Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
United Makes IT Selections For Merged Company  
User currently offlineLAXintl From United States of America, joined May 2000, 24806 posts, RR: 46
Posted (3 years 7 months 4 days 4 hours ago) and read 8929 times:

As part of the merger integration, the difficult task of settling on IT applications is certainly one of the key decisions that must be made to serve as the backbone for the unified organization.

Yesterday, the following breakdown off application selections were announced for the merged company.


Legacy Continental Applications:
Resevations, check-in, e-commerce, voice technologies
Airport gate management, baggage scanning
Aircraft maintenance
Crew scheduling

Legacy United Applications:
Flight Operations tools (flight planning, weight & balance, etc)
Airport resource management
HR and payroll
Revenue and network management
Finance


I'm curious to see how the decisions will in particular effect customer touch points and experiences in areas such as websites (I believe both CO and UA.com are weak in many respects), and at the airport(kiosk, FIDS, gate information) in the months to come as things are brought together.

[Edited 2010-12-22 10:22:49]


From the desert to the sea, to all of Southern California
32 replies: All unread, showing first 25:
 
User currently offlineTranspac787 From United States of America, joined Jul 2007, 3186 posts, RR: 13
Reply 1, posted (3 years 7 months 4 days 4 hours ago) and read 8885 times:

Quoting LAXintl (Thread starter):
Legacy Continental Applications:
Airport gate management

Wonderful. Just when I thought I had a pretty good grasp on the UA system   



A340-500: 4 engines 4 long haul. 777-200LR: 2 engines 4 longer haul
User currently offlineCALPSAFltSkeds From United States of America, joined Dec 2006, 2583 posts, RR: 9
Reply 2, posted (3 years 7 months 4 days 4 hours ago) and read 8829 times:

I hope they keep the CO PDA website and tracking of aircraft tail numbers and "where does this flight come from".

User currently offlineseabosdca From United States of America, joined Sep 2007, 5310 posts, RR: 4
Reply 3, posted (3 years 7 months 4 days 4 hours ago) and read 8818 times:

They should keep AA's customer-facing systems. 

User currently offlineHiflyer From United States of America, joined Nov 2004, 2165 posts, RR: 3
Reply 4, posted (3 years 7 months 4 days 4 hours ago) and read 8799 times:

e commerce is now CO so suspect a lot more of the CO front facing web apps will be kept than the UA. UA unimatic should have gone early 90's... Apollo goes away and Fastair/FastRes mask will point to Shares I would suspect.

User currently offlineCoairman From United States of America, joined Dec 2010, 115 posts, RR: 0
Reply 5, posted (3 years 7 months 4 days 4 hours ago) and read 8670 times:

Quoting CALPSAFltSkeds (Reply 2):

USER PROFILE
SEND INSTANT MSG
ADD TO RESP MEMBERS
SUGGEST DELETION
QUOTE SELECTED TEXT
_
CALPSAFltSkeds From United States of America, joined Dec 2006, 1165 posts, RR: 10
Reply 2, posted Wed Dec 22 2010 13:35:26 your local time (9 minutes 30 secs ago) and read 99 times:

I hope they keep the CO PDA website and tracking of aircraft tail numbers and "where does this flight come from".


I strongly agree that the PDA webite is excellent. Especially tracking the FLIFO inbound flight number and ETA along with the standby lists, etc.

http://pda.continental.com/PDA20/Default.aspx


I use it alot when I am not near a PC.



Patience Can Be A Virtue.
User currently offlinejunction From United States of America, joined Mar 2005, 766 posts, RR: 0
Reply 6, posted (3 years 7 months 4 days 3 hours ago) and read 8413 times:

Most significantly, IMO, this means that Apollo will be going away.

User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 19
Reply 7, posted (3 years 7 months 4 days 3 hours ago) and read 8358 times:

Quoting junction (Reply 6):
Most significantly, IMO, this means that Apollo will be going away.

Apollo will not be "going away," as it's owned by Travelport now, and is used by several travel agencies. It does mean that UA won't be using it any more for airport/airline applications, of course.

Whether they will bother to port all the Shares commands into FastAIR, create an entirely new GUI or revert back to command-line entries remains to be seen. I understand that Shares at the airport for CO staff is still entirely command-line entry, and when I've travelled on them I've found their standby list processing to be arcane, at best. I almost didn't get on a flight once because whatever their processes are for clearing standbys they started 2.5 hours before departure of the flight, and I checked in 2 hours prior so they didn't even know I existed until I was the only one standing in the gate area.  



