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CO Tests Self-Boarding At IAH  
User currently offlineNYC2THEWORLD From United States of America, joined Mar 2007, 662 posts, RR: 0
Posted (3 years 8 months 3 weeks 3 days 10 hours ago) and read 8988 times:

http://www.usatoday.com/travel/fligh...ing-houston-intercontinental_N.htm

Quote:

Boarding a plane without an agent to inspect or take your pass has arrived in the USA.
Continental Airlines has confirmed it's testing the procedure at a gate at its hub in Houston Intercontinental. It's the first experiment at what's called "self-boarding" in the U.S.

In self-boarding, passengers — much like customers of the New York City subway— swipe their boarding passes at a kiosk reader at the gate. That opens a turnstile or door to the jet-bridge. Although an agent isn't there to take the pass, one is typically present to handle problems and other customer service tasks.

Does anybody know what gate this is at IAH and how the trial has been going?


Always wonderers if this "last and final boarding call" is in fact THE last and final boarding call.
50 replies: All unread, showing first 25:
 
User currently offlinegonnagetbumpy From United States of America, joined May 2009, 45 posts, RR: 0
Reply 1, posted (3 years 8 months 3 weeks 3 days 10 hours ago) and read 8868 times:

Just like kiosks, I'm nearly positive it will become the 'norm' in the next five to ten years.

User currently offlineLAXintl From United States of America, joined May 2000, 24310 posts, RR: 47
Reply 2, posted (3 years 8 months 3 weeks 3 days 10 hours ago) and read 8832 times:

Cool.
Lufthansa has a few self-board gates in FRA. Work quite well, and I'm all for it.



From the desert to the sea, to all of Southern California
User currently offlineBD338 From United States of America, joined Jul 2010, 697 posts, RR: 0
Reply 3, posted (3 years 8 months 3 weeks 3 days 9 hours ago) and read 8688 times:

Self reservation (internet)
Self check in
Self boarding

what next? Will we see the end of human interaction in the on ground services?


User currently offlineCOflyerBOS From United States of America, joined Jun 2007, 300 posts, RR: 0
Reply 4, posted (3 years 8 months 3 weeks 3 days 9 hours ago) and read 8663 times:

Hmmm, after what I saw at LAX the other day, if this is the wave of the future, I might go back to paper tickets. Several people couldn't get a signal in Terminal 7 (we were forced over there because Terminal 6's security line was closed due to some sort of press event) and were forced out of the security line after holding everyone up for a good 15 minutes.

User currently offlineAznMadSci From United States of America, joined Dec 2007, 3635 posts, RR: 5
Reply 5, posted (3 years 8 months 3 weeks 3 days 8 hours ago) and read 8447 times:

Quoting LAXintl (Reply 2):
Cool.
Lufthansa has a few self-board gates in FRA. Work quite well, and I'm all for it.

I tried this at MUC, and it's like you're boarding a subway train. Kinda cool! I wonder which gates they are using. Anyone know?

On a bit of a tanget, UA will be relocating from Terminal A to C at IAH on 16Aug.



The journey of life is not based on the accomplishments, but the experience.
User currently offlineNYC2THEWORLD From United States of America, joined Mar 2007, 662 posts, RR: 0
Reply 6, posted (3 years 8 months 3 weeks 3 days 8 hours ago) and read 8378 times:

Quoting COflyerBOS (Reply 4):
Hmmm, after what I saw at LAX the other day, if this is the wave of the future, I might go back to paper tickets. Several people couldn't get a signal in Terminal 7 (we were forced over there because Terminal 6's security line was closed due to some sort of press event) and were forced out of the security line after holding everyone up for a good 15 minutes.

This is different from getting a paperless boarding pass. Think of turnstyles to enter a skyscraper type of deal.



Always wonderers if this "last and final boarding call" is in fact THE last and final boarding call.
User currently offlineikramerica From United States of America, joined May 2005, 21414 posts, RR: 60
Reply 7, posted (3 years 8 months 3 weeks 3 days 8 hours ago) and read 8327 times:

Quoting NYC2THEWORLD (Reply 6):
This is different from getting a paperless boarding pass. Think of turnstyles to enter a skyscraper type of deal.

Yep, this is why I won't use paperless no matter how many times UA wants to send me an email encouraging me.



Of all the things to worry about... the Wookie has no pants.
User currently offlineBlueF9A320 From United Kingdom, joined Oct 2004, 88 posts, RR: 0
Reply 8, posted (3 years 8 months 3 weeks 3 days 8 hours ago) and read 8279 times:

Quoting NYC2THEWORLD (Thread starter):
Does anybody know what gate this is at IAH and how the trial has been going?

