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How Much Influence Does A.Net Have On Airlines?  
User currently offlineUA191 From Canada, joined Apr 2010, 53 posts, RR: 0
Posted (3 years 5 months 2 weeks 5 days 6 hours ago) and read 15807 times:

I have always been curious to know if Airliners.Net has any influence on airlines and their business decisions. Every time I look over a thread, there are always many suggestions made by a.net members to the airlines. I remember seeing a thread about Airline Execs on our forums, but never one about how much influence we as members have.

A few questions:
Are there any known cases of airlines taking recommendations from people/places like a.net, if so when/why?
Do you think our forums are monitored by airlines for suggestions continuously?

If I were an airlines exec, I would be happy to see some free Market Surveys and suggestions from 'know it all' enthusiasts such as ourselves!

What do you think? Fire away!


UA Global Services, DL Platinum Medallion, AC Super Elite - I love flying!!!
72 replies: All unread, showing first 25:
 
User currently offlineANstar From United Kingdom, joined Nov 2003, 5174 posts, RR: 6
Reply 1, posted (3 years 5 months 2 weeks 5 days 5 hours ago) and read 15797 times:

Quoting UA191 (Thread starter):
Do you think our forums are monitored by airlines for suggestions continuously?

I'm not sure forums like a.net are monitored - other than for checking no confidential info is leaked.

There are other forums such as flyertalk that have airline employees as representatives on the site and they do feed back info etc to the airline and management and make changes based on the feedback... but that is a frequent flyer forum that prob has more people that have a higher spend on the airline than here.


User currently offlineZkpilot From New Zealand, joined Mar 2006, 4805 posts, RR: 9
Reply 2, posted (3 years 5 months 2 weeks 5 days 5 hours ago) and read 15781 times:

Most airlines have a policy not allowing their staff to post confidential information in a public space (ie the internet).
That said it does happen, but mostly it is people expressing their opinions. I have no doubt that there are many airlines out there that do read what is posted on A.net. A lot of suggestions are perhaps taken onboard (not that they would ever admit it). What seems to happen more often however is the media picking up on threads here and using that information but only stating "sources tell us" when often it is from A.net which they of course would never quote.



56 types. 38 countries. 24 airlines.
User currently offlinedlx737200 From United States of America, joined May 2001, 1903 posts, RR: 20
Reply 3, posted (3 years 5 months 2 weeks 5 days 5 hours ago) and read 15778 times:

I know airliners is monitored by airlines and airports, no doubt about that. But do I think airline CEOs and airport directors take suggestions from us? I doubt it. Most of the suggestions A.net users make are with the aviation enthusiast in mind, not business. Airline CEOs will do what is best for the shareholders, not the enthusiast. Airport directors do what is best to maintain FAA and DHS compliance. I'm sure most of these execs laugh at suggestions from A.net users.

I think airlines and airports monitor Airliners.net simply to make sure their employees aren't leaking proprietary information.


User currently offlineSEPilot From United States of America, joined Dec 2006, 6836 posts, RR: 46
Reply 4, posted (3 years 5 months 2 weeks 5 days 5 hours ago) and read 15714 times:

Most managers I have known are far too busy to monitor sites like this. On top of that, most are confident, self-assured people, and convinced that they know their business better than anyone else (and sometimes they're even right). To think that any of them would read a forum such as this and say "Hey, that's a good idea; I should do that" is highly unlikely. Usually they have to be hit over the head with a baseball bat (wielded by someone with authority over them) to accept any suggestions. Those that are prone to accepting outside suggestions are usually too unsure of themselves to succeed.


The problem with making things foolproof is that fools are so doggone ingenious...Dan Keebler
User currently onlinemayor From United States of America, joined Mar 2008, 10351 posts, RR: 14
Reply 5, posted (3 years 5 months 2 weeks 5 days 4 hours ago) and read 15370 times:

I think we're guilty of inflating our own egos, if we think that the airlines base any decisions on what we say on here.  


