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DL Testing Bidding System Over Voluntary Bump  
User currently offlineLonghornmaniac From United States of America, joined Jun 2005, 3298 posts, RR: 44
Posted (3 years 8 months 1 week 1 day 8 hours ago) and read 5785 times:

http://www.msnbc.msn.com/id/41064473/ns/travel-travel_deals/

This is an interesting idea. I can definitely see how it would save DL some money, but it does sound like it might be a bit cumbersome. Certainly there is the potential for added stress for a gate agent having to keep track of that (I'm sure it would be at least semi-automated, but I have a hard time believing it'd be entirely free of human input), particularly in an already higher-stress environment (an oversell situation).

Not sure how I feel about this, but still an interesting idea.

Cheers,
Cameron

32 replies: All unread, showing first 25:
 
User currently offlinetoobz From Finland, joined Jan 2010, 785 posts, RR: 0
Reply 1, posted (3 years 8 months 1 week 1 day 8 hours ago) and read 5756 times:

IIRC it will be asked when u check in at the automated kiosk. If the flight is oversold it will prompt,if interested,to name your price. I think it will cut down on GA work alot. pretty smart if you ask me. Let's see how it works in reality though!

User currently offlineDeltaMD90 From United States of America, joined Apr 2008, 7908 posts, RR: 51
Reply 2, posted (3 years 8 months 1 week 1 day 7 hours ago) and read 5742 times:

I think it is a good business idea, but (to me) this has bad PR written all over it. I do, however, see other airlines following if DL is successful (maybe not WN of course)


Ironically I have never flown a Delta MD-90 :)
User currently offlineUAL747DEN From United States of America, joined Dec 2003, 2392 posts, RR: 11
Reply 3, posted (3 years 8 months 1 week 1 day 7 hours ago) and read 5714 times:

Quoting DeltaMD90 (Reply 2):
I think it is a good business idea, but (to me) this has bad PR written all over it. I do, however, see other airlines following if DL is successful (maybe not WN of course)

Why not Southwest?



/// UNITED AIRLINES
User currently offlinesimairlinenet From United States of America, joined Oct 2005, 917 posts, RR: 2
Reply 4, posted (3 years 8 months 1 week 23 hours ago) and read 5387 times:

Northwest was trialing this idea just prior to the merger.

User currently offlineAirNovaBAe146 From Canada, joined Jun 2008, 362 posts, RR: 0
Reply 5, posted (3 years 8 months 1 week 22 hours ago) and read 5280 times:

I thought it had been legislated how much $ the airlines had to give in compensation to a bumped passenger. I'm surprised they are able to work around it like so.

Quoting DeltaMD90 (Reply 2):
I think it is a good business idea, but (to me) this has bad PR written all over it. I do, however, see other airlines following if DL is successful (maybe not WN of course)

For certain people, this may work. As much as a B737 full of pax need to get to their destination, there are probably a handful who wouldn't be averse to hanging around the departure airport....maybe somebody is in a Shakespearean mode and finishing off a part of their thesis, somebody else has run into an old colleague and wouldn't mind having lunch with them assuming they can be on the next flight, passenger #3 wants to hang with his/her significant other a bit longer.


User currently offlineAWACSooner From United States of America, joined Jan 2008, 1913 posts, RR: 1
Reply 6, posted (3 years 8 months 1 week 22 hours ago) and read 5273 times:

From a business sense, this is a great idea.
HOWEVER, from the PR/personal standpoint, this has a huge chance to backfire on them by making the public thinking "gee, DL must be overbooking their flights a lot for them to be implementing this practice." That being said, I would NEVER take the bait on any DL flight for less than $400.


User currently offlineFWAERJ From United States of America, joined Jun 2006, 3751 posts, RR: 2
Reply 7, posted (3 years 8 months 1 week 22 hours ago) and read 5185 times:

Quoting simairlinenet (Reply 4):

Northwest was trialing this idea just prior to the merger.

Makes sense then. Must have been one of those PMNW ideas that were in hibernation during the DL/NW merger Integration. There were others, but I forgot them.

