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Ryanair Starting To Overbook?  
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Posted (4 years 1 month 2 weeks 3 hours ago) and read 13566 times:

I checked in online for a Ryanair flight last night and there was a notice at the top of the page stating that if you receive a sequence number of 190 or above, you have to contact the check-in desk at the airport. Obviously, there are only 189 seats on a 738 with FR so if you get a sequence number of 190 or above, the flight is overbooked. As far as I was aware, FR didn't overbook flights and your seat was held even if you didn't turn up. Has this changed or is this about to change?

When I went back in to OLCI this morning, the notice was gone so I suspect it's something they plan to introduce but the warning was placed on the website early by mistake. I guess the moral of the story is to check in 15 days in advance to make sure you get a low sequence number.

If anyone has any info about this, I'd be really interested.

Cheers,

Gareth


According to one of my colleagues, my problem is that I'm addicted to travel!
46 replies: All unread, showing first 25:
 
User currently offlinestar12 From United Kingdom, joined Aug 2007, 38 posts, RR: 0
Reply 1, posted (4 years 1 month 2 weeks 3 hours ago) and read 13482 times:

They've been doing it for years mate...

User currently offlineaerokiwi From New Zealand, joined Jul 2000, 2743 posts, RR: 4
Reply 2, posted (4 years 1 month 2 weeks 3 hours ago) and read 13475 times:

Funny you bring this up. I've been flying Ryanair a fair bit lately and noticed they have 33 rows in the 738s, which, times 6, equates to 198 seats. But teh 738 is certified to a maximum capacity of 189, so normally at least a row of seats are blocked out (weird logic there by FR, but what's new?).

I'm not entirely sure why they carry around the extra nine seats. Or are my calculations mistaken?


User currently offlinedowntown273 From Spain, joined Aug 2005, 314 posts, RR: 0
Reply 3, posted (4 years 1 month 2 weeks 3 hours ago) and read 13454 times:

No, they only do this in some very specific situations.

First time ever, they started to do this after the ash cloud chaos. People were booked for return flights that wouldn't take because they couldn't make it to the destination to begin with. They were aware of this and issued boarding passes over sequence 189. These pax were left in standby.

They have done the same with strikes. For some routes to/from/over France, Ryanair has a backlog of pax that need to be accommodated without having to charter flights.

If your sequence is 189 or below, you're good to go  


User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 4, posted (4 years 1 month 2 weeks 3 hours ago) and read 13450 times:

Quoting star12 (Reply 1):
They've been doing it for years mate...

Really? How come this warning has never appeared on the website before then? And how come it's not on there today? Lol!! I'm curious how they dealt with it previously when uninformed people would have arrived at the airport with a sequence number of 190 or above and not had a clue that they (potentially) didn't have a seat. I thought part of the LCC model was that you didn't overbook. Not attacking you, I'm just very interested in how this all works out. Especially given that they have very limited service on many routes and will not transfer you to other carriers.



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlinedowntown273 From Spain, joined Aug 2005, 314 posts, RR: 0
Reply 5, posted (4 years 1 month 2 weeks 3 hours ago) and read 13423 times:

Quoting aerokiwi (Reply 2):
I've been flying Ryanair a fair bit lately and noticed they have 33 rows in the 738s, which, times 6, equates to 198 seats

Ryanair don't have row 13. They have 189 revenue seats on the 738s.


User currently offlinedowntown273 From Spain, joined Aug 2005, 314 posts, RR: 0
Reply 6, posted (4 years 1 month 2 weeks 3 hours ago) and read 13421 times:

Quoting star12 (Reply 1):

They don't. Only if they have a list of passengers that are not likely to take a flight because the airspace has been closed (volcanic ash, ATC strikes, ...)


User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 7, posted (4 years 1 month 2 weeks 3 hours ago) and read 13393 times:

Quoting aerokiwi (Reply 2):
I'm not entirely sure why they carry around the extra nine seats. Or are my calculations mistaken?

Well they don't have a row 13 for a start so that may account for 6 seats.

Quoting downtown273 (Reply 3):
No, they only do this in some very specific situations.

First time ever, they started to do this after the ash cloud chaos. People were booked for return flights that wouldn't take because they couldn't make it to the destination to begin with. They were aware of this and issued boarding passes over sequence 189. These pax were left in standby.

