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What Are UA&CO Telling UA&CO?  
User currently offlineVC10er From United States of America, joined Feb 2007, 2866 posts, RR: 10
Posted (3 years 11 months 1 week 5 days 22 hours ago) and read 5477 times:
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Evertime I book a flight with a CO Elite desk representative or call for any reason, I always ask "has Corp HQ informed you of any late breaking news regarding the merger?" all of them say "not much, just you read on the the website"
One CO elite reservation agent said she was NOT aware UA had First class or even E+! (just that United's 747's were a very old model and that UA was so bad it would ruin CO! I would hope that call was recorded for "quality control purposes"!
Not much better at the UA GS desk "all I know is it's our name UNITED is being kept but wit CO's colors. No idea about the fate of UA First class product or Mileage Plus or what happens to GS!?!?
Are they ordered to say nothing by supervsiors or say " just go to the website?"

Have all pax facing employees (for both CO&UA) been or are getting regular briefings and what the NEW United is shaping into and how to manage pax questions on current events / manage rumour and leaks should they be asked?

Are there UA and CO employees on A.net can tell us what they know- naturally without risking your jobs!


The world is missing love, let's use our flights to spread it!
18 replies: All unread, jump to last
 
User currently offlinekiwiandrew From New Zealand, joined Jun 2005, 8544 posts, RR: 13
Reply 1, posted (3 years 11 months 1 week 5 days 21 hours ago) and read 5456 times:
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I would have thought that at this stage there is not a lot that the employees can be told . Don't forget that the merger has not happened yet , it still needs approval from the US authorities ( although I can't really see it being blocked ) and from the shareholders of both airlines ( again , I can't really see it being blocked ) . Until such time as all the legal hurdles have been cleared I cannot see them getting down to the nitty gritty details .


Moderation in all things ... including moderation ;-)
User currently offlineUAL777UK From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 2, posted (3 years 11 months 1 week 5 days 21 hours ago) and read 5432 times:

Lets be honest apart from those on the inside nobody knows much at all. Yes, we all now what the paiont job is going to be like but beyond that do we know what more to expect. i.e. will First go on United International Fleet (I hope not!), will there be two separate J seats on the fleet or will they ditch oneand on and on and on. Once it gets approval I expect or should I say I hope these kinds of issues are cleared up very quickly.

User currently offlineMaverick623 From United States of America, joined Nov 2006, 5567 posts, RR: 6
Reply 3, posted (3 years 11 months 1 week 5 days 21 hours ago) and read 5414 times:

Quoting VC10er (Thread starter):
I always ask "has Corp HQ informed you of any late breaking news regarding the merger?"

Why? No offense, but if the company wanted you to know, you would know.

Quoting VC10er (Thread starter):
Are they ordered to say nothing by supervsiors

There's nothing to say. Front-line employees know exactly as much as you do. Sure, there's the office gossip, but that in itself has always been a no-no to tell customers.

Quoting VC10er (Thread starter):
Have all pax facing employees (for both CO&UA) been or are getting regular briefings and what the NEW United is shaping into and how to manage pax questions on current events / manage rumour and leaks should they be asked?

I'm sure they have a standardized answer they're supposed to give (i.e., "No decisions have been made yet, nothing has been announced, etc...).

Other than that, no. If it's not for sale, they don't need to know about it. Too much legal liability.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineVC10er From United States of America, joined Feb 2007, 2866 posts, RR: 10
Reply 4, posted (3 years 11 months 1 week 5 days 21 hours ago) and read 5378 times:
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Quoting UAL777UK (Reply 2):
customers

Why do you hope that the new UA First suite not go into international fleets? If I can't upgrade to UA's NEW F, i will buy my way in if I'm going to SYD, SIN, HK, GRU/ GIG etc.
It's a fantastic seat, i don't need all the Fru Fru from many of the Eastern and Mid East carriers,
why would you get rlid of such a superior "American" product?



The world is missing love, let's use our flights to spread it!
User currently offlinekiwiandrew From New Zealand, joined Jun 2005, 8544 posts, RR: 13
Reply 5, posted (3 years 11 months 1 week 5 days 20 hours ago) and read 5361 times:
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Quoting VC10er (Reply 4):
Why do you hope that the new UA First suite not go into international fleets?

I think that you may have misunderstood UAL777UKs post - my interpretation of his post was that he hopes UA internation first doesn't "go" in the sense of disappearing/being removed . Don't forget that CO does not have an international first class and there have been rumours as to whether or not the "new" UA will keep a first class product . Perhaps UAL777UK could confirm whether I have understood him correctly ?



