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US Is No Longer The "ugly Girl"  
User currently offlineUSAirALB From United States of America, joined Sep 2007, 2977 posts, RR: 2
Posted (3 years 9 months 2 weeks 6 days 13 hours ago) and read 18586 times:

US is starting to enjoy the single life...

According a WSJ article, US's stock has risen 79% this year, beating out all of its rivals. In addition, airline analysts are raising their ratings on US Airways, with eight of the 11 who follow the stock designating it as a "buy" or a "strong buy."

US is expected to be profitable for the second and third quarters and the full year, following year-earlier losses.

US is the currently in the lead for on-time arrivals, at 88.6% of flights departed on time, UA comes in second at 88.5%.

Keep it up US!

US Airways Gains Altitude Flying Solo

[Edited 2010-07-04 09:50:14 by srbmod]


E135/E140/E145/E70/E75/E90/CR2/CR7/717/732/733/734/735/73G/738/752/753/762/772/319/320/321/333
60 replies: All unread, showing first 25:
 
User currently offlineB6A322 From United States of America, joined Jan 2010, 291 posts, RR: 0
Reply 1, posted (3 years 9 months 2 weeks 6 days 13 hours ago) and read 18399 times:

Personally, I tend to try to avoid US.
Not as a matter of fares, on time rating (which is really good), or even lost luggage.
But as a matter of employee motivation and friendliness.

Now I'm sure there are plenty of motivated and nice gate and ticket agents at US, but I don't believe a single one of those works at LGA. At least not the times I've been there. And to top it all off, the last time I had to call them to change a flight, I had to ask to speak to someone else because I couldn't understand their (outsourced?) rep.

---

All in all though, I'm glad to see US is improving overall and moving away from rather dismal last couple of years. Its always sad to see an airline fail. Unless of course, you see someone like Spirit fail. In which case, it seems deserved.



The content I post is solely my own opinion. It is not an official statement by/of/for nor representative of any company
User currently offlinedl767captain From United States of America, joined Mar 2007, 2539 posts, RR: 0
Reply 2, posted (3 years 9 months 2 weeks 6 days 13 hours ago) and read 18281 times:

The last time I flew US Airways in April I was really surprised by their improvement. I had always tried to avoid them based on previous experience but it seems like they are really improving. And with their new envoy class it looks like they will be able to compete better in the international market.

User currently offlineEA CO AS From United States of America, joined Nov 2001, 13255 posts, RR: 62
Reply 3, posted (3 years 9 months 2 weeks 6 days 13 hours ago) and read 18244 times:
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US Is No Longer The "ugly Girl"

She's the "Last Call Beauty Queen" now...   



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlinerottenray From United States of America, joined Jun 2010, 273 posts, RR: 0
Reply 4, posted (3 years 9 months 2 weeks 6 days 12 hours ago) and read 18090 times:

I flew US two years ago, and was amazed that an on-time flight could prove to be as aggravating as it did.

Gate staff and cabin crew were both a bit cold and unfriendly - to some, perhaps intimidating.

The 320 I boarded could have been a lot cleaner - especially since it wasn't a quick turn. I don't expect hospital clean, but litter on the floor and food crumbs on the seats is unacceptable.

(As a reference, I can tidy up my 40 foot motor home after a party in about 6 minutes. Working alone. With paper towels, windex, and a cordless vacuum. Including wiping down the toilet seat and making sure there is paper. I realize a 320 is much larger, but its not an insurmountable task to make it somewhat presentable - or at least it shouldn't be.)


When US and America West merged, I think all the "bad genes" surfaced.

Am West was almost as quirky and fun as Southwest is today, but had a hit or miss rep for reliability.

US had a rep for good reliability, but also had very snooty and usually unpleasant staff.

To me it seems that Am West's hit or miss reliability has been combined with the stand-offishness of the US staff, which is a shame.

I think it's a case of bad corporate culture.

