ROP From Thailand, joined Jun 2001, 239 posts, RR: 0 Posted (13 years 9 months 1 week 5 days 15 hours ago) and read 3057 times:
Actually i've heard a lot of conplaints about the SIA's flight crew. and i did experience them last year on the short haul flight from BKK-SIN/SIN-DPS and found out it was really true that "you'll have robotic smile and service". It's so funny to see their being like that!!
Kaitak From Ireland, joined Aug 1999, 12784 posts, RR: 34
Reply 1, posted (13 years 9 months 1 week 5 days 15 hours ago) and read 2956 times:
I flew SQ from LHR through SIN to PER and back last month; yes they were smiling - always smiling. This I think is a good thing, particularly when you consider some airline crews with permenantly fixed frowns and scowls. I didn't find them robotic either; they were pleasant, eager to help and added to the enjoyment of the flight.
Smiling brings out the best in people; don't knock it.
Star_member From Australia, joined Dec 2000, 185 posts, RR: 0
Reply 4, posted (13 years 9 months 1 week 5 days 15 hours ago) and read 2900 times:
i must say i thought the service was excellent on my flight from syd to sin a few months ago but they were a bit unnatural. the fact they had exactly the same make up added to the automaton feel. having said that robotic smiling is preferable to disinterest from f/a on other airlines. i find the tg f/a have the most pleasant and natural service.
Jaysit From , joined Dec 1969, posts, RR:
Reply 5, posted (13 years 9 months 1 week 5 days 12 hours ago) and read 2883 times:
What do you expect them to do? Individually kiss your royal behinds? Smile at you and you alone and tell you just how special you are just because you happen to be sitting in Seat 64K? Please, theyr'e in a service industry catering to the needs of 400 passengers in a metal tube at 35000 ft. Its hard to keep smiling when you have drunken jerks, slobs expecting First Class service while having paid Coach fares (which SIA quite often delivers) and unappreciative passengers who criticize you for smiling. But, Bless their hearts, those Singapore girls just keep smiling and do their jobs. It may be robotic to you, but its professional courtesy and standards to most people. If you want heartfelt love and devotion bring your own chaperone or nannies on board. Or else fly any one of 100 other carriers where you will get sincerity of the "Get Lost" kind. Frankly, a smile at the end of a 22 hour flight really does go a long way, even if its been mandated by the corporate headquarters of SIA.
ROP From Thailand, joined Jun 2001, 239 posts, RR: 0
Reply 10, posted (13 years 9 months 1 week 4 days 19 hours ago) and read 2771 times:
REgard to Jaysit's post. thank for the comment. but for my personel idea toward SIA f/a, it's only the comment from the custommer who is the consumer. maybe you forget the idea of right to comment since you are consumer especially for the hospitalized business. ...it's just a comment... comment for better thing, nothing serious at all..
Plane holland From Netherlands, joined Oct 2000, 485 posts, RR: 0
Reply 11, posted (13 years 9 months 1 week 4 days 14 hours ago) and read 2736 times:
Sadly, they smile to keep their job......
We all know that SQ has a way of handling their personell... It's said to be the most sexist airline on this planet... I think the Singapore girls would be better of flying for KLM , they would have a job for life, not only based on their smiles..
KrisworldB777 From Australia, joined Nov 2000, 571 posts, RR: 3
Reply 18, posted (13 years 9 months 1 week 3 days 13 hours ago) and read 2633 times:
Well, well..... aren't people becoming picky! You do have a point ROP. cabin crew should make an effort to smile and look like they enjoy serving other people, it is what they are paid to do and the majority of the Asian cabin crew do a commendable job, even after uo to 15-hours on their feet.
The Singapore girls are brilliant at what they do. They are very elegant and immaculately presented however, as do all people, have bad days. I've seen their robotic smiles, it does make me laugh, but even if they are having a bad day, they are still making the effort and yeah, we should commend them for that although a lot of the chief stewardesses seem to permanently have them. I suppose the glamour does wear off but Singapore Airlines' cabin service is absolutely brilliant and unmatched by nearly every other airline.
Greg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 23, posted (13 years 9 months 1 week 2 days 11 hours ago) and read 2541 times:
Flew them regularly from San Francisco to S'pore in '99 and '00 to work at our Singapore office which handles shipping claims.
Flew them earlier this year on the return portion when CX and UA were booked.
I don't find anything 'brilliant' about the service or the f/a's (however they are very polite).