"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlinekl911 From Ireland, joined Jul 2003, 5120 posts, RR: 12
Reply 6, posted (3 years 5 months 2 weeks 5 days 4 hours ago) and read 15340 times:

LOL.... A.net I dont think so, but facebook for example does. KLM has a facebook team, updating us with info, and we can give feedback to them, and even chat with them.


Next trip : DUB-AUH-CGK-DPS-KUL-AUH-CDG-ORK :-)
User currently offlinesrbmod From , joined Dec 1969, posts, RR:
Reply 7, posted (3 years 5 months 2 weeks 5 days 4 hours ago) and read 15224 times:

This site has little to no influence on airlines. That being said, airlines do read the site and pay attention to things going on here. Some of them are typically looking to make sure that information that isn't for public disclosure isn't being posted here, and from time to time, the Moderators do get emails from an airline requesting that content that has been post be removed as it was not for public release. In some cases, by the time they contact the Moderators, that information has gone viral so to speak, as it gets picked up by media sources that happen to scan sites like A.net.

User currently offlineBirdwatching From Germany, joined Sep 2003, 3810 posts, RR: 51
Reply 8, posted (3 years 5 months 2 weeks 5 days 4 hours ago) and read 15135 times:

I don't know if they do or don't, but in my opinion airlines SHOULD monitor this web site frequently. After all, we have aviation experts on this board 24/7 who will post a reply within minutes.

Look at crashes or accidents for example. Within minutes, sometimes even before it breaks on the news, we already know the registration of the aircraft, the route, passenger number, and after half an hour we already know the cause for the accident, who to blame, which procedures to change, and all of this. The crash investigations take months and years to do the same.

We always know which new routes airlines should fly and what aircraft they should use, preferably old exotic planes, if possible with 3 engines, and the whole fleet should be painted in retro colors of every livery the airline ever had. That is what the passengers want.

When an airline is in trouble, this forum will provide plenty of simple foolproof solutions to get them back on track. Who needs a high paid expert when you have plenty of 15 year old flight sim playing, safety card stealing armchair CEOs who will do the work for free.

Soren   



All the things you probably hate about travelling are warm reminders that I'm home
User currently offlineluv2fly From United States of America, joined May 2003, 12090 posts, RR: 49
Reply 9, posted (3 years 5 months 2 weeks 5 days 4 hours ago) and read 15044 times:

Quoting mayor (Reply 5):
I think we're guilty of inflating our own egos, if we think that the airlines base any decisions on what we say on here.

Well said that is for sure.



You can cut the irony with a knife
User currently offlinesw733 From United States of America, joined Feb 2004, 6304 posts, RR: 9
Reply 10, posted (3 years 5 months 2 weeks 5 days 3 hours ago) and read 14966 times:

Quoting Birdwatching (Reply 8):
we have aviation experts

The problem with a.net is we have 40 experts and 4000 people who think they are experts...

Airlines shouldn't give a darn about what gets said here as long as it doesn't break any confidentiality restrictions.


User currently onlineAR385 From Mexico, joined Nov 2003, 6138 posts, RR: 30
Reply 11, posted (3 years 5 months 2 weeks 5 days 3 hours ago) and read 14942 times:
Support Airliners.net - become a First Class Member!

I know for a fact that the "Trip Report" section is monitored by certain European airlines. And that´s I´ll say about that. Wether other airlines do it, or monitor other sections I do not know. But it would be stupid for them not to.


MGGS
User currently offline474218 From United States of America, joined Oct 2005, 6340 posts, RR: 9
Reply 12, posted (3 years 5 months 2 weeks 5 days 3 hours ago) and read 14901 times:

Why should an airline pay exectuives and consulting companies millions of $$$ when they could get all the advice they would ever need, right here on a.net for free.  

User currently onlineBMI727 From United States of America, joined Feb 2009, 15719 posts, RR: 26
Reply 13, posted (3 years 5 months 2 weeks 5 days 3 hours ago) and read 14860 times:

Quoting UA191 (Thread starter):
Are there any known cases of airlines taking recommendations from people/places like a.net, if so when/why

I doubt it. Most of the suggestions posted here are either no-brainers or are already in the works, I'd guess.

