and read 2410 times:

Quoting sw733 (Reply 8):
I'm the exact opposite. Funny how people can have such different experiences on the very same airlines. Really tells something about consistency these days...

I know. Flying out of DFW often, I have almost always had great experiences on AA. But when I talk to my business associates in Boston about our experiences (our group travels a lot, and we're mostly Gold and Platinum AAdvantage members), you'd think we're talking about two different airlines.

Same thing goes for DL -- when they had their hub here in DFW, they had a loyal following of customers who would rather die than fly AA. My experiences were the opposite, though -- I have never had an experience on DL that I would rank better than AA.

As for CO and UA, I can't imagine anyone preferring UA over CO. But, I'm sure there are some that do. That's just the way things work when you have a market and industry as large as that in the US.



"Lose" is not spelled with two o's!!!!
User currently offlinedl767captain From United States of America, joined Mar 2007, 2539 posts, RR: 0
Reply 13, posted (3 years 10 months 2 weeks 6 days 17 hours ago) and read 2257 times:

Quoting captaink (Reply 10):

Avod is available on most flights over roughly 3 hours I believe. Most of the 757 and 767 fleet has avod, 737-800 is getting them and the 737-700 already has them but I don't know what will happen with the A320s

Quoting sw733 (Reply 8):

Ya that's why I never really go by these surveys. Everyone will have a different opinion, somehow the opinion on US Airways seems to be consistent.


User currently onlineAABB777 From United States of America, joined Oct 2007, 508 posts, RR: 0
Reply 14, posted (3 years 10 months 2 weeks 6 days 17 hours ago) and read 2245 times:
Support Airliners.net - become a First Class Member!

Quoting OzarkD9S (Reply 5):
No score for Spirit or Hawaiian either.

Is Hawaiian considered a North American airline?


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