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Delta Pulls A 'Home Alone' With 2 Minors.  
User currently offlinefxramper From United States of America, joined Dec 2005, 7311 posts, RR: 85
Posted (4 years 4 months 2 weeks 4 days 11 hours ago) and read 13278 times:
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Minor A: I'm suppose to be in Boston, not Cleveland.

Minor B: I'm suppose to be in Cleveland, not Boston.

Really hope we don't see a lawsuit from this mix up.

  



article

[Edited 2010-06-09 12:13:50]


I miss the old Anet.
51 replies: All unread, showing first 25:
 
User currently offlineisitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 23
Reply 1, posted (4 years 4 months 2 weeks 4 days 11 hours ago) and read 13245 times:

Oh you will see two lawsuits....take it to the bank.
And Im sure some know-it-all young ground agent will be in the unemployed line before 4pmEDT today.

Article is on Yahoo news.
safe

[Edited 2010-06-09 11:57:53]


If two people agree on EVERYTHING, then one isn't necessary.
User currently offlineSlcDeltaRUmd11 From United States of America, joined Jan 2004, 3557 posts, RR: 0
Reply 2, posted (4 years 4 months 2 weeks 4 days 10 hours ago) and read 13096 times:

I wonder if delta opened their wallets and put them both on non-stop continental flights to their proper final destination. OR if delta made them stay on dl metal and made them connect via CVG, JFK or DTW since dl dosnt fly nonstop from boston to Cleveland

User currently offlinefxramper From United States of America, joined Dec 2005, 7311 posts, RR: 85
Reply 3, posted (4 years 4 months 2 weeks 4 days 10 hours ago) and read 13004 times:
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Quoting SlcDeltaRUmd11 (Reply 2):
since dl dosnt fly nonstop from boston to Cleveland

I fixed the article link, but it stated they were connecting via MSP and got stuck on the BOS and CLE flights.



I miss the old Anet.
User currently offlineUSairways16BWI From United States of America, joined May 2004, 1004 posts, RR: 4
Reply 4, posted (4 years 4 months 2 weeks 4 days 10 hours ago) and read 12772 times:

Really, exactly what series of actions have to take place for something like this to happen? It cant be that difficult for the airline to put the UM on the correct flight. Not that hard to read paperwork

User currently offlinetype-rated From , joined Dec 1969, posts, RR:
Reply 5, posted (4 years 4 months 2 weeks 4 days 10 hours ago) and read 12745 times:

What makes it even worse is the fact that one was a boy and one was a girl!

Doesn't the flight attendant responsible for the kids call the by name at some point? The kid(s) should have said "That's not my name".


User currently offlinemtnwest1979 From United States of America, joined Nov 2005, 2473 posts, RR: 1
Reply 6, posted (4 years 4 months 2 weeks 4 days 9 hours ago) and read 12631 times:
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Quoting fxramper (Thread starter):
Minor A: I'm suppose to be in Boston, not Cleveland.

Minor B: I'm suppose to be in Cleveland, not Boston.

Geez. It is amazing that this type of things still happen.
And exactly, perhaps first thing they should do is ask: "Are you Jimmy going to Oakland?" Fairly simple.



"If it ain't broke, don't fix it!"
User currently offlineJettaKnight From United States of America, joined Feb 2007, 195 posts, RR: 0
Reply 7, posted (4 years 4 months 2 weeks 4 days 9 hours ago) and read 12482 times:

Quoting mtnwest1979 (Reply 6):
"Are you Jimmy going to Oakland?"

or is that 'Auckland' (reference from 20+ years ago).


User currently offlinessides From United States of America, joined Feb 2001, 4059 posts, RR: 21
Reply 8, posted (4 years 4 months 2 weeks 4 days 9 hours ago) and read 12475 times:

To me, this is not as big a deal as it could have been. Yes, a mix up, but as Delta pointed out, the children were always under supervision and sent to their final destinations as soon as possible.

