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What Airline Is "Best" At Losing Your Luggage?  
User currently offlineLAX From United States of America, joined Dec 2000, 2290 posts, RR: 3
Posted (13 years 1 month 2 days 17 hours ago) and read 1942 times:

That really is to say ........ Which airline do you think loses passengers bags the most?

Is there just one obvious choice here? Probably not. Everyone must have at least one horror story to relate on this worst of pax nightmares......"I'm sorry sir, but it appears your luggage didn't make it." (What awful words.)  Smile

27 replies: All unread, showing first 25:
 
User currently offlineNW-ELITE From , joined Dec 1969, posts, RR:
Reply 1, posted (13 years 1 month 2 days 16 hours ago) and read 1891 times:

HP

User currently offlineDvk From United States of America, joined Jun 2000, 1058 posts, RR: 1
Reply 2, posted (13 years 1 month 2 days 16 hours ago) and read 1881 times:

That honor belongs exclusively to Delta. I've flown American, United, Northwest, Continental, US Airways, Southwest, TWA, America West, Aloha, Hawaiian, Swissair, Thai, KLM, Egypt Air, Qantas, Lan Chile, British Airways, Virgin Atlantic, Varig, Air France, South African Airways, and the defunct Eastern and merged Southern and Republic, but only Delta has ever lost my bags, and they've done it THREE times.


I'm not dumb. I just have a command of thoroughly useless information.
User currently offlineGocaps16 From Japan, joined Jan 2000, 4338 posts, RR: 21
Reply 3, posted (13 years 1 month 2 days 16 hours ago) and read 1877 times:

The airline didn't lose my baggage but someone who was on my AA flight from DFW-IAD accidently toook my bag which was identical to his (but mine had a name tag with MY NAME, not his) That person was lazy and didn't check his name tag to make sure it was his. But once all the bags were offloaded from the conveyor belt, I found that persons bag which it was EXACTLY same as mine but I checked the name tag but it wasn't mine. It was that person who took my bag so I jot down his name, address, and phone number and gave this guy a call and so did AA. I went home while this guy had to drive a nice 60+ miles back to IAD and return my bag to AA and AA sent my bag to my door like 5 hours later. Boy was I pissed at the airport for not checking peoples bag. I mean ANYONE can easily take someone elses bag.

Kevin/DCA


User currently offlineAlvaro From Mexico, joined Feb 2001, 239 posts, RR: 1
Reply 4, posted (13 years 1 month 2 days 15 hours ago) and read 1860 times:

United and AA but the luggage always appears in the next couple of days. Also once Mexicana lost my bags but they came in the afternoon flight later that day.


En Mexicana cumplimos 85 años de hacerte sentir el placer de volar sin limites
User currently offlineN863DA From United States of America, joined Sep 2004, 48 posts, RR: 6
Reply 5, posted (13 years 1 month 2 days 15 hours ago) and read 1850 times:

I don't think it's the airline that is inherently bad in these cases (no pun intended)... it's their choice for hub airports.

UA had huge problems when Denver's new airport opened - DL always has huge problems at ATL - AA at ORD.

See my point? It's the fact that they have SO many flights out of their hubs. Of course DL has more out of ATL than any other airline has out of any other hub... so maybe that's why they are so awful. (I don't pay for tickets, so I can't complain, but they lost my baggage thru ATL twice in the last six months - now it's Hand baggage only)

FLY DELTA JETS and sail UNITED STATES LINES



N 8 6 3 D A


User currently offlineLAX From United States of America, joined Dec 2000, 2290 posts, RR: 3
Reply 6, posted (13 years 1 month 2 days 15 hours ago) and read 1845 times:

Hey Dvk.........

You've flown 24 airlines!! Holy Cow!! You might have the Airliners.Net population record!