It's at gate E4 and from what I understand, 1-2 months.



Audentes Fortuna Juvat...
User currently offlineBlueman87 From United States of America, joined Aug 2009, 535 posts, RR: 0
Reply 9, posted (3 years 8 months 3 weeks 3 days 8 hours ago) and read 8265 times:

jump the turnstile bad idea i think


B6 T5 JFK DL T2/3 JFK
User currently offlineAznMadSci From United States of America, joined Dec 2007, 3635 posts, RR: 5
Reply 10, posted (3 years 8 months 3 weeks 3 days 8 hours ago) and read 8240 times:

I did a bit of research and someone has already blogged about it. The gate in testing is E4, one of the widebody gates. It seems it may be easier to install self-boarding at Terminal E than it would with Terminal C unless the widen the gate areas just a bit. It definitely does not look as bulky as LH's.

If moderators permit, you can check it out on this link from a blog:
Self-Boarding Coming to the U.S.



The journey of life is not based on the accomplishments, but the experience.
User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 23
Reply 11, posted (3 years 8 months 3 weeks 3 days 8 hours ago) and read 8175 times:

Quoting AznMadSci (Reply 5):
On a bit of a tanget, UA will be relocating from Terminal A to C at IAH on 16Aug.

Glad I'll be in OGG when that happens! Will they be using gates on the northwest side of C?

Quoting BlueF9A320 (Reply 8):
It's at gate E4 and from what I understand, 1-2 months.

I flew out of E4 about 6 weeks ago and it wasn't installed at that time, but then again it only on a B752.



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlinemrskyguy From United States of America, joined Aug 2008, 1214 posts, RR: 3
Reply 12, posted (3 years 8 months 3 weeks 3 days 8 hours ago) and read 8176 times:

Quoting BD338 (Reply 3):
what next? Will we see the end of human interaction in the on ground services?

The way things are going these days with customer service, that may not be such a bad thing..   



"The strength of the turbulence is directly proportional to the temperature of your coffee." -- Gunter's 2nd Law of Air
User currently offlineAznMadSci From United States of America, joined Dec 2007, 3635 posts, RR: 5
Reply 13, posted (3 years 8 months 3 weeks 3 days 7 hours ago) and read 8029 times:

Quoting IAHFLYR (Reply 11):
Glad I'll be in OGG when that happens! Will they be using gates on the northwest side of C?

From one of the UA guys on IAHSpotters, I believe he said C17-C20, so that side of North Concourse.

Quoting IAHFLYR (Reply 11):
I flew out of E4 about 6 weeks ago and it wasn't installed at that time, but then again it only on a B752.

From the blog link I posted above, they had installed it around 08June. There are 3 overhead monitors over each lane, the 2 farthest ones are for self-boarding, while the one closest to the counters are for agent scanning. Rather interesting. As I said I can see them install this on the E gates, but not in C, much less B unless they do start work on the new B.



The journey of life is not based on the accomplishments, but the experience.
User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 23
Reply 14, posted (3 years 8 months 3 weeks 3 days 7 hours ago) and read 7951 times:

Quoting AznMadSci (Reply 13):
unless they do start work on the new B.

Ahh yes the new "B". I'll be dead before the city does that work, almost like the above ground link to Terminal A from Terminal B!  
Quoting AznMadSci (Reply 13):
From one of the UA guys on IAHSpotters

Only hope it wasn't you know who....ATCT!



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlinevgnatl747 From United States of America, joined Apr 2001, 1502 posts, RR: 2
Reply 15, posted (3 years 8 months 3 weeks 3 days 7 hours ago) and read 7947 times:

Personally, I'd think it would be amazing if these things supported boarding priority. When you've got a layover, you can plant yourself across the hall and enjoy an endless amount of entertainment as gate lice attempt to jump the queue only to have the machine tell them it's not their turn yet! Agents 90% of the time won't point out that you've jumped the queue and we're only on zone 1 not zone 6, but a machine...


Work Hard. Fly Right. Continental Airlines
User currently offlineAznMadSci From United States of America, joined Dec 2007, 3635 posts, RR: 5
Reply 16, posted (3 years 8 months 3 weeks 3 days 6 hours ago) and read 7896 times:

Quoting IAHFLYR (Reply 14):
Ahh yes the new "B". I'll be dead before the city does that work, almost like the above ground link to Terminal A from Terminal B!

Hahaha ... TerminaLink to A is almost done! Don't know when it's opening up, but it's shaping up nicely!