Had they been stranded somewhere with no one to take care of them, it's another story.



"Lose" is not spelled with two o's!!!!
User currently offlinecokepopper From United States of America, joined May 2008, 1189 posts, RR: 10
Reply 9, posted (4 years 4 months 2 weeks 4 days 9 hours ago) and read 12375 times:

Quoting ssides (Reply 8):
Had they been stranded somewhere with no one to take care of them, it's another story.

ahh.. somone who is rational  
All fun and games til someone gets hurt, No one got hurt, These two UM's will have a great story
for many years to come, and I hope Delta gets to where the communication broke down and fixes
it ASAP..


User currently offlineDocLightning From United States of America, joined Nov 2005, 19954 posts, RR: 59
Reply 10, posted (4 years 4 months 2 weeks 4 days 7 hours ago) and read 11989 times:

Quoting type-rated (Reply 5):

Doesn't the flight attendant responsible for the kids call the by name at some point? The kid(s) should have said "That's not my name".

Or, if the kid is old enough to answer: "You're going to Cleveland, right?"

Now, before someone says "It's an airline, not a childcare company!" WRONG. Delta is both an airline and a childcare company as long as they provide the UM service (especially for a charge). And so they are most definitely responsible for this.

Quoting cokepopper (Reply 9):
ahh.. somone who is rational
All fun and games til someone gets hurt, No one got hurt, These two UM's will have a great story
for many years to come, and I hope Delta gets to where the communication broke down and fixes
it ASAP..

Know what? When it's your kid who is 800 miles out of place, you have every right to get pissed off. And DL knows it's lawsuit fodder, which is why they're kissing the customers' feet. Full refund, vouchers for future travel, formal written apology...


User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 11, posted (4 years 4 months 2 weeks 4 days 6 hours ago) and read 11759 times:

This actually happened to my brother about 20 years ago. He was 10 at the time and it was on American. As the story goes, he was flying back home and there was a terrible storm in Dallas and he ended up missing his connection. They had to do the whole overnight thing book him a hotel room next to the F/As, etc. Well the next day, they ended up picking up another trip and SOME HOW he was crossed with another UM and was sent to NC instead of Florida! Well, our parents recieved a full refund on his ticket plus travel vouchers in excess of several $$$$ to compensate for future travel. Too bad I wasn't old enough at the time to remember  


What gets measured gets done.
User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 12, posted (4 years 4 months 2 weeks 4 days 6 hours ago) and read 11607 times:

Quoting ssides (Reply 8):
To me, this is not as big a deal as it could have been. Yes, a mix up, but as Delta pointed out, the children were always under supervision and sent to their final destinations as soon as possible.

Had they been stranded somewhere with no one to take care of them, it's another story.

  
It was a screw up, but DL admitted to it, corrected the situation as quickly as possible, and offered, from the sounds of it, generous compensation.

Quoting DocLightning (Reply 10):
And so they are most definitely responsible for this.

Which the airline did. In fact Delta realized the error before the parents and contacted them before the parents realized what was going on.
Did the airline screw up? Yes
Did the airline own up to it? Yes
Did they offer fair compensation for it? Certainly Yes
Did everyone get to where they were going safely and as quickly as possible once the screw up was realized? Yes

So the way I see it, while it's not a "non-issue" to the parents, kids, and Delta, the way it was handled, this should be a "non-issue" to everyone else, and the story didn't need to extend beyond Delta and the families of the two kids.


User currently offlineaa61hvy From United States of America, joined Nov 1999, 13977 posts, RR: 57
Reply 13, posted (4 years 4 months 2 weeks 4 days 5 hours ago) and read 11585 times:

Quoting JettaKnight (Reply 7):
or is that 'Auckland' (reference from 20+ years ago).