That can be deadly hard to change, and I would hate to be a middle manager at US these days. Things are good right now, but...

I hope they manage to turn things around and keep their growth going. Unless changes are made, they'll start losing their "legacy" customers and won't be creating new fanboy flyers.


RR


User currently offlineCODC10 From United States of America, joined Jul 2000, 2356 posts, RR: 6
Reply 5, posted (3 years 9 months 2 weeks 6 days 12 hours ago) and read 17976 times:

The 'ugly girl' comment, while ill-advised, was probably taken a bit out of context. US has been doing a good job of running a fundamentally sound airline, with good on-time performance, low MBR, high completion percentage, and improving share price.

Unfortunately, they are still saddled with systemic labor issues, as evidenced by the struggle to merge pilot workgroups since the HP tieup. Their network is primarily domestic, and exposed to extensive low fare competition at two of three hubs. Finally, their reputation in the business community is a bit lacking, especially on a national basis.

Continental was simply more compatible with UA than US, but it's not to say that US isn't doing things well as of late. The new Envoy class on the A330 seems excellent, and I am looking forward to trying it. The Charlotte hub is really coming into its own and is a convenient, painless place to connect. They will find success in this new market, but it's not to say they won't be a solid takeover target anytime in the near future.


User currently offlinepylon101 From Russia, joined Feb 2008, 1392 posts, RR: 0
Reply 6, posted (3 years 9 months 2 weeks 6 days 12 hours ago) and read 17893 times:

I always liked US Airways when flying in the States - just because I didn't find it was any worse than so-called legacies.
So I wish further success to US.


User currently offlineUSAirALB From United States of America, joined Sep 2007, 2977 posts, RR: 2
Reply 7, posted (3 years 9 months 2 weeks 6 days 11 hours ago) and read 17766 times:

Quoting rottenray (Reply 5):
The 320 I boarded could have been a lot cleaner - especially since it wasn't a quick turn. I don't expect hospital clean, but litter on the floor and food crumbs on the seats is unacceptable.

They have gotten better with this, I was on a 734 the other day(aka the "Dirty Thirty"), and it was like being on a new plane. The carpet was clean, the seats had new leather covers, and the plane had the new "swoosh" interior. The interior was spotless, and I mean SPOTLESS. Other than the Boeing classic overhead bins, you could never tell the plane was older.



E135/E140/E145/E70/E75/E90/CR2/CR7/717/732/733/734/735/73G/738/752/753/762/772/319/320/321/333
User currently offlineGothamSpotter From United States of America, joined Jan 2005, 586 posts, RR: 0
Reply 8, posted (3 years 9 months 2 weeks 6 days 11 hours ago) and read 17605 times:

While their on-time improvement is admirable, it's only a small part of the equation. The place is a disaster.

[Edited 2010-07-04 07:43:22 by srbmod]

User currently offlineflybyguy From United States of America, joined Jun 2004, 1798 posts, RR: 1
Reply 9, posted (3 years 9 months 2 weeks 6 days 11 hours ago) and read 17555 times:

Quoting B6A322 (Reply 2):
Personally, I tend to try to avoid US.
Not as a matter of fares, on time rating (which is really good), or even lost luggage.
But as a matter of employee motivation and friendliness.

I agree. The airline is a piece of garbage. The employees that work at their small town stations are courteous and helpful. At the hubs, absolutely horrible and rude.



"Are you a pretender... or a thoroughbred?!" - Professor Matt Miller
User currently offlineSSTsomeday From Canada, joined Oct 2006, 1276 posts, RR: 1
Reply 10, posted (3 years 9 months 2 weeks 6 days 10 hours ago) and read 17517 times:

I don't think they can survive on "reputation for good service and nice employees" alone. How can they compete effectively with the much large "feeder-to-international" operations like the huge Deltas, Uniteds, and AAs? If they continue to be a smaller, separate operation aren't they much more susceptible to competition from Point-to-Point LLC operators in their domestic networks; networks which they need to feed their international routes?