The journey of life is not based on the accomplishments, but the experience.
User currently offline9252fly From Canada, joined Sep 2005, 1381 posts, RR: 0
Reply 17, posted (3 years 8 months 3 weeks 3 days 6 hours ago) and read 7850 times:

Quoting mrskyguy (Reply 12):
The way things are going these days with customer service, that may not be such a bad thing..


That's until the machine breaks down and all the passengers start having a meltdown wondering what ever happened to all those surly agents.


User currently offlineBD338 From United States of America, joined Jul 2010, 697 posts, RR: 0
Reply 18, posted (3 years 8 months 3 weeks 3 days 6 hours ago) and read 7804 times:

Quoting vgnatl747 (Reply 15):
When you've got a layover, you can plant yourself across the hall and enjoy an endless amount of entertainment as gate lice attempt to jump the queue only to have the machine tell them it's not their turn yet! Agents 90% of the time won't point out that you've jumped the queue and we're only on zone 1 not zone 6, but a machine...

ah, that is a brilliant idea could be hours of entertainment. Maybe the gates can be sized so outsize suitcases cannot be dragged on as carry-ons?

[Edited 2010-07-27 21:12:23]

User currently offlinedrerx7 From United States of America, joined Jun 2000, 5062 posts, RR: 8
Reply 19, posted (3 years 8 months 3 weeks 3 days 6 hours ago) and read 7794 times:

Quoting AznMadSci (Reply 16):
Hahaha ... TerminaLink to A is almost done! Don't know when it's opening up, but it's shaping up nicely!

Should be September/October judging by the progress that I saw last week. The move of UA to C is waaaaaay overdue; I've been flying UA into and out of IAH almost exclusively for the last year and flights are more and more packed. ALWAYS oversold. The flights into IAH are also very very heavy with IAH transfer passengers. The interesting thing is that the north concourse gates that they are moving into on C (if those are the gates) are widebody capable.



Third Coast born, means I'm Texas raised
User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 20, posted (3 years 8 months 3 weeks 3 days 6 hours ago) and read 7762 times:

Quoting vgnatl747 (Reply 15):
Agents 90% of the time won't point out that you've jumped the queue and we're only on zone 1 not zone 6, but a machine...

To play devil's advocate, what about when a family is trying to board and one person has "Zone 2" and another has "Zone 6"? Instead of being able to board with the lowest zone in your group (Zone 2), are those groups now going to have to decide between waiting at the gate for the highest zone or leaving 6 year old Junior standing in the gate area because due to rebooking from a canceled flight, instead of being seated together, Dad is in the Bulkhead Row and needs to board early to ensure he can put his carry-on in the overhead bin while Junior was seated further back in the plane and has Zone 6?

I'm not disagreeing with you, as I believe people should board when their zone is called and that gate agents should do a much better job of enforcing the zones when boarding (in addition to carry-on regulations), but a machine is imperfect and will have flaws. And the scenario I've drawn up comes to mind partially from my own experiences this past weekend in which my family of four was seated together and our flight was canceled. We were rebooked and spread throughout the new flight. Fortunately, the youngest person is my 19 year-old sister and capable of boarding an airplane by herself. However, my dad and I have Elite status so we had a lower zone number than my sister and mother, yet they boarded with us. So as I said, I'm just playing devil's advocate here from my own experiences and why I don't necessarily think this system will be a great idea since machines can't work out every single scenario that might occur, while a gate agent can quickly think and react based on the circumstance and say "Okay, go ahead and board" or say "Please wait until your zone is called".

[Edited 2010-07-27 21:23:04]

User currently offlinebohica From United States of America, joined Feb 2004, 2627 posts, RR: 0
Reply 21, posted (3 years 8 months 3 weeks 3 days 5 hours ago) and read 7642 times:

Quoting BD338 (Reply 3):
Self boarding

An excellent reason to charge another $25 fee.

[Edited 2010-07-27 22:18:21]

User currently offlineDl767captain From United States of America, joined Mar 2007, 2539 posts, RR: 0
Reply 22, posted (3 years 8 months 3 weeks 3 days 4 hours ago) and read 7559 times:

I see three problems with this, passengers aren't always the smartest bunch and will most likely hold up the line trying to figure out how to scan, I've had a lot of problems with them trying to scan my printed out boarding pass and they eventually just had to do it on the computer, and the mad rush of people who will pretend they are in an earlier zone to board first.

User currently offlineUALWN From Andorra, joined Jun 2009, 2654 posts, RR: 2
Reply 23, posted (3 years 8 months 3 weeks 3 days 2 hours ago) and read 7371 times:

Quoting LAXintl (Reply 2):
Lufthansa has a few self-board gates in FRA. Work quite well, and I'm all for it.

