LAX From United States of America, joined Dec 2000, 2290 posts, RR: 3 Posted (14 years 11 months 2 weeks 4 days 23 hours ago) and read 3011 times:
That really is to say ........ Which airline do you think loses passengers bags the most?
Is there just one obvious choice here? Probably not. Everyone must have at least one horror story to relate on this worst of pax nightmares......"I'm sorry sir, but it appears your luggage didn't make it." (What awful words.)
Dvk From United States of America, joined Jun 2000, 1058 posts, RR: 1
Reply 2, posted (14 years 11 months 2 weeks 4 days 22 hours ago) and read 2950 times:
That honor belongs exclusively to Delta. I've flown American, United, Northwest, Continental, US Airways, Southwest, TWA, America West, Aloha, Hawaiian, Swissair, Thai, KLM, Egypt Air, Qantas, Lan Chile, British Airways, Virgin Atlantic, Varig, Air France, South African Airways, and the defunct Eastern and merged Southern and Republic, but only Delta has ever lost my bags, and they've done it THREE times.
I'm not dumb. I just have a command of thoroughly useless information.
Gocaps16 From Japan, joined Jan 2000, 4410 posts, RR: 17
Reply 3, posted (14 years 11 months 2 weeks 4 days 22 hours ago) and read 2946 times:
The airline didn't lose my baggage but someone who was on my AA flight from DFW-IAD accidently toook my bag which was identical to his (but mine had a name tag with MY NAME, not his) That person was lazy and didn't check his name tag to make sure it was his. But once all the bags were offloaded from the conveyor belt, I found that persons bag which it was EXACTLY same as mine but I checked the name tag but it wasn't mine. It was that person who took my bag so I jot down his name, address, and phone number and gave this guy a call and so did AA. I went home while this guy had to drive a nice 60+ miles back to IAD and return my bag to AA and AA sent my bag to my door like 5 hours later. Boy was I pissed at the airport for not checking peoples bag. I mean ANYONE can easily take someone elses bag.
N863DA From United States of America, joined Sep 2004, 48 posts, RR: 5
Reply 5, posted (14 years 11 months 2 weeks 4 days 21 hours ago) and read 2919 times:
I don't think it's the airline that is inherently bad in these cases (no pun intended)... it's their choice for hub airports.
UA had huge problems when Denver's new airport opened - DL always has huge problems at ATL - AA at ORD.
See my point? It's the fact that they have SO many flights out of their hubs. Of course DL has more out of ATL than any other airline has out of any other hub... so maybe that's why they are so awful. (I don't pay for tickets, so I can't complain, but they lost my baggage thru ATL twice in the last six months - now it's Hand baggage only)
Tekelbery From , joined Dec 1969, posts, RR:
Reply 8, posted (14 years 11 months 2 weeks 4 days 21 hours ago) and read 2900 times:
Delta has been the best at keeping my bags on all my scheduled flights. I have NEVER lost a bag with Delta and I think Delta has the best baggage handling procedures in the business. Air France is the worst! We were in France for 3 days (half of our trip) without our bags. My dads medicine, our clean clothes, everything was lost. We had a total of 4 and 2 they delivered in the early morning hours and the other 2 (mine was in the last 2) they arrived at about midnight.
Air NZ From New Zealand, joined Jun 2001, 228 posts, RR: 0
Reply 11, posted (14 years 11 months 2 weeks 4 days 20 hours ago) and read 2874 times:
Air New Zeland sent ours to the wrong destiniation.
Welling to Brisbane, one was put on the Qantas to Sydney. Went to lost baggage and told them, checked in bags at international, big no no, went to domestic terminal then flew Ansett to Cairns, our other 2 bags missed the flight.
We did get them all back.
Also I heard once that a few years back Air New Zealand managed to loose someones kidney!!!
Also be nice to check in attendents they can change the bags destination easily.
TWAneedsNOhelp From , joined Dec 1969, posts, RR:
Reply 12, posted (14 years 11 months 2 weeks 4 days 17 hours ago) and read 2849 times:
Spirit lost my bag because they use a small lousy luggage tag that must have falled off my bag or been taken off by accident. Its not the standard black and white computer print out, it looks like a little ID tag the airlines give out for free. Last time I flew spirit FLL-LGA my bag ended up at JetBlue at JFK with no tags. Explain that!
Katekebo From United States of America, joined Apr 2001, 712 posts, RR: 6
Reply 14, posted (14 years 11 months 2 weeks 4 days 17 hours ago) and read 2836 times:
Sabena. They lost my baggage 3 times in just 5 flights !!! Since then I only take carry-on when travelling with them. Second place - Air France - 2 times.
American Airlines lost my baggage once (after more than 50 flights) when going from Miami to Sao Paulo. But they were nice and gave me $500 "credit" to buy clothes and toiletries. I bought them with my credit card, send them the reciepts and they reimbursed my expenses. They also addeded extra miles to my frequent flier account. The baggage arrived 3 days later.
F4N From , joined Dec 1969, posts, RR:
Reply 16, posted (14 years 11 months 2 weeks 4 days 10 hours ago) and read 2798 times:
To all: US, in any of its' forms. I travel on mostly short to medium distance trips. Often(sigh), that dictates US. They have lost my bags, tools, equipment and/or luggage more times than ALL the others combined. They are the worst carrier in my experience since the demise of Eastern(the premiere "awful" carrier).
Fortunately, the advent of JetBlue, Southwest, Midway and Airtran to BUF has opened new options. Unfortunately, the downturn in business has virtually eliminated trips in the last 6 mos. Where are those Airtran 717's?
Dash8tech From United States of America, joined Jul 1999, 732 posts, RR: 5
Reply 18, posted (14 years 11 months 2 weeks 4 days 10 hours ago) and read 2779 times:
I think it boils down to this, depends on the airline and on the day. Same with the debates over in flight service we see on here etc. One day, a United FA is having a horrible day and gets strict vice cheery when telling a passenger to turn of his cell phone...the same day Bob flew United and the service was impeccable.
But for the record.....ah heck, I've never lost a bag.
DeltAirlines From United States of America, joined May 1999, 9026 posts, RR: 11
Reply 19, posted (14 years 11 months 2 weeks 4 days 8 hours ago) and read 2762 times:
Continental (back in the pre-Bethune days), Pan Am I and US Airways have all lost my bags. They make up a total of the 10% of carriers I have flown. On the other hand, Delta (Which is about 85%) has never lost one of my bags. I think my little elite ff tags though work in my favour though...they don't like having one of their better customers get mad.
Braniff727 From United States of America, joined Sep 2000, 686 posts, RR: 1
Reply 21, posted (14 years 11 months 2 weeks 4 days 8 hours ago) and read 2757 times:
Only time my baggage was lost was on United.
Since I started dating my boyfriend (an FA @ NW), I purchased the same luggage that NW issues to it's FA's. It's all carry-on size (22" rollerboard and small tote bag). I can fit a week's worth of clothing anf toiletries in the two bags and can carry them on the plane!
I must suggest this to anyone who flies a lot! You avoid the baggage claim, and usually long lines at the car rental counter, or ground transport lines!