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United's Intra Asia Flight Attendants  
User currently offlinecaleb1 From United States of America, joined Nov 2008, 372 posts, RR: 3
Posted (4 years 6 months 5 days 17 hours ago) and read 12694 times:
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I know that United furloughed all of their Singapore and Bangkok based F/As a while back. In my opinion, these crews were the best in United's system. Have any of these non AFA represented intra-Asia F/As been recalled yet, or are all of UAs intra Asia routes still being crewed by mainline AFA represented F/As?

25 replies: All unread, showing first 25:
 
User currently offlineLAXintl From United States of America, joined May 2000, 26150 posts, RR: 50
Reply 1, posted (4 years 6 months 5 days 17 hours ago) and read 12680 times:

Yes even United agrees the service provided by SIN/BKK crew members were the best in the network and so shown in customer surveys.

But sadly, no United cannot rehire or open any such non-AFA union bases while still having AFA members on furlough. Asia bases today are HKG and NRT but are staffed everyone including US employees.



From the desert to the sea, to all of Southern California
User currently offlineUnited Airline From Hong Kong, joined Jan 2001, 9210 posts, RR: 15
Reply 2, posted (4 years 6 months 5 days 17 hours ago) and read 12597 times:

Do American based crews fly to Asia? I mean American staff.

User currently offlineLAXintl From United States of America, joined May 2000, 26150 posts, RR: 50
Reply 3, posted (4 years 6 months 5 days 17 hours ago) and read 12519 times:

Generally US FA crew base parings do-not include intra-Asia trips.

However there are plenty of US FA's that are based in NRT and HKG and commute back and forth, so you'll see American staff on most intra-Asia trips as well.



From the desert to the sea, to all of Southern California
User currently offlineUnited Airline From Hong Kong, joined Jan 2001, 9210 posts, RR: 15
Reply 4, posted (4 years 6 months 5 days 15 hours ago) and read 12309 times:

Do US based American crews fly to Asia? Like ORD-HKG, SFO-HKG etc? haven't seen that many

User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9818 posts, RR: 52
Reply 5, posted (4 years 6 months 5 days 4 hours ago) and read 9658 times:

Quoting United Airline (Reply 4):
Do US based American crews fly to Asia? Like ORD-HKG, SFO-HKG etc? haven't seen that many

Except for the language speaking flight attendants, all the flight attendants operating flights originating in the US are based in the US. The NRT and HKG based crews operate exclusively on: NRT-ICN, NRT-TPE, NRT-BKK, NRT-SIN, HKG-SIN and HKG-SGN. Also, there will typically be some US based flight attendants operating flights within Asia. They use a mix of NRT, HKG, SFO & ORD based flight attendants on flights within Asia.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineVC10er From United States of America, joined Feb 2007, 2986 posts, RR: 13
Reply 6, posted (4 years 6 months 5 days 1 hour ago) and read 8023 times:
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The United FA's intra Asia are the best in Asia almost of all of Asia? Why? And it doesn't matter if they are American or local I have realized as well! Has anyone checked into UA in Singapore? They each have a beautiful portrait photo, framed, with their names at the counter- each with a smile that light up your 7am flight. In each photo they all hold a big model of a UA777 and they look like they just LOVE working for United.
I recently flew first from Vietnam and the young lady (who's name escapes me just this second, I want to say Katy?) was the #1 most wonderful GS agent I have ever met anywhere. She was Vietnamese but had been to NYC and told me all about it from the time she took my tickets and walked me thru security, to the lounge then to the ac and brought me to my seat. The second I got home I wrote HQ a letter, addressed to Tilton Directly (doubt if he got it) with her name. I said if UA had more consumer facing people like her, UA would be one of the finest airlines on Earth. Really.
Then from Ho Ci Minh to HK was amazing too. I even have pics of them because it was the first time I saw UA FT's wearing their caps! They looked awesome.



The world is missing love, let's use our flights to spread it!
User currently offlineLAXintl From United States of America, joined May 2000, 26150 posts, RR: 50
Reply 7, posted (4 years 6 months 5 days ago) and read 7652 times:

Quoting VC10er (Reply 6):
they look like they just LOVE working for United.

Hate to brake it to you, but the SIN ground staff are not United employees, they work for SATS a ground handling agent.



