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DL To Allow Passengers To Book Through Facebook  
User currently offlineGSPflyer From United States of America, joined Jul 2010, 369 posts, RR: 0
Posted (4 years 4 months 2 weeks 5 days 14 hours ago) and read 6979 times:

The title says it. Story from the Associated Press:

http://www.google.com/hostednews/ap/...kgUlr6eXGq04mpj0uK9rwefDAD9HI0CHO0

24 replies: All unread, jump to last
 
User currently offlineAcey559 From United States of America, joined Jan 2007, 1545 posts, RR: 2
Reply 1, posted (4 years 4 months 2 weeks 5 days 13 hours ago) and read 6911 times:

I just checked it out and it's a pretty cool idea. It establishes a secure connection so you don't have to worry about having your info stolen. The booking tool is pretty primitive and doesn't allow as many options as delta.com, but I'm assuming that the type of people Delta is catering to here won't care much about all those options, anyway. I'm glad DL isn't ignoring the younger generation, after all, for better or worse we're the future business and political leaders of this country so it's cool to see companies like DL and WN trying to capture that segment now and gain frequent flyers down the road.

User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 7
Reply 2, posted (4 years 4 months 2 weeks 5 days 13 hours ago) and read 6888 times:

Marketing at its best. All we are waiting on now is an I-Phone APP comparable or better than the competion.

Good job DL. Forward looking..



What gets measured gets done.
User currently offlineGSPSPOT From United States of America, joined Sep 2003, 3108 posts, RR: 2
Reply 3, posted (4 years 4 months 2 weeks 5 days 13 hours ago) and read 6723 times:

One thing I've been wondering about.... I know iPhone apps are great and all, but if airlines (like DL) already have mobile websites that any smartphone can access, why is an app necessary?


Finally made it to an airline mecca!
User currently offlineElite From Hong Kong, joined Jun 2006, 2878 posts, RR: 10
Reply 4, posted (4 years 4 months 2 weeks 5 days 13 hours ago) and read 6711 times:

Quoting GSPSPOT (Reply 3):
One thing I've been wondering about.... I know iPhone apps are great and all, but if airlines (like DL) already have mobile websites that any smartphone can access, why is an app necessary?

Kind of like Facebook... an app allows for more features and functions better, as well as having other options such as "push notifications".


User currently offlinebonusonus From United States of America, joined Nov 2009, 403 posts, RR: 0
Reply 5, posted (4 years 4 months 2 weeks 5 days 11 hours ago) and read 6486 times:

This is good marketing, but it seems kind of silly. Why would it be more convenient to the average person to go through facebook than to go through a website like kayak.com, for example? Also, I wouldn't be surprised if, when you buy a ticket through this app, facebook gets access to the details like how much you spent and you are going, for targeted advertising or otherwise...

User currently offlineAirport From , joined Dec 1969, posts, RR:
Reply 6, posted (4 years 4 months 2 weeks 5 days 11 hours ago) and read 6472 times:

Quoting bonusonus (Reply 5):
but it seems kind of silly. Why would it be more convenient to the average person to go through facebook than to go through a website like kayak.com, for example? Also, I wouldn't be surprised if, when you buy a ticket through this app, facebook gets access to the details like how much you spent and you are going, for targeted advertising or otherwise...

With 300 million users on facebook, and with the average time spent on facebook soaring... from a business sense, why not?

Cheers!
Anthony/Airport


User currently offlineAcey559 From United States of America, joined Jan 2007, 1545 posts, RR: 2
Reply 7, posted (4 years 4 months 2 weeks 5 days 10 hours ago) and read 6329 times:

Quoting bonusonus (Reply 5):

Because, if you're like my girlfriend for the past four hours, you've been sitting on the couch on Facebook. If someone can buy a ticket without having to leave that site, it just makes things easier. Haha


User currently offlineoa260 From Ireland, joined Nov 2006, 27342 posts, RR: 60
Reply 8, posted (4 years 4 months 2 weeks 5 days 10 hours ago) and read 6311 times:

Quoting GSPSPOT (Reply 3):
I know iPhone apps are great and all, but if airlines (like DL) already have mobile websites that any smartphone can access, why is an app necessary?

I find the Apps great I have British Airways and Olympic Air on my iPhone 4 and they work really well. Having an App means you can just click on it and everything is there.


User currently offlineAuleyAir From Ireland, joined Jan 2010, 111 posts, RR: 0
Reply 9, posted (4 years 4 months 2 weeks 5 days 10 hours ago) and read 6222 times:

I tried it to see how it work but it only work in the United State so this facebook app is for US people. it not available for the rest of the world

Quoting oa260 (Reply 8):
Quoting GSPSPOT (Reply 3):
I know iPhone apps are great and all, but if airlines (like DL) already have mobile websites that any smartphone can access, why is an app necessary?