From Full House! I remember that episode



Go big or go home
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 14, posted (4 years 4 months 2 weeks 4 days 5 hours ago) and read 11559 times:

Quoting FlyDeltaJets87 (Reply 12):

I would say this is a fair assessment. They realized what happened and immediatel put things in motion to correct the error and most importantly, contacted the parents immediately. I'm sure they also kept them abreast of what was going on up until they reached their respective cities.

Will the parents take it further? It's possible but I still have a little faith in humanity  

Yes, I would have been pissed to no end and yes I would have expected compensation but would I sue?...Under the circunstances of how everything played out? No.



What gets measured gets done.
User currently offlinePSU.DTW.SCE From United States of America, joined Jan 2002, 7661 posts, RR: 27
Reply 15, posted (4 years 4 months 2 weeks 4 days 5 hours ago) and read 11544 times:

Quoting FlyDeltaJets87 (Reply 12):
Which the airline did. In fact Delta realized the error before the parents and contacted them before the parents realized what was going on.
Did the airline screw up? Yes
Did the airline own up to it? Yes
Did they offer fair compensation for it? Certainly Yes
Did everyone get to where they were going safely and as quickly as possible once the screw up was realized? Yes

So the way I see it, while it's not a "non-issue" to the parents, kids, and Delta, the way it was handled, this should be a "non-issue" to everyone else, and the story didn't need to extend beyond Delta and the families of the two kids.

Exactly! Thank you!

These things happened in the past and they happened today, and it very rare circumstances. We just never had instant news headlines on the internet 24/7 to be hype up this event or create fodder for an internet discussion board.


User currently offlineshamrock321 From Ireland, joined May 2008, 1603 posts, RR: 1
Reply 16, posted (4 years 4 months 2 weeks 4 days 5 hours ago) and read 11333 times:

The problem is, this is an issue! You cant afford to make mistakes were UMs are involved. Havt DL done this before? My personal opionion at least is that only DL could do this.

User currently offlineAFGMEL From Australia, joined Jul 2007, 744 posts, RR: 0
Reply 17, posted (4 years 4 months 2 weeks 4 days 4 hours ago) and read 11160 times:

There are no excuses. Particularly with children. They have the paperwork - around their necks? - so it's not difficult.

When you assume responsibility for another person's child, even at your house at a sleepover, if something goes wrong, you are responsible. Read the paperwork. You should be checking it check in, security and boarding. It's not difficult.



B 727-44/200 732/3/4/8/9 767-3 742/3/4, 772/3, A319/20/21 332/333 342/3 , DC3/4/10, F28/50/100, ATR72
User currently offlinedbo861 From United States of America, joined May 2004, 891 posts, RR: 1
Reply 18, posted (4 years 4 months 2 weeks 4 days 4 hours ago) and read 11062 times:

Not totally uncommon. A couple years ago I was working a CVG-MKE flight. When we pulled into the gate, a gate agent came into the cockpit and said the unaccompanied minor (UM) that was on our flight was supposed to go to CMH, and the UM that was supposed to be on our flight to MKE got sent to CMH. It was the last flight of the day, so what the airline did was send an empty CRJ to both MKE and CMH and took the respective UMs to their home. I don't know if any lawsuits ensued.

What happened was both the flight to MKE and CMH were leaving at the same time..so the Agent that was in charge of the UMs took both at the same time and neither kid spoke up when they got on the wrong plane. I'm not putting ANY blame on the kids, it's obviously the gate agent that effed up.

When we got to MKE, I think our flight attendant was more upset than the receiving grandma was.


User currently offlineshamrock321 From Ireland, joined May 2008, 1603 posts, RR: 1
Reply 19, posted (4 years 4 months 2 weeks 4 days 4 hours ago) and read 11039 times:

It was good that they went out of their way to get the kids home! I work with a guy who used to work with a South African airline who flew DUR-CPT, he once pulled 2 UM boarding cards and left the kids in the play room. It was only when the flight went he reliased they were still in there, apparently the crew had counted wrong aswell.

