downtown273 From Spain, joined Aug 2005, 330 posts, RR: 0 Posted (4 years 3 months 1 day 23 hours ago) and read 6330 times:
A while ago, I was flying on flight FR 5998 from STN to MAD, with scheduled departure at 1900 local. The inbound flight, coming from MAD, was delayed and the ETD was set to 2310.
I asked for food vouchers as it was a 4+ hour delay; Ryanair staff said they don't work with vouchers, you need to pay for the food yourself and then expense it to the airline by submitting the receipts to their HQ in DUB.
It turned out, the aircraft pushed back at 2257, which is a 3 hour 57 minute delay. As I see it, the airline is not liable for the food expenses as their delay was below 4 hours. On the other hand, from the passengers' perspective, they were told there would be a 4+ hour delay (ETD 2310) and they assumed the airline would give the money back.
I submitted my claim to AMEX Travel Insurance and they paid for it. But what would've happened if I had claimed to the airline? How far do consumer rights go on this matter in the EU?
777KLM From China, joined Apr 2005, 536 posts, RR: 1
Reply 4, posted (4 years 3 months 1 day 20 hours ago) and read 6039 times:
Article 6 of regulation 261/2004/EC:
Your flight was delayed by 3+ hours
Your flight was operated by a Community carrier (FR)
Your flight was an intra-community flight (ES-->UK)
You are entitled to meals, refreshments and two free telephone calls (or e-mails, or faxes).
But remember there's a big difference between 'being entitled to' and actually getting it. It will be a relatively big effort to get your €10 burger back. And in the case of you taking FR to court, you have to spend even more...