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"Lost" Luggage - Rules, Horror Stories, And Retail  
User currently offlineSurfandSnow From United States of America, joined Jan 2009, 2797 posts, RR: 30
Posted (3 years 9 months 1 week 6 days 23 hours ago) and read 10207 times:

Hey everyone,

Today I watched an interesting show on the Travel Channel named "Extreme Superstores" that examined various megastores around the U.S. Though all of them were interesting (REI's flagship Seattle store, Jungle Jim's huge supermarket outside Cincinnati, etc.) one in particular caught my interest: Unclaimed Baggage Center.

The Unclaimed Baggage Center is located in the tiny town of Scottsboro, AL - quite a ways outside of Huntsville, the nearest well-known city. Yet, this massive store is famous because it buys "lost" luggage from airlines and then sells the valuable items found in them (as well as the luggage pieces themselves). According to the show, once airline passengers are "compensated" their lost luggage can be sold, discarded, etc. Anyone have more insight into these rules?

Another interesting point were some of the things that found their way into the store. Among the throngs of clothing, sunglasses, suitcases, boogie boards, and golf clubs you had things like high end jewelry, state of the art electronics (iPods, digital cameras, etc.) and even wedding dresses! Don't people realize that they shouldn't pack valuables that they don't absolutely have to? Are people fairly compensated for these "lost" items?

Finally, how is luggage actually "lost"? I've heard of plenty of stories where people take the wrong bag off the conveyor belt and disappear into distant rural areas or foreign countries never to be heard from again, but in that case the airline would probably still deliver the right bag to its owner and be left with nothing to sell. Usually bags that don't make it quickly turn up on the next flight and are delivered to you at the airline's expense. Have any of you ever had bags that were permanently lost??


Flying in the middle seat of coach is much better than not flying at all!
58 replies: All unread, showing first 25:
 
User currently offlinediverdave From United States of America, joined Mar 2010, 299 posts, RR: 0
Reply 1, posted (3 years 9 months 1 week 6 days 16 hours ago) and read 9971 times:

Been there lots of times, not so much recently. Much of the store is clothing. Lots of electronics, not so much luggage recently. Go figure.

http://www.unclaimedbaggagecenter.com/

Years ago, there was an annual scuba gear sale and an annual ski sale. I know the scuba sale was discontinued some time ago.

I'm told there are stores in Atlanta that sell off lost items from UPS.

David


User currently offlinetrintocan From United Kingdom, joined Apr 2000, 3224 posts, RR: 4
Reply 2, posted (3 years 9 months 1 week 6 days 15 hours ago) and read 9918 times:

In the UK unclaimed luggage (not claimed within 28 days if I am not mistaken) is auctioned off. Several times a year the auction is held in London and offers a chance to get luggage at bargain prices. Generally though the luggage is sold with the contents intact - i.e. the cases are not unstuffed. That fact alone is a drawback for some.

TrinToCan.



Hop to it, fly for life!
User currently offlineCrimsonNL From Netherlands, joined Dec 2007, 1800 posts, RR: 42
Reply 3, posted (3 years 9 months 1 week 6 days 15 hours ago) and read 9881 times:
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I think KL used to sell left luggage as well. However a couple got into trouble because their recently acquired suitcase appeared to have a double bottom with stashed narcotics in it. KL now destroys all the left luggage. (So I was told, please correct me if wrong)


Fly DC-Jets!
User currently offlineexFWAOONW From United States of America, joined Nov 2009, 383 posts, RR: 0
Reply 4, posted (3 years 9 months 1 week 6 days 14 hours ago) and read 9801 times:

Yaers ago, compensation was limited to $1250 for lost pieces, so I wouldn't pack a camera or fur coat. I think that limit was adjusted upward several years ago. These limits used to be printed on the inside of the ticket jacket (back when pax had actual tickets and real boarding passes)


Is just me, or is flying not as much fun anymore?
User currently offlineGA330 From United States of America, joined Aug 2007, 114 posts, RR: 0
Reply 5, posted (3 years 9 months 1 week 6 days 14 hours ago) and read 9765 times:

Quoting SurfandSnow (Thread starter):
Are people fairly compensated for these "lost" items?