I come in peace
User currently offlineRevelation From United States of America, joined Feb 2005, 11929 posts, RR: 25
Reply 11, posted (3 years 9 months 2 weeks 6 days 8 hours ago) and read 17119 times:

Quoting CODC10 (Reply 6):
Unfortunately, they are still saddled with systemic labor issues, as evidenced by the struggle to merge pilot workgroups since the HP tieup.

Interestingly enough, as the article points out, the divided pilot group saves the company money. If/when the pilots unite, they will have a stronger negotiating hand and US's costs will go up. The pilots know that too, but the East guys are in the majority and hold more seniority, and they like the perks that seniority gives them and won't give them up, even if it means pilots on the average take in less money from the company.

[Edited 2010-07-04 07:43:04 by srbmod]


Inspiration, move me brightly!
User currently offlineMAH4546 From Sweden, joined Jan 2001, 32177 posts, RR: 72
Reply 12, posted (3 years 9 months 2 weeks 6 days 7 hours ago) and read 16894 times:

The entire industry is in a state of consolidation. Five years from now, we will have only 4-5 "major" carriers, and US Airways won't be one of them. Its kind of a compliment to US Airways, because it has three very valuable assets - Charlotte, LaGuardia and Reagan - that help protect it from its absolutely horrendous basement image and make it an attractive takeover target.

And, not to be picky, but US Airways, like every airline, is "it," not "they." Airlines are singular, not plural.

[Edited 2010-07-04 03:40:29]


a.
User currently offlineUAL777UK From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 13, posted (3 years 9 months 2 weeks 6 days 7 hours ago) and read 16835 times:

I am pleased things are turning around for US but the same can be said for almost all the US airlines.The fact remains that if another airline say out of curiosity AA came knocking at Parkers door he would be willing to see go US go the way of the Dodo tomorrow.....fact. Long term I think US may not be here, not because they liquidate ar anything just that to survive and be competititve they need to merge.

Just my two   


User currently offlineLHRspotter From United Kingdom, joined Nov 2006, 182 posts, RR: 0
Reply 14, posted (3 years 9 months 2 weeks 6 days 6 hours ago) and read 15636 times:

The 2009 Hudson Rover accident gave them lots of good PR and they as a company made the most of the event. It highlighted how experienced most of their staff is and how experience counts more than "friendliness", "politeness" etc. And before you jump and say that any airline's PR department would do the same just check out BA38.

User currently offlinesimairlinenet From United States of America, joined Oct 2005, 904 posts, RR: 2
Reply 15, posted (3 years 9 months 2 weeks 6 days 5 hours ago) and read 15467 times:

Quoting USAirALB (Thread starter):
US is the currently in the lead for on-time arrivals, at 88.6% of flights departed on time, UA comes in second at 88.5%.

Could you please reconcile the first and second halves of this sentence? Thank you.


User currently offlineFWAERJ From United States of America, joined Jun 2006, 3639 posts, RR: 2
Reply 16, posted (3 years 9 months 2 weeks 6 days 4 hours ago) and read 14549 times:

Is there any chance that US will return to some of the Midwestern cities it literally abandoned after the PIT dehubbing? (Examples: BMI, SBN, GRR, FWA, TOL, EVV, and others)


I don't work for FWA, their tenants, or their ad agency. But I still love FWA.
User currently offlinePlaneAdmirer From United States of America, joined Jul 2009, 551 posts, RR: 1
Reply 17, posted (3 years 9 months 2 weeks 6 days 4 hours ago) and read 14260 times:

I took them twice for the first time in years. The first was USExpress/Mesa from SNA to LAS. It was ehhh.. Nice paint on the outside and an AmericaWest interior from the early 1990's on the inside and a crew that was eh (though they said they had done the SNA - LAS run and back about 5x that day (it was 12 or 1). The second time was DEN to CLT. That was a surprisingly pleasant flight and service despite being delayed for mechanical for an hour and half. That flight made me more willing to fly them again.