Quoting UA191 (Thread starter):
Do you think our forums are monitored by airlines for suggestions continuously?

No, but I would bet anything that they do monitor here and are on the lookout for employees posting things they shouldn't be.



Why do Aerospace Engineering students have to turn things in on time?
User currently offlineafbua1k2mm From United States of America, joined Jan 2011, 27 posts, RR: 0
Reply 14, posted (3 years 5 months 2 weeks 5 days 3 hours ago) and read 14841 times:

The airlines also have their own forums which often is by exclusive invitation only. United has a site for UA GS/1K's and CO Elites. As a member of that forum, we have the opportunity to participate in live webinars with UA executives, complete surveys and post open discussion on topics of interest on the bulletin boards. The moderators do seek information directly that is used by UA management. In the past two years we have seen direct actions taken as a result of the input provided by the elite fliers who are on the forum. Not that they always listen, but it is rewarding to know that management is both seeking and listening to elite flier input as part of the decision making process. We even get a small Amazon gift card at Christmas to say "thank you" for your participation and input throughout the year.

User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 15, posted (3 years 5 months 2 weeks 5 days 3 hours ago) and read 14740 times:

A.Net, not so much. FlyerTalk, yes. In fact, Delta hosted quite a few fly members last year. during the open house (lasted a few days) there was an open forum where most of the DL execs including RA attended and did a Q&A. They take Elite suggestions very seriously.


What gets measured gets done.
User currently offlineB747forever From Sweden, joined May 2007, 17056 posts, RR: 10
Reply 16, posted (3 years 5 months 2 weeks 5 days 2 hours ago) and read 14588 times:

Quoting Birdwatching (Reply 8):
and after half an hour we already know the cause for the accident, who to blame, which procedures to change, and all of this. The crash investigations take months and years to do the same.



Seriously, do you believe that we really know the cause of the accident within 30 minutes and that it takes months for real experts to determine the cause? Then why dont the so called A.net experts do the job of the investigators and determine the cause while the wreckage is still burning?



Work Hard, Fly Right
User currently offlineBirdwatching From Germany, joined Sep 2003, 3810 posts, RR: 51
Reply 17, posted (3 years 5 months 2 weeks 5 days 2 hours ago) and read 14579 times:

Quoting B747forever (Reply 16):
Then why dont the so called A.net experts do the job of the investigators and determine the cause while the wreckage is still burning?

We do.

Soren   



All the things you probably hate about travelling are warm reminders that I'm home
User currently offlineSpeedbird741 From Portugal, joined Aug 2008, 654 posts, RR: 0
Reply 18, posted (3 years 5 months 2 weeks 5 days 2 hours ago) and read 14575 times:

Quoting B747forever (Reply 16):
Seriously, do you believe that we really know the cause of the accident within 30 minutes and that it takes months for real experts to determine the cause? Then why dont the so called A.net experts do the job of the investigators and determine the cause while the wreckage is still burning?

He is being sarcastic.


Speedbird741



Boa noite Faro, Air Portugal 257 climbing flight level 340
User currently offlinemarky From United Kingdom, joined Nov 2003, 211 posts, RR: 0
Reply 19, posted (3 years 5 months 2 weeks 5 days 1 hour ago) and read 14489 times:

Quoting UA191 (Thread starter):
I have always been curious to know if Airliners.Net has any influence on airlines

Seriously?? In a word - No.


User currently offlineberyllium From , joined Dec 1969, posts, RR:
Reply 20, posted (3 years 5 months 2 weeks 4 days 23 hours ago) and read 13596 times:

Quoting UA191 (Thread starter):
I have always been curious to know if Airliners.Net has any influence on airlines and their business decisions. Every time I look over a thread, there are always many suggestions made by a.net members to the airlines.

Airliners.net is largely a forum for aviation enthusiasts - nothing more than that.
Airline folks sitting in their cubicles at the HQ of their respective airline companies occasionally browse the topics (I am talking about folks working on a lower management level; I highly doubt directors/executives have time for something like that) - mostly out of curiosity to see what the vox populi is saying on the subject of their particular interest. But that's about it. Business decisions are certainly never based on something like a public discussion forum...  