No, they are not always fairly compensated for these lost items. The conditions on which air carriers carry the luggage is stipulated on the contract of carriage, which passengers automatically accept by the virtue of checking in their bags. Some airlines compensate passengers based on weight, come based on the contents declared. If you would like to declare higher value for your luggage at check in, you may need to pay extra for the insurance to the airline. Of course there is always the choice of purchasing your own insurance before you fly.

Quoting SurfandSnow (Thread starter):
Finally, how is luggage actually "lost"?


There are many ways for a bag to be permanently lost. Most of the time are probably because the pax are travelling on totally unrelated trips from their original itineraries. For example, if you go on vacation to Australia, and then decided to have a week long vacation in New Zealand from there with itinerary tickets to and from Australia, then if you lose your baggage on that flight, by the time the airlines found it, you are probably back in your home country, and the airline will have no way to find you.

Some times the bag tag is ripped off from the bag and there are no other information in which will identify the owner of the bags. In this case, it is up to the diligence of the agents over at the points of departure, transits, and destination to look out for the bags as described in the PIRs, but as we all know it, there will be way too many of those and usually the agents are not paid enough to care enough. That is why it is important to always tag your name and a current address and phone number on the outside of your bag, better yet, print your itineraries and place it inside your baggage every time you travel.

Other times passengers just disappear. Believe me that happens. In those cases the bags are left unclaimed at the destination and all attempts to contact the pax is futile.

However, these are rare circumstances. 99.9% of lost baggage are found and returned to the pax, just a matter of how long.



China Eastern MU586 KLAX - SZPD with B-6055
User currently offlineBHMDiversion From United States of America, joined Dec 2008, 454 posts, RR: 0
Reply 6, posted (3 years 9 months 1 week 6 days 11 hours ago) and read 9569 times:

That unclaimed baggage store in Scottsboro is a waste of time to visit unless your looking for the gorgeous piece of c*ap. Your better off going to Salvation Army or Goodwill... at least you will get a write off.

Of course... just my 2 cents.


User currently offlinecontrails15 From United States of America, joined Oct 2008, 1181 posts, RR: 0
Reply 7, posted (3 years 9 months 1 week 6 days 11 hours ago) and read 9532 times:

The real mystery is how many gate check items are never claimed. I'm talking bout strollers, walkers, WHEELCHAIRS, and bags. After the time period for retrieval the strollers, walkers and wheelchairs are donated to a charity of my stations choice but I'm just amazed of how many gate checks get forgotten. Really expensive stuff too, especially the wheelchairs. I mean if you have a kid and you get off the plane, isn't your first task to get your kid in the stroller???


Giants football!!!!!!!!!!!!!!!!!!!!!!!!
User currently offlinerottenray From United States of America, joined Jun 2010, 273 posts, RR: 0
Reply 8, posted (3 years 9 months 1 week 6 days 10 hours ago) and read 9440 times:

I've been lucky with luggage, in so far that every piece has eventually turned up in one condition or another.

Normally, the lost stuff has been delivered within a couple days. On one trip, a return from a cruise, my bags left LAX at the same time I did, and while I landed at PHX a bit later my luggage somehow visited Las Vegas, Albuquerque, Houston, and prolly a few other places before being delivered a week later in a cardboard box because the suitcase was too shredded to handle.

My 4 Royal Caribbean souvenir drink glasses made it in tact and United bought me a new suitcase.

Quoting contrails15 (Reply 7):
I mean if you have a kid and you get off the plane, isn't your first task to get your kid in the stroller???

You would think so.

An odd thought here - I wonder how many of these things have been replaced by various forms of insurance, as in "gee, I don't remember the last time I saw it, someone must have nicked it..."?

I always enjoy the bits and pieces you see littering the breakdown lanes of US freeways - as in "how the heck did they not notice that part of their car falling off?" or even the Nikon point and shoot camera I found once during a rush hour traffic backup. (It was toast.)