User currently onlineatct From United States of America, joined Mar 2001, 2223 posts, RR: 39
Reply 18, posted (3 years 9 months 2 weeks 6 days 4 hours ago) and read 14008 times:

As a former USAir dividend miles frequent flier from Pittsburgh I will say that as of today I stay as far away from US Airways as I can. I see the arguement above for Experience? Continental, United, American, Southwest all have experience and provide a far better customer service experience than the US Airways group (East / West). The planes are ratty, the employees are disgruntled (which = bad service), and they treat their loyal customers like crap (why I am no longer a dividend miles preferred). They can be a "good buy" from some analysts viewpoint, but go to the airport and ask the people who fly frequently...and why we dont fly US.

ATCT



"The way to get started is to quit talking and begin doing." - Walt Disney
User currently offlinecaptaink From Mexico, joined May 2001, 5108 posts, RR: 12
Reply 19, posted (3 years 9 months 2 weeks 6 days 4 hours ago) and read 13932 times:

Quoting pylon101 (Reply 7):
I always liked US Airways when flying in the States - just because I didn't find it was any worse than so-called legacies.
So I wish further success to US.

That is my point. I keep reading oh, I avoid US because the staff are unfriendly, I have seen worse on AA, or because the planes are unclean at times, happened to before on UA, or whatever other excuse. The point is US to me seems to be just as any other carrier in the US, and is as hit and miss as they can be. The only carrier I am yet to be displeased with is CO. Apart from that they are all the same, and generally not bad, even US.



There is something special about planes....
User currently offlineca2ohHP From United States of America, joined Sep 2005, 948 posts, RR: 1
Reply 20, posted (3 years 9 months 2 weeks 6 days 3 hours ago) and read 13819 times:

Quoting MAH4546 (Reply 14):
Five years from now, we will have only 4-5 "major" carriers, and US Airways won't be one of them.

Yes we get it, US has been destined for extinction for 30+ years now.


User currently offlinecommavia From United States of America, joined Apr 2005, 11121 posts, RR: 62
Reply 21, posted (3 years 9 months 2 weeks 6 days 3 hours ago) and read 13780 times:

Other airlines have issues they'll have to work through. United and Continental have to work out how they'll integrate (if/when they get to that point). AA has cost issues to tackle, but that can easily be handled through bankruptcy if it came to that. But the underlying strategic logic of the AA or United-Continental network is still very much strong - their hub structures, international networks, and alliance systems, etc. - are all large and extremely competitive.

USAirways, by contrast, is largely an artificial and contrived airline comprised of other airlines cobbled together - and, indeed, it's largely been that way for 15-20 years. The network of USAirways is the most limited of the nation's network airlines, the most geographically constrained, and the least globally competitive.

All of its hubs have value - but probably moreso for other airlines (with the possible exception of Philadelphia which probably has a better deal now than if they lost USAirways). Charlotte is a great hub that is trapped in a network with only two other hubs that can't really feed/compliment it well, and Phoenix is a non-starter as a hub for any other network airline, but obviously has huge value and would/will continue to be a massive hub for Southwest. Reagan is a fantastic place to have a lot of slots and a big operation because its high-yielding and capacity controlled, but that would go for any airline - and is hardly unique to USAirways, and LaGuardia always has immense intrinsic value to lots of airlines - which is obviously being wasted on USAirways (as evidenced by their desire to offload it).

Before anyone gets offended, I'm not saying that there is anything wrong with USAirways' fleet, or its employees, or the business decisions they've made. USAirways is probably doing the best with what they've got to work with - again, a largely suboptimal and ultimately uncompetitive network. But strategically, long-term, I believe that their network can generate more value split up amongst competitors than in its current form, which is what I believe will eventualyl happen.

Again - nothing personal against USAirways or its people. Airlines, just like countries, have to operate within the strategic limitations they have to work with. It's no different than how, say, Argentina, is a fantastic country, but because of its physical, economic, and geopolitical realities, it will never be the same power as, say, Germany.