[Edited 2011-01-14 06:22:23]


"Did he really need the triple bypass? Or was it the miles?"
User currently offlineLoneStarMike From United States of America, joined Jul 2000, 3826 posts, RR: 33
Reply 8, posted (3 years 8 months 1 week 20 hours ago) and read 4973 times:

Quoting AirNovaBAe146 (Reply 5):
I thought it had been legislated how much $ the airlines had to give in compensation to a bumped passenger. I'm surprised they are able to work around it like so.

If you volunteer to be bumped, the airline can negotiate with you. If you are involuntarily bumped, I believe that's where the legislation comes into play.

LoneStarMike


User currently offlineFSDan From United States of America, joined Jan 2011, 755 posts, RR: 2
Reply 9, posted (3 years 8 months 1 week 19 hours ago) and read 4855 times:

Well, if you don't want to get bumped, just bid $2000. Or is there going to be some kind of upper limit? I feel like people will figure out how to cheat the system very quickly.


SEA SFO SJC LAX ONT SAN DEN IAH DFW OMA FSD MSP MSN MKE ORD DTW CVG MEM JAN BHM RSW ATL CLT BWI PHL LGA JFK MEX LIM KEF
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 10, posted (3 years 8 months 1 week 19 hours ago) and read 4837 times:

The absolute ONLY different between the program now and what DL will be implementing system wide is the computer (Kiosk) will ask you at check-in if you would like to volunteer to be removed from the flight if you're needed. This can also be done if checking in with a traditional agent. Your itinerary will be flagged and the agent will ask if you would like to volunteer. As a by-product, you must have a dollar value for compensation in your record. You aren't just putting in random numbers. It will be the set values that Delta already has in place. $200, $300, $400, $500, or $600 (the highest you'll see domestic on Delta). The whole point of the automated system is to have volunteers ready to go before you even start working the flight. It is very time consuming and a pain in the rear to do this sort of thing at the gate while you have the 99 other things going on that you normally would.

And not, it will not always go to the lowest bidder.

Oh, and this is just one of many new tools being rolled out for ACS use. I've said it many times already. Expect big things from DL in 2011...

[Edited 2011-01-14 09:26:14]


What gets measured gets done.
User currently offlineiahcsr From United States of America, joined Jun 1999, 3434 posts, RR: 41
Reply 11, posted (3 years 8 months 1 week 19 hours ago) and read 4797 times:
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CO also has this 'Do you want to volunteer' offer in it's kiosks. But no $$ amounts. Knowing in advance that people are interested does help.


Working very hard to Fly Right....
User currently offlinetharanga From United States of America, joined Apr 2009, 1865 posts, RR: 1
Reply 12, posted (3 years 8 months 1 week 10 hours ago) and read 4275 times:

I have also had a check-in kiosk ask me ahead of time, whether I'd consider volunteering. I think it was on UA. It did not mention the possible compensation, so I think they were just finding out who was possibly amenable. Why that helps them, I don't know.

User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 13, posted (3 years 8 months 1 week 10 hours ago) and read 4252 times:

Quoting tharanga (Reply 12):
Why that helps them, I don't know.



It helps greatly. Much better to have your volunteer list ahead of time rather than soliciting at the gate while the flight is boarding.



What gets measured gets done.
User currently offlineABQopsHP From United States of America, joined May 2006, 851 posts, RR: 3
Reply 14, posted (3 years 8 months 1 week 10 hours ago) and read 4237 times:

Quoting iahcsr (Reply 11):
CO also has this 'Do you want to volunteer' offer in it's kiosks. But no $$ amounts. Knowing in advance that people are interested does help.