RR


User currently offlinebigphilnyc From United States of America, joined Jan 2002, 4076 posts, RR: 54
Reply 9, posted (3 years 9 months 1 week 6 days 9 hours ago) and read 9397 times:

Reading the stories of some of the baggage stories on that claim store, I found an error...

A guidance system for an F16 fighter jet valued at a quarter of a million dollars showed up in unclaimed baggage. The guidance system was then returned to the U.S. Navy.

The Navy has F-16s?



Phil Derner Jr.
User currently offlineAncientPelican From United States of America, joined Apr 2009, 34 posts, RR: 0
Reply 10, posted (3 years 9 months 1 week 6 days 8 hours ago) and read 9101 times:

I've lost a case of pineapples on a non-stop from HNL to JFK. They didn't go missing on any transfer, so what do you think?

User currently offlineHSVflier From United States of America, joined Jan 2008, 118 posts, RR: 0
Reply 11, posted (3 years 9 months 1 week 6 days 8 hours ago) and read 9028 times:

Quoting bigphilnyc (Reply 9):
The Navy has F-16s

If im not mistaken i believe they have a few airframes for testing and OPFOR purposes.



Flown DL, UA, CO, WN, LH, TZ, WO, AA, US, LO, HA, PX, NW, KE, AB, QR, LX, EE, 5Y
User currently offlinelychemsa From United States of America, joined Oct 2009, 1065 posts, RR: 3
Reply 12, posted (3 years 9 months 1 week 6 days 7 hours ago) and read 8930 times:

Yes AIR CANADA lost my suitcase"permanently." Unheard of in my 55 years of flying and I am the only person I know who has ever had their bag lost permanently.

The limit is $1,600 in com[ensation on International flights but in my case Air Canada offered $1,100. I had to fight to get $1,500. Not the most pleasant folks to deal with.

Make sure your Credit Card insures you well because in my case the compensation was "measly." Also your Home Insurance may cover you for lost baggage.

A traumatic experience.

[Edited 2010-07-10 13:40:33]

User currently offlineBZNPilot From Belgium, joined Feb 2006, 261 posts, RR: 1
Reply 13, posted (3 years 9 months 1 week 6 days 7 hours ago) and read 8859 times:

I had a suitcase go missing somewhere between New York JFK and Bozeman, MT (BZN). This was while traveling from Europe to BZN in 2006. I claimed my 2 checked bags upon arriving in the U.S. at JFK, went though immigration/customs and then re-checked them through to BZN (just a one stop itinerary JFK-MSP-BZN). Upon my arrival in BZN, my bags were not there. I filled out a missing bag report before leaving the airport. One bag arrived two days later and was delivered to my house. The second bag never turned up. After 2 months of contacting the airline (Northwest) repeadetly, they finally admitted they had no idea where it was. I was eventually compensated to the tune of about $900, but unfortunately, that didn't cover the inconvenience or the fact that the lost suitcase contained many irreplacable items (pottery and a hookah I had purchased in Tunisia, for example). I was very upset, especially given that JFK-MSP-BZN is not a particularly complicated itinerary. Northwest (Northworst?) just didn't come through. I'm guessing a dishonest employee stole it for the contents, but I'll never know.

User currently offlinerailker From Canada, joined Aug 2006, 170 posts, RR: 0
Reply 14, posted (3 years 9 months 1 week 6 days 7 hours ago) and read 8788 times:

Quoting GA330 (Reply 5):
Some times the bag tag is ripped off from the bag and there are no other information in which will identify the owner of the bags. In this case, it is up to the diligence of the agents over at the points of departure, transits, and destination to look out for the bags as described in the PIRs, but as we all know it, there will be way too many of those and usually the agents are not paid enough to care enough.

Indeed, it can be difficult. I haven't worked as a CSR, but I have worked in baggage. And when there's no nametags other than the baggage tag and that goes AWOL, your description of a 'Black 22" roller' doesn't help. At all. That's like going into a parking lot and saying you have a white four-door sedan. It's fairly impossible to track down, especially if because it's lost, you don't know where it went in the first place.