From the desert to the sea, to all of Southern California
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4327 posts, RR: 1
Reply 8, posted (4 years 6 months 5 days ago) and read 7501 times:
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Quoting RoseFlyer (Reply 5):
Except for the language speaking flight attendants, all the flight attendants operating flights originating in the US are based in the US.

I sometimes ask questions similar to this.

Occasionally, an Asian FA will turn up on a domestic UA flight not familiar with the more earthy domestic passengers. For instance yesterday on UA732 [ SEA-ORD-JAX ] we had a wonderful young Asian lady as purser. She served passengers in the front [ I'm guessing ] relative to the number of stars beside their names on the printout she kept with her. That upset a couple passengers who seemed to feel they were entitled to more service than they got. But the apparent two *top stars* -- who were 2C and 2D -- were served their heated mixed nuts, drinks and their lunch trays before everyone else -- then 1A, B, and C -- then 1D and 2A, who were both gate upgrades, last. She scripted drink requests and lunch options on the printout -- and was attentive to passenger requests for drink refills and services in the order stated.

I admit I don't usually pay attention to First Class service on domestic UA 319s, but this FA was exceptional.

I'm guessing because of the FA's seeming unfamiliarity with this particular plane's galley, that she *might have been* an international FA on temporary reassignment. And the crowd in the back stopped talking and listened when she made PA announcements -- pronouncing "Jacksonville" as "Jackson-will".

[Edited 2010-06-20 14:08:29]

User currently offlineVC10er From United States of America, joined Feb 2007, 2986 posts, RR: 13
Reply 9, posted (4 years 6 months 4 days 22 hours ago) and read 6940 times:
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Quoting LAXintl (Reply 7):

Well then bigger hats off to them! United should appreciate that they do a better job building the United brand than UA check in agents in the USA!

What about GIG? I find Henrique Miranda very helpful. At times I wish he ran UA!



The world is missing love, let's use our flights to spread it!
User currently offlineRafflesKing From Singapore, joined Mar 2007, 314 posts, RR: 0
Reply 10, posted (4 years 6 months 4 days 22 hours ago) and read 6692 times:

Quoting RoseFlyer (Reply 5):
Except for the language speaking flight attendants, all the flight attendants operating flights originating in the US are based in the US.

Sure about this? I just flew SFO-HKG and it was entirely a HKG based flight crew. My return HKG-ORD flight was entirely a US based crew.


User currently offlineFlyWhisperjets From United States of America, joined Mar 2010, 81 posts, RR: 0
Reply 11, posted (4 years 6 months 4 days 20 hours ago) and read 5851 times:

Quoting kgaiflyer (Reply 8):
I'm guessing because of the FA's seeming unfamiliarity with this particular plane's galley, that she *might have been* an international FA on temporary reassignment. And the crowd in the back stopped talking and listened when she made PA announcements -- pronouncing "Jacksonville" as "Jackson-will".

[Edited 2010-06-20 14:08:29]

In Chicago, I had a room mate who flew for UA for15 years....she was a purser, spoke with a german accent and was an American citizen....There are millions of Americans who speak with accents....I use to love some of her tales about the friendly skies....I do remember all the training classes she always had to go to...United's FA's are a very well trained family....Most passengers don't realize how difficult it is to be a successful FA, not to mention making it to the rank of purser....A purser is not like the #1 or "Head" FA that we see on domestic flights. Who became #1 because they had the most seniority.....Are you sure that this purser that you experienced on your flight was unfamiliar with the aircraft?....because I find that hard to believe and if this is true, shame on United!!!!Some carriers title the position as "In flight service director"....Usually these people are instructors and mentors to other FA's....Anyway, it was a good story and I'm glad you got to Jacksonwill OK! Cheers! Billy   



1st. time Eastern Lockheed L-188, 1st. jet Delta Convair 880
User currently offlinetrojanclipper From United States of America, joined Nov 2008, 63 posts, RR: 0
Reply 12, posted (4 years 6 months 4 days 19 hours ago) and read 5539 times:

What about FRA based FA's??? Not all of them are language qualified??? They should be, but that's another topic really. LOL.