They have done the same with strikes. For some routes to/from/over France, Ryanair has a backlog of pax that need to be accommodated without having to charter flights.

If your sequence is 189 or below, you're good to go

Thanks for the explanation. Makes sense as they would want to get as many people moving as possible during those events. I wonder why the warning was posted on the website last night then.



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineLondonCity From United Kingdom, joined Nov 2008, 1517 posts, RR: 0
Reply 8, posted (4 years 1 month 2 weeks 3 hours ago) and read 13393 times:

Quoting gpbcroppers63 (Reply 4):
I thought part of the LCC model was that you didn't overbook.

In reality all scheduled carriers overbook. Even LCCs must know from their booking profiles how many pax turn up for a specific flight. The temptation to earn extra cash (by overbooking) is just too great even if sometimes it goes wrong.


User currently offlinedowntown273 From Spain, joined Aug 2005, 314 posts, RR: 0
Reply 9, posted (4 years 1 month 2 weeks 3 hours ago) and read 13361 times:

Quoting gpbcroppers63 (Reply 7):
I wonder why the warning was posted on the website last night then.

They do this every time there is a strike, apparently. I checked in 2 weeks ago and the warning was there after the ATC strike in Spain. I checked in yesterday and the warning was there too, after the French ATC strike.

When all pax have been accommodated in other flights/agreed for reimbursement, they remove the warning.


User currently offlineaerokiwi From New Zealand, joined Jul 2000, 2743 posts, RR: 4
Reply 10, posted (4 years 1 month 2 weeks 3 hours ago) and read 13330 times:

Quoting gpbcroppers63 (Reply 7):
Well they don't have a row 13 for a start so that may account for 6 seats.

Aha! Well that explains 6 of the extra 9 seats. The emergency rows don't have any missing seats. Is row 1 only on one side of the aircraft (thus 3 seats only)? I never board/deplane from the front so wouldn't know.

Also wonder why on each of the flights the FAs blocked off an entire row, usually Row 29 or 30.


User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 11, posted (4 years 1 month 2 weeks 3 hours ago) and read 13319 times:

Quoting aerokiwi (Reply 10):
Is row 1 only on one side of the aircraft (thus 3 seats only)?

Yes it is. How could I forget that? I sit there all the time if it's free   

Quoting downtown273 (Reply 9):
They do this every time there is a strike, apparently. I checked in 2 weeks ago and the warning was there after the ATC strike in Spain. I checked in yesterday and the warning was there too, after the French ATC strike.

When all pax have been accommodated in other flights/agreed for reimbursement, they remove the warning.

Thanks for the info. Good to know. I won't panic quite so much if I see the warning in the future  



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlinedowntown273 From Spain, joined Aug 2005, 314 posts, RR: 0
Reply 12, posted (4 years 1 month 2 weeks 3 hours ago) and read 13319 times:

Quoting aerokiwi (Reply 10):
Aha! Well that explains 6 of the extra 9 seats. The emergency rows don't have any missing seats. Is row 1 only on one side of the aircraft (thus 3 seats only)? I never board/deplane from the front so wouldn't know.

Correct, row 1 only have seats 1A, 1B, 1C. Then rows 2-33 have 6 seats. Row 13 doesn't exist. Total: 189 seats.

Quoting aerokiwi (Reply 10):
Also wonder why on each of the flights the FAs blocked off an entire row, usually Row 29 or 30.

Two reasons:
1/ Disabled people are boarded by the rear-right door and those rows are usually reserved for them.
2/ If the runway has weight restrictions, they block off some rows in the front of the cabin and some rows at the rear of the cabin.


User currently offlineRussianJet From Belgium, joined Jul 2007, 7714 posts, RR: 21
Reply 13, posted (4 years 1 month 2 weeks 2 hours ago) and read 13174 times:

Quoting downtown273 (Reply 12):
2/ If the runway has weight restrictions, they block off some rows in the front of the cabin and some rows at the rear of the cabin.

Not just about the runway. If the load is not big then several rows are blocked off front and back, apparently because they claim concentrating everyone towards the centre improves balance and saves fuel. This occurs in places with plenty of runway to spare.



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineBurkhard From Germany, joined Nov 2006, 4405 posts, RR: 2
Reply 14, posted (4 years 1 month 2 weeks 1 hour ago) and read 13008 times:

So this appears at times when there are strikes ( France yesterday ) and passengers have to be rebooked, then they of course want to use every seat. Ryanair never sells more than 189 seats, and once they have sold about 180 prices are so high anyways that nobody books them. But we rebooking due to cancelations, this may happen.