And Delta, and ONLY Delta, has ever lost your bags?
I think that says it all.......... Smile/happy/getting dizzy

......"DELTA----WE LOVE TO FLY (EXCEPT YOUR BAGS)--AND IT SHOWS"......  Smile/happy/getting dizzy  Smile/happy/getting dizzy


User currently offlineMalibuAir From , joined Dec 1969, posts, RR:
Reply 7, posted (13 years 1 month 2 days 15 hours ago) and read 1836 times:

Northwest

User currently offlineTekelbery From , joined Dec 1969, posts, RR:
Reply 8, posted (13 years 1 month 2 days 15 hours ago) and read 1831 times:

Delta has been the best at keeping my bags on all my scheduled flights. I have NEVER lost a bag with Delta and I think Delta has the best baggage handling procedures in the business. Air France is the worst! We were in France for 3 days (half of our trip) without our bags. My dads medicine, our clean clothes, everything was lost. We had a total of 4 and 2 they delivered in the early morning hours and the other 2 (mine was in the last 2) they arrived at about midnight.

User currently offlinePortcolumbus From United States of America, joined Nov 2000, 1614 posts, RR: 4
Reply 9, posted (13 years 1 month 2 days 14 hours ago) and read 1811 times:

AA. My dad came home from the Bahamas only to find out in CMH that his luggage was damaged and a nice camera lens was stolen from the bag....

User currently offlineLax From United States of America, joined Dec 2000, 2290 posts, RR: 3
Reply 10, posted (13 years 1 month 2 days 14 hours ago) and read 1805 times:

Now we have an interesting conflict..........

Tekelbery claims Delta has excellent baggage service....and Dvk says Delta is absolutely the worst for lost bags.

Delta must have good days and bad days.....like everybody else.


User currently offlineAir NZ From New Zealand, joined Jun 2001, 228 posts, RR: 0
Reply 11, posted (13 years 1 month 2 days 14 hours ago) and read 1805 times:

Air New Zeland sent ours to the wrong destiniation.

Welling to Brisbane, one was put on the Qantas to Sydney. Went to lost baggage and told them, checked in bags at international, big no no, went to domestic terminal then flew Ansett to Cairns, our other 2 bags missed the flight.
We did get them all back.

Also I heard once that a few years back Air New Zealand managed to loose someones kidney!!!  Smile/happy/getting dizzy

Also be nice to check in attendents they can change the bags destination easily.


User currently offlineTWAneedsNOhelp From , joined Dec 1969, posts, RR:
Reply 12, posted (13 years 1 month 2 days 11 hours ago) and read 1780 times:

Spirit lost my bag because they use a small lousy luggage tag that must have falled off my bag or been taken off by accident. Its not the standard black and white computer print out, it looks like a little ID tag the airlines give out for free. Last time I flew spirit FLL-LGA my bag ended up at JetBlue at JFK with no tags. Explain that!

rgds
russ


User currently offlineVunz From Netherlands, joined Jun 2001, 360 posts, RR: 1
Reply 13, posted (13 years 1 month 2 days 11 hours ago) and read 1773 times:

In my opinion it isn't the airline, but a certain airport with IATA code LHR who's best at loosing your luggage.

User currently offlineKatekebo From United States of America, joined Apr 2001, 702 posts, RR: 6
Reply 14, posted (13 years 1 month 2 days 11 hours ago) and read 1767 times:

Sabena. They lost my baggage 3 times in just 5 flights !!! Since then I only take carry-on when travelling with them. Second place - Air France - 2 times.

American Airlines lost my baggage once (after more than 50 flights) when going from Miami to Sao Paulo. But they were nice and gave me $500 "credit" to buy clothes and toiletries. I bought them with my credit card, send them the reciepts and they reimbursed my expenses. They also addeded extra miles to my frequent flier account. The baggage arrived 3 days later.



User currently offlineGo canada! From United Kingdom, joined Jun 2001, 2955 posts, RR: 11
Reply 15, posted (13 years 1 month 2 days 8 hours ago) and read 1763 times:

TAP-air portugal sent my parents luggage off to brazil by mistake and shannon airport, ireland, put my luggage on a flight to dublin instead of stansted!!!


It is amazing what can be accomplised when nobody takes the credit
User currently offlineF4N From , joined Dec 1969, posts, RR:
Reply 16, posted (13 years 1 month 2 days 4 hours ago) and read 1729 times:

To all: US, in any of its' forms. I travel on mostly short to medium distance trips. Often(sigh), that dictates US. They have lost my bags, tools, equipment and/or luggage more times than ALL the others combined. They are the worst carrier in my experience since the demise of Eastern(the premiere "awful" carrier).
Fortunately, the advent of JetBlue, Southwest, Midway and Airtran to BUF has opened new options. Unfortunately, the downturn in business has virtually eliminated trips in the last 6 mos. Where are those Airtran 717's?