Head in the clouds... yet feet planted firmly on the ground.
User currently offlinejunction From United States of America, joined Mar 2005, 766 posts, RR: 0
Reply 8, posted (3 years 7 months 4 days 2 hours ago) and read 8227 times:

Quoting OH-LGA (Reply 7):
Apollo will not be "going away," as it's owned by Travelport now, and is used by several travel agencies.

But do you think Travelport will continue to maintain Apollo for the few agencies that use it once UA is gone? Not being facetious, curious to know what the thinking is one this. It seems like Travelport would love to have them all move to Galileo.
Also, the front end for Shares is called EZR and is used at a lot of CO stations.


User currently offlineCoairman From United States of America, joined Dec 2010, 115 posts, RR: 0
Reply 9, posted (3 years 7 months 4 days 2 hours ago) and read 8118 times:

Looks like with CO's Shares to be the airport IT system there will be alot of CO agents training the PMUA agents. I think shares is quite easy, but I have been using it for almost 19 years now.

There is alot of PMUA airport agent training to be needed and hopefully it will get started within a month. There is alot of work ahead.



Patience Can Be A Virtue.
User currently offlineLAXintl From United States of America, joined May 2000, 24806 posts, RR: 46
Reply 10, posted (3 years 7 months 4 days 2 hours ago) and read 8014 times:

Having dealt with both Shares and UA applications I can tell you neither is a top of line modern system. In many ways I actually give United res and especially airport apps the edge as they have spent much effort with the development of several decent broad functionality front end mask/GUIs to make life easy for the employee and customer.

However I do believe Shares won out due to the likely ability to better offer scalability, while also offering an easy vendor relationship with HP and moving away much of the behind the scenes support work which was inhouse at UA.

Never the less, I do strongly believe that sticking with Shares is only an interim move, with the company eventually getting back on track with United’s long term goal of being part of the ever evolving Amadeus platform which is becoming core for much of Star partners reservations, distribution, departure control, and revenue management.



From the desert to the sea, to all of Southern California
User currently offlineTBYO787 From Colombia, joined Feb 2008, 195 posts, RR: 0
Reply 11, posted (3 years 7 months 3 days 19 hours ago) and read 7532 times:

Quoting LAXintl (Reply 10):
Never the less, I do strongly believe that sticking with Shares is only an interim move, with the company eventually getting back on track with United’s long term goal of being part of the ever evolving Amadeus platform which is becoming core for much of Star partners reservations, distribution, departure control, and revenue management.

I think so too..   


User currently offlineNorthstarBoy From United States of America, joined Jun 2005, 1825 posts, RR: 0
Reply 12, posted (3 years 7 months 3 days 14 hours ago) and read 7008 times:
Support Airliners.net - become a First Class Member!

Quoting junction (Reply 8):
Quoting OH-LGA (Reply 7):
Apollo will not be "going away," as it's owned by Travelport now, and is used by several travel agencies.

But do you think Travelport will continue to maintain Apollo for the few agencies that use it once UA is gone? Not being facetious, curious to know what the thinking is one this. It seems like Travelport would love to have them all move to Galileo.

There are more than a "few" agencies that use Apollo, and please, perish the thought of doing away with Apollo, i'd rather they do away with Galileo and convert everyone to Apollo.

Otoh, I love the idea of being able to see UA ship numbers in the GDS, very cool.



Why are people so against low yields?! If lower yields means more people can travel abroad, i'm all for it
User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 19
Reply 13, posted (3 years 7 months 3 days 14 hours ago) and read 7003 times:

Quoting LAXintl (Reply 10):
Never the less, I do strongly believe that sticking with Shares is only an interim move, with the company eventually getting back on track with United’s long term goal of being part of the ever evolving Amadeus platform which is becoming core for much of Star partners reservations, distribution, departure control, and revenue management.

I really hope so as well! PMUA was supposed to move to Amadeus a few years back (Horizon Project, it was called) but then was called off due to costs involved. I've seen briefly LH's front end system (Pictures) and I'm quite impressed with what I've seen... if that's anything from which the Star Alliance Common IT Platform will draw from - I can't wait!



Head in the clouds... yet feet planted firmly on the ground.
User currently offlineMidex461 From United States of America, joined Feb 2000, 282 posts, RR: 1
Reply 14, posted (3 years 7 months 3 days 13 hours ago) and read 6766 times:

Quoting LAXintl (Thread starter):
Legacy Continental Applications:
Resevations, check-in, e-commerce, voice technologies

YEEEEEEE-HAAAAAAAAAAH!!!!!!!