User currently offlineWeAreUnited From United States of America, joined Aug 2004, 423 posts, RR: 1
Reply 13, posted (4 years 6 months 4 days 18 hours ago) and read 5124 times:

Quoting RoseFlyer (Reply 5):
Quoting United Airline (Reply 4):
Do US based American crews fly to Asia? Like ORD-HKG, SFO-HKG etc? haven't seen that many

Except for the language speaking flight attendants, all the flight attendants operating flights originating in the US are based in the US. The NRT and HKG based crews operate exclusively on: NRT-ICN, NRT-TPE, NRT-BKK, NRT-SIN, HKG-SIN and HKG-SGN. Also, there will typically be some US based flight attendants operating flights within Asia. They use a mix of NRT, HKG, SFO & ORD based flight attendants on flights within Asia.

This is not true. I have seen NRT ID's that included HNL, SEA, ORD and LAX. HKG on SFO and ORD. Also, as previously mentioned, US based FA's do not "typically" operate intra-Asia flying.


User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4327 posts, RR: 1
Reply 14, posted (4 years 6 months 4 days 13 hours ago) and read 4913 times:
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Quoting FlyWhisperjets (Reply 11):
Are you sure that this purser that you experienced on your flight was unfamiliar with the aircraft?....because I find that hard to believe



Billy, relax. I'm simply a frequent flyer -- not a service detective.

And I normally have better things to do than second-guess my FA. But this FA didn't know which wines were on-board (unwrapped them all and looked at the labels) nor where the whiskey and spirits were located within the cart. When one of the passengers asked for "Canadian Club with still water" he was served sparkling water instead -- it just struck me as worthy of observation.

It's like having a chef in a strange kitchen. No offense was intended by making the comment.


User currently offlinedaron4000 From United States of America, joined Mar 2005, 712 posts, RR: 1
Reply 15, posted (4 years 6 months 4 days 11 hours ago) and read 4779 times:

United FAs can transfer to any base within the AFA network. The old SIN and BKK bases were operated by locally hired, non AFA FAs and offered better service for many reasons that include the local service cultures of Singapore and Thailand and not being infected with the anti-customer attitude that results from years of AFA indoctrination. Any other international base (HKG, NRT, LHR, FRA) will have a mix of foreign and US crews, who may even commute from the USA. In general, IMO, the foreign bases still provide a higher standard of service. Perhaps this is because they are based in countries that have higher service standards than the USA, are only flying longhaul flights (adding more glamour and pride to the job), or are more junior than their US based counterparts (foreign bases are more junior, meaning that these FAs who would be on reserve in the US get to choose their schedules on international flights).

User currently offlineUnited Airline From Hong Kong, joined Jan 2001, 9210 posts, RR: 15
Reply 16, posted (4 years 6 months 4 days 11 hours ago) and read 4743 times:

Quoting RoseFlyer (Reply 5):
Except for the language speaking flight attendants, all the flight attendants operating flights originating in the US are based in the US. The NRT and HKG based crews operate exclusively on: NRT-ICN, NRT-TPE, NRT-BKK, NRT-SIN, HKG-SIN and HKG-SGN. Also, there will typically be some US based flight attendants operating flights within Asia. They use a mix of NRT, HKG, SFO & ORD based flight attendants on flights within Asia.

I don't see that many American staff on HKG-ORD/SFO. Why?


User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4327 posts, RR: 1
Reply 17, posted (4 years 6 months 4 days 10 hours ago) and read 4734 times:
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Quoting FlyWhisperjets (Reply 11):
United's FA's are a very well trained family....Most passengers don't realize how difficult it is to be a successful FA,

Years ago I was FC on an HP 757 flying BWI-PHX. The FA at the front seemed near retirement age, but she was wonderful. I remember before landing, she returned overcoats to passengers by rapidly folding them twice (into thirds) and returning them with both hands. I've never seen that anywhere -- or on any other airline.

It was a small thing, but I never forgot it.


User currently offlinea300aa From United States of America, joined Sep 2004, 394 posts, RR: 0
Reply 18, posted (4 years 6 months 4 days 5 hours ago) and read 4580 times:

Same thing happens with AA foreign national bases in Latin America.

Completly different service, better attitude and very good service.