I believe most if not all of the LH gates at FRA can use self-boarding. Certainly all the ones I've used recently.

Quoting Dl767captain (Reply 22):
I see three problems with this, passengers aren't always the smartest bunch and will most likely hold up the line trying to figure out how to scan, I've had a lot of problems with them trying to scan my printed out boarding pass and they eventually just had to do it on the computer, and the mad rush of people who will pretend they are in an earlier zone to board first.

It has been working in Germany for a few years without major issues.



AT7/111/146/Avro/CRJ/CR9/EMB/ERJ/E75/F50/100/L15/DC9/D10/M8X/717/727/737/747/757/767/777/AB6/310/319/320/321/330/340/380
User currently offlineNetJets21 From United States of America, joined Jul 2010, 81 posts, RR: 0
Reply 24, posted (3 years 8 months 3 weeks 3 days 2 hours ago) and read 7358 times:

If they have a gate agent right there, what is the point of the self boarding?

25 Post contains images m11stephen : Am I the only one who still values human interaction and contact with airline employees? I also see a few security issues with this. I frequently see
26 UALWN : As I said above, this has been in use with LH for a while now, apparently without problems.
27 vgnatl747 : This is a bit off topic for this thread, but generally speaking if you're in the same PNR you should all have the same zone number. When I worked for
28 UAL777UK : What a great form of entertainment this would be. Hopefully some really embarrassing siren goes off to signal to the person who is not supposed to be
29 NYC2THEWORLD : There will still be the same number of Agents as per the article however, rather than one (or two) spend their time boarding the flight, they can spe
30 tu154m : From my experiences, Europeans are alot more civil than the American traveller who complains about their $99 fare from NYC-LAX!!!!!! I bet within a y
31 Evan767 : Agreed. This move will save airlines a lot of time and money; it will greatly increase the efficiency of their agents. More and more flights will now
32 FlyDeltaJets87 : We were actually on different PNRs because we had to book the tickets separately as we were using flight vouchers my dad took from getting a bump. We
33 GSPflyer : Good point. These are probably some of the same people who can't figure out how to use the self-checkout at Wal-Mart
34 Post contains images SASDC8 : Here in Norway SK has been using self service boarding machines for the last 10 years or so and they do work perfectly. You can scan your boarding pas
35 sw733 : Tell that to AA...I booked a flight using miles for my fiance and I, I am a frequent flier (ExecPlat) and she is not. I ended up with Priority Access
36 YYZatcboy : Sounds like a security risk to me. If you check in online, and then self board then no one has checked your ID or name to ensure you are who you say y
37 FlyDeltaJets87 : How is that any different than now? In the US, the only place your ID is checked is at the TSA checkpoint and when you check-in IF you are checking b
38 United1 : The only place they check an ID now is when the TSA matches your ID with your boarding pass. Unless of course your flying overseas or checking bags.
39 YYZatcboy : Hmm. CATSA does not check ID's here (IIRC it's illegal for them to do so), so I guess we won't be seeing this in Canada any time soon.
40 type-rated : If WN ever tries this self boarding thing they'll probably have you blow into a alcohol blood level device before your boarding pass is issued. With s
41 B6A322 : Self flying!
42 Post contains images platinumfoota : "Please enter Destination"..... "Destination not available, Please Try Again"
43 Vasu : Mind you... some airlines' websites do remind me of in-car GPS systems!
44 aviationitgirl : Now see, generally the crowd her is of a higher intellectual caliber than the flying public. And as an airline agent let me say, passengers are idiots
45 congaboy : As long as the human interaction is at union scale, yes...the ROI is fairly quick if you are able to reduce your staff from three to two agents...and
46 FlyDeltaJets87 : Not to mention a ton of passengers in the gate area who will go "Huh? What is that guy doing?" and hopefully make enough of a scene as to alert the g
47 congaboy : Just being a smart-alec, DeltaJet...I love those actuaries with their families with 2.2 children. Yea, I think the real goal is a single agent for na
48 ikramerica : Why not bother to READ before you get smart... I was responding to the mobile boarding pass that UA is pushing on me, not the turnstyles. Problem is
49 ikramerica : CO's goal is far fewer than that for regionals. The "shed" terminal has 1 or two staff for all the gates in total, as you have them check you through
50 congaboy : Fail, indeed...my apologies. I quite agree with your point, now that I read it! And cannot be alleviated until the TSA gets a full solution in place
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