That's just reality - and I think it's just reality with USAirways versus its competitors.


User currently offlineflybyguy From United States of America, joined Jun 2004, 1798 posts, RR: 1
Reply 22, posted (3 years 9 months 2 weeks 6 days 3 hours ago) and read 13616 times:

Quoting Revelation (Reply 13):
Like the cockroach that survives the nuclear blast, US is still here, they're haging on during the bad times. When things get better, load factors and fares will go up so income will go up while costs will stay more or less the same.

I don't understand why their stock is considered a "buy". I thought all off their viable assets are mortgaged and they have a high amount of debt in order to improve liquidity? I suppose they aren't getting the best rates on those loans because of their relatively frequent detours to bankruptcy court.

The analysts talk about profitability, but I'm sure it may as well be a loss since US annual profitability would probably be less than what Ryanair pays for a single 737. American international carriers will probably never be as wildly profitable as their European and Asian counterparts until they start retreating from the market share fight for low-margin domestic flying they do here at home. The LCCs were structured from the beginning to be profitable on short and medium range domestic flights... the legacies are not. As we've all known, the legacy key bread and butter have been filling those international J and F seats. IF the legacies relinquished domestic flying to the LCCs and form strong code shares in exchange, the legacies can concentrate on strengthening their international products and then perhaps U.S. legacy airlines can move to true profitability.



"Are you a pretender... or a thoroughbred?!" - Professor Matt Miller
User currently offlineDokfdoe From , joined Dec 1969, posts, RR:
Reply 23, posted (3 years 9 months 2 weeks 6 days 3 hours ago) and read 13265 times:

I've been flying a TON this year and about a third of it on US. It's been great every time and East crews better than West crews, it's not hard to tell the difference. AA and UA, not so good, CO, great as always, DL (Both NW and DL), Surprisingly REALLY great considering the transition. US is improving on all fronts. Reading the stats even tells you so. You guys that fly once and have what you think is a bad experience means nothing, that can and does happen everywhere, even at WN. Love these posts, what a joke.

User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4143 posts, RR: 1
Reply 24, posted (3 years 9 months 2 weeks 6 days 2 hours ago) and read 12716 times:
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Quoting B6A322 (Reply 1):
Personally, I tend to try to avoid US.

Two years ago, I tried to use my accumulated Dividend Miles for a convention trip to New Orleans. I called USAirways and was offered a 5:50am departure outbound and a 6pm departure inbound. When I asked for other departures, the phone rep paused -- then said in heavily accented English:

"Take it or leave it -- our flights are for people who want to pay -- not for people who want freebees."

I left it. And I've let all my USAirways Dividend Miles expire.

Since then, I try very hard only to fly them when they're part of a United Airlines ticket or am **absolutely sure** any accumulated miles will go to my UA Mileage Plus account.


