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Delta F/A's And Deplaning Passengers  
User currently offlineCF-CPI From Canada, joined Nov 2000, 985 posts, RR: 0
Posted (12 years 10 months 4 days 5 hours ago) and read 2256 times:

Yesterday I was a paid first class passenger from SLC to SFO on a DL 767-400. After the flight I was talking with some of the lead f/a's about the aircraft and gathering my belongings. I was the last passenger to deplane and was responding to several questions posed asked of me by the senior cabin crew when a male and female f/a's wandered up from the back and told me to 'please leave the airplane we've been here 16 hours and want to go'. I gather DL has some policy regarding f/a's deplaning before all pax have left, but I would have preferred to be asked in a nicer way, given the fact the 1) I was not rude to them 2) I paid a premium fare, and this begs the question, what if I or fellow enthusiast want to visit the cockpit after the flight, etc.
I realize that cabin crews are being asked to do more and more with less and less, and work days are longer, but I personally did not like the approach. Looking back I feel I should have had those two written up but I did not get names. This is not typical of my Delta experiences, and I hope it is not a trend. Has anyone else experienced this, on DL or anyone else?

16 replies: All unread, jump to last
 
User currently offlineSeasonedflyer From , joined Dec 1969, posts, RR:
Reply 1, posted (12 years 10 months 4 days 5 hours ago) and read 2139 times:

Well, maybe it was a case of misunderstanding.

Most people who sit in First Class and wait until everyone else get off the plane are simply Non-Revs...that is, employees flying on their benefits.

If I were a f/a that had worked the back of the plane and had to wait to get off the flight because a Non-Rev in First hadn't disembarked yet, I would be peeved too.


User currently offlineLMML 14/32 From Malta, joined Jan 2001, 2565 posts, RR: 6
Reply 2, posted (12 years 10 months 4 days 4 hours ago) and read 2125 times:

Assuming what you are saying is true, there are nicer ways to get rid of pax quickly post flight, like "The gates will be shut and you will have to wait 30 minutes for someone to open them up for you if you don't hurry up, sir." Or, "The coach will not wait much longer". Personally, I too am in a hurry to leave the plane. But I try not to show it. That's being a pro at what I do. Of course acquire tactics with experience. I have seen juniors being, well, not nice to pax due to their lack of experience. As a senior I definately would not have accepted such a remark from my crew and would have debriefed them severely.
On a lighter note, I am always happy to meet enthusiasts on my flights, and show them around and share experiences and answer questions. It makes a nice change from the routine. Most pax these days fly like being on a bus. In my years of flying I have seen the travelling public turn from thrilled-to-fly to hurry-up-let's-do-it type. No body seems interested anymore about the plane in a way that we, plane buffs, do.
The skies used to be friendlier. Pax complain about everything these days and they are not always right. F/A's are caught between following the rules (about which the pax care nothing) and being "human". The latter can get the unwary into a lot of trouble when the pax complain formally to the company. No wonder F/A's seem sometimes hostile.


User currently offlineTeXstud323 From , joined Dec 1969, posts, RR:
Reply 3, posted (12 years 10 months 4 days 3 hours ago) and read 2071 times:

...just more food for the discussion linked here... you should not be suprised.

http://www.airliners.net/discussions/general_aviation/read.main/496036/6/


User currently offlineDonc From , joined Dec 1969, posts, RR:
Reply 4, posted (12 years 10 months 3 days 23 hours ago) and read 2016 times:

I had a similar experience on UA arriving in Sydney a few years back. I asked one of the pilots to show me the cockpit, and he said he would after eberyone deplaned. We went upstairs ans I spent about 3 minutes asking him questions and quickly looking aroud. As I followed him back downstairs, a rude f/a sneered at me and mumbled something like "they get weirder all the time." I know these folks are tired after 14 hour trip, as was I. They were rude. I had a similar rude experience on UA at ORD while boarding flight to HKG. The agents, who were Asian, were talking about how stupid most of the passengers are. I was close enough to hear them and they may have been remarking about me or to me, though they were rud to everyone. I try not to fly UA anymore and prefer CO and AA.

