UA191 From Canada, joined Apr 2010, 53 posts, RR: 0 Posted (3 years 2 months 6 days 11 hours ago) and read 15763 times:
I have always been curious to know if Airliners.Net has any influence on airlines and their business decisions. Every time I look over a thread, there are always many suggestions made by a.net members to the airlines. I remember seeing a thread about Airline Execs on our forums, but never one about how much influence we as members have.
A few questions:
Are there any known cases of airlines taking recommendations from people/places like a.net, if so when/why?
Do you think our forums are monitored by airlines for suggestions continuously?
If I were an airlines exec, I would be happy to see some free Market Surveys and suggestions from 'know it all' enthusiasts such as ourselves!
What do you think? Fire away!
UA Global Services, DL Platinum Medallion, AC Super Elite - I love flying!!!
ANstar From United Kingdom, joined Nov 2003, 5080 posts, RR: 6
Reply 1, posted (3 years 2 months 6 days 11 hours ago) and read 15753 times:
Quoting UA191 (Thread starter): Do you think our forums are monitored by airlines for suggestions continuously?
I'm not sure forums like a.net are monitored - other than for checking no confidential info is leaked.
There are other forums such as flyertalk that have airline employees as representatives on the site and they do feed back info etc to the airline and management and make changes based on the feedback... but that is a frequent flyer forum that prob has more people that have a higher spend on the airline than here.
Zkpilot From New Zealand, joined Mar 2006, 4773 posts, RR: 9
Reply 2, posted (3 years 2 months 6 days 11 hours ago) and read 15737 times:
Most airlines have a policy not allowing their staff to post confidential information in a public space (ie the internet).
That said it does happen, but mostly it is people expressing their opinions. I have no doubt that there are many airlines out there that do read what is posted on A.net. A lot of suggestions are perhaps taken onboard (not that they would ever admit it). What seems to happen more often however is the media picking up on threads here and using that information but only stating "sources tell us" when often it is from A.net which they of course would never quote.
dlx737200 From United States of America, joined May 2001, 1891 posts, RR: 20
Reply 3, posted (3 years 2 months 6 days 11 hours ago) and read 15734 times:
I know airliners is monitored by airlines and airports, no doubt about that. But do I think airline CEOs and airport directors take suggestions from us? I doubt it. Most of the suggestions A.net users make are with the aviation enthusiast in mind, not business. Airline CEOs will do what is best for the shareholders, not the enthusiast. Airport directors do what is best to maintain FAA and DHS compliance. I'm sure most of these execs laugh at suggestions from A.net users.
I think airlines and airports monitor Airliners.net simply to make sure their employees aren't leaking proprietary information.
The public: They always know better, even though they often know nothing
SEPilot From United States of America, joined Dec 2006, 6677 posts, RR: 46
Reply 4, posted (3 years 2 months 6 days 11 hours ago) and read 15670 times:
Most managers I have known are far too busy to monitor sites like this. On top of that, most are confident, self-assured people, and convinced that they know their business better than anyone else (and sometimes they're even right). To think that any of them would read a forum such as this and say "Hey, that's a good idea; I should do that" is highly unlikely. Usually they have to be hit over the head with a baseball bat (wielded by someone with authority over them) to accept any suggestions. Those that are prone to accepting outside suggestions are usually too unsure of themselves to succeed.
The problem with making things foolproof is that fools are so doggone ingenious...Dan Keebler
srbmod From , joined Dec 1969, posts, RR:
Reply 7, posted (3 years 2 months 6 days 10 hours ago) and read 15180 times:
This site has little to no influence on airlines. That being said, airlines do read the site and pay attention to things going on here. Some of them are typically looking to make sure that information that isn't for public disclosure isn't being posted here, and from time to time, the Moderators do get emails from an airline requesting that content that has been post be removed as it was not for public release. In some cases, by the time they contact the Moderators, that information has gone viral so to speak, as it gets picked up by media sources that happen to scan sites like A.net.
Birdwatching From Germany, joined Sep 2003, 3767 posts, RR: 51
Reply 8, posted (3 years 2 months 6 days 10 hours ago) and read 15091 times:
I don't know if they do or don't, but in my opinion airlines SHOULD monitor this web site frequently. After all, we have aviation experts on this board 24/7 who will post a reply within minutes.
Look at crashes or accidents for example. Within minutes, sometimes even before it breaks on the news, we already know the registration of the aircraft, the route, passenger number, and after half an hour we already know the cause for the accident, who to blame, which procedures to change, and all of this. The crash investigations take months and years to do the same.