No more dealing with agents checking people in for flights using whatever coupon they want!
SHARES won't let the agents do that - if you're gonna rebook your pax in irregular ops, you need to reissue the ticket.

Working at a ticketing help desk (we call it System Support Center), I can say that particular feature of Apollo (that agents can "match" up a segment to whatever coupon they want) is one of the most frustrating. I've see too much stuff like pax checked-in for flight SFO - LAS using a coupon for SFO - ORD.

I am curious to see how SHARES ports over to FastAir - hopefully it'll work better than QIK



Opinions and views expressed are MINE and do NOT represent the views of US Airways
User currently offlineABQopsHP From United States of America, joined May 2006, 848 posts, RR: 3
Reply 15, posted (3 years 7 months 3 days 9 hours ago) and read 5959 times:

Having worked with Shares for over 25 years, I am a bit partial to it. CO's QIKres is slow, in my view. Many of the Senior agents would rather work under Shares, than use QIK. The one thing I hope to see with the integration, is an easier way to reissue tickets.IROP reissues are rather easy. However Shares requires so much typing and verifying fare amounts and such, in a voluntary reissue. I know some airlines out there have the ability for you to fill in a shell with the old ticket info, and out spits the new ticket with the revised fare on it. I would love to see something like that.
JD CRPXE/EV



A line is evidence that other people exist.
User currently offlinemalaysia From United States of America, joined Nov 1999, 3330 posts, RR: 0
Reply 16, posted (3 years 7 months 3 days 9 hours ago) and read 5913 times:

Wish they had the Delta standby Style LCD feature, where the standbys that are cleared are automatically given a seat assignment on the screen, and no need to listen for a name. Just dont have to bother approaching a gate agent at all. just wait and watch screen. but it seems a bit backwards on UA, where you must listen for a name.


There Are Those Who Believe That There May Yet Be Other Airlines Who Even Now Fight To Survive Beyond The Heavens
User currently offlinejoeljack From United States of America, joined Feb 2005, 933 posts, RR: 0
Reply 17, posted (3 years 7 months 3 days 8 hours ago) and read 5868 times:

Quoting Midex461 (Reply 14):
YEEEEEEE-HAAAAAAAAAAH!!!!!!!

No more dealing with agents checking people in for flights using whatever coupon they want!
SHARES won't let the agents do that - if you're gonna rebook your pax in irregular ops, you need to reissue the ticket.

Working at a ticketing help desk (we call it System Support Center), I can say that particular feature of Apollo (that agents can "match" up a segment to whatever coupon they want) is one of the most frustrating. I've see too much stuff like pax checked-in for flight SFO - LAS using a coupon for SFO - ORD.

I am curious to see how SHARES ports over to FastAir - hopefully it'll work better than QIK

How will this work then? Agents do this for me all the time. Just say I have a ticket purchased MCI-DEN-SFO-PDX. I might book like that with a long layover in SFO for potential business. I then realize that the client can't meet a few hours before and I'll just standby for DEN-PDX instead and they'll just take the DEN-SFO coupon and use it for this segment. I've done a scenario like this many times and is one of the many reason why I'm loyal to United but I won't get into this.

So how would this work with the new system?


User currently offlinejayhup From United States of America, joined Jan 2002, 452 posts, RR: 0
Reply 18, posted (3 years 7 months 3 days 8 hours ago) and read 5686 times:

Hi...can you include a link to your source for this information?

I've looked on the UA and CO websites and I don't see anything.

Thanks...

JH


User currently offlineFWAERJ From United States of America, joined Jun 2006, 3717 posts, RR: 2
Reply 19, posted (3 years 7 months 3 days 5 hours ago) and read 4815 times:

Quoting malaysia (Reply 16):
Wish they had the Delta standby Style LCD feature, where the standbys that are cleared are automatically given a seat assignment on the screen, and no need to listen for a name.

Pre-merger UA EasyInfo at the hubs offered (and was first to offer) that feature several years ago.

I'll be interested to see if EasyInfo will stay with the transition to several CO systems.

