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LHR T5: Agent # Per Flight -> Cost Effective?  
User currently offlineSNATH From United States of America, joined Mar 2004, 3247 posts, RR: 22
Posted (4 years 4 months 3 weeks 2 days 2 hours ago) and read 1915 times:

Hi all,

I connected through LHR's T5 the other day and I was fascinated with how many agents they needed to handle a single flight (and it was a domestic flight LHR - GLA on a half full A321, not a B777 / B747 or anything like that). So, I saw two BAA agents matching barcodes to faces (who was the smart-ass who came up with that nonsense anyway?), two BA agents checking boarding passes, and a fifth person on the jetway (I _think_ they were BA, but I can't quite remember).

So, seriously, is that really cost effective? No wonder the airport taxes for the UK are so frigging high...

Tony


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5 replies: All unread, jump to last
 
User currently offlinestar_world From Ireland, joined Jun 2001, 1234 posts, RR: 0
Reply 1, posted (4 years 4 months 3 weeks 1 day 23 hours ago) and read 1825 times:

Quoting SNATH (Thread starter):
matching barcodes to faces (who was the smart-ass who came up with that nonsense anyway?)

What nonsense is that, introducing a check that takes a few seconds so the same terminal can be used for both domestic and international flights? Seems like a good idea to me.


User currently offlinesmi0006 From Australia, joined Jan 2008, 1552 posts, RR: 0
Reply 2, posted (4 years 4 months 3 weeks 1 day 23 hours ago) and read 1797 times:

Quoting SNATH (Thread starter):
No wonder the airport taxes for the UK are so frigging high...

Not really, to break it down:
Two agents from BAA, and two or three from BA. Seems resonable to me. One of the BA employees is probably there to take the bridge of the aircraft, just an extra on a slow shift perhaps? or cabin crew who stepped into the jetway?

Would air traffic taxes really go to BAA for these two employees? I honestly don't know but doubt it.


User currently offlineLX138 From United Kingdom, joined Jul 2009, 403 posts, RR: 0
Reply 3, posted (4 years 4 months 3 weeks 1 day 15 hours ago) and read 1611 times:

It's quite normal and sometimes there could be a high number of 'special assistance' passengers even on a domestic flight, which is quite common, particularly on the very busy GLA service and hence they may have sent more staff to deal with buggies, UM's, wheelchairs etc.

Quoting SNATH (Thread starter):
So, I saw two BAA agents matching barcodes to faces (who was the smart-ass who came up with that nonsense anyway?),

A security measure to ensure that the domestic passengers are separated from international ones.



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User currently offlineimag From United Kingdom, joined Feb 2007, 197 posts, RR: 0
Reply 4, posted (4 years 4 months 3 weeks 1 day 12 hours ago) and read 1520 times:

Same number as my packed 744 flight to JNB during the world cup. One doing premium, one doing the rest and the boarding by seat numbers doesn't really work cause the just let anyone through....bit of a dog show in the end.

I guess on the GLA route, it helps get the plane in the air quicker? Being domestic, it has to have a quicker turn around time?


User currently offlineCrossChecked From United Kingdom, joined Sep 2004, 257 posts, RR: 0
Reply 5, posted (4 years 4 months 3 weeks 1 day 12 hours ago) and read 1499 times:

Quoting imag (Reply 4):
boarding by seat numbers doesn't really work cause the just let anyone through....

I agree - doesn't work because they don't enforce it.

They need to start sticking to the rule. Not least because sticking to it will improve punctuality, but also to make it fair for people like myself who DO abide by the rules and always end up boarding the plane last because everyone else has ignored the calls of the gate staff and just gone on anyway.

I feel like I'm being punished for sticking to the rules (as always)



Cabin crew, doors to manual and cross check.
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