I find the Apps great I have British Airways and Olympic Air on my iPhone 4 and they work really well. Having an App means you can just click on it and everything is there.

The iphone app doe work great especially for BA where you can check in online through that app

AuleyAir


User currently offlineYULWinterSkies From United States of America, joined Jun 2005, 2185 posts, RR: 5
Reply 10, posted (4 years 4 months 2 weeks 5 days 10 hours ago) and read 6218 times:

Quoting Acey559 (Reply 1):
It establishes a secure connection so you don't have to worry about having your info stolen.

Not to worry? Apart from having your info stolen by Facebook itself for targeted ad purposes, it's indeed probably as safe as everywhere else.



When I doubt... go running!
User currently offlinerampguy From , joined Dec 1969, posts, RR:
Reply 11, posted (4 years 4 months 2 weeks 5 days 10 hours ago) and read 6181 times:

Quoting FlyASAGuy2005 (Reply 2):
Marketing at its best. All we are waiting on now is an I-Phone APP comparable or better than the competion.

Good job DL. Forward looking..

That is a ridiculous statement.


User currently offlineoa260 From Ireland, joined Nov 2006, 27342 posts, RR: 60
Reply 12, posted (4 years 4 months 2 weeks 5 days 9 hours ago) and read 6055 times:

Quoting AuleyAir (Reply 9):
The iphone app doe work great especially for BA where you can check in online through that app

Yes have not used it yet but you can also do the same on the OA one.




Just downloaded the AA App and its quite good also.


User currently offlinerottenray From United States of America, joined Jun 2010, 280 posts, RR: 0
Reply 13, posted (4 years 4 months 2 weeks 5 days 9 hours ago) and read 6027 times:

Quoting bonusonus (Reply 5):
This is good marketing, but it seems kind of silly. Why would it be more convenient to the average person to go through facebook than to go through a website like kayak.com, for example?


Exactly my thoughts...

I mean, it's websites - not like you have to drive cross-town to go from FaceBook to Delta!

Personally, I think it represents the current slightly moronic culture possessing many websites to be all things to all people, instead of concentrating on being very, very good at something.


Also, be forewarned. FaceBook has gotten into the habit of collecting little "innocent" pieces of data.

I'm sure even though the page you put your CC num into is secure, I'll bet your general flight info will be captured for marketing purposes.



RR


User currently offlineGSPSPOT From United States of America, joined Sep 2003, 3108 posts, RR: 2
Reply 14, posted (4 years 4 months 2 weeks 5 days 8 hours ago) and read 5995 times:

Quoting AuleyAir (Reply 9):
Quoting GSPSPOT (Reply 3):
I know iPhone apps are great and all, but if airlines (like DL) already have mobile websites that any smartphone can access, why is an app necessary?

I find the Apps great I have British Airways and Olympic Air on my iPhone 4 and they work really well. Having an App means you can just click on it and everything is there.

The iphone app doe work great especially for BA where you can check in online through that app

So, I guess I'm confused now. Why wouldn't a mobile version of a website have all the functionality of an app? Wouldn't it just be different ways to access pretty much the same thing?



Finally made it to an airline mecca!
User currently offlineTVNWZ From United States of America, joined Feb 2006, 2415 posts, RR: 2
Reply 15, posted (4 years 4 months 2 weeks 5 days 8 hours ago) and read 5916 times:

Facebook>? Howabout just fixing the things wrong with the website first. Misplaced prioritites.

User currently offlineViscount724 From Switzerland, joined Oct 2006, 26029 posts, RR: 22
Reply 16, posted (4 years 4 months 2 weeks 5 days 8 hours ago) and read 5911 times:

Quoting rottenray (Reply 13):
Quoting bonusonus (Reply 5):
This is good marketing, but it seems kind of silly. Why would it be more convenient to the average person to go through facebook than to go through a website like kayak.com, for example?


Exactly my thoughts...

I mean, it's websites - not like you have to drive cross-town to go from FaceBook to Delta!

Personally, I think it represents the current slightly moronic culture possessing many websites to be all things to all people, instead of concentrating on being very, very good at something.

Agree. What's the point? I only book through the airlines' own websites, after sometimes checking for the lowest fare on sites like ITA Software.

Quoting rottenray (Reply 13):
Also, be forewarned. FaceBook has gotten into the habit of collecting little "innocent" pieces of data.

Exactly. That's why I don't use Facebook or any similar sites. I've read too many articles on privacy invasion issues and personal data being used for undesirable purposes.


User currently offlineByrdluvs747 From United States of America, joined Jul 2004, 2470 posts, RR: 1
Reply 17, posted (4 years 4 months 2 weeks 5 days 8 hours ago) and read 5866 times:

Quoting rottenray (Reply 13):
Also, be forewarned. FaceBook has gotten into the habit of collecting little "innocent" pieces of data.