25 TUSdawg23 : Could not agree more about this. There is very little money to be made right now in US domestic flying because of the insane competition throughout s
26 USAirALB : The crews at the small town stations are great. The other day, while flying out of ALB, there was an elderly woman who was worried about making her c
27 seabosdca : This is true in America. In the U.K. and most Commonwealth countries, the reverse is true. My experience is that this VERY much depends on where you
28 Post contains images AVLAirlineFreq : As opposed to the figurative abandonment of some markets by other airlines...
29 pliersinsight : I wonder why...having flown their first class for business, I'd say if I did business like they do business, I wouldn't be in business. WN staff are
30 einsteinboricua : I recently took a trip to Memphis with US and I was surprised. I find it a better airline than AA, and that's saying something. Of course, I still pre
31 Post contains images kgaiflyer : Speaking of LGA, it depends what side of the airport you're on. The BOS-LGA Shuttle CSRs, FAs, and crews are **great** at both ends. On the other side
32 b757pilot : I just try to avoid US because I have flown them twice this year and all I got were extreme delays and the most unprofessional staff i have encountere
33 ca2ohHP : Yes the same crap US bankruptcy courts allowed CO, DL, NW and UA to slide through.
34 FWAERJ : Funny you would mention GRR first, as GRR would have had service by US again right now if it weren't for WN interfering in the DL/US slot swap. If th
35 jeffrey1970 : I understand your anger. However, the people who run the airport in Pittsburgh are just as much to blame for Usairways leaving PIT. They did not want
36 Post contains images StarAlliance38 : From reading most of the posts, it seems that US was either a hit-or-miss with flyers. As many of you may know, it was a strong hit for me . Following
37 AVLAirlineFreq : I've never understood why they don't serve GRR. That's a pretty big market not to serve from CLT and even PHL.
38 PlanesNTrains : Good for US. I hope the trend continues. In regards to service, I don't think anyone could be as bad as the Thrifty rental car girls at LAS yesterday.
39 ETStar : A non-"Ugly Girl" is not one that turns profit. I know many ugly girls that do well for themselves, are affluent but still would not touch with a ten
40 GuitrThree : Just this week as I was passing BNA on the Donelson Pike side, I had my scanner on listening to the 6AM push, well, if you call it a "push," with abo
41 kingfriday013 : I keep saying this, but I have yet to have a bad experience with US Airways. If something goes wrong, it gets taken care of promptly. I think the wors
42 LipeGIG : That's interesting news. Thanks for sharing. I only flew twice with US on First and Economy and i don't think it's so different from other major airli
43 sxb : The most probable reason why US' stock keeps rising is that a lot of investors are taking the bet that someone will try to buy them soon... which mean
44 futureorthopod : Agree. US Scareways had alot of ground to make up in every facet of the commercial airline industry (almost). Their employees, overall, still are dis
45 jeffrey1970 : All airlines do that.
46 USAirALB : I'd love to see a TR on it. I don't believe anyone did a TR on GIG-CLT yet.
47 Post contains images Super80DFW : Maybe that's because there's no demand for that route and it goes out with very few passengers.
48 USAirALB : I have had good experiences on US, CO, UA, and NW. The worst airline I had ever flown with is AA, on the ground and in the air, they just didn't cAAr
49 Post contains images acidradio : While everyone here is arguing about the cleanliness of US's airplanes I figured I'd discuss the original issue brought up by this article. On the fin
50 wn676 : It has its highs and lows. As I recall, from now until about mid-August the flight is heavily booked in both directions. US removed most of the paddi
51 loggat : It seems like any airline that has bad labor relations and that tries to cut costs in every imaginable way will nearly always have a "buy" rating. No-
52 pliersinsight : Oh, I wouldn't call it anger, I'd call it "meh". As far as the lot of people over at the Airport Authority, I hope they never screw up bad enough to
53 CuriousFlyer : I bought 3 US flights this year. 2 were uneventful, certainly not outstanding. One was cancelled because of the "weather" and US gave no good option f
54 LAXdude1023 : Ive found that the only legacy that provides consistantly good service is CO. The others are a wash. The worst experiances Ive had are from: UA at LA
55 LipeGIG : I'll do that ! I will be flying LGA-CLT-GIG one way J (returning on JJ GIG-JFK) on July 28. Yes... just 80% load factor on the first weeks of operati
56 Flighty : Who says US has bad labor relations? I recall the pilots don't like each other, but that is far from the typical "bad labor relations" between compan
57 avek00 : I say US has bad labor relations -- it's been five years since HP and US merged and the pilots have STILL not fully resolved the merger integration i
58 chepos : I fly very often, every week for work, most of the time on US as I work for them (but when it's more convenient I will get passes on CO, DL, UA, WN, A
59 LAXdude1023 : Out of curiosity where do you get your fare data?
60 LipeGIG : I'm sending the real source thru PM as it's a personal info. I receive it thru consolidators in Brazil
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