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Woman Arrested After Refusing To Check Luggage  
User currently offlinelv From United States of America, joined Jun 2001, 2007 posts, RR: 0
Posted (4 years 4 months 1 day 15 hours ago) and read 7099 times:

I guess she really wanted to save that $15 .

http://www.fox40.com/news/headlines/...rnotcheckingbaggage,0,521424.story

23 replies: All unread, jump to last
 
User currently offlineCrosscheck007 From Poland, joined Jan 2010, 278 posts, RR: 2
Reply 1, posted (4 years 4 months 1 day 15 hours ago) and read 7052 times:

She should no longer be welcome on F9/F9-affiliated flights if this is the way she is going to behave.   

Cheers,

007



Je l'attends pas un homme. J'apporte le parti, j'apporte le feu d'artifice.
User currently offlinelv From United States of America, joined Jun 2001, 2007 posts, RR: 0
Reply 2, posted (4 years 4 months 1 day 4 hours ago) and read 6358 times:

I wonder if we will see more situations like this as people become frustrated about paying to check bags?

User currently offlineTK787 From United States of America, joined Jan 2006, 4452 posts, RR: 12
Reply 3, posted (4 years 4 months 1 day 3 hours ago) and read 6291 times:

It is also becoming a huge problem to find overhead space. I think every bag should be measured at the gate before getting on the plane and big bags should be gate checked. This way FA's don't have to deal with it once everyone is on board. This should speed things up and finally give people something to do during "preboarding".

User currently offlineCrosscheck007 From Poland, joined Jan 2010, 278 posts, RR: 2
Reply 4, posted (4 years 4 months 1 day 2 hours ago) and read 6065 times:

Quoting TK787 (Reply 3):
I think every bag should be measured at the gate before getting on the plane and big bags should be gate checked.

I am guessing you have never worked a gate before? Measuring, let alone trying to pry them from the pax death-grip slows down boarding tremendously!

Cheers,

007



Je l'attends pas un homme. J'apporte le parti, j'apporte le feu d'artifice.
User currently offlineTK787 From United States of America, joined Jan 2006, 4452 posts, RR: 12
Reply 5, posted (4 years 4 months 1 day 1 hour ago) and read 6004 times:

Quoting Crosscheck007 (Reply 4):

On a recent trip a US Airways agent measured larger carry on's (with a tape measure) and made them gate check, at the gate. God bless her. A gentleman behind me wanted to bring two pieces and telling her that he was flying F. She asked him to show her his boarding card. It turns out he was flying Y (Ooops, busted!). He was like : "Oh it must be a mistake by my office.. blah...blah.." She made him check his carry on also.
I don't think it takes that long. If enforced regularly it will discourage people using giant carry on's, just like RJ's.


User currently offlineAirportugal310 From Tokelau, joined Apr 2004, 3660 posts, RR: 2
Reply 6, posted (4 years 4 months 1 day 1 hour ago) and read 5975 times:

Maybe she was carrying something illegal in there? Don't really know why gate-checking a bag would be such an issue...I assume it would have been given back to her at the gate upon arrival.

Article says "check", but that could mean two different things in airline travel.



I sell airplanes and airplane accessories
User currently offlineCrosscheck007 From Poland, joined Jan 2010, 278 posts, RR: 2
Reply 7, posted (4 years 4 months 1 day 1 hour ago) and read 5964 times:

Quoting TK787 (Reply 5):

I work at an airline that gives 25-30 min turns to get 50-60 people on and off the aircraft. Take away 10 minutes (doors close 10 prior), that leaves you with 15-20 minutes. Now take away cabin grooming, galley servicing, lav servicing, and the time it takes for all the pax to leave the jetbridge and collect their gate checks (and a potential crew swap), you have 5-10 minutes to pre-board and board all 50-60 pax. Being the only agent at the gate, there is no way we could measure each and every pax carry-on and still get an on-time.