Moderation in all things ... including moderation ;-)
User currently offlineUAL777UK From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 6, posted (3 years 11 months 1 week 5 days 20 hours ago) and read 5312 times:

Quoting kiwiandrew (Reply 5):
I think that you may have misunderstood UAL777UKs post - my interpretation of his post was that he hopes UA internation first doesn't "go" in the sense of disappearing/being removed . Don't forget that CO does not have an international first class and there have been rumours as to whether or not the "new" UA will keep a first class product . Perhaps UAL777UK could confirm whether I have understood him correctly ?



Your assumption is correct. I do not want to see the First Suite go in any shape or form. I love the seat and have had the privelige to try it a couple of times since the new config came to LHR. IMHO F will stay especially to major cities like LHR, NRT, SYD, HKG etc. If it does not then you are going to have some very disgruntled flyers.


User currently offlineSTT757 From United States of America, joined Mar 2000, 16820 posts, RR: 51
Reply 7, posted (3 years 11 months 1 week 5 days 17 hours ago) and read 5159 times:

Here's a summary of the merger process, "Customer First Day" will be in the Spring. They will be training staff between the legal merger day and the "Customer First Day";

http://aviationblog.dallasnews.com/a...ontinental-exec-talks-about-t.html



Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently offlineVC10er From United States of America, joined Feb 2007, 2866 posts, RR: 10
Reply 8, posted (3 years 11 months 1 week 5 days 13 hours ago) and read 4861 times:
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Whew!
I adore that seat. I travel for work more than a human should, and 1A or 1K on a UA 747 & 1K on 767 is "my happy place"
I know I only have a few years left...but I will make the most of those years! It's one reason I hope CO's (only Boeing" may give UA another look at the 748!

UAL777UK, I am GS and have flown with UA 1.2 million miles. I get the fact UA isn't going ever be wildly posh or be part of the over done luxury airlines, but UA is a dear friend ( if an airline can be a friend!)
in those 1.2 million miles I can barely think of an incident where United really pissed me off. I don't know you I'm pretty sure, although I do LHR often. But I'd bet you would rock!

My fear, while I like CO a lot too, CO is
a great airline, is that they have a BAD seat design reputation and I hope that doesn't dilute UA premium seats, I also fear they will tinker with the world's bet FF programme!

I would prefer to see a new CO 767-400 decked out with UA's new 4 cabin seats!

Cheers, R



The world is missing love, let's use our flights to spread it!
User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 25
Reply 9, posted (3 years 11 months 1 week 5 days 13 hours ago) and read 4826 times:

This is usual. Often Airline Employees don't even know there Alliance Partners. I don't blame them. They are just doing their jobs.
We are Entusiasts and crazy for all the News we can get...


cheers: DALelite



They loved to fly and it showed..
User currently offlineVC10er From United States of America, joined Feb 2007, 2866 posts, RR: 10
Reply 10, posted (3 years 11 months 1 week 5 days 13 hours ago) and read 4790 times:
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You are so right. I was telling friends about the new LX biz seat- they couldn't have cared less!


The world is missing love, let's use our flights to spread it!
User currently offlineEWRCabincrew From United States of America, joined May 2006, 5523 posts, RR: 56
Reply 11, posted (3 years 11 months 1 week 5 days 4 hours ago) and read 4164 times:

As a CO employee I can only tell you that we don't hear much. Rightfully so. Until the merger had actually taken place, there won't be much said.

Mind you, there are rumors around and I choose not to partake, as I have zero say in anything that will or won't happen.

We will get word on or about September 17th when the shareholders vote and we will also get word when the gov't makes their final decision. Until then, it is status quo. CO is CO, UA is UA.

As for employees not knowing much about UA and/or *A, we have resources available to us to become informed. I, for one, grab any knowledge I can about UA and *A (even other carriers and other alliances) so I can be better informed for myself, be better informed for my co-workers and be better informed for our customers. I use resources available to me at work and online, to name a few places. Mind you, aviation is in my blood and I am a sponge when it comes to this information.

But, that is just me, and I can only speak for myself.



You can't cure stupid
User currently offlineavek00 From United States of America, joined Oct 2004, 4336 posts, RR: 19
Reply 12, posted (3 years 11 months 1 week 4 days 12 hours ago) and read 2681 times:

Quoting DALelite (Reply 9):
Often Airline Employees don't even know there Alliance Partners. I don't blame them. They are just doing their jobs.

