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Have You Ever Seen The "Robotic Smile" Of SIA Crew  
User currently offlineROP From Thailand, joined Jun 2001, 239 posts, RR: 0
Posted (13 years 3 months 5 days 2 hours ago) and read 2814 times:

Actually i've heard a lot of conplaints about the SIA's flight crew. and i did experience them last year on the short haul flight from BKK-SIN/SIN-DPS and found out it was really true that "you'll have robotic smile and service". It's so funny to see their being like that!!

23 replies: All unread, jump to last
 
User currently offlineKaitak From Ireland, joined Aug 1999, 12478 posts, RR: 34
Reply 1, posted (13 years 3 months 5 days 2 hours ago) and read 2713 times:

I flew SQ from LHR through SIN to PER and back last month; yes they were smiling - always smiling. This I think is a good thing, particularly when you consider some airline crews with permenantly fixed frowns and scowls. I didn't find them robotic either; they were pleasant, eager to help and added to the enjoyment of the flight.

Smiling brings out the best in people; don't knock it.


User currently offlineSingapore 777 From Australia, joined May 1999, 1015 posts, RR: 3
Reply 2, posted (13 years 3 months 5 days 2 hours ago) and read 2689 times:

I have seen it countless times, even on a flight from Singapore to Perth. But they were serving the opposite aisle. The ones which served my aisle were very sincere and genuine.

User currently offlineAirmale From Botswana, joined Sep 2004, 378 posts, RR: 1
Reply 3, posted (13 years 3 months 5 days 2 hours ago) and read 2673 times:

Id rather have a robotic smile than a scowl or aloof look Smile


.....up there with the best!
User currently offlineStar_member From Australia, joined Dec 2000, 185 posts, RR: 0
Reply 4, posted (13 years 3 months 5 days 1 hour ago) and read 2657 times:

i must say i thought the service was excellent on my flight from syd to sin a few months ago but they were a bit unnatural. the fact they had exactly the same make up added to the automaton feel. having said that robotic smiling is preferable to disinterest from f/a on other airlines. i find the tg f/a have the most pleasant and natural service.

User currently offlineJaysit From , joined Dec 1969, posts, RR:
Reply 5, posted (13 years 3 months 4 days 23 hours ago) and read 2640 times:

What do you expect them to do? Individually kiss your royal behinds? Smile at you and you alone and tell you just how special you are just because you happen to be sitting in Seat 64K? Please, theyr'e in a service industry catering to the needs of 400 passengers in a metal tube at 35000 ft. Its hard to keep smiling when you have drunken jerks, slobs expecting First Class service while having paid Coach fares (which SIA quite often delivers) and unappreciative passengers who criticize you for smiling. But, Bless their hearts, those Singapore girls just keep smiling and do their jobs. It may be robotic to you, but its professional courtesy and standards to most people. If you want heartfelt love and devotion bring your own chaperone or nannies on board. Or else fly any one of 100 other carriers where you will get sincerity of the "Get Lost" kind. Frankly, a smile at the end of a 22 hour flight really does go a long way, even if its been mandated by the corporate headquarters of SIA.

User currently offlineSpk From Thailand, joined Jun 2001, 458 posts, RR: 1
Reply 6, posted (13 years 3 months 4 days 20 hours ago) and read 2602 times:

I've seen it. Looks like they're trained to just keep smiling.

SQ is a good airline but it is way overhyped. I like Thai F/A the most while I love SQ seat (biz class) and IFE.


User currently offlineAir Taiwan From Australia, joined Dec 1999, 1518 posts, RR: 4
Reply 7, posted (13 years 3 months 4 days 20 hours ago) and read 2598 times:

Well said, Jaysit.  Smile/happy/getting dizzy

Jimmy


User currently offlineCedarjet From United Kingdom, joined May 1999, 8119 posts, RR: 54
Reply 8, posted (13 years 3 months 4 days 20 hours ago) and read 2585 times:

I think they do an excellent job with a pleasant manner and should be praised for being so sweet, not criticised.


fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz
User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13742 posts, RR: 19
Reply 9, posted (13 years 3 months 4 days 17 hours ago) and read 2553 times:

Jaysit! In my eyes, you've redeemed yourself. Kudos.

I have not experienced a "Robotic" smile, but a gracious smile. I don't think they are robotic.



Anyone can fly, only the best Soar.
User currently offlineROP From Thailand, joined Jun 2001, 239 posts, RR: 0
Reply 10, posted (13 years 3 months 4 days 5 hours ago) and read 2528 times:

REgard to Jaysit's post. thank for the comment. but for my personel idea toward SIA f/a, it's only the comment from the custommer who is the consumer. maybe you forget the idea of right to comment since you are consumer especially for the hospitalized business. ...it's just a comment... comment for better thing, nothing serious at all..