Cheers,

007



Je l'attends pas un homme. J'apporte le parti, j'apporte le feu d'artifice.
User currently offlinemauiman31 From United States of America, joined Sep 2007, 450 posts, RR: 0
Reply 8, posted (4 years 4 months 1 day ago) and read 5768 times:
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Recently witnessed a woman who refused to gate check with AA - LAX. This fool was loaded down with way over the limit. She was very well dressed, attractive, expensive luggage. Agent stopped her cold, of course. She gave every reason in the book why she had to take everything on board and continued to refuse. Agent had her step aside (they were trying to board a full 757 poor things) The woman was fairly calm, but then insisted on supervisor, manager, etc. (I thought she was going to ask for Arpey at one point) She tried once to just head down the jetway when the agent stepped away, but they caught her. AA agents were great. A couple of sups came and tried to reason with her. Finally, one of the sups said - "o.k. you have 2 mins to decide if you are checking your bags and boarding the plane - or we have to leave without you." She left touting as she strolled away that heads would roll for this one. . .   what an idiot.

User currently offlineTomFoolery From Austria, joined Jan 2004, 529 posts, RR: 2
Reply 9, posted (4 years 4 months 1 day ago) and read 5641 times:

Not that her actions were justified by any means, but the FAA mandates that airlines establish such requirements for article size limits, and therefore support the airlines in enforcement of these rules. It is the responsibility of the carrier to flow down these requirements to the passenger. As a secondary measure, the TSA also have (and sometimes do) the authority to deny oversized articles past inspection.

Furthermore, at boarding, the agent is also responsible for ensuring that articles being carried onto the aircraft conform to the established guidelines. If this should fail, the flight and cabin crew, under the authority of the Captain (who is ultimately responsible for everything once the aircraft is self powered and brakes released) have the authority and responsibility to enforce these requirements.

Taking into consideration that more and more flights are being boarded with only a single agent, I can see how a sly passenger can sneak by with an oversized article.

However, with all of the other checks in place, there is no way that this person should have slipped by so many people unnoticed, and make it all the way to her seat without being stopped. This entire ordeal could have been prevented with simple due diligence.



Paper makes an airplane fly
User currently offlinekingfriday013 From United States of America, joined May 2007, 1300 posts, RR: 9
Reply 10, posted (4 years 4 months 22 hours ago) and read 5319 times:

Quoting TK787 (Reply 5):
If enforced regularly it will discourage people using giant carry on's, just like RJ's.

I usually fly regional jets and props when I travel. One thing I really like is that I can stuff my carry-on bag to capacity and not have to pay to check it anyway because pretty much everything gets gate-checked. I still bring a messenger bag on board with me, and I let them put my duffel in the back.

-J.



Tho' I've belted you an' flayed you, By the livin' Gawd that made you, You're a better man than I am, Gunga Din!
User currently offlineSonomaFlyer From United States of America, joined Apr 2010, 1843 posts, RR: 0
Reply 11, posted (4 years 4 months 22 hours ago) and read 5293 times:
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Try flying Ryanair...they have you weigh your cabin bag at check in and if it looks over size limit, will measure it. If you are one kilo over the limit, you pay 35 euro to check it, toss it in the bin or not board. All people must go via the counter before going to gate..its a great way to catch idiots like the article described.

User currently offlineDaninafryingpan From UK - Northern Ireland, joined Mar 2010, 25 posts, RR: 0
Reply 12, posted (4 years 4 months 21 hours ago) and read 4937 times:

Quoting SonomaFlyer (Reply 11):

I was once on a Ryanair flight and a woman in front of us in the boarding queue had too much stuff in her hand luggage so after a row with the rude girl at the gate she was told to check it in or bin it, literally. A relative of mine came to the rescue as she didn't have much hand luggage and held onto the womans stuff for her, once we were on board she gave it back to the woman. Same amount of weight on the plane and nothing thrown away, Passenger 1 - 0 Ryanair. Haha. Not sure about the rules of carrying someone elses stuff, (i'm assuming it's not allowed) but for the sake of a pair of shoes or something as small as that you can't really complain.

I once almost had to gate check a bag on a BMI Baby flight. The back exceeded the airlines allowed dimensions a little bit but the bag wasn't full so it should've fitted into the gauge no problem. The annoyance was that during security I got the thorough check and everything that had been neatly packed was now sprawled out across a table in front of the not so pleasant Norn Irish security woman. In the rush of security and being moaned at to move on etc etc I quickly repacked my bag and shoved my laptop back in, when I got to the gate it was now in such an awkward shape that it wouldn't fit into the gauge. I managed to shove it halfway in, almost damaging my laptop before the guy let me go ahead with it. Stressful to say the least but you can't do much about airline rules!


