nwafflyer From United States of America, joined Jul 2004, 1050 posts, RR: 2
Reply 5, posted (4 years 8 months 2 weeks 5 days 7 hours ago) and read 13468 times:
Yes, I'm surprised AA flew them. I've flown dogs on both Delta and NW (before the merger) and they won't fly an animal outside of a very cautious temperature range. I'll be flying a pup to Scotland in February/March time frame, and I'll make sure the outside temperature both in DTW and GLA is above freezing
I did not make it down this far before commenting above. Very very unfortunate. I think this should be a wakeup call to increase agent training in areas of this responsibility. There is a high chance that this may be a leading factor in someone at AA shipping them. I know this is a soft area in Customer Service training in many airlines. I would like to see airlines increase this training awareness. Also, there should be a notice that comes up in a PNR that would warn of such. I recall a warning that would come across SABRE that would pinpoint a flight that was flying into a hot area, warning me that pets were not allowed to travel. Do they still do that? IIRC, that warning would come from OPS.
B6A322 From United States of America, joined Jan 2010, 291 posts, RR: 0
Reply 18, posted (4 years 8 months 2 weeks 4 days 22 hours ago) and read 10429 times:
It really is a shame (esp as a dog owner) to read about this happening, but I have to add humor to every situation, so:
Reminds me of a funny (albeit cruel) joke that fits this situation:
A woman is checking in for her flight to Tel Aviv on AA and is giving the agent an earful about how they need to be extra careful with her dog, its her most valuable possession, etc. After assuring her that they will take their utmost care with the dog, the lady proceeds through security and boards her flight.
Once the flight arrives in Tel Aviv, the ramp agent takes the dog (in cage) off of the plane, and, upon inspection realizes to his horror that the dog is dead. He calls a supervisor who agrees that they must find a suitable replacement dog, and place the live dog in the same cage.
When the woman finally receives the cage a few hours later, and sees the dog, she throws a fit "This isn't my dog! That was never my dog! My dog didn't look anything like this!"
The supervising ground agent who was present, said in a very defensive way, "how can you say that? that's the same dog you put on the plane in the US! We really were careful!"
To which the lady replies, "My dog was dead. I was going to Tel Aviv to bury him".
The content I post is solely my own opinion. It is not an official statement by/of/for nor representative of any company
SSTsomeday From Canada, joined Oct 2006, 1276 posts, RR: 1
Reply 20, posted (4 years 8 months 2 weeks 4 days 21 hours ago) and read 9727 times:
Quoting nycbjr (Reply 3): Surprised they even allowed them on, I Believe most carriers ban the transport of animals in hold during the summer months for just this reason.
Yes, I believe that the airlines are self regulated and make their own rules in this regard. I looked into transporting two puppies as baggage this July (LAX-YYZ) so they could be with their family during their summer vacation in Canada, but was denied.
Air Canada has a moratorium on transporting dogs in as baggage at certain cities during certain months. It is city and date specific. So for example there is a moratorium on transporting dogs to/from Los Angeles between approx early June to early September, as I recall. The tarmac may become too hot while the dogs wait to be loaded. Likewise, I suppose similar rules apply in other cities during winter months, due to the cold.
Transporting dogs as freight (not baggage) involves somewhat different rules, and there seemed to be some disagreement depending who at Air Canada I was talking to, but it can cost about $1,000 per dog or more. I was told by one Air Canada rep. that they tend to send animals (as freight, mind you, not baggage) on the red eye from L.A. because that's when they can be assured that it's cool on the tarmac at both airports. I'm not sure what their policy is for Westbound animals - p[erhaps the first flight of the day? (due to no red-eye in that direction.) However there is also a moratorium on sending dogs as freight, though there was some disagreement between the AC reps as to what those rules actually were.
I also contacted a firm that specializes in transporting dogs and taking care of it all for you and they assured me that they were not bound by the airline moratoriums. They are VERY expensive services - and they insist on picking the dog up from your home and transporting it to an address at the destination, so that you don't go anywhere near the airport or custom officials with regard to the dogs.
It's a very confusing, and I would suggest, convoluted scenario.