User currently offlinePlane holland From Netherlands, joined Oct 2000, 454 posts, RR: 0
Reply 11, posted (13 years 3 months 4 days 1 hour ago) and read 2493 times:

Sadly, they smile to keep their job......

We all know that SQ has a way of handling their personell... It's said to be the most sexist airline on this planet... I think the Singapore girls would be better of flying for KLM , they would have a job for life, not only based on their smiles..

regards, PH  Smile


User currently offlineTrintocan From United Kingdom, joined Apr 2000, 3238 posts, RR: 4
Reply 12, posted (13 years 3 months 3 days 11 hours ago) and read 2456 times:

I have never flown SIA but I have seen some of their girls on the ads, they are so beautiful! Robotic - why do you think so?

Let SIA continue to demonstrate why they are the world's top-rated airline.

Trintocan.



Hop to it, fly for life!
User currently offlineQantasAirways From Australia, joined Mar 2001, 1278 posts, RR: 3
Reply 13, posted (13 years 3 months 3 days 9 hours ago) and read 2442 times:

I have flown on them 6 times, and their smile has always been perfect.
I dont know what people mean by robotic
Better than Qantas flight attendants that dont even smile

Regards
QantasAirways



Spirit of Australia
User currently offlineTrickijedi From United States of America, joined May 2001, 3266 posts, RR: 5
Reply 14, posted (13 years 3 months 3 days 9 hours ago) and read 2439 times:

Maybe their smiles are robotically sincere!  Smile


Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
User currently offlineTupolev154B2 From United States of America, joined Jun 2000, 1332 posts, RR: 2
Reply 15, posted (13 years 3 months 3 days 8 hours ago) and read 2432 times:

It is sad to see them being forced to smile even in the face of drunks.

User currently offlineMr.BA From Singapore, joined Sep 2000, 3423 posts, RR: 22
Reply 16, posted (13 years 3 months 3 days 3 hours ago) and read 2408 times:

Jaysit, you're the best. Kudos!

alvin



Boeing747 万岁!
User currently offlineAirnewzealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 17, posted (13 years 3 months 3 days 2 hours ago) and read 2404 times:

Hey,
All airlines give a robotic smile....
AirNZ, United, Air Canada, Korean Air, Asiana, SQ, Garuda indonesia!! They all have them, so donot just pin point one airline!!

One FA out of around 3000 FA's will diffenately have a robotic smile!!

Hey QantasAirways!!
Qantas FA's smile!! Well at least the ones that come to AKL!! They are really nice people!

Cheers
mikey


User currently offlineKrisworldB777 From Australia, joined Nov 2000, 571 posts, RR: 3
Reply 18, posted (13 years 3 months 2 days 23 hours ago) and read 2390 times:

Well, well..... aren't people becoming picky! You do have a point ROP. cabin crew should make an effort to smile and look like they enjoy serving other people, it is what they are paid to do and the majority of the Asian cabin crew do a commendable job, even after uo to 15-hours on their feet.

The Singapore girls are brilliant at what they do. They are very elegant and immaculately presented however, as do all people, have bad days. I've seen their robotic smiles, it does make me laugh, but even if they are having a bad day, they are still making the effort and yeah, we should commend them for that although a lot of the chief stewardesses seem to permanently have them. I suppose the glamour does wear off but Singapore Airlines' cabin service is absolutely brilliant and unmatched by nearly every other airline.


User currently offlineGreg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 19, posted (13 years 3 months 2 days 20 hours ago) and read 2370 times:

They are definetely the 'Stepford Flight Attendants'
Very robotic and none too bright if you try and talk to them...
Crap..this will probably get deleted too..


User currently offlineQantasAirways From Australia, joined Mar 2001, 1278 posts, RR: 3
Reply 20, posted (13 years 3 months 2 days 11 hours ago) and read 2341 times:

Mikey!
Glad they do! Maybe their uniform just need a bit of a fix up

regards
QantasAIrways



Spirit of Australia
User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13742 posts, RR: 19
Reply 21, posted (13 years 3 months 2 days 5 hours ago) and read 2327 times:

Greg: Have you ever flown Singapore Airlines. If so, from where, to where, when and what class.


Anyone can fly, only the best Soar.
User currently offlineAirnewzealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 22, posted (13 years 3 months 2 days 2 hours ago) and read 2312 times:

Johann, hhahahahahah...........I agree totally. Looking forward to talking to you tonight on MSN, if i am online!!

Cheers
mikey


User currently offlineGreg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 23, posted (13 years 3 months 1 day 22 hours ago) and read 2298 times:

Flew them regularly from San Francisco to S'pore in '99 and '00 to work at our Singapore office which handles shipping claims.
Flew them earlier this year on the return portion when CX and UA were booked.
I don't find anything 'brilliant' about the service or the f/a's (however they are very polite).


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