User currently offlinealoha73g From United States of America, joined Jul 2003, 2365 posts, RR: 4
Reply 13, posted (4 years 4 months 20 hours ago) and read 4557 times:

Hawaiian has begun tagging carry-on bags at checkin as "Approved Carry-On." Once onboard they announce that if bags don't fit or if space has run out to notify F/A ASAP to gate check bags free of charge.

Seems like a good approach to me:

1. Check all carryons for "size" & "weight" at check-in desks if possible.
2. Allowing free gate checks for "approved" carry-ons once space runs out.

-Aloha!



Aloha Airlines - The Spirit Moves Us. Gone but NEVER Forgotten. Aloha, A Hui Hou!
User currently offlineLufthansa411 From Germany, joined Jan 2008, 692 posts, RR: 1
Reply 14, posted (4 years 4 months 20 hours ago) and read 4315 times:

Quoting TK787 (Reply 3):
It is also becoming a huge problem to find overhead space. I think every bag should be measured at the gate before getting on the plane and big bags should be gate checked. This way FA's don't have to deal with it once everyone is on board. This should speed things up and finally give people something to do during "preboarding".
Quoting Crosscheck007 (Reply 7):
I work at an airline that gives 25-30 min turns to get 50-60 people on and off the aircraft. Take away 10 minutes (doors close 10 prior), that leaves you with 15-20 minutes. Now take away cabin grooming, galley servicing, lav servicing, and the time it takes for all the pax to leave the jetbridge and collect their gate checks (and a potential crew swap), you have 5-10 minutes to pre-board and board all 50-60 pax. Being the only agent at the gate, there is no way we could measure each and every pax carry-on and still get an on-time.

I agree that the gate is not the right place to be enforcing carry-on restrictions for the first time. It should be taken care of at check in, where there is an agent stationed, even by self-check in machines to oversee cabin baggage. Several EU and Asian based airlines have special tags for carry-on baggage that they place on at check-in and cannot be removed and reattached. If the bags do not have these tags, they are not allowed on the aircraft. I have even heard several times announcements at the gate 10 minutes or so before boarding begins announcing that anyone without carry-on bag tags will have to check their bags at the gate.

Maybe if US airlines instituted a policy like this one, there would not be so many complaints about delayed flights due to luggage.



Nothing in life is to be feared; it is only to be understood.
User currently offlineSSTsomeday From Canada, joined Oct 2006, 1276 posts, RR: 1
Reply 15, posted (4 years 4 months 20 hours ago) and read 4315 times:

Quoting lv (Reply 2):
I wonder if we will see more situations like this as people become frustrated about paying to check bags?

I don't condone her behavior. However, once you have gotten by all the hurdles and have your bag "on board," if there is no longer any room or it won't fit, I don't believe at that point they charge you to take if off you hands and check it to your destination. They are just trying to get an on time departure. At least that's what I've always witnessed with people who board last and there's no overhead space left.



I come in peace
User currently offlineAirportugal310 From Tokelau, joined Apr 2004, 3660 posts, RR: 2
Reply 16, posted (4 years 4 months 19 hours ago) and read 4089 times:

Quoting Lufthansa411 (Reply 14):
Several EU and Asian based airlines have special tags for carry-on baggage that they place on at check-in and cannot be removed and reattached. If the bags do not have these tags, they are not allowed on the aircraft.

You see this a lot abroad (from a US standpoint), and it makes sense. They inspect the bags at check-in and determine there...thus stopping problems at the gate before they happen. When I flew Air France, Meridiana, Alitalia (just to name a few), they placed those tags on my carry on baggage and didn't have any issue whatsoever.



I sell airplanes and airplane accessories
User currently offline757luver From United States of America, joined Jan 2010, 143 posts, RR: 0
Reply 17, posted (4 years 4 months 19 hours ago) and read 3791 times:

Quoting aloha73g (Reply 13):
1. Check all carryons for "size" & "weight" at check-in desks if possible.
2. Allowing free gate checks for "approved" carry-ons once space runs out.