Yes that is correct. On occasion we have customers checking-in at the kiosk and they see a flight is oversold. We tell them, that is the flight out of IAH not here, you will have to check with the gate agent in IAH to see what the compensation will be. This will be helpful for them at the HUB, and just as much to us in the field stations. I have been told I am the "Oversell King" because I can round up volunteers and get the whole process done, in no time at all, and with minimal fuss. This would be a dream come true to a gate agent, provided it works as intended. If it works well at DL I hope to see it soon at the new UA, as well.
JD CRPXE



A line is evidence that other people exist.
User currently offlineOvereasy From United States of America, joined Dec 2010, 35 posts, RR: 0
Reply 15, posted (3 years 8 months 1 week 10 hours ago) and read 4055 times:

Seem like a great idea to me. It won't completely relieve gate agents from "working" an oversold situation, but it should help considerably. Also it will probably cut down on agent errors and save money. I'm all for automation - Go DL Go!

User currently offlineDeltaMD90 From United States of America, joined Apr 2008, 7908 posts, RR: 51
Reply 16, posted (3 years 8 months 1 week 9 hours ago) and read 3953 times:

Quoting UAL747DEN (Reply 3):

Quoting DeltaMD90 (Reply 2):
I think it is a good business idea, but (to me) this has bad PR written all over it. I do, however, see other airlines following if DL is successful (maybe not WN of course)

Why not Southwest?

I don't know, they seem to do their own thing. I put "maybe" because I really have no idea. Any idea how they'd handle situations where there are no volunteers? Just go back to the old system?



Ironically I have never flown a Delta MD-90 :)
User currently offlineKaiGywer From United States of America, joined Oct 2003, 12250 posts, RR: 35
Reply 17, posted (3 years 8 months 1 week 9 hours ago) and read 3840 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting LoneStarMike (Reply 8):
If you volunteer to be bumped, the airline can negotiate with you. If you are involuntarily bumped, I believe that's where the legislation comes into play.

Correct

Quoting DeltaMD90 (Reply 16):
Any idea how they'd handle situations where there are no volunteers? Just go back to the old system?

The gate agent will still be responsible for calling up the passengers who have volunteered. There might not be alternate flights, in which case they would be released from the volunteer list, or there are, and the gate agent will book the protection flight and explain the process to the passenger. It just makes it (possibly) faster by calling for passengers who are already contemplating volunteering, versus making announcements asking for volunteers.



911, where is your emergency?
User currently offlineSkyPriorityDTW From United States of America, joined Oct 2010, 187 posts, RR: 1
Reply 18, posted (3 years 8 months 1 week 8 hours ago) and read 3633 times:

Quoting FlyASAGuy2005 (Reply 10):
$500, or $600 (the highest you'll see domestic on Delta)

$400 is the max a passenger can bid on the kiosks. A Red Coat can approve $400-$600 travel vouchers but regular agents (and passengers at that) cannot.

Quoting LoneStarMike (Reply 8):
If you are involuntarily bumped, I believe that's where the legislation comes into play.

Involuntarily denied boarding is mandated by the DOT and we are required to give XX amount of compensation depending on the situation. Often passengers are handed very large checks for being bumped off flights and they end up caring less because of the money they just made.

Quoting Overeasy (Reply 15):
I'm all for automation

Our Baggage Service Offices will soon have automated kiosks to file bag claims on. This will be a major plus as it will bring the lines down and make the whole process of claiming a bag much easier. That's just one of the many things to come...

Quoting DeltaMD90 (Reply 16):
Any idea how they'd handle situations where there are no volunteers?

The old is system is not really "old" so to say. We just than openly solicit volunteers for XX amount of dollars. Also, if we don't have enough volunteers we also solicit. If we offer $300 and someone bid $200, we'll up them to the new amount that we've solicited others for. In our gate system, we simply right-click the passengers name and select add to volunteer list. It will prompt us to enter the bid amount we offered.

On hub flights where many passengers will be connecting, we offer passengers non-stop flights as an alternate to get to their destination free of charge if seats available. This almost always takes our oversell situation down to just a handful of passengers or sometimes rectifies the situation.



Keep Climbing...
User currently offlinecgnnrw From Germany, joined May 2005, 1156 posts, RR: 2
Reply 19, posted (3 years 8 months 1 week 2 hours ago) and read 3157 times:

Sounds like an interesting idea. Will the system offer upgrades as well? Will this be available outside the US?

