laca773 From United States of America, joined Nov 2004, 3749 posts, RR: 2 Posted (2 years 9 months 1 week 5 days 22 hours ago) and read 2586 times:
According to a report on ABC7 news, www.abc7.com , here in Los Angeles, there was some major drama last night (11AUG) with CO's redeye flight from OGG to SNA. CO canceled the flight last night on this route due to a mechanical. However, CO's airport staff, or contract ground crew, left the airport without having taken care of the passengers, placing them in hotels, meal vouchers etc for the night in a dark concourse. Finally @ 0430 they were bussed to a hotel and were rounded back up @ 0930 and headed back to OGG for the return flight to SNA. http://www.flightstats.com/go/Flight...reDate=2010-08-11&x=30&y=3
The story has yet to post on ABC's website, so does anyone else have any details about the horrible communication between CO's or contract staff @ OGG and the failure to take care of their passengers?
It sounds like CO will have some fines to pay, not to mention taking care of the very disgruntled passengers.
AirDX From United States of America, joined Jun 2010, 11 posts, RR: 0 Reply 1, posted (2 years 9 months 1 week 5 days 18 hours ago) and read 2291 times:
That's certainly bad PR, but I'm not sure if CO can actually be fined for anything... I couldn't find the article, but it sounds like the flight was cancelled before any pax actually set foot on the aircraft. When I worked the counter (albeit for a different major airline), we never provided accomodation for controllable cancels at the originating station. We'd do our best to disseminate the information before pax arrived at the airport and would proactively rebook itineraries, but that's about it. Again, it's bad PR to not have anyone at the airport to answer questions, but I'm not sure if it violates any rules. If anything, that CO even provided the hotel sounds like a gesture of goodwill on their part. Of course, that's only my two cents...
tpaewr From United States of America, joined May 2001, 440 posts, RR: 0 Reply 2, posted (2 years 9 months 1 week 5 days 15 hours ago) and read 1957 times:
We don't have OGG staff.
But I'll plead the 5th on who does our ground handling
aogdesk From United States of America, joined Jun 2004, 933 posts, RR: 4 Reply 3, posted (2 years 9 months 1 week 5 days 15 hours ago) and read 1924 times:
Quoting tpaewr (Reply 2): But I'll plead the 5th on who does our ground handling
The Canadian Tulip Festival does your ground handling?? That's a trip......
tpaewr From United States of America, joined May 2001, 440 posts, RR: 0 Reply 4, posted (2 years 9 months 1 week 5 days 14 hours ago) and read 1883 times:
Quoting aogdesk (Reply 3): The Canadian Tulip Festival does your ground handling?? That's a trip......
I swear all I wanted was a graphic! But when the page was titled "Tulip Legacy Exhibit", I couldn't help myself :P
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From United States of America, joined Nov 2004, 3749 posts, 
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