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UK Airports/airlines Interpretation Of "Scheduled"  
User currently offlinejamesontheroad From United Kingdom, joined Jul 2005, 537 posts, RR: 1
Posted (3 years 4 months 1 week 3 days 6 hours ago) and read 3682 times:

Just back from a long, dreary and fruitless morning at GLA, hoping to catch EZY462 to BFS. It was scheduled to depart at 07:00, and was listed as "Scheduled" on both the airport's website and Easyjet.com's flight checker:

http://www.glasgowairport.com/portal...ormation%5ELive+flight+departures/
http://holidays.easyjet.com/FlightCheck/flightdepartures.aspx?lang=en

Meanwhile, arriving in the airport at 06:30, it was actually on the screen as "Delayed to 10:40" and then at about 09:30 that changed to "Delayed to 14:10". Knowing I was going to miss my 12:00 meeting, I just went home. Writing this, at 13:50 GMT, the flight has still to leave GLA.

Since about 11:00, the GLA departures board has read:

Quote:
07:00 EZY462 BELFAST INTL GATE OPEN


The Easyjet flight checker simply reads:

Quote:
8/12/2010 07:00 462 Glasgow Belfast Intl Scheduled

I've learnt over the last year or two to be especially suspicious of airports and airlines that are, shall we say, "economical" with the truth about delayed flights. Is listing these flights as "Scheduled" just a way to make the online departure screens look better, or is it perfectly ok to report a flight delayed by more than seven hours as "Scheduled"?

Apologies if I don't reply... I'm going back to bed to make up for getting up at 04:45...   

7 replies: All unread, jump to last
 
User currently offlinedowntown273 From Spain, joined Aug 2005, 291 posts, RR: 0
Reply 1, posted (3 years 4 months 1 week 3 days 6 hours ago) and read 3620 times:

Depends on the airline really. Easyjet's flight checker has two options: Scheduled or Canceled. This is not used to track flights, but as a tool for passengers to know whether they should bother going to the airport or not. If the flight is canceled, they post the link to request a refund or free transfer to another flight.

I find this lack of information especially happens on Easyjet.

As an example, on Monday, I was flying CDG-BFS, departing 2100. Our flight was delayed to 2220. It was 2210, BFS was closed due to snow, and the flight still showed on the airport screens as operating delayed. We were called to the check-in desks and announced we couldn't fly to BFS. By the time they accommodated us in hotels it was already around 2330. Even at that point the flight still showed as "Scheduled" on EZY's website.

And, by the way, it's 1425 and your EZY462 flight hasn't landed yet.

EZY462 Glasgow 07:45 14:55 ESTIMATING AT


User currently offlineAirNZ From , joined Dec 1969, posts, RR:
Reply 2, posted (3 years 4 months 1 week 3 days 5 hours ago) and read 3585 times:

Well, by definition, the word scheduled applies to any given point in time. So yes, a flight could be delayed/changed/whatever.....but still scheduled to depart. I don't quite see what difficulty there is in that. Thus, instead of the title it may be more appropriate to ask what is your interpretation of scheduled. Such may or may not be the same, but it doesn't make the other wrong.

User currently offlinejamesontheroad From United Kingdom, joined Jul 2005, 537 posts, RR: 1
Reply 3, posted (3 years 4 months 1 week 3 days 5 hours ago) and read 3562 times:

Quoting AirNZ (Reply 2):
I don't quite see what difficulty there is in that.

Perhaps it's simply this: are airlines afraid of the negative impression it will give actual / potential customers if the use the word 'Delayed' on these online departure boards?

Quoting downtown273 (Reply 1):
And, by the way, it's 1425 and your EZY462 flight hasn't landed yet.

EZY462 Glasgow 07:45 14:55 ESTIMATING AT

Now 15:20. If I was returning this evening, that would have been one of my shortest trips to Belfast ever 


User currently offlinedowntown273 From Spain, joined Aug 2005, 291 posts, RR: 0
Reply 4, posted (3 years 4 months 1 week 3 days 5 hours ago) and read 3510 times:

Quoting jamesontheroad (Reply 3):
Perhaps it's simply this: are airlines afraid of the negative impression it will give actual / potential customers if the use the word 'Delayed' on these online departure boards?

I think it gives a worse impression not to say the flight is delayed, when it's obvious that the flight should have left hours ago. Not announcing how delayed your flight is might help the airline in some cases. In the EU, if your flight is delayed 4+ hours you're entitled to free food/drinks. If you're the airline and are running 4:30 minutes late, you will not say that in the boards, because the 200 pax on the flight will ask you for vouchers which will cost you around €2,000. You will rather keep it delayed and start boarding when you've been around 3:30 delayed and avoid all those payments. Ryanair does this, all the time.

Quoting jamesontheroad (Reply 3):
Now 15:20

The flight took off from GLA at 15:05, just over 8 hours late.


User currently offlineAirNZ From , joined Dec 1969, posts, RR:
Reply 5, posted (3 years 4 months 1 week 3 days 4 hours ago) and read 3455 times:

Quoting jamesontheroad (Reply 3):
Perhaps it's simply this: are airlines afraid of the negative impression it will give actual / potential customers if the use the word 'Delayed' on these online departure boards?

No, I don't see that it would at all, and to be honest such is an a.net myth that airlines are 'afraid' of passengers seeing/knowing something when, in actuality, all it's used for is to be sensationalist. Sheduled means it's scheduled to depart at whatever time it is due to depart at, and which can vary for a multitude of reasons.....not cancelled. However, you are using scheduled to think/mean it has to be at the originally advertised time. Not the case at all. What possible 'negative impression' would it give actual, and especially 'potential', customers.......flights are delayed daily oall over the world???? Indeed, particularly with the current weather conditions in the UK (esp Scotland) what do you see as airlines needing to be 'afraid' of a passenger seeing?

Quoting downtown273 (Reply 4):
If you're the airline and are running 4:30 minutes late, you will not say that in the boards, because the 200 pax on the flight will ask you for vouchers which will cost you around €2,000. You will rather keep it delayed and start boarding when you've been around 3:30 delayed and avoid all those payments. Ryanair does this, all the time.

Not quite and, BTW the procedure is not unique to Ryanair although I can 'understand' the fashionability of mentioning it (although you should use an airline with frequent impunctuality, not Europe's most punctual!)........compensation (in vouchers or whatever) is not payable until the 4 hours are reached so your 'point' is incorrect.


User currently offlinecaaardiff From United Kingdom, joined Jul 2006, 186 posts, RR: 0
Reply 6, posted (3 years 4 months 1 week 3 days 4 hours ago) and read 3455 times:

Its a BAA things. If you check any BAA airport website, normally if the flight is listed as "scheduled" after its departure time, then its delayed, probably indefinately.
I guess it may also depend on the handling agent at that airport as well. If a delay is known, it would generally list it as "Delayed XX:XX"
All flights will be listed as "scheduled" until it either reaches boarding time, gate open/closed time, taxied time or departed. But as above, on BAA is Scheduled is commented, after the planned departure time, its definately delayed for an unknown period of time!
Most other UK airports tend to provide more information. E.G - Next Info, Delayed, Boarding, Estimated etc


User currently offlineAirNZ From , joined Dec 1969, posts, RR:
Reply 7, posted (3 years 4 months 1 week 3 days 4 hours ago) and read 3429 times:

Quoting caaardiff (Reply 6):
All flights will be listed as "scheduled" until it either reaches boarding time, gate open/closed time, taxied time or departed.

   yes indeed, and what I was trying to explain.......that scheduled means it is scheduled to depart. It has no other meaning, hidden or otherwise.


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