User currently offlinesignol From United Kingdom, joined Oct 2007, 2984 posts, RR: 8
Reply 15, posted (3 years 9 months 1 week 6 days 6 hours ago) and read 8369 times:

When we flew UK to SA for our wedding, my wife flew out 2 weeks before the day, and I followed 1 week later. My wife's case went missing - fortunately there was nothing major in it (her wedding dress went as hand luggage), just her usual clothes, the page boys suits, the flower girls' dresses and some candles of a colour that she liked and her mum couldn't find in SA. 8 days later (1 day after I arrived) the case turned up - turns out it had gone to Oslo! No idea how, its route was meant to be NWI-AMS-JNB. It was then shipped to SA and reunited with us with a few days to spare. Good recovery KL!

signol



Flights booked: none :(
User currently offlinehomsar From United States of America, joined Jan 2010, 1103 posts, RR: 0
Reply 16, posted (3 years 9 months 1 week 6 days ago) and read 7371 times:

Are there stats on how much luggage is stolen off the carousel?

That leads me to a second question. Why doesn't anyone verify that the person taking luggage from baggage claim is the bag's rightful owner? I seem to recall, many years ago, that Southwest used to have someone verify that you had the claim check for the luggage. Doesn't happen anymore, and I've never seen anyone else do it.

I would think that would virtually eliminate someone taking someone else's bag, either on purpose or by accident.



I was raised by a cup of coffee.
User currently offlineSpacepope From Vatican City, joined Dec 1999, 2864 posts, RR: 1
Reply 17, posted (3 years 9 months 1 week 6 days ago) and read 7341 times:

Quoting bigphilnyc (Reply 9):
The Navy has F-16s?

Indeed, many were embargoed PakAF examples, and were called F-16N


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The last of the famous international playboys
User currently offlinekingfriday013 From United States of America, joined May 2007, 1294 posts, RR: 10
Reply 18, posted (3 years 9 months 1 week 6 days ago) and read 7303 times:

I was at the Unclaimed Luggage Store just over a year ago (a year and a week ago, to be exact) on my road trip. Was driving from CLT to ATL that day, via BNA and a U-turn in Kentucky. I got a cheap multi-tool (was cheap, cost even less), a laptop cable lock with a motion alarm, a sterling silver necklace for my mother, and some cz earrings that I'm saving as a present for a girlfriend (should I meet someone while I'm in college... hopefully it's not just wishful thinking).

HUGE store, it's amazing. I would love to go back there and get some more stuff.

-J.



Tho' I've belted you an' flayed you, By the livin' Gawd that made you, You're a better man than I am, Gunga Din!
User currently offlinerailker From Canada, joined Aug 2006, 170 posts, RR: 0
Reply 19, posted (3 years 9 months 1 week 5 days 23 hours ago) and read 7192 times:

Another thing to keep an eye out for if you want some interesting things is when the TSA auctions off confiscated items. Dunno how much airports advertise it, but last time I went, there were screening bins FILLED with knives, scissors, wine bottle openers, all sorts of things. There was a 4" hunting knife.

Which brings to point another topic -- how, 9 years after 9/11, do people STILL not realize they can't bring scissors, multi-tools, bottle openers, hunting knives on board their carry-on luggage? And this isn't one or two people forgetting, this was 2 bins FULL of safety scissors, another 2 bins FULL of sharper scissors, like the kind you'd find in a first aid or makeup kit, three bins full of pocket knives, folding knives, steak knives, hunting knives. All sorts of things ...


User currently offlineantoniemey From United States of America, joined Dec 2005, 1531 posts, RR: 4
Reply 20, posted (3 years 9 months 1 week 5 days 21 hours ago) and read 7114 times:

Quoting GA330 (Reply 5):
Some times the bag tag is ripped off from the bag and there are no other information in which will identify the owner of the bags. In this case, it is up to the diligence of the agents over at the points of departure, transits, and destination to look out for the bags as described in the PIRs, but as we all know it, there will be way too many of those and usually the agents are not paid enough to care enough. That is why it is important to always tag your name and a current address and phone number on the outside of your bag, better yet, print your itineraries and place it inside your baggage every time you travel.

