Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Qantas' New Domestic Business Product  
User currently offlinebiztravelr From Australia, joined Sep 2010, 15 posts, RR: 0
Posted (4 years 1 month 2 weeks 5 days 14 hours ago) and read 5353 times:

So apparently Qantas is showing off (but not launching) its new business class product next week. I think this is a pretty obvious ploy to take some of the sail out of DJs wind.

I found an article of what's expected to appear next week, as well as some interesting comments from Alan Joyce (qantas CEO) and a DJ rep - with both sides obviously claiming to take no notice of one another   

http://www.ausbt.com.au/qantas-to-la...domestic-business-class-this-month

I think it's about time qantas has given its domestic biz travellers some love, so very interested to see what unfolds next week.

13 replies: All unread, jump to last
 
User currently offlinesmi0006 From Australia, joined Jan 2008, 1554 posts, RR: 0
Reply 1, posted (4 years 1 month 2 weeks 5 days 13 hours ago) and read 5224 times:

This is good news, I just hope that this isn’t a QF improvement by which they say improvement and somehow manage to minimize their own costs. I hope was see more improvement then Neil Perry coming up with a new menu.

The article does mention new seating, surly they can’t be redoing the business class seats after the delivery of the new A332s and 738 with new J seats?

I hope we see an expanded meal service in economy too! I feel what we are install for is simply a menu refresh, perhaps new seat covers if we are lucky (or unlucky depending on their choice of colour   ), food choices in lounges aligned with their international counterparts and next generation check-in coming online in Sydney. How does this new check-in appear to be working in Perth? QF ground staff are not renowned within the industry for their friendliness (or their youthful nature and grooming) how are they reacting to the ‘hosting’ role? It would be hugely different to what they would be used to sitting behind a check-in counter…

I hope with this announcement we will see some firm details regarding when the GE 767s will go in for a refit!


User currently offlinepugsley From Australia, joined Jan 2010, 188 posts, RR: 0
Reply 2, posted (4 years 1 month 2 weeks 5 days 12 hours ago) and read 5153 times:

Quote:
Qantas is reportedly aiming to raise the standard of its domestic business-class offering to more closely match that of international flights, and is tipped to include a menu designed by Sydney-based chef Neil Perry.

Think business class service to SIN. The first meal to SIN is a pre meal beverage accompanied by nuts, Then a tray is delivered offering an entree accompanied by wine and bread, the entree is then taken away and a main meal is offered and delivered individually from the galley, then dessert/cheese is offered from a traymobile followed by a second traymobile offereing coffee.

Not a huge change from the current offereing, but on PER-East Coast flights expect a three course meal as apposed to the current two course offering. And some of the other drama that exists on international flights to make its way onto domestic flights, like pepper grinders, cabin crew dressing salads and soups in the cabin and smothies on long brreakfast flights like they are offered on international. Trying to make the offering of domestic and international almost identical.

Quoting smi0006 (Reply 1):
I hope we see an expanded meal service in economy too! I feel what we are install for is simply a menu refresh, perhaps new seat covers if we are lucky (or unlucky depending on their choice of colour ),

This is a cost cutting exercise, as well as a unification of the offering on domestic and international aircraft. Currently, feedback from passengers traveling on domestic and international flights feel like they are traveling on different airlines as the domestic and international products are different. In the future all seat covers will be the same colours. So ecenomy seating on domestic aircraft will become the same red colour as international 747 and A332's. This is a cost cutting exercise as only one type of seat cover will be need in stores, and it will fit all aircraft. It will also reduce costs as the red seat covers "hide" more dirt and stains than the current domestic purple/grey seatcovers, thereby redicing cost associated with cleaning and replacing seat covers.

Quoting biztravelr (Thread starter):
So apparently Qantas is showing off (but not launching) its new business class product next week. I think this is a pretty obvious ploy to take some of the sail out of DJs wind.
Quoting smi0006 (Reply 1):
The article does mention new seating, surly they can’t be redoing the business class seats after the delivery of the new A332s and 738 with new J seats?

No mention has been made of a new seat being introducted, if it was this would be a major development. Their is a new A332 arriving in mid november so it could be feasible that a new seat could be introduced. As for the recently delivered A332's and 738's, its only 2 A332 and 3 738 so far so this would not be a problem to change/update and even if they did not, it is still a much more superiour product with AVOD than the current offering.

Quoting smi0006 (Reply 1):
I hope with this announcement we will see some firm details regarding when the GE 767s will go in for a refit!