A few years ago I was scheduled to fly DL JFK-ATL-FLL. At the kiosk I was asked if I wanted to volunteer for a later flight in econ or be upgraded on my original flight. I chose to upgrade which made the start to my vacation a bit nicer.



A330 man.
User currently offlineSkyPriorityDTW From United States of America, joined Oct 2010, 187 posts, RR: 1
Reply 20, posted (3 years 8 months 6 days 14 hours ago) and read 2861 times:

Quoting cgnnrw (Reply 19):
Will the system offer upgrades as well?

The kiosks will soon be updated to sell upgrades on flights. We get asked this question A LOT at the gates so I will love when this comes out!



Keep Climbing...
User currently offlineusdcaguy From United States of America, joined Jan 2004, 972 posts, RR: 2
Reply 21, posted (3 years 8 months 5 days 22 hours ago) and read 2618 times:

Does anyone know how the passengers will know what time they would get to their destination if they volunteer? It would seem to me that would be an incredibly important factor in their decision making. If all flights are oversold the rest of the day, would a $400 bid really warrant the hassle?

User currently offlineDL747400 From United States of America, joined Sep 2008, 325 posts, RR: 0
Reply 22, posted (3 years 8 months 5 days 20 hours ago) and read 2529 times:

Delta's new process for getting bids from volunteers on oversold flights has been online at delta.com since December. Since most customers now at least attempt online check in (not always successfully for various reasons), online is where most customers will see it.

There is also a delta.com blog page on the subject, for those who may be interested:

http://blog.delta.com/?s=oversold


User currently onlineckfred From United States of America, joined Apr 2001, 5236 posts, RR: 1
Reply 23, posted (3 years 8 months 5 days 19 hours ago) and read 2469 times:

Back in 1994, my wife was flying UA on ORD-ATL. The gate agent announced that the flight was oversold, and they needed volunteers, who would have confirmed seats on the next departure, leaving in 1.5 to 2 hours.

The first offer was $50. (Remember, it was 1994, and the ultra cheap ticket was $118.)

No takers.

Then it went to $100.

No takers.

Then it went to $150.

Still no takers.

At $200, which is what AA had offered on a flight I took several weeks earlier on ATL-ORD, the line formed at the desk.

People have an idea of what an airline should offer, based on cost of the fare, delay in getting to the destination, and the like.

AA will advise people, when checking in at the ticket counter, if a flight may need volunteers and will put passengers on the volunteer list. This happened to me last April, when leaving MIA for ORD.


User currently offlinelrdc9 From United States of America, joined Sep 2007, 610 posts, RR: 0
Reply 24, posted (3 years 8 months 5 days 13 hours ago) and read 2295 times:

Quoting SkyPriorityDTW (Reply 18):
A Red Coat can approve $400-$600 travel vouchers but regular agents (and passengers at that) cannot.

At DL what is a Red Coat? What is he distinction between a regular agent and a Red Coat?



Just say NO to scabs.
25 nws2002 : A Delta Red Coat is kinda a super gate agent. They are empowered to do a lot more to fix an issue compared with a regular agent.
26 MNMncrcnwjr : From Both NW and DL I have been offered Alternative flights for various reasons at the respective Kiosks... As to The PR concern ... Its smarter to b
27 FlyASAGuy2005 : They are above reglar agents but below supervisors or "PLs" as Delta calls them. They are there to handle service related issues. DL took the positio
28 SkyPriorityDTW : Red Coats are actually supervisors, and Performance Leaders are managers. Large hub stations (ATL, DTW, MSP, JFK) then have General Managers, a Corpo
29 Post contains images FlyASAGuy2005 : Hmmm, guess it's diff here in Atlanta or maybe just the attitude. I won't go there though
30 robo65 : CO does have the amount listed on the kiosk if you are interested in volunteering, I have seen it many times I am not sure of the exact wording but it
31 SkyPriorityDTW : DTW was a PMNW station that had CSS's (Customer Service Supervisors) before the merger happened. What happened was that most of them were handed Red
32 nyc2theworld : How are DL Red Coats different from the Red Coats that were at PMCO hubs for years?
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