And then there's the fact that even if the agent DOES care (many do) 99% of all lost bags are described as a "black 22" by the owner. I used to deliver the delayed bags to the owners and you'd be amazed... Army duffels, gym bags, briefcases... all listed as being a black 22.



Make something Idiot-proof, and the Universe will make a more inept idiot.
User currently offlineAeroVega From Netherlands, joined Nov 2007, 44 posts, RR: 0
Reply 21, posted (3 years 9 months 1 week 5 days 20 hours ago) and read 7042 times:

Quoting contrails15 (Reply 7):
I mean if you have a kid and you get off the plane, isn't your first task to get your kid in the stroller???

Yes, but it is not always clear where you get your stroller back. Sometimes you get it back at the gate, but other times it comes back on the belt. If you are used to get your stroller back on the belt then I can image that it can be quite a hassle to get it back when it is still at the gate.


User currently offlinedxing From , joined Dec 1969, posts, RR:
Reply 22, posted (3 years 9 months 1 week 5 days 18 hours ago) and read 6972 times:

I always liked Flip Wilson's "best lost luggage" quote. An older lady at LAX was overheard to say to the baggage claim man...."Mister if you can fly this airplane 600 miles an hour in the dark from New York and find Los Angeles, then you can find my bags!!!!" You go girl!!!

User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4141 posts, RR: 1
Reply 23, posted (3 years 9 months 1 week 5 days 9 hours ago) and read 6700 times:
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Quoting SurfandSnow (Thread starter):
Finally, how is luggage actually "lost"?



**Whenever** I change from UAX to UA at SFO, I lose my checked suitcase. (I guess "delayed" would be more correct.)

But this is 100% of the time we're talking about.

My international YYC-SFO-IAD connections I can understand--sort of-- since I sometimes lose my bag going in the other direction. But my MRY-SFO-IAD connections I could never understand.
Both of these are OO to UA connections.

I normally get my case at work the next day. Once it was 9pm -- a good thing I was doing overtime.  

Btw, the concessionaire at Washington-Dulles and I are on a first name basis.  


User currently offlinekingfriday013 From United States of America, joined May 2007, 1294 posts, RR: 10
Reply 24, posted (3 years 9 months 1 week 5 days 4 hours ago) and read 6509 times:

Quoting railker (Reply 19):
Another thing to keep an eye out for if you want some interesting things is when the TSA auctions off confiscated items. Dunno how much airports advertise it, but last time I went, there were screening bins FILLED with knives, scissors, wine bottle openers, all sorts of things. There was a 4" hunting knife.

I've seen that too. One of my assistant scoutmasters got a hold of a box of small pocketknives, after the next meeting every scout in my troop had a knife of his own  

He also got a box of lighters. Those really helped the cub pack I bet!

-J.