User currently offlineLAXintl From United States of America, joined May 2000, 26150 posts, RR: 50
Reply 19, posted (4 years 6 months 4 days 5 hours ago) and read 4563 times:

Quoting United Airline (Reply 16):
I don't see that many American staff on HKG-ORD/SFO. Why?

Can I ask you what "American" staff is?

You realize a good portion of United's Intl FA population in places like SFO are Asians, so to simply look for white Anglo Saxon's as being "American" would not be correct.



From the desert to the sea, to all of Southern California
User currently offlineUnited Airline From Hong Kong, joined Jan 2001, 9210 posts, RR: 15
Reply 20, posted (4 years 6 months 4 days 2 hours ago) and read 4449 times:

Do white or African American FAs fly on routes like HKG-ORD, HKG-SFO etc?

User currently offlineVC10er From United States of America, joined Feb 2007, 2986 posts, RR: 13
Reply 21, posted (4 years 5 months 3 weeks 6 hours ago) and read 4050 times:
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I would consider myself a rather experienced UA traveler for close to 15 years. Almost always 1k or GS, doing 200,000+ a year to most UA destinations. I have had my share of lazy, unfriendly flight attendents over the years but they are out numbered by about 50 to 1 by wonerful, professional, friendly and passionate FA's who have never taken out any corporate frustration on me. Asia, especially intra Asia, does always seem extra classy and service oriented than the general USA or even British or European FA, but it certainly is cultural.
The usual crew on UA's morning flight to LHR from IAD on a 767 are familiar faces and are as close to perfect as possible (except last week where my American FA wore a long face the entire trip. Refused to hang my suit jacket even when she saw it hanging from the peg on the new TV wall 10 times) I finally, as we pushed back- got up and folded it and put it in the overhead bin myself --- as she watched me) I never spoke to her even when boarding but she must have decided to hate me when she saw me. Maybe I reminded her of her ex-husband or something. Other than that-- hooray for UA FT's everywhere!



The world is missing love, let's use our flights to spread it!
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4327 posts, RR: 1
Reply 22, posted (4 years 5 months 3 weeks 5 hours ago) and read 4013 times:
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Quoting VC10er (Reply 21):
Maybe I reminded her of her ex-husband or something.

That's funny.

I've done that flight too -- but in the back  

When I try to strike up a conversation with a FA, they tell me they're married, show me their rings, and tell me how happy they are.

Since I'm 67 going on 68, it's hard to believe I still have that effect on any woman -- let alone a flight attendant.


User currently offlineFURUREFA From United States of America, joined Feb 2004, 808 posts, RR: 2
Reply 23, posted (4 years 5 months 3 weeks 5 hours ago) and read 3949 times:

Quoting a300aa (Reply 18):
Same thing happens with AA foreign national bases in Latin America.

Completly different service, better attitude and very good service.

I've dealt with my fair share of LIM and BOG-based AA crews, and they have quite the reputation for being rather miserable. I never received worse AA service than with a LIM crew...

Matt


User currently offlinetrent1000 From Japan, joined Jan 2007, 573 posts, RR: 2
Reply 24, posted (4 years 5 months 2 weeks 6 days 16 hours ago) and read 3601 times:

Quoting VC10er (Reply 6):
Has anyone checked into UA in Singapore?

Yes... in economy like most passengers.

Quoting VC10er (Reply 6):
and they look like they just LOVE working for United.

Photoshop

Quoting VC10er (Reply 6):
I said if UA had more consumer facing people like her, UA would be one of the finest airlines on Earth.

It WOULD be?? Another opinion is that is already is one of the finest...

Quoting VC10er (Reply 6):
Really.

yeah... really

Quoting VC10er (Reply 6):
it was the first time I saw UA FT's wearing their caps!

Sounds like it was the first time you've flown on UA.


User currently offlineVC10er From United States of America, joined Feb 2007, 2986 posts, RR: 13
Reply 25, posted (4 years 5 months 2 weeks 6 days 16 hours ago) and read 3581 times:
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Trent1000. The Photoshop was a bit funny. "sounds like the first time you've flown UA" read my post above. I have been GS since they started the program and a million mile flyer. It was the first time I'd seen the United cap on a female FT. Perhaps that was you?!


The world is missing love, let's use our flights to spread it!
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