As of one month ago, after the A332's are transfered back from JQ as JQ recieve 787's and after the 767RR are retired, will some remaining 767GE be updated with the new hard product. So about the same time the 787's arrive at QF, all 767's, A332's and 787 should have the same onboard product in about 3-4 years from now.



A319, A320, A321, A332, A333, A343, A388, BAe146, B717, B733, B734, B735, B73G, B73H, B743, B744, B762, B763, B772, B773
User currently offlineeoinnz From New Zealand, joined Jul 2003, 226 posts, RR: 0
Reply 3, posted (4 years 1 month 2 weeks 5 days 10 hours ago) and read 4959 times:

Quoting pugsley (Reply 2):
In the future all seat covers will be the same colours. So ecenomy seating on domestic aircraft will become the same red colour as international 747 and A332's. This is a cost cutting exercise as only one type of seat cover will be need in stores, and it will fit all aircraft.

Qantas seat covers would not be able to be a one size fits all. There are many different designs that would require the same amount of different seat covers as today.

Off the top of my head you would need at least the following types of seat covers
737 without seat back IFE & 767
737 with seat back IFE
A330-200 domestic with seat back IFE
A330-200/300 international (The A330-300 still don't have the red covers yet)
747
380


User currently offlineJQflightie From Australia, joined Mar 2009, 1010 posts, RR: 1
Reply 4, posted (4 years 1 month 2 weeks 5 days 10 hours ago) and read 4941 times:

Quoting eoinnz (Reply 3):

eventually everything will be getting retrofitted into the same Y class seat, so it will be standard across the range with the Panasonic AVOD in seat back.... no matter what QF plane your on! Therefor only needing one seat cover.



Next Trip: PER-DPS-KUL-BKK-HKT-CNX-BKK-SIN-PER
User currently offlinebiztravelr From Australia, joined Sep 2010, 15 posts, RR: 0
Reply 5, posted (4 years 1 month 2 weeks 4 days 19 hours ago) and read 4256 times:

Interesting points - I wonder if the timing for the update to J has anything to do with their 90th birthday celebrations and John Travolta coming to aus?

@smi0006: I agree, QF ground staff can be a mixed bag in terms of friendliness - I'm not sure even the stewards could take having to grind pepper into someone's meal though   

@pugsley: I think its about time QF have stepped their domestic offerings up, as currently they are not that special. I'm a bit annoyed that they've waited until there's a threat from DJ stealing its J passengers before doing anything about it - as long as they had 90% market share they were happy to stick us in crappy seats with average food.

@JQflightie: I was under the impression it would be quite difficult for Qantas to get all of its planes with the same seats? Especially in Y!


User currently offlinecpd From Australia, joined Jun 2008, 4881 posts, RR: 37
Reply 6, posted (4 years 1 month 2 weeks 4 days 18 hours ago) and read 4201 times:

Quoting biztravelr (Thread starter):
I think it's about time qantas has given its domestic biz travellers some love,

I'd be careful with your wording...  duck 

http://www.news.com.au/travel/news/q...probe/story-e6frfq80-1225945018397

Quoting smi0006 (Reply 1):
QF ground staff are not renowned within the industry for their friendliness (or their youthful nature and grooming) how are they reacting to the ‘hosting’ role? It would be hugely different to what they would be used to sitting behind a check-in counter…

I've encountered some poor ones, but also some good ones too.

[Edited 2010-11-02 18:12:59]

[Edited 2010-11-02 18:14:06]

User currently offlinepugsley From Australia, joined Jan 2010, 188 posts, RR: 0
Reply 7, posted (4 years 1 month 2 weeks 4 days 17 hours ago) and read 4082 times:

Quoting eoinnz (Reply 3):
Qantas seat covers would not be able to be a one size fits all. There are many different designs that would require the same amount of different seat covers as today.

Off the top of my head you would need at least the following types of seat covers
737 without seat back IFE & 767
737 with seat back IFE
A330-200 domestic with seat back IFE
A330-200/300 international (The A330-300 still don't have the red covers yet)
747
380
Quoting biztravelr (Reply 5):
I was under the impression it would be quite difficult for Qantas to get all of its planes with the same seats? Especially in Y!

While you raise a very good point (and i'm not an engineer) its not as difficult as you may think. While 737 seats are narrower than 767, A330, 747 seats its not a huge issue. The main cost saving would come when QF purchases the material that is used for their seat covers, having one bulk purchase instead of three or four different ones incurs a cost saving.

