jonstock From UK - England, joined Oct 2008, 17 posts, RR: 0
Reply 1, posted (5 years 3 weeks 5 days 10 hours ago) and read 1671 times:
They must have recently changed that. I actually recently purchased a higher class of service so my friend that was traveling with me could get upgraded.
In addition... I'm currently on the phone with Delta trying to get my companion (booked on a T class ticket) requested for an upgrade on one of our flights. It look like this is a very new policy because the customer service agents are unaware of the changed website.