User currently offlineCAETravlr From United States of America, joined Oct 2000, 908 posts, RR: 1
Reply 5, posted (12 years 10 months 3 days 23 hours ago) and read 2003 times:

You didnt see the "kick me" sign they stick on everyone as they leave?

Sorry, was just trying to be humorous. I have never tried to stick around and talk too much, but the thought of being able to chat with them for a few minutes is nice, and I enjoy the opportunities that I do get to talk with the F/As on my flights every now and then, and I also appreciate the employees who respect the enthusiasts. Those that dont or that are rude, or at the very least, tactless, should probably give a nicer approach, not become offensive.

I know that as an F/A my fiance is always ready to get off the plane and get where she is going. However, she seems to also be very good at interacting with the pax, and being more tactful when approaching someone. At least the first time. If you stayed on the plane and disregarded them, then I would understand them saying something like that.



A woman drove me to drink and I didn't have the decency to thank her. - W.C. Fields
User currently offlineTravatl From United States of America, joined Mar 2001, 2173 posts, RR: 7
Reply 6, posted (12 years 10 months 3 days 23 hours ago) and read 2008 times:

Obviously, the people who post on here are not the people, that we, the down trodden airline employee folk, are referring to when we are discussing our astonishment at the sheer level of ignorance amassed by the traveling public, especially these days, when there is SO much discussion CONSTANTLY in the media about the airline industry.

I'm not excusing the behavior of the DL F/As, although, I have certainly felt that way myself (having worked in both inflight and cust service for over 10 years). BUT, if another crew member were talking to the pax, I certainly would not be so rude and disrespectful to the pax AND my colleague by making that kind of statement. Heck, if they want to stick around and yack shop all night, so be it...I'm outta there. It's the people who spend 20 minutes AFTER arrival still gathering bags, going to the bathroom before they leave the plane, yadda yadda yadda. I just turn off the lights, and explain that power has been shut off to the aircraft (smile smile).

As for the agents discussing how stupid the passengers are. Quite honestly, and I'm certain those of you who are seasoned travelers have witnessed this, yourself...it does sometimes appear that the sliding doors at the front of airport terminals have the uncanny ability to SUCK the common sense right out of people, while simultaneously lowering the I.Q. by 40-60 points.

How is it that an agent can announce FINAL BOARDING 3 times (as happened to me today in Chicago), and then have a family of four who have been sitting next to the gate podium for the last hour, nonchalantly walk up and ask to board the aircraft, and then become irate when told the flight is closed, OR...when a passenger is looking right at you as you announce the arrival of "flight 984 from New York at gate C54", and then, while still looking at you, walk up and ask.."what gate is flight 984 from New York arriving at?" And of course when the agents are asked 45 times in the same half hour what time flight 984 is arriving...although five arrival announcements have been made, and the monitors are all updated and correct....your confidence in the traveling public's intelligence does indeed begin to slip. (All non-airline folks present in this forum excluded, of course.)

My favorite, of course, are those people who simply do NOT UNDERSTAND WHY, the Continental or American personnel cannot tell them what time United 227 from San Francisco will be arriving...and walk away shaking their head in disgust. Better yet are those standing in line for 45 minutes at the American counter in Kansas City for the flight to Phoenix. When they are patiently explained to that they are traveling on America West, not American ("No Ma'am, I'm sorry they're not all the same" and will have to go the America West counter....the passenger angrily announces that is ridiculous that they should have to stand in another line.

Imagine what happens in Minneapolis where the American, America West, American Trans Air, and AirTran Airways counters are all right next to one another. Sheer joy, everyday.