For many, such as those in reservations, marketing, and customer-handling airport staff, it IS part of their job to know who the alliance partners are, and no one is helped when they don't know that there are a slew of [artner carriers that can be utilized as needed for things like IRROPS protection.



Live life to the fullest.
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4238 posts, RR: 1
Reply 13, posted (3 years 11 months 1 week 4 days 11 hours ago) and read 2630 times:
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Quoting STT757 (Reply 7):
Here's a summary of the merger process, "Customer First Day" will be in the Spring. They will be training staff between the legal merger day and the "Customer First Day";

http://aviationblog.dallasnews.com/a....html

The comment underneath the article is interesting. It seems CO employees fear the merger will simply help them into unemployment. In that case, there would be no incentive to talk up the merger.


User currently offlineJBAirwaysFan From United States of America, joined May 2009, 951 posts, RR: 0
Reply 14, posted (3 years 11 months 1 week 4 days 7 hours ago) and read 2417 times:

Quoting kiwiandrew (Reply 1):
I would have thought that at this stage there is not a lot that the employees can be told . Don't forget that the merger has not happened yet , it still needs approval from the US authorities ( although I can't really see it being blocked )

I can. For the same reason that the authorities blocked the DL/US Slot Swap I can see them blocking the merger. There is just not enough competition anymore to merge two huge airlines like UA and CO.



In Loving Memory of Casey Edward Falconer; May 16, 1992-May 9, 2012
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4238 posts, RR: 1
Reply 15, posted (3 years 11 months 1 week 4 days 7 hours ago) and read 2397 times:
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Quoting JBAirwaysFan (Reply 14):
Quoting kiwiandrew (Reply 1):
I would have thought that at this stage there is not a lot that the employees can be told . Don't forget that the merger has not happened yet , it still needs approval from the US authorities ( although I can't really see it being blocked )

I can. For the same reason that the authorities blocked the DL/US Slot Swap I can see them blocking the merger. There is just not enough competition anymore to merge two huge airlines like UA and CO.


When European Union regulators gave their blessing to the merger several weeks ago, they cited the anticipated approval by US regulators as one reason for their decision.

I have every reason to believe they have advance knowledge.


User currently offlinekiwiandrew From New Zealand, joined Jun 2005, 8544 posts, RR: 13
Reply 16, posted (3 years 11 months 1 week 4 days 5 hours ago) and read 2328 times:
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Quoting JBAirwaysFan (Reply 14):
I can. For the same reason that the authorities blocked the DL/US Slot Swap I can see them blocking the merger. There is just not enough competition anymore to merge two huge airlines like UA and CO.

I am curious where you see a problem arising - apart from a handful of hub-to-hub routes their networks barely overlap at all .



Moderation in all things ... including moderation ;-)
User currently offlinewindy95 From United States of America, joined Dec 2008, 2713 posts, RR: 8
Reply 17, posted (3 years 11 months 1 week 4 days 4 hours ago) and read 2265 times:

Not much.........The merger along with conrtacts talks and lack of communication is causing rumours to run rampant. Animosity between the two workgroups will continue to rise especially with the competition for jobs/which stations will stay open or close comes into play. To many unknowns for anyone to really care about the merger. Just worried about keeping their jobs in this environment. Pretty much everyone I know at CAL is praying for the Feds to stop it.

Worrying about

Quoting VC10er (Thread starter):
the fate of UA First class product or Mileage Plus or what happens to GS!?!?

Is the last thing on my mind.



OMG-Obama Must Go
User currently offlineLAXintl From United States of America, joined May 2000, 24858 posts, RR: 46
Reply 18, posted (3 years 11 months 1 week 4 days ago) and read 2139 times:

There is nothing much to tell the front line employees as not much has been formally decided. There is some minimal integration but that is more for Star then because of the planner merger.

The full future management teams are not yet decided, with another round of announcements supposedly planned for this week.
There are some 20 odd subject matter expert teams being formed to look and compare the operations, but first they need to do their work to come up with recommendations which will be many month endeavour. Then comes decisions and finally implementation which also can be a long journey.

The announced merger timeline was to run something like 18 months after the closure of the corporate transaction so you are looking at mid/late 2012 before things are truly a single operation assuming the government blesses things by New Years.



From the desert to the sea, to all of Southern California
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