User currently offlinecontrails15 From United States of America, joined Oct 2008, 1181 posts, RR: 0
Reply 21, posted (3 years 5 months 2 weeks 4 days 23 hours ago) and read 13491 times:

As someone who works in the industry for one of the major airlines, I'm going with none what so ever aside from the fact that my company is real big on its employees not putting any internal info. up on here. Thats a big no no and people have been suspended and fired for it.


Giants football!!!!!!!!!!!!!!!!!!!!!!!!
User currently offlinePlaneAdmirer From United States of America, joined Jul 2009, 561 posts, RR: 0
Reply 22, posted (3 years 5 months 2 weeks 4 days 22 hours ago) and read 13202 times:

These answers maybe the most honest in ANet history.  

User currently offlineKFlyer From Sri Lanka, joined Mar 2007, 1226 posts, RR: 0
Reply 23, posted (3 years 5 months 2 weeks 4 days 22 hours ago) and read 13165 times:

what srbmod has stated is the complete truth and to add up, any CEO who is doing a good job is far too busy to monitor A.net. There are good CEOs who are open to new ideas from enthusiasts etc but are very unlikely to be scanning a forum for ideas.


The opinions above are solely my own and do not express those of my employers or clients.
User currently onlinetharanga From United States of America, joined Apr 2009, 1861 posts, RR: 1
Reply 24, posted (3 years 5 months 2 weeks 4 days 22 hours ago) and read 13113 times:

Anybody making strategic decisions based on the discussions here will find himself out of a job quite quickly.