Anyway they operated an hourly flight to CPT so they were put onto the next one, easier one to get out of than sending the kids to the wrong place!


User currently offlinemtnwest1979 From United States of America, joined Nov 2005, 2473 posts, RR: 1
Reply 20, posted (4 years 4 months 2 weeks 4 days 3 hours ago) and read 10891 times:
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Quoting JettaKnight (Reply 7):
or is that 'Auckland' (reference from 20+ years ago).

LOL, that was a good one. Always seemed a bit fishy to me though. In my mind, I believe he wanted to see if he could get away with such a gaffaw.

Quoting aa61hvy (Reply 13):
From Full House! I remember that episode

No, from actual event.



"If it ain't broke, don't fix it!"
User currently offlineUSAir330 From United States of America, joined Mar 2002, 827 posts, RR: 1
Reply 21, posted (4 years 4 months 2 weeks 4 days 3 hours ago) and read 10571 times:

Quoting aa61hvy (Reply 13):
From Full House! I remember that episode

Seen that episode this morning   

I wonder if either of the kids at some point were paying any mind to the announcement's the flight attendant's or pilots made and realized they were on the wrong flight themselves before they even got there.


User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 22, posted (4 years 4 months 2 weeks 4 days 3 hours ago) and read 10555 times:

Quoting shamrock321 (Reply 16):
The problem is, this is an issue! You cant afford to make mistakes were UMs are involved.
Quoting AFGMEL (Reply 17):
There are no excuses. Particularly with children. They have the paperwork - around their necks? - so it's not difficult

What perfect worlds do you live in? Again - Delta didn't make excuses, point fingers, etc. They went to action to correct the mistake as soon as it happened and it sounds to me like the situation was corrected about as quickly and efficiently as it could have been. Yet from some of the responses on here, you'd think DL said to these kids "Oh well, figure out how to get to the right place" and left them out in the cold. Mistakes happen. It's how you correct for them that makes the difference.

Quoting dbo861 (Reply 18):
It was the last flight of the day, so what the airline did was send an empty CRJ to both MKE and CMH and took the respective UMs to their home. I don't know if any lawsuits ensued.

I think DL policy now is that UMs can't fly on the last flight of the day. I don't know if it would have helped in that particular situation, as often times even the second to last flight of the day to an outbound station is an RON.


User currently offlineWorkFlyer From New Zealand, joined Dec 2006, 203 posts, RR: 0
Reply 23, posted (4 years 4 months 2 weeks 4 days 3 hours ago) and read 10398 times:

Quoting mtnwest1979 (Reply 20):
Quoting JettaKnight (Reply 7):
or is that 'Auckland' (reference from 20+ years ago).
Quoting mtnwest1979 (Reply 20):
No, from actual event.

I remember this one as the guy who ended up in Auckland also ended up in our local paper (journo was at the airport). From memory he was not that keen to have his photo taken.

Hard to understand how an error like this could happen in this day and age with boarding passes being scanned at the gate and being rejected if the pax is accidentally trying to board the wrong flight (I was behind someone a few weeks ago at AKL who was in the process of doing this, the boarding screen flashed red so the gate agent know he was on the wrong flight). From memory (LAX and PHX) when I was in the US last November, gates there had similar screening equipment. I would have thought it was universal throughout the US? Is it not?


User currently offlineAFGMEL From Australia, joined Jul 2007, 744 posts, RR: 0
Reply 24, posted (4 years 4 months 2 weeks 4 days 2 hours ago) and read 10144 times:

Quoting FlyDeltaJets87 (Reply 22):

What perfect worlds do you live in? Again - Delta didn't make excuses, point fingers, etc

I do not live in a perfect world, however there are some things that you should just get right. PS, credibility is an issue when I see your username.



