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Fun Talk With The Global Services Desk!  
User currently offlineVC10er From United States of America, joined Feb 2007, 2793 posts, RR: 10
Posted (3 years 7 months 4 days 4 hours ago) and read 3388 times:
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While re-booking a UA flight on the phone with the Global Services desk we had started a nice chat. I asked "so what's the water-cooler talk these days" the agent, (who BTW should be cloned 10,000.00 times as a United representitive - she was amazing. I didn't get her name but UA's customer service ghosts would die with UA reps like her!) so, the agent said chatter was that there is a lot of planning for Rio (I was booking a ticket to GIG-and said it's never been that easy to Rio on UA with all the long layovers and stops) She said I should start to see more flights after the CO merger. (Hmmm, wonder if that's EWR?) Also, both Varig way back and now Tam are decent alternatives in Star Alliance but always felt more distant than let's say Lufthansa or even US Airways, she disagreed and said that she makes a lot of TAM bookings. She mentioned that GIG is expected to pick up a lot even before the Olympics and World Cup.
But what she said that I found most interesting was that in a meeting she was in, (discussing merger news) that word was that the management team from Continental were blown away by the Global Services program and how much revenue it created. I told her the one thing that made me uneasy about the merger was the future of GS. She said after CO's Sr management said they "loved" the program, "the customer centered focus of it" "it's uniqueness" etc made all the UA team very excited.
Now, this was one very sweet UA employee and nobody from the C-suite talking, But I feel better. I have read many GS fliers here on A.net freaking out about it GS's future. Maybe this will give you some relief!


The world is missing love, let's use our flights to spread it!
3 replies: All unread, jump to last
 
User currently offlinedaron4000 From United States of America, joined Mar 2005, 712 posts, RR: 1
Reply 1, posted (3 years 7 months 3 days 19 hours ago) and read 2973 times:

Although I usually take any agent/FA's statements with a grain of salt (UA can barely make nonstop IAD-GIG work 3 weeks out of the year), it does seem to be the word from multiple GS agents that CO likes the program. I was at the GS checkin at ORD a few weeks ago and asked them about the merger. They knew about as much as we already knew, but they did say that GS would be saying and that "Jeff Smisek loves Global Services."

User currently offlineVC10er From United States of America, joined Feb 2007, 2793 posts, RR: 10
Reply 2, posted (3 years 7 months 3 days 7 hours ago) and read 2691 times:
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Well my agent did use the word "Loves" when she was repeating what she had seen in the presentation. I think many UA employees are more proud than usual when CO says something nice about UA rather that CO sounding as if they were just absorbed by the Borg!

I think E+ is also a great UA product as is a real "First" class and the "International First Class" lounges - like SFO, HK, NRT.

Also nothing compares to p.s. Yet? Has AA copied it?



The world is missing love, let's use our flights to spread it!
User currently offlineDeltAirlines From United States of America, joined May 1999, 8868 posts, RR: 12
Reply 3, posted (3 years 7 months 3 days 6 hours ago) and read 2618 times:

Quoting VC10er (Thread starter):

Now, this was one very sweet UA employee and nobody from the C-suite talking, But I feel better. I have read many GS fliers here on A.net freaking out about it GS's future. Maybe this will give you some relief!

Given that Continental has more or less copied Global Services with Presidential Platinum (except that they have published the criteria at $30k spend/yr, unlike UA which does not publish initial qualification criteria), I'd be shocked to see it go away.

That does not change the fact that a lot of other United-type products, such as Economy Plus and three-cabin planes on all trans-oceanic flights will stay (E+ is in the air; I doubt that the new United will be three-cabin on all trans-oceanic flights, if only because there will still be plenty of 757s plying EWR-Europe, and possibly some out of IAD/ORD as well).


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