But I'm surprised AA's rules seem quite a bit more lax, it would appear.
triple7man From Thailand, joined May 2005, 764 posts, RR: 0
Reply 22, posted (4 years 8 months 2 weeks 4 days 20 hours ago) and read 9589 times:
AA has strict guidlines for travelling with pet in cargo and there are temperature restrictions. The cargo holds are pressurized and when there is a pet in cargo the pilots are notified so they turn the heat on. I flew LAX-NRT on AA with my 2 cats. It was stressful but they did fine, and after the 14 day quarantine and I brought them home, it was like they were home. I wrote a TR on it. DFW-LAX-NRT With 2 Cats (by Triple7man Jun 3 2005 in Trip Reports)
PHLapproach From Philippines, joined Mar 2004, 1259 posts, RR: 17
Reply 23, posted (4 years 8 months 2 weeks 4 days 20 hours ago) and read 9283 times:
I'm so thankful my carrier does not accept animals/pets. It's one less thing I to worry about and I don't have to see them getting possibly abused. I would have to always make sure they are taken care of correctly. Very sad incident. I wonder what breed they were.
fxramper From United States of America, joined Dec 2005, 7414 posts, RR: 81
Reply 24, posted (4 years 8 months 2 weeks 4 days 12 hours ago) and read 7063 times:
This is sad, but really stupid whoever decided it was a good idea to fly animals during the month of August. The animals sit in cages on the ramp prior loading and after unloading with index temperatures reaching well over 115F on a ramp surface. Idiot owner(s) should be prosecuted for animal abuse.
Quoting SW733 (Reply 1): heat index near 100 even in the morning. Just my speculation...
At FX we ban lives in cargo bellies regardless of apu on ground and cooled cabins after t/o during heat months.
Quoting nycbjr (Reply 3): I Believe most carriers ban the transport of animals in hold during the summer months for just this reason.
Quoting triple7man (Reply 22): The cargo holds are pressurized and when there is a pet in cargo the pilots are notified so they turn the heat on.
Regardless of an apu running in a pressurized cabin the animals are left on the ramp prior to loading where temperatures go well above 100F. Not conducive for safety of a human much less a small animal that is kenneled.
: I am surprised too, I think we don't take them on until late Sept. or early Oct.
: Thank you for the first evil laugh of the morning!
: I think enough has been made of this incident. The owners will sue AA, AA will settle out of court for a sizeable amount and nothing will ever be hear
: I work for American and we will not accept pets if the temperature at any point along the journey is above 85 degrees... PERIOD!!!!!! When somebody co
: DL suspends carrying animals as baggage from May thru September. As cargo they are still accepted, subject to the temperature restrictions I mentioned
: There is more then likely a clause in the contract of carriage that would protect them from this or they would probably settle out of court. We need
: Well, someone accepted the puppies for flying to ORD. Even though the flight departed TUL at 0730, the local temps were probibly at or near 85 degree
: Exactly. That's my point. We have to check the detailed weather reports and check what the temperature will be at the time the flight will land at it
: At DL, the temps could not exceed the maximum at departure, transfer station (if necessary) and destination. Anywhere along the line the temp could n
: I agree. There will be no one fired at AA. They'd have to fire the check-in agent, the gate agent, the ramp manager, the supervisor, the ramp agent o
: AA may not have to settle out of court. The animal shippers are aware of the rules and they are just as guilty, in this case. I suspect this may be o
: There were 14 puppies, so I doubt it was family animals. Not trained dogs either.
: Yes, but do we know if they were all from the same shipper? I also dispute this, from the article..... "We don't recommend pets traveling that way,"
: Could be, but I doubt it. "Puppy Mills" usually done want to put much money into their "product". They may give you a certificate of shots, etc. but
: Eh, every time something happens you guys start lawyer bashing. Well, if some lawyer took this case they are a fool, unless these dogs were some rare
: Well, I'm not sure how it is, now, but the airlines used to handle alot of the "puppy mill" business. I can remember in the late 80s, early 90s, tran
: Mayor is right. When I worked DFWFFDL puppy mills would drive from TUL, OKC on a weekly basis with semi truck full of pups flying everywhere the temp
: I would hope that the airlines wouldn't do that much "puppy mill" shipping, anymore. Just off the top of my head, before I retired in '05, I really d
: When has that stopped the average American... America is a sue-happy country a settlement should do the trick...
: I agree--TUL and OKC are well-known for "puppy mill" shippers. I recall that CO in past years would routinely get shipments of 8 or 12 pups on a sing
: Well, it seems many of you guys are right about puppies for sale from TUL. A quick search on Bing found several sites in TUL, alone. Here is an exampl