I reiterate...rude behavior is never acceptable, HOWEVER, there is a basis on the passengers' behalf that has bred this behavior.

My two cents....have a great day.

Travis

Current employee of TransContinentalAmericanSouthwestUnited Airways. Or whichever one....they're all the same aren't they?

(P.S.....Planes like this, as groovy as they are, don't help:


Click for large version
Click here for full size photo!

Photo © Ben Wang



User currently offlineWilcharl From United States of America, joined Jun 2000, 1160 posts, RR: 3
Reply 7, posted (12 years 10 months 3 days 20 hours ago) and read 1968 times:

since were talking about things that piss us off, I love the pax that put their medicine in their luggage and then need it 4 minuts prior to departure, they tell you they have a brown duffle bag, and 45 minutes later after checking each bag tag, you find their red wheelie bag, or the pax that assume every airline employee from the captain on down works in customer service and can get them a boarding pass. OR THE 1 YEAR OLD WHINING LAP CHILD IN BUSINESS CLASS, i was flying back from TPA today on a wonderfully quiet 717 except i should have beein in row 28 of a DC-9 it would have been quieter. sorry for my rant and rave.

User currently offlineCF-CPI From Canada, joined Nov 2000, 985 posts, RR: 0
Reply 8, posted (12 years 10 months 3 days 5 hours ago) and read 1899 times:

I started this one and certainly enjoyed the feedback. Interestingly, it was the senior flight attendants who were generally the most gracious at that moment, and seemed the least perturbed by my presence. In fact, I was responding to a question from one of the 'seniors' when the 'youngsters' went through their tirade. To the airline employees who posted here, I'm sure you get your fair share of stupidity on the part of pax, but what I was trying to address is the issue of common courtesy (still, interesting to hear your side).

User currently offlineTravatl From United States of America, joined Mar 2001, 2173 posts, RR: 7
Reply 9, posted (12 years 10 months 2 days 17 hours ago) and read 1864 times:

CF-CPI:

Hey...wasn't trying to distract from your topic....but thought I would attempt to inject some humor and 'mentality of the crew' to it.

Travis


User currently offlineWilcharl From United States of America, joined Jun 2000, 1160 posts, RR: 3
Reply 10, posted (12 years 10 months 1 day 23 hours ago) and read 1832 times:

its my fault for the distraction!  Smile im the one gripeing about the whining baby in business class

User currently offlineCAETravlr From United States of America, joined Oct 2000, 908 posts, RR: 1
Reply 11, posted (12 years 10 months 1 day 21 hours ago) and read 1821 times:

The people who work for the airlines do have a tough job. I have seen some incredibly nice ones, and some who look like they have no business dealing with the public whatsoever.

I am looking forward to my flight on DL this weekend. I am a business traveller, but it has been far too long since my last trip. Anyone ATL feel free to say Hi! as I am passing through.


CAETravlr



A woman drove me to drink and I didn't have the decency to thank her. - W.C. Fields
User currently offlineSkyhawk From United States of America, joined May 2001, 1066 posts, RR: 3
Reply 12, posted (12 years 9 months 3 weeks 1 day 6 hours ago) and read 1794 times:

The bottom line here is common courtesy. As a retired FA I am truly embarrassed at both the UA and the Delta FA's. It doesn't matter how tired you are or how long you have been up there is simply no excuse for an attitude like was experienced. Personally, I would want to find out just who they are, not really to get them in any trouble but so they can be reminded that there job doesn't end just because the plane door has opened at their destination. A friend of mine and my husband was using a "buddy pass" coming back from LHR to ATL. Luckily he was able to sit in Business Elite. Inflight he requested a coke(he doesn't drink any alcohol at all) and was given a Scotch and coke. He, being really thirsty, and getting over the flu took a big gulp. He was able to get rid of that gulp, but when he mentioned it to the FA in the cabin, all she did was to giggle and never even offered to replace the drink. A flight attendant(on vacation) that was sitting next to him had to go to the galley to get the drink replaced. No one ever apologized. Can you believe it? Like I said befor I started this disertation, the whole thing come down to courtesy, both for you guys getting off the plane and for my friend inflight.