Tho' I've belted you an' flayed you, By the livin' Gawd that made you, You're a better man than I am, Gunga Din!
25 United_fan : Here's two; When I was leaving LAS,the check in person put someone else's sticker/tag on my bag. If i didn't see that airport printed on that sticker
26 antoniemey : It would have gone to the airport on the tag. When you got to your destination and reported it missing and the bag was leftover at the end station th
27 FlyASAGuy2005 : I worked the bagroom for 4 months at ASA; full time and only saw one instance where would could not figure out what to do with the bag. And this is i
28 iairallie : Used cz earrings as a gift? You have lots to learn about women. I can get really nice CZ earrings brand new at nordstrom rack for less than 5 bucks.
29 PWM2TXLHopper : Yes, I've personally lost a bag that was never seen again! It was a nightmare situation from hell, that I hope to never go through again! Also, gave m
30 GA330 : PWM2: With so much valuables in your checked bag, they might have been stolen at some point in your situation. Crime syndicate at airports in the US h
31 FlyASAGuy2005 : Although losing a bag forever is pretty rare considering the amount of bags that is handled each year successfully, it is not so rare to have somethin
32 kgaiflyer : Oh yes you will -- if you fly Cape Air. After spending Saturday in bucolic Hanover, New Hampshire, I flew 9K for the first time -- LEB-BOS. A ramper
33 ckfred : Back in the days of regulation, they used to do this at ORD. I also seem to remember having to show claim checks and bag tags at ATL and LAS, but tha
34 ericaasen : One thing people need to consider is the actual quality of the luggage they're using. I know what Yogi Beara said, "Why buy good luggage? You only us
35 Avionetuss : It's funny to read all this stuff and realise I've been through the opposite situation... once I left by mistake a set of Armani sunglasses in the si
36 contrails15 : Sad its a surprise to you because believe or not, not all of us ramp agents are thieves. Things are going to happen, especially when you have no cont
37 katwspotter : it always drives me nuts when a pax comes to filed a delayed luggage claim and its of course a black 22 with medication they need take everyday...its
38 Yflyer : I think he's surprised that they didn't fall out or get damaged, not that they didn't get stolen.
39 PWM2TXLHopper : Yeah, I agree. It was just that since I was moving to another country, and not coming home for a while (unlike on a short trip when you don't need to
40 Aloha717200 : I believe your bag was stolen, as well. I'll be facing a move to the UK here in the next year, and one of the things that I know is that the posessio
41 antoniemey : Locks aren't banned here... but if you use one that the TSA hasn't "approved" (AKA one they don't have a master key to) then issues arise.
42 GA330 : It is not always the airline agents who happens to steal the contents of baggage. I think more than often the TSA guys are the ones to blame. Many hor
43 Avionetuss : That's right, I was relief that there were intact, this net I talked about is meant to hold a water bottle or something like that, I jut put my glass
44 F9Fan : A few years ago, I flew F9 from DEN to OMA for a wedding. Unfortunately, my luggage did not arrive with me. It was the last flight of the day, so OMA
45 Antoniemey : Yeah, but at the normal rates for luggage delivery it would have cost them about the price of your ticket to do so. I've done many a late night lugga
46 UAL747DEN : I had a very late night and a nasty hangover after drinks at the ONT Marriott and missed my CO flight to DEN through IAH by seconds. So I decided to c
47 exFATboy : At some Florida destinations, some airlines pull golf clubs - the single most commonly stolen item - off the belt as soon as they come through and re
48 thegman : They checked at LAX T1 up until about 2001 or so.
49 saxman66 : I have too lost a bag to be never found again. Back in 2005 I was taking AA from DFW to MSP. Only one flight non-stop. When I got to MSP I had lots of
50 Post contains images FlyASAGuy2005 : Ha! Flew Cape Air quite often pre 2007 between SJU and STT! Pretty cool operation down there. In San Juan it's a little bigger but in STT, the guys t
51 Post contains images kgaiflyer : That's how it works in Hanover-Lebanon New Hampshire. And the woman at the desk says, "If you want juice or water or something, I take care of that t
52 rolfen : I think a personalized present would do better. But I have to tell you, I think lots of girls crave for guys like you. I know my girlfriend would wan
53 iairallie : It would indeed for the right type of girl.
54 UAL747DEN : I think you should give this future woman you have yet to meet a snowglobe, it would just fit!
55 Post contains images KINGFRIDAY013 : When you're in college and nobody has money, anything shiny is considered fancy -J.[Edited 2010-07-17 07:53:32]
56 Post contains links rottenray : Con, I'm one who believes that there are precious few thieves in the industry, at least outside of the boardrooms. Unfortunately, those few thieves s
57 Jetmatt777 : While flying on AA to LGA. We were overbooked out of OKC to DFW. We got IDB'd and had to take the next flight out, and a 2.5 hr connection in DFW. Fin
58 BlueFlyer : My best "lost luggage" story is courtesy of CO. For some reason (flights were on time), I made a connection to YUL in EWR, my luggage did not. Once I
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