25 737tdi : Well, wait a minute. As an employee/mechanic of the largest domestic carrier in the US I can tell you that I listen to what some of you say. I am far
26 Post contains images Numero4 : Of course they don't monitor this site. If they did, the Tu-144 would be flying again for Aeroflot, no airline would have retired the L-1011 or the Il
27 Elevated : This site CAN have some influence--no question. How much depends on whatever the topic or debate is of course and its weight in gold. I know there hav
28 Post contains images gunsontheroof : Seen any sparkling white AF jets lately? Didn't think so.
29 COSPN : I did poke fun at VS A340 with the slogan "4 engines 4 the long haul" in 2004 I think... I said" 4 engines 4 wasting gas", and VS should follow CO to
30 Post contains images YokoTsuno : Uuh The exact figure on 7 Feb 2011 stands at 4001 .
31 AAIL86 : Basically, I would say it's fair to that say that while some in the business read and/or write on the forums on various sites, that what we say on her
32 AmericanAirFan : Go around a busy terminal at an airport, ask each and every one of the people in the terminal there if they have heard of airliners.net I guarantee yo
33 JoeCanuck : Zero. Sites like this may be monitored but that is in the never ending search for public opinion. Airlines know that 'enthusiasts' are mostly people
34 Post contains images Navigator : I know that airlinepeople look at pictures at A:net. If a certain airline or type is photographed at a certain airport they notice that. I think that
35 spacecadet : I wouldn't be so sure it has "none". If the airline industry is like pretty much every other industry that relies on the general public for revenue,
36 Post contains images Navigator : Yes I think the combined expertise at A:net could very well come up with a cause of an accident very soon. It is just that the real investigators hav
37 UAL747DEN : I guess I can add a few thoughts to this thread. The first thing I want to point out is something I have learned in my years in the airline industry.
38 flyingalex : To add to this, there are various other airlines have also hosted FlyerTalk groups. United, Continental, BA, Lufthansa, Swiss and SAS are some that I
39 willd : No I doubt it. As others have said FT is very much used by airlines. Also airline specific forums, such as V-Flyer, which is for Virgin branded airlin
40 Post contains images bobnwa : I agree Better yet go to any airline HDQ and ask ever person you see if they have heard of airliner .net and I will wager that none have heard of it.
41 fcogafa : I should think that many people in the industry have heard of Airliners.net as a photo site. As for taking any notice of the forums, considering 99.9
42 Post contains images Goldenshield : It doesn't exist unless you look at their desktop backgrounds. Even then, it's just "a randomly googled photo."
43 Post contains images LifelinerOne : Almost all large companies around the world do have a special Webcare or Webscraping team. Even my own governmen agency has one. This team is constant
44 JAAlbert : Jeez, maybe A.net needs a facebook page!! HEY, I resemble that remark!
45 cobra27 : Here in Slovenia about 40 people choose to study aviation related topics each year at faculty of mechanical engineering. never heard from Adria Airway
46 HangerQueen : In reply to the original question. NONE. However, there is someone at virtually every airline monitoring what is posted here and at other sites to det
47 Post contains images kgaiflyer : It works the same way as when you type your name into a search-engine and all of your A.net posts turn up as search items. I assume any airline web t
48 Post contains images oykie : I know for a fact that journalists use airliners.net as a source for many news stories. I know Flightglobal views airliners as an important site for a
49 CODCA09 : Exactly. I know of two instances in particular, from a previous airline where I worked, when an employee (entry level analyst) posted confidential in
50 Post contains images F9Animal : Of course they do look at this site. I am also sure that some topics are sent as high as the CEO. What influence does it have? I am not really sure, b
51 srbmod : I find that a bit extreme, as a company telling employees what they can and cannot do outside of the workplace is a bit out there. While I can unders
52 CODCA09 : I wouldn't really call Barry Michaels an airline executive. He's more like an a.netter who has decided to act on one of the crazy airline ideas he ha
53 Post contains images mayor : They already do. That's kind of equivalent to being CEO of Frank's Airline & Storm Door Company, isn't it? Even if a CEO was monitoring this site
54 Post contains images LifelinerOne : Well duh, but this software gives a little more information than typing in a word at Google. It combines a whole world of information and makes it in
55 nema : I agree entirely. My first thoughts to the topic were... Zip, Zorro, Ziltch, Zero or any other form of saying 'Nil' that you can think of.
56 Post contains images zalemam : We are only a small group of people, and I bet the majority of passengers don't even know about airliners.net...The companies probably are asking ques
57 MadameConcorde : You must be joking. I am also a UA 1K Million++ Miler and 21 years Mileage Less member. All I have seen in the last 2 years is United going down hill
58 SMcC : This is a great resource for aviation photography. These forums on the other hand are rarely a resource for expert opinion, but could well provide a p
59 CrossChecked : Considering a lot of people on this site claim that they'll never fly a particular airline again because of its decision to remove the cheatline from
60 Post contains images tinosky : Same with ANA!
61 MadameConcorde : Lufthansa and the new United also have their airline managed FB pages. There must be others too.
62 kgaiflyer : Actually, it's still sinking. I think a new bottom has been reached with CO's free-of-taste "Chicken Curry" dinner entree in F class on its long N-S
63 Post contains images goblin211 : Believe me, i'd loooooooove to have airline execs take my suggestions and see other a.net members suggestions see reality as well but it's a pipe drea
64 Speedbird741 : As does TAP. In fact, their fb page is very interactive and you can get a response from them within an hour. They also host daily auctions for flight
65 Post contains images mayor : I guess there's always bus service
66 F9Animal : Or better yet, he is on another one of his scam schemes. Give it a year or two, and he will be back in his home. Prison! He is going to suck every in
67 HangerQueen : You've never worked under salary and signed a contract have you? Most contracts have clauses that prohibit certain on and off the job behaviors. Beha
68 CODCA09 : When you have a Top Secret security clearance there are certain places you are not allowed to go, certain websites you are not allowed to visit and c
69 Post contains links and images Alias1024 : A few thoughts of mine on the subject: 1) No airline management is going to come on here for ideas on how to run their business. Nobody is basing rout
70 VirginFlyer : There is one very big reason: lack of access to the hard evidence. Without that, it is all speculation. Another reason: even when people try to expla
71 HarleyDriver : I thought for sure I would be reading posts stating that "I'm the reason DL started service to Africa" or "because of me, LH bought the A380." Its nic
72 slcdeltarumd11 : 0.0000000000000000000000 influence. I think the media much more often logs in to get info that is pretty common. Airline execs have many people around
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