Sounds like a great procedure, now if we can just get the rest of the U.S. airlines to follow suit. I know I used to dread RJ's but now look forward to them because I know I won't have to worry about having somewhere to stash my "small" rollaboard.



Long live the 757!
User currently offlineterryb99 From United States of America, joined Sep 2004, 291 posts, RR: 0
Reply 18, posted (4 years 4 months 18 hours ago) and read 3225 times:

Who remembers the templates on the X-Ray belt at security in the US? I think it was UAL that started them, trying to keep large bags out of the cabin. I know there was a problem at one airport that UAL shared the terminal with Continental, and CO did not want the template.

Maybe we need those again, lol


User currently offlineMaverick623 From United States of America, joined Nov 2006, 5673 posts, RR: 6
Reply 19, posted (4 years 4 months 18 hours ago) and read 3225 times:

Quoting lv (Reply 2):
I wonder if we will see more situations like this as people become frustrated about paying to check bags?

This is hardly the first incident of someone refusing to gate check their bag. I see about 5 reports a week systemwide where customers were denied boarding, and yes, a few of them were arrested for assaulting either a gate agent or ramp agent.

I've personally witnessed about 10 or so people throw fits, although all of them eventually gave up and just checked the bag.

Quoting aloha73g (Reply 13):
1. Check all carryons for "size" & "weight" at check-in desks if possible.

Three words: Online check in. Not to mention that approach would increase the amount of time it takes to check in one person, causing further delays down the line.

I know in PHX we've gotten really good at telling people in the higher zones to come up and check their bags before boarding even starts. Surprisingly, by the end of boarding there's only one or two more that get sent down.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineAnsettB727 From Australia, joined Mar 2004, 225 posts, RR: 0
Reply 20, posted (4 years 4 months 15 hours ago) and read 2488 times:

We have a really simple system in Australia. We have size and weight checking devices at every gate. If, during boarding, a crew member thinks a bag is too big, you're asked to put it in the device. If it is too big, it must be checked. I used to laugh at the size of the bags people routinely hauled on to flights when I lived in the US.

User currently offlineCrosscheck007 From Poland, joined Jan 2010, 278 posts, RR: 2
Reply 21, posted (4 years 4 months 15 hours ago) and read 2403 times:

Quoting AnsettB727 (Reply 20):
We have a really simple system in Australia. We have size and weight checking devices at every gate. If, during boarding, a crew member thinks a bag is too big, you're asked to put it in the device. If it is too big, it must be checked. I used to laugh at the size of the bags people routinely hauled on to flights when I lived in the US.

We have those too, but you ask a passenger to put their bags in there and HOLY HELL it is like you asked them to check their infant! You get the stare of death! After many sour experiences, agents at many stations have opted to avoid referring to them.

Cheers,

007



Je l'attends pas un homme. J'apporte le parti, j'apporte le feu d'artifice.
User currently onlinesilentbob From United States of America, joined Aug 2006, 2124 posts, RR: 1
Reply 22, posted (4 years 4 months 14 hours ago) and read 2367 times:

Just last week I saw a guy with a 28" hard sided bag that he managed to get through security as a "carry-on". He wasn't charged for a checked bag, but they made him go to baggage claim to pick it up instead of picking it up on the jetway. Of course, he had to insult everyone within earshot on his way there.

User currently offlineCrosscheck007 From Poland, joined Jan 2010, 278 posts, RR: 2
Reply 23, posted (4 years 4 months 14 hours ago) and read 2280 times:

Quoting silentbob (Reply 22):
Just last week I saw a guy with a 28" hard sided bag that he managed to get through security as a "carry-on". He wasn't charged for a checked bag, but they made him go to baggage claim to pick it up instead of picking it up on the jetway. Of course, he had to insult everyone within earshot on his way there.

This is what I am saying! It is ridiculous. The ones that break the rule are the loudest and meanest. They have taken Roosevelt's musing "Speak softly and carry a big stick" and turned it into "Scream loudly and lug a huge carryon!   

Cheers,

007



Je l'attends pas un homme. J'apporte le parti, j'apporte le feu d'artifice.
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