User currently offlineDeltaSFO From United States of America, joined Nov 2000, 2488 posts, RR: 23
Reply 13, posted (12 years 9 months 3 weeks 1 day 6 hours ago) and read 1785 times:

How embarrassing for Delta. I've never run into any horrendously rude F/As, however, based on some of the stories I hear, some of our F/As have pathetic customer service skills.

As a gate agent, I've had similar situations where we need to turn an aircraft around and there is a straggler or two, but I certainly handle them with more tact than this F/A showed.

Please remember, however, that the vast majority of our F/As are excellent. As with every other kind of service related job, you run into the bad apple every now and then.



It's a new day. Every moment matters. Now, more than ever.
User currently offlineDelta Fly boy From Japan, joined Oct 2000, 242 posts, RR: 1
Reply 14, posted (12 years 9 months 3 weeks 1 day 3 hours ago) and read 1763 times:

Being a Delta f/a, I didn't like what I just heard. i would never speak to a pax in that maner, ESP if that pax was speaking with another f/a. I am curious to one thing tho... How did you know that these f/a were senior? Was one the OBL (On Board Leader)? An airline is such a l;arge company with soooo many employee's... and generally I LOVE the employees i work with... but also, in such a big company with so many ppl, you ARE going to come across ones that you may not get along with. or ones with a bit of an attituide. And then these ppl should just not be in the job they're in. However, I will excuse some things because everyone has bad day's, Lord know's I've had mine. Also, in answer to your question, if the aircraft has minimum staffing on board, in this case the 764,wich is 7 f/a and it is a terminating flight, the a/c requires min. of 7 f/a to stay throughout depaning. If it was a through flight, only 3 need to be on. Again,sorry to hear about your bad experience with a DL f/a. Just don't think we're all bad..  Smile

User currently offlineSkyhawk From United States of America, joined May 2001, 1066 posts, RR: 3
Reply 15, posted (12 years 9 months 3 weeks 1 day 1 hour ago) and read 1753 times:

Delta Fly boy - You are so right that when you get as many employees in one company as Delta has there are bound to be a few "bad apples". Does the OBL have the right or responsibility to correct the FA's(not in front of pax mind you, but do they have the right?)? My husband is a Passenger Service Supervisor and more than once have I heard about this agent or that agent and how they may have said things to people. So all of you guys out there who seem to enjoy this forum so you can come down on all flight attendants think again, there are jerks in all walks of life no matter the occupation. Are all of you perfect? I think not! These two individual cases did example the not so good FA, but how about someone coming up with an example that is 180 degrees opposite? Like Delta Fly boy said, the majority of people in the industry are good people and do give good service.

User currently offlineCF-CPI From Canada, joined Nov 2000, 985 posts, RR: 0
Reply 16, posted (12 years 9 months 3 weeks 5 hours ago) and read 1739 times:

I'm finally getting back to my old thread, thanks to all for the feedback. DeltaSFO, in case your're curious, the inbound flight was DL219 on 18 June from SLC. The crabby f/a's worked in the Y cabin, one younger female, the other a young Latino male (no offense, I'm just identifying). I want to emphasize that the f/a's who served F were excellent. Every one of the 36 seats up there were occupied, yet drinks were refilled and the snacks passed around regularly.
About the relative seniority of the f/a's, I'm just surmising based on appearance, though I understand some airlines are hiring more mature individuals (from other professions) these days, probably to counteract airheads (pardon the pun) such as the ones I was dealing with.
I hope I did not give the impression I was bashing all f/a's, or DL in particular. In fact I was coming from Vegas and took DL by choice even though it meant connecting in SLC instead of flying nonstop (on Southwest or AWA).


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