As for the other seats, the A332, and a333 have the same size seat, as does the 747 in Y. This is for consistancy of product no matter what international flight you are on. The 767's have the same width seat as those but no IFE and the 737 does have a smaller (skinnier) seat.

So the same cover could be used for all A330 and 747's and 767's when they get refitted with IFE. The same seat base could be used on all aircraft, they would fit on a 737 seat base. A 737 seat base would also fit on the other aircraft it would just look a little different. SO the only different seat back cover would be needed for the 737.

The main issue with needing to keep different seat covers at all bases currently is an issue only for the seat bases. If a seat is spoilt during the flight, the seat base will be exchanged on the ground, if a seat back is spoilt, that seat will be taken out of service until the aircrafts next overnight maintenece inspection

Quoting JQflightie (Reply 4):
no matter what QF plane your on! Therefor only needing one seat cover.

Thanks JQflightie!!

I hope that makes sense....



A319, A320, A321, A332, A333, A343, A388, BAe146, B717, B733, B734, B735, B73G, B73H, B743, B744, B762, B763, B772, B773
User currently offlineAirbus A3XX From Australia, joined May 1999, 507 posts, RR: 1
Reply 8, posted (4 years 1 month 2 weeks 4 days 11 hours ago) and read 3822 times:

Quoting pugsley (Reply 7):
Quoting eoinnz (Reply 3):
Qantas seat covers would not be able to be a one size fits all. There are many different designs that would require the same amount of different seat covers as today.

Off the top of my head you would need at least the following types of seat covers
737 without seat back IFE & 767
737 with seat back IFE
A330-200 domestic with seat back IFE
A330-200/300 international (The A330-300 still don't have the red covers yet)
747
380
Quoting biztravelr (Reply 5):
I was under the impression it would be quite difficult for Qantas to get all of its planes with the same seats? Especially in Y!

While you raise a very good point (and i'm not an engineer) its not as difficult as you may think. While 737 seats are narrower than 767, A330, 747 seats its not a huge issue. The main cost saving would come when QF purchases the material that is used for their seat covers, having one bulk purchase instead of three or four different ones incurs a cost saving.

As for the other seats, the A332, and a333 have the same size seat, as does the 747 in Y. This is for consistancy of product no matter what international flight you are on. The 767's have the same width seat as those but no IFE and the 737 does have a smaller (skinnier) seat.

So the same cover could be used for all A330 and 747's and 767's when they get refitted with IFE. The same seat base could be used on all aircraft, they would fit on a 737 seat base. A 737 seat base would also fit on the other aircraft it would just look a little different. SO the only different seat back cover would be needed for the 737.

The main issue with needing to keep different seat covers at all bases currently is an issue only for the seat bases. If a seat is spoilt during the flight, the seat base will be exchanged on the ground, if a seat back is spoilt, that seat will be taken out of service until the aircrafts next overnight maintenece inspection

Quoting JQflightie (Reply 4):
no matter what QF plane your on! Therefor only needing one seat cover.

Thanks JQflightie!!

I hope that makes sense....

In the grand scheme of things of the entire launch of new product, the seat cover unification is a drop in the ocean and won't be the driver of the changes.


User currently offlineeoinnz From New Zealand, joined Jul 2003, 226 posts, RR: 0
Reply 9, posted (4 years 1 month 2 weeks 3 days 23 hours ago) and read 3525 times:

While purchasing one fabric will obviously be more economical there are more designs than I think you are aware of.

Quoting pugsley (Reply 7):
As for the other seats, the A332, and a333 have the same size seat, as does the 747 in Y.

The A330-200 that operate domestic have a hardback shell (same seat as on the 737-800 with IFE)

The A330-200/300 have a fabric back, same as the 747 but the seat design is slightly different. The 747 has more of a square finish while the A330 more rounded

None of these aircraft seat covers could be interchanged

Even within each aircraft, different seats have different covers that cannot be swapped. Exit row seats are narrower so don't swap with other seats that are slightly wider.

Quoting pugsley (Reply 7):
So the same cover could be used for all A330 and 747's and 767's when they get refitted with IFE.

No they won't be able too as per above due to the difference in the seat design. 767 are not being upgraded so that is another cover (which is the same as the 737 without IFE)

Quoting pugsley (Reply 7):
SO the only different seat back cover would be needed for the 737.

Even within the 737 there are three different seat types. One with out IFE (fabric back), those with (hardback) then those seats that are convertible from Y to J (737-400)

Anyway a lot of focus on something not really important - I just wanted to point out that it is not as simple as one size fits all. There are many variations, but streamlining as much as possible will obviously have a cost benefit.