User currently onlineoffloaded From United Kingdom, joined Apr 2009, 894 posts, RR: 0
Reply 15, posted (4 years 1 month 2 weeks ago) and read 12619 times:

If you have sequence 190 on your boarding card it is because you are a non-EU national and they want to verify your visa/passport situation.

It has nothing to do with how many seats they sell.



To no one will we sell, or deny, or delay, right or justice - Magna Carta, 1215
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 16, posted (4 years 1 month 1 week 6 days 23 hours ago) and read 12496 times:

Quoting offloaded (Reply 15):
If you have sequence 190 on your boarding card it is because you are a non-EU national and they want to verify your visa/passport situation.

It has nothing to do with how many seats they sell.

Are you sure of that? I thought they just gave them normal sequence numbers and printed NON-EEA on the boarding pass so that they had to go to the verification desk. I've never seen anyone with a sequence number higher than 189 on FR.



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineFlightlover From Moldova, joined Mar 2004, 344 posts, RR: 9
Reply 17, posted (4 years 1 month 1 week 6 days 23 hours ago) and read 12467 times:

Quoting offloaded (Reply 15):
If you have sequence 190 on your boarding card it is because you are a non-EU national and they want to verify your visa/passport situation.

I don't think this is quite true. My wife, who is not an EU national, had a sequence under 189 on a recent flight from Paris to Milan Bergamo, so I don't think it has anything to do with your nationality. There's an additional check at the check-in desk if you are a non-EU national, but there isn't any special provision in assigning special sequence numbers.


User currently offlineRussianJet From Belgium, joined Jul 2007, 7714 posts, RR: 21
Reply 18, posted (4 years 1 month 1 week 6 days 23 hours ago) and read 12451 times:

Quoting offloaded (Reply 15):
If you have sequence 190 on your boarding card it is because you are a non-EU national and they want to verify your visa/passport situation.

It has nothing to do with how many seats they sell.

I will check this. I do not believe this is correct. Also, the explanation about strikes etc. would perfectly well explain why the warning is usually not there, and only appears at such times of extraordinary events.



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 19, posted (4 years 1 month 1 week 6 days 23 hours ago) and read 12238 times:

Quoting RussianJet (Reply 18):
I will check this. I do not believe this is correct. Also, the explanation about strikes etc. would perfectly well explain why the warning is usually not there, and only appears at such times of extraordinary events.

I agree. I'm sure I've seen passengers with non-EEA passports boarding with "normal" sequence numbers. I know in Knock, for example, they just tick the sequence numbers off an A4 sheet when they collect the boarding pass so that they know who's on board. That would be a nightmare if the sequence numbers were all over the place depending on nationality. Also, they're not going to know until the day of flight how many EEA and non-EEA pax they have so they'd have to reprint those sheets for every flight. I'm 99% certain they just use standard sheets so I would say this assertion is incorrect.



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlinetimpdx From United States of America, joined Jul 2009, 581 posts, RR: 0
Reply 20, posted (4 years 1 month 1 week 6 days 22 hours ago) and read 11885 times:

I have flown a bunch of legs with them this year, US citizen, always had numbers that were pretty low (I tried priority boarding on one leg, all the others were with the regular priority, normal check in procedures) And I did fly in and out of the Schengen area as well as had legs completely within the area.

[Edited 2010-10-14 07:43:51]

User currently offlineKDEN From United States of America, joined Mar 2010, 32 posts, RR: 0
Reply 21, posted (4 years 1 month 1 week 6 days 22 hours ago) and read 11839 times:

Quoting gpbcroppers63 (Reply 16):
I thought they just gave them normal sequence numbers and printed NON-EEA on the boarding pass so that they had to go to the verification desk.

Yup. Per my flag, I am not an EU national, and when I've flown FR in the past (most recently in Dec 2009), I was assigned a "normal" sequence number, and my boarding pass said NON-EU/EEA.


User currently onlineoffloaded From United Kingdom, joined Apr 2009, 894 posts, RR: 0
Reply 22, posted (4 years 1 month 1 week 6 days 22 hours ago) and read 11785 times:

OK. Maybe non-Schengen flights get 190 or above. Or outside the CTA or something. I'm still sure its to do with immigration rather than overbooking... I ma happy to be corrected though.