[Edited 2010-12-23 09:21:29]


I don't work for FWA, their tenants, or their ad agency. But I still love FWA.
User currently offlineLAXintl From United States of America, joined May 2000, 24806 posts, RR: 46
Reply 20, posted (3 years 7 months 3 days 5 hours ago) and read 4662 times:

Quoting jayhup (Reply 18):
Hi...can you include a link to your source for this information?
I've looked on the UA and CO websites and I don't see anything.

Its available on both employee websites along with other merger related information.



From the desert to the sea, to all of Southern California
User currently offlineMidex461 From United States of America, joined Feb 2000, 282 posts, RR: 1
Reply 21, posted (3 years 7 months 3 days 4 hours ago) and read 4267 times:

Quoting joeljack (Reply 17):
So how would this work with the new system?

You could still standby for the PDX flight - the agent would simply need to either adjust/reissue your ticket. It's not a problem when the itin is completely on UA - but when your journey involves changing airlines enroute, it becomes a HUGE problem.



Opinions and views expressed are MINE and do NOT represent the views of US Airways
User currently offlineCOalways From United States of America, joined Feb 2008, 360 posts, RR: 0
Reply 22, posted (3 years 7 months 3 days 3 hours ago) and read 4222 times:

Quoting malaysia (Reply 16):

The CO LCD screens have that same feature as DL were the upgrade list get there seat numbers on the screen.


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9489 posts, RR: 52
Reply 23, posted (3 years 7 months 3 days 3 hours ago) and read 4184 times:

Good bye Unimatic! You were an absolute pain in my side and glad you are gone. It was incredible innovation in the 60s for tracking maintenance, but it is no longer the 60s.


If you have never designed an airplane part before, let the real designers do the work!
User currently offlineAmwest2united From United States of America, joined Jun 2006, 409 posts, RR: 0
Reply 24, posted (3 years 7 months 3 days 3 hours ago) and read 4171 times:
Support Airliners.net - become a First Class Member!

Quoting RoseFlyer (Reply 23):
Good bye Unimatic! You were an absolute pain in my side and glad you are gone. It was incredible innovation in the 60s for tracking maintenance, but it is no longer the 60s.

Where did you read anything about unimatic going away, i read it just the oppisite,

Quoting LAXintl (Thread starter):
Legacy United Applications:
Flight Operations tools (flight planning, weight & balance, etc)

the above includes unimatic.



Life is what happens to you while you making plans to live it!
25 joeljack : Interesting...thanks. So how does if work if you're rerouted onto a different airline? I was flying GSO-ORD-DSM two years ago and every flight out of
26 RoseFlyer : I thought when they were saying aircraft maintenance that unimatic would go away. Were they just referring to the other databases like TSO & DB2?
27 Amwest2united : Weight and Balance is entered in Unimatic at the station level, so not sure, have not seen specifics, but I would guess it is staying for now, I know
28 malaysia : well hope it also does same for non-revs so they get cleared automatically and have an assignment and the if they listed first, just wait wait wait t
29 ATLflyer : I love this feature...
30 Post contains images SkyPriorityDTW : Anything is better than Deltamatic, or as the company calls it DL Term. Luckily, Delta has invested in a completely new agent-facing GUI that is suppo
31 oswegobag : Does this mean that United/Continental's new website will have legacy Continental's flight status? I think Continental is the best in the system showi
32 TBYO787 : I just hope that HP Shares can correct the Split PNR problem when it is done in a GDS on 1 last name PNR and 2 different passangers.
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Business Week: It's Time For United's CEO To Go posted Wed Mar 19 2008 23:46:52 by Ryu2
What'll It Take For 77L To Fly LHR-SYD-LHR? posted Thu Mar 11 2010 12:35:54 by EA772LR
Is It Possible For Another Concorde Type A/C? posted Mon Feb 8 2010 16:58:32 by C5LOAD
United Partners With ExpressJet For UAX posted Mon Nov 16 2009 08:20:52 by LAXintl
United Puts Out RFP For More Express Flying posted Thu Aug 20 2009 17:07:56 by Apodino
United Plans New Order For 150 Jets - Part 3 posted Sat Jun 20 2009 23:01:36 by WILCO737
United Plans New Order For 150 Jets - Part 2 posted Sun Jun 7 2009 12:54:23 by Scbriml
United Plans New Order For 150 Jets posted Wed Jun 3 2009 21:38:44 by PHX Flyer
United Pilots Blast CEO For Losses/Setup Website posted Wed Oct 22 2008 08:24:20 by Oa260
It's Arbitration For Delta & Northwest Pilots posted Tue Aug 12 2008 15:46:07 by Tugger