B 727-44/200 732/3/4/8/9 767-3 742/3/4, 772/3, A319/20/21 332/333 342/3 , DC3/4/10, F28/50/100, ATR72
25 UAL747DEN : Oh could you imagine having to be the agent to inform the parents that their kid was in the wrong part of the country! Now thats a bad day at work! I
26 Cubsrule : But Delta made it right, didn't they? It's not like these kids got killed or molested. Let's not make it out to be more than it is...
27 FlyDeltaJets87 : How is credibility an issue there because of my "username"? I work for the United States Air Force, not Delta Air Lines. The way I see it, DL did her
28 MSPNWA : If DL had made it right, the kids would have been where the belonged all along. I don't think any amount of free this and free that will fix the lost
29 Cubsrule : No, and perhaps it shouldn't. But people make mistakes, and every carrier misconnects UMs from time to time. Parents know this - or, at least, should
30 FlyDeltaJets87 : You're making it sound as if at any given time these kids were in life-threatening danger due to this situation. But these kids were never out of the
31 PSU.DTW.SCE : Exactly - and it not like this is going to go unnoticed. a) This in the end is no worse than if there had been delays and flight cancellations and the
32 motech722 : With how some kids act these days, "when it's your kid who is 800 miles out of place, you have every right to" be happy. Besides, no one is looking at
33 TN486 : I totally agree, DL stuffed up, they fixed it fast and appropriate compensation offered. People, mistakes are made (yes I know, it shouldnt happen) b
34 HAWK21M : Maybe Stickers should be pasted on the Kids badges.............
35 sprout5199 : The article says that the boys name was Kieren, I wonder if the girls name was Karen. If this was the case I could see how the mistake was made. I thi
36 Post contains links JettaKnight : Here is the story I was referring to: http://articles.latimes.com/1985-04-...3/local/me-28522_1_europe-vacation I don't recall him being shy of the p
37 isitsafenow : You can bet they have contacted by a few. Thats how it works in situations like this. Lawyers are like sharks and smell blood...in this case, money,
38 Max777geek : How could this ever happen ?
39 FlyASAGuy2005 : Of course DL has done it before, and many other carriers for that matter. It happens. Not very often. Very rare today actually but it happens. No one
40 COS777 : I guess they could print off an extra checked baggage tag and paste it onto the kid's shirt. Has all of the connecting flights and the final destinati
41 brilondon : No worse. He/she will be reassigned to be the person in charge of lost luggage and complaints in the lost luggage room. DL has made it right and it w
42 comairguycvg : I was up in the ramp tower that day...remember it perfectly. Our tower manager was not happy one bit. Neither was the folks in flight control.
43 vgnatl747 : I have actually seen this happen before. We had a UM arrive on a flight that wasn't supposed to come here. Ours was a simple (not to downplay the situ
44 DariusBieber : What I dont get it is, the Flight Attendants make Cabin Announcements... Like "Welcome aboard Delta flight XXXX to Boston".... Wouldn't the Minor know
45 Post contains images rwy04lga : Sure, the sign says Delta, but the airport was MSP You really think that some shamrock-bearing airline has NEVER made as error of this magnitude befo
46 ericaasen : Actually since that was in MSP and MSP is 99.5% PMNW, the agent will be protected by the union. So a slap on the wrist, maybe put on a level but he/s
47 AFGMEL : It really is not worth arguing. We will agree to differ - substantially.
48 Post contains links joost : It looks like it can happen to all airlines. WestJet (2007): WestJet "Forgets" UAM (by VoodooYYC Dec 14 2007 in Civil Aviation) United (2006): United
49 bjorn14 : Albert Einstein wasn't either "I know two things that are infinite, the universe and human stupidity and I'm not so sure about the former." Well at l
50 tennis69 : Both of these kids were old enough to read and should have been more alert to their surroundings.
51 dbo861 : I don't put any fault on the kids. If they were so alert, then what's the point of having the UM program? Their parents' paid extra so that this WOUL
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