F4N


User currently offlineAndyEastMids From United Kingdom, joined Jan 2001, 1005 posts, RR: 2
Reply 17, posted (13 years 1 month 2 days 4 hours ago) and read 1717 times:

BMI lost my bag between LHR and Madrid a few weeks ago. When I finally got to the front of the queue at the service desk in the MAD arrivals hall, the guy said:

"Ah. BMI always loosing many baggages. Will be find soon. No worry."

But I did [worry], and I was right too... it took them two days.

Andy


User currently offlineDash8tech From United States of America, joined Jul 1999, 732 posts, RR: 5
Reply 18, posted (13 years 1 month 2 days 4 hours ago) and read 1710 times:

I think it boils down to this, depends on the airline and on the day. Same with the debates over in flight service we see on here etc. One day, a United FA is having a horrible day and gets strict vice cheery when telling a passenger to turn of his cell phone...the same day Bob flew United and the service was impeccable.

But for the record.....ah heck, I've never lost a bag.  Smile/happy/getting dizzy

Cheers!


User currently offlineDeltAirlines From United States of America, joined May 1999, 8892 posts, RR: 12
Reply 19, posted (13 years 1 month 2 days 2 hours ago) and read 1693 times:

Continental (back in the pre-Bethune days), Pan Am I and US Airways have all lost my bags. They make up a total of the 10% of carriers I have flown. On the other hand, Delta (Which is about 85%) has never lost one of my bags. I think my little elite ff tags though work in my favour though...they don't like having one of their better customers get mad.

Jeff


User currently offlineAirmale From Botswana, joined Sep 2004, 376 posts, RR: 1
Reply 20, posted (13 years 1 month 2 days 2 hours ago) and read 1692 times:

Most of my freinds and relatives have lost theirs on Air France Smile


.....up there with the best!
User currently offlineBraniff727 From United States of America, joined Sep 2000, 686 posts, RR: 1
Reply 21, posted (13 years 1 month 2 days 2 hours ago) and read 1688 times:

Only time my baggage was lost was on United.

Since I started dating my boyfriend (an FA @ NW), I purchased the same luggage that NW issues to it's FA's. It's all carry-on size (22" rollerboard and small tote bag). I can fit a week's worth of clothing anf toiletries in the two bags and can carry them on the plane!

I must suggest this to anyone who flies a lot! You avoid the baggage claim, and usually long lines at the car rental counter, or ground transport lines!



Climbing
User currently offlineNwa747-400 From United States of America, joined Sep 2000, 1337 posts, RR: 4
Reply 22, posted (13 years 1 month 2 days 2 hours ago) and read 1683 times:

United

User currently offlineGaruda From Indonesia, joined Nov 2000, 584 posts, RR: 2
Reply 23, posted (13 years 1 month 2 days 2 hours ago) and read 1682 times:

I think it happens in all airlines, including one of the best airlines, Singapore Airlines!!!

Although it did not happen to me, I know 3 cases where SQ lost someone's luggage. The first one happened to my dad, on SIN-SYD flight, his luggage went to MEL instead.

The second one happened to my friend who took SQ flight FRA-CGK via SIN, his luggage was 'left' in SIN.

The last one happened to my Aunt, who took SIN-AMS flight, and guess what.....her luggage stayed in SIN.

In all cases, SQ was quick to locate the missing luggage, and to give compensation......

So, I guess all airlines, good or bad, have their "bad" luck too.........

JA


User currently offlineCliperb777 From United States of America, joined Jul 2000, 60 posts, RR: 0
Reply 24, posted (13 years 1 month 2 days 1 hour ago) and read 1672 times:

America's Worst.....I mean America West

25 VgnAtl747 : I've never lost a bag, but recieved damage on luggage from British Airways. I have also heard that United frequently looses baggage.
26 AA777-200 : It is not required that the airline or the airport check peoples bags and everyone who picks one up. Do you think we have time to sit there and go thr
27 Chi-town : Delta was the worst. Delta has lost my bags 5 times! Once send to the wrong destination. I went ORD-ATL to visit my cousin and my bag was send to SLC.
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