We always know which new routes airlines should fly and what aircraft they should use, preferably old exotic planes, if possible with 3 engines, and the whole fleet should be painted in retro colors of every livery the airline ever had. That is what the passengers want.
When an airline is in trouble, this forum will provide plenty of simple foolproof solutions to get them back on track. Who needs a high paid expert when you have plenty of 15 year old flight sim playing, safety card stealing armchair CEOs who will do the work for free.
All the things you probably hate about travelling are warm reminders that I'm home
AR385 From Mexico, joined Nov 2003, 5943 posts, RR: 30
Reply 11, posted (3 years 2 months 6 days 9 hours ago) and read 14898 times:
I know for a fact that the "Trip Report" section is monitored by certain European airlines. And that´s I´ll say about that. Wether other airlines do it, or monitor other sections I do not know. But it would be stupid for them not to.
afbua1k2mm From United States of America, joined Jan 2011, 27 posts, RR: 0
Reply 14, posted (3 years 2 months 6 days 9 hours ago) and read 14797 times:
The airlines also have their own forums which often is by exclusive invitation only. United has a site for UA GS/1K's and CO Elites. As a member of that forum, we have the opportunity to participate in live webinars with UA executives, complete surveys and post open discussion on topics of interest on the bulletin boards. The moderators do seek information directly that is used by UA management. In the past two years we have seen direct actions taken as a result of the input provided by the elite fliers who are on the forum. Not that they always listen, but it is rewarding to know that management is both seeking and listening to elite flier input as part of the decision making process. We even get a small Amazon gift card at Christmas to say "thank you" for your participation and input throughout the year.
FlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 15, posted (3 years 2 months 6 days 8 hours ago) and read 14696 times:
A.Net, not so much. FlyerTalk, yes. In fact, Delta hosted quite a few fly members last year. during the open house (lasted a few days) there was an open forum where most of the DL execs including RA attended and did a Q&A. They take Elite suggestions very seriously.
B747forever From Sweden, joined May 2007, 17003 posts, RR: 10
Reply 16, posted (3 years 2 months 6 days 8 hours ago) and read 14544 times:
Quoting Birdwatching (Reply 8): and after half an hour we already know the cause for the accident, who to blame, which procedures to change, and all of this. The crash investigations take months and years to do the same.
Seriously, do you believe that we really know the cause of the accident within 30 minutes and that it takes months for real experts to determine the cause? Then why dont the so called A.net experts do the job of the investigators and determine the cause while the wreckage is still burning?
Speedbird741 From Portugal, joined Aug 2008, 654 posts, RR: 0
Reply 18, posted (3 years 2 months 6 days 8 hours ago) and read 14531 times:
Quoting B747forever (Reply 16): Seriously, do you believe that we really know the cause of the accident within 30 minutes and that it takes months for real experts to determine the cause? Then why dont the so called A.net experts do the job of the investigators and determine the cause while the wreckage is still burning?
He is being sarcastic.
Boa noite Faro, Air Portugal 257 climbing flight level 340
beryllium From , joined Dec 1969, posts, RR:
Reply 20, posted (3 years 2 months 6 days 4 hours ago) and read 13552 times:
Quoting UA191 (Thread starter): I have always been curious to know if Airliners.Net has any influence on airlines and their business decisions. Every time I look over a thread, there are always many suggestions made by a.net members to the airlines.
Airliners.net is largely a forum for aviation enthusiasts - nothing more than that.
Airline folks sitting in their cubicles at the HQ of their respective airline companies occasionally browse the topics (I am talking about folks working on a lower management level; I highly doubt directors/executives have time for something like that) - mostly out of curiosity to see what the vox populi is saying on the subject of their particular interest. But that's about it. Business decisions are certainly never based on something like a public discussion forum...
contrails15 From United States of America, joined Oct 2008, 1181 posts, RR: 0
Reply 21, posted (3 years 2 months 6 days 4 hours ago) and read 13447 times:
As someone who works in the industry for one of the major airlines, I'm going with none what so ever aside from the fact that my company is real big on its employees not putting any internal info. up on here. Thats a big no no and people have been suspended and fired for it.
KFlyer From Sri Lanka, joined Mar 2007, 1226 posts, RR: 0
Reply 23, posted (3 years 2 months 6 days 4 hours ago) and read 13121 times:
what srbmod has stated is the complete truth and to add up, any CEO who is doing a good job is far too busy to monitor A.net. There are good CEOs who are open to new ideas from enthusiasts etc but are very unlikely to be scanning a forum for ideas.
The opinions above are solely my own and do not express those of my employers or clients.