To no one will we sell, or deny, or delay, right or justice - Magna Carta, 1215
User currently offlineaerokiwi From New Zealand, joined Jul 2000, 2743 posts, RR: 4
Reply 23, posted (4 years 1 month 1 week 6 days 22 hours ago) and read 11743 times:

Quoting offloaded (Reply 15):
If you have sequence 190 on your boarding card it is because you are a non-EU national and they want to verify your visa/passport situation.

I am a non-EU/EEA passport holder and need a visa check (which by the way, is entirely ridiculous, but anyway) and my sequence numvbers have all been sub-100 over the last three weeks. So this can't be correct.


User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 24, posted (4 years 1 month 1 week 6 days 22 hours ago) and read 11710 times:

Quoting offloaded (Reply 22):
OK. Maybe non-Schengen flights get 190 or above. Or outside the CTA or something. I'm still sure its to do with immigration rather than overbooking... I ma happy to be corrected though.

I'll keep an eye when I fly DUB-HHN in a few weeks. That's definitely a non-Schengen flight so I'll see if I see any non-EEA passengers with a sequence number higher than 189. I personally doubt it though.



According to one of my colleagues, my problem is that I'm addicted to travel!
25 RussianJet : Like I said, I don't think so - I will check at STN tonight.
26 downtown273 : No, Non EU/EEA passengers are also numbered 1-189 in non-Schengen flights. The sequence number 190+ is only used in the exceptional cases described a
27 gpbcroppers63 : Indeed. In NOC, they also take all boarding passes before they even start boarding the aircraft (sometimes before the aircraft is even there!) so tha
28 aidoair : As a ground handling agent, Ryanair do not overbook, at least not during the normal booking process. However this sequence number 190 + above is for t
29 Maverick623 : I'm not saying it never happens, but at several carriers it's policy not to under normal circumstances. Count me among them. Sequence number 69 back
30 PhotoLPPT : Flown last monday OPO-MAD-OPO, and got the same warning when doing online check-in. Got a low sequence number (34 going out, 20 or so returning) but s
31 IADCA : I'm American and have flown FR on just about every combo of visa areas (into Schengen from UK, back out, non-UK CTA to Schengen, UK domestic), and ha
32 aidoair : Yep, that's because those sequence numbers have nothing to do with non-EU/EEA passports etc as said above. It just states whether or not you need to
33 offloaded : Ok, happy to concede I was completely incorrect on this one.....
34 Post contains images gpbcroppers63 : It's always nice when someone is prepared to accept they were wrong instead of continuing to argue a hopeless case. We're all here to learn anyway ar
35 Post contains images COSPN : Same here Im non EU got SEQ 141 AGP-BRS during the French ATC strike just went to the desk showed my BRS-EWR boarding pass and the stamped my BP, was
36 planesailing : Why is the check ridiculous? If you do not have the correct documents to enter the destination, you will be immediately returned and the airline will
37 offloaded : Fined £2000 per illegal in the case of the UK, so I can see why they'd want a second look.
38 downtown273 : Totally agree. If you're flying MAD-STN, Ryanair wants to make sure you have the correct documentation to enter the UK. If you don't, you'll be refus
39 aidoair : Actually the UK or Republic of Ireland are not part of the Schengen agreement. However if you are a British citizen, you are part of the EU and as su
40 planesailing : Precisely. One of my colleagues sent a Russian passport carrier to Greece without a visa. Ended up in a whole load of bother and the passenger return
41 downtown273 : Sorry, that was my mistake. I didn't mean to say EDI-MAD, I meant to say EIN-MAD. This is, a Schengen-Schengen flights. If an American citizen, alrea
42 aidoair : Yes they would be free to move from say EIN to MAD obviously without applying for a new Schengen Visa so long as it is still in date or the requireme
43 planesailing : Absolutely. Just because they are in the Schengen zone does not mean that they are there legally and it is the airlines responsibility to ensure that
44 KDEN : So, why does FR act so differently on the matter than other European airlines? If I take a flight within the Schengen area on say, U2, I don't have to
45 AirNZ : Completely incorrect.....and you know it it to be!
46 downtown273 : If it is a Schengen flight, say BGY-MAD, there is no immigration at the destination. If someone is travelling on a expired Schengen visa, what differ
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