User currently offlinebiztravelr From Australia, joined Sep 2010, 15 posts, RR: 0
Reply 10, posted (4 years 1 month 2 weeks 3 days 18 hours ago) and read 3378 times:

Quoting eoinnz (Reply 9):
Anyway a lot of focus on something not really important

Haha, I'd have to agree with you there eoinnz!

I'm interested to see how Qantas' new domestic business product will stack up against DJ - Virgin has some amazing premium products on Virgin Atlantic and Virgin America, and I'm thinking that if they can bring the same style to Australian domestic routes I might even consider switching (although their flight attendants can get a bit tiresome!).

I think DJ's ultimate goal is obviously to take some of the lion's share of the market from Qantas - and with 780,000 pax a month between SYD and MEL (I think is one of the most travelled routes in the world?) there would definitely be a lot to gain. I'm just not sure whether so many of Qantas' corporate clients would consider switching, unless DJ could offer something really special.


User currently offlinecpd From Australia, joined Jun 2008, 4881 posts, RR: 37
Reply 11, posted (4 years 1 month 2 weeks 3 days 18 hours ago) and read 3357 times:

Quoting biztravelr (Reply 10):
I'm just not sure whether so many of Qantas' corporate clients would consider switching, unless DJ could offer something really special.

The thing is, Qantas is easy and dependable, you know what to expect. It's almost like an old friend you've known for 30 years. That's why we still go for them - or at least why I always use Qantas for business class travel.

I don't mind the QF flight attendants - give them a bit of respect and you'll find they are a pretty decent group of people. Good morning, how are you, good afternoon, thank you, and other usual pleasantries can go a long way. Travellers don't always need to be grumpy/remote. The FA's are human as well, they aren't robots.


User currently offlinebiztravelr From Australia, joined Sep 2010, 15 posts, RR: 0
Reply 12, posted (4 years 1 month 2 weeks 3 days 12 hours ago) and read 3170 times:

Quoting cpd (Reply 11):

I don't mind the QF flight attendants

@CPD: I also don't mind the QF flight attendants, its the ones from Virgin that can get annoying - especially after you've seen their 'zany' safety routine a million times   

Of course, you're right about Qantas being dependable - I believe they just recorded some of their best OTP results in a decade or something like that?

But still, there's definitely room for competition on premium domestic offerings in Australia, and I think it would do good to see Qantas struggling a bit to make up numbers!   


User currently offlinepugsley From Australia, joined Jan 2010, 188 posts, RR: 0
Reply 13, posted (4 years 1 month 2 weeks 3 days 10 hours ago) and read 3066 times:

Quoting eoinnz (Reply 9):
I just wanted to point out that it is not as simple as one size fits all.

You Win. Thank you for taking the time to correct me. I would not say it is not important, I appreciate the fact you took the time to clarify and make sure I have a correct understanding as it is something i'm interested in. Its great to be knowledgable, as knowledge is power.

Quoting eoinnz (Reply 9):
767 are not being upgraded

This is going to happen, the 767 GE's will be refitted with the new domestic product when the 767RR are disposed of as A330's come back from JQ. QF staff have recently been told this.



A319, A320, A321, A332, A333, A343, A388, BAe146, B717, B733, B734, B735, B73G, B73H, B743, B744, B762, B763, B772, B773
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
QANTAS's New Domestic Fleet... posted Wed May 26 1999 12:23:16 by 777rules
Ever Flow LH's New Business Product? posted Wed Nov 3 2004 23:22:46 by Ord777
KLM New Business Product ( Select ) posted Thu May 20 2004 14:37:55 by BusinessBoy
Malaysia Airlines's New First And Business Product posted Sun Mar 28 2004 15:18:59 by MAS747
Lufthansa: "New" Domestic Business Class posted Thu Nov 13 2003 10:20:36 by Setjet
Qantas To Start New Domestic Airline posted Thu Aug 21 2003 03:02:30 by QANTASpower
Qantas New Business Class posted Sat Jun 21 2003 23:04:54 by Baldguy
Air New Zealand: First & Business Product posted Sat Nov 9 2002 20:13:12 by Pmcdonald
Olympic Air Launch New European 2-2 Business Class posted Fri Mar 12 2010 12:22:20 by oa260
United Domestic Business Class posted Thu Mar 11 2010 09:11:29 by TWA1985