Exactly. I'll just wait until all the idiots that use this find out their info was harvested.



The 747: The hands who designed it were guided by god.
User currently offlinexero9 From Canada, joined Feb 2007, 155 posts, RR: 0
Reply 18, posted (4 years 4 months 2 weeks 5 days 7 hours ago) and read 5721 times:

FaceBook has become too large and is used for too many things. Everything these days has a "FaceBook Page". What next, will I order pizza, buy a car, find a realtor, apply for credit cards through FB? PASS!

I wonder if eventually you'll get travel suggestions.. "Billy Bob Smith in Austin, TX hasn't seen you in a while. Buy a fight now and re-connect!"


User currently offlineGSPSPOT From United States of America, joined Sep 2003, 3108 posts, RR: 2
Reply 19, posted (4 years 4 months 2 weeks 5 days 6 hours ago) and read 5650 times:

Quoting xero9 (Reply 18):
FaceBook has become too large and is used for too many things. Everything these days has a "FaceBook Page". What next, will I order pizza, buy a car, find a realtor, apply for credit cards through FB? PASS!

I wonder if eventually you'll get travel suggestions.. "Billy Bob Smith in Austin, TX hasn't seen you in a while. Buy a fight now and re-connect!"

Nothing wrong with that... If you don't want to, just don't do it!



Finally made it to an airline mecca!
User currently offlineBD338 From United States of America, joined Jul 2010, 740 posts, RR: 0
Reply 20, posted (4 years 4 months 2 weeks 5 days 6 hours ago) and read 5623 times:

Quoting xero9 (Reply 18):
I wonder if eventually you'll get travel suggestions.. "Billy Bob Smith in Austin, TX hasn't seen you in a while. Buy a fight now and re-connect!"

someone is probably writing an app at this very moment!

I can see why DL would do this but I do think being friends with a company on FB is just a bit lame, way too information can get shared with them that you probably won't realize. So while it will be used by many, I won't be using it on my FB account. delta.com works just fine.


User currently offlineALTF4 From United States of America, joined Jul 2010, 1214 posts, RR: 4
Reply 21, posted (4 years 4 months 2 weeks 4 days 12 hours ago) and read 2554 times:

Couldn't seem to find it on FB.

Besides, with all the incredible amounts of phishing going on on Facebook - this is really a bad idea. Sure, it could happen that you'll get phished at a spoof Delta.com, but the chances are much higher on Facebook.

I won't go into all the details of what would need to (almost magically) fall in to place to allow some unauthorized ticket purchases - but as an IT security professional - it is best to keep your profile lower than larger. There's just so many uncontrollable variables here, IMO.

Call me paranoid if you want.



The above post is my opinion. Don't like it? Don't read it.
User currently offlinemtnwest1979 From United States of America, joined Nov 2005, 2485 posts, RR: 1
Reply 22, posted (4 years 4 months 2 weeks 4 days 7 hours ago) and read 2396 times:

Quoting Acey559 (Reply 7):
Because, if you're like my girlfriend for the past four hours, you've been sitting on the couch on Facebook. If someone can buy a ticket without having to leave that site, it just makes things easier. Haha

LOL, that is great!  

I wonder how many will actually do this though. Maybe while chatting with their friend they say 'hey, come to Boise', and they will say ok and buy ticket right then lol.



"If it ain't broke, don't fix it!"
User currently offlineDL747400 From United States of America, joined Sep 2008, 334 posts, RR: 0
Reply 23, posted (4 years 4 months 2 weeks 3 days 13 hours ago) and read 2206 times:

Quoting ALTF4 (Reply 21):
Couldn't seem to find it on FB.

You go to the Delta FB page, which is www.facebook.com/delta then click on the Book a Trip tab to display the Delta Ticket Window. Works fine. A few glitches, but I'm told they are being worked on. More functionality coming in late 2010 and early 2011.

You will also see the Delta Ticket Window on other sites and in banner ads.

Regarding an iPhone app, one is coming very soon according to the comments in the "What's Coming" section of the Delta blog.


User currently onlineatrude777 From United States of America, joined Aug 2003, 5703 posts, RR: 52
Reply 24, posted (4 years 4 months 2 weeks 3 days 13 hours ago) and read 2180 times:

For those questioning the FB Privacy and Policy with Delta, take the time to go to Delta's FB and read their privacy letter.

There is a note on the page--

Note:Information collected here goes to Delta and not Facebook.
Privacy:Read the Delta Privacy Policy


So, as far as I am concerned reading this, booking Delta on FB is just like booking on Delta.com

Alex



Good things come to those who wait, better things come to those who go AFTER it!
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