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Alitalia Service Questions On JFK-FCO.  
User currently offlineCX747 From United States of America, joined May 1999, 4466 posts, RR: 5
Posted (13 years 5 months 4 weeks 17 hours ago) and read 1546 times:

My friend is going to be flying Alitalia's service between New York and Rome this September. What type of service can he expect in economy? Also, I assume that the route will still be operated by 747-200s at that time and not 777-200ERs? BTW, when are the 777s due for delivery? Currently 4 out of 5 ex-Alitalia ordered 747-400s are operating for Virgin!


"History does not long entrust the care of freedom to the weak or timid." D. Eisenhower
14 replies: All unread, jump to last
 
User currently offline777-500ER From United States of America, joined Oct 1999, 480 posts, RR: 2
Reply 1, posted (13 years 5 months 4 weeks 14 hours ago) and read 1480 times:

the 742 service with AZ is pretty bad. Don't expect to see the 777 deleveries till March 2002.

Michael SFO
 Smile/happy/getting dizzy


User currently offlineJiml1126 From , joined Dec 1969, posts, RR:
Reply 2, posted (13 years 5 months 4 weeks 10 hours ago) and read 1450 times:

Currently 4 out of 5 ex-Alitalia ordered 747-400s are operating for Virgin!

Didn't Virgin takes 5 out of 5 ex-Alitalia orders of 747-400? Did Virgin already receives these new 747?


User currently offlineTbone202 From United States of America, joined Apr 2001, 169 posts, RR: 0
Reply 3, posted (13 years 5 months 4 weeks 9 hours ago) and read 1442 times:

Hey,
I flew FCO-JFK in February 2000. My trip was actually not that great. Sorry to be a downer. I was showed in the VERY back of the plane, in the middle. My friend and I were reading the service cards, and noticed that there were 404 seats in the plane we were in (742), and strangely enough, there were a set of four seats in the back, thus making us the 403, and 404. The seats reclined about and inch, because there was a wall behind us. The F/A's at the begining were very nice and plesant, the second we left Rome, the one female stewardess treated me very poorly, looking down on me because of my age, even though I payed a full fare ADULT ticket like everyone else. If they don't want to treat me like an adult, then I shouldn't have to pay an adult fare! Sorry, anyway... The seats are just as old as the plane, but they due. They are blue in the front section, a very ugly yellow in the middle (thats where I sat from JFK - MXP), and red in the back (thats where I sat from FCO - JFK).
At the airport in JFK, when they were still in terminal 4, they had a seperate line for Rome flights. Food is tolerable, but nothing to rave about. All Alitalia flights are non-smoking, enforced by the cigarrate with the cross through it on the seat headrest covers. FCO is a very large airport, and hard to get around, but not to bad, just like any other airport, but in Italian.
Hope your friend enjoys his trip, and hopefully Alitalia's service will go up when they get their 777's. Oh yeah, the saying goes, Alitalia: Always Late In Taking-off, Always Late In Arriving.

Travis


User currently offlineMb339 From Italy, joined Jun 2001, 238 posts, RR: 3
Reply 4, posted (13 years 5 months 3 weeks 2 days 21 hours ago) and read 1413 times:

Alitalia is a good airline, and as all flights sometimes left and arrive late.
The Boeing 777 will arrive in 2002 so in september will be B747-200 or B767-300ER to fly to New York.


User currently offlineJaysit From , joined Dec 1969, posts, RR:
Reply 5, posted (13 years 5 months 3 weeks 2 days 19 hours ago) and read 1398 times:

THey are excellent in business class and offer a distinctive product - great italian food, service, wine, etc. I have never flown them in Coach so I cannot vouch for the quality of service there.

User currently offlineHepkat From Austria, joined Aug 2000, 2341 posts, RR: 2
Reply 6, posted (13 years 5 months 3 weeks 2 days 18 hours ago) and read 1383 times:

Sorry to say, but I think their inflight service is terribly lacking. On a recent flight to JFK via Malpensa, they lost my baggage on the way and back. Twice on the same trip, it was unbelievable! No compensation, no help, nothing whatsoever! When I spoke to their baggage handlers (which was Continental), they told me this happens all the time with Alitalia flights. Even when I went to the gate agent at Malpensa to make sure my bags were on the flight (let's just say I had a very suspicious feeling from the way things were turning out), and even after forcing her to check on the computer, and even after getting a reassuring answer from her, the plane still landed at Newark minus my bags which were left somewhere in Rome.

During the flight, the F/A's quickly served dinner, beverage, forgot twice to bring me a glass of water, ran out of selection half way through the plane, and then disappeared for 6 hours. I swear, no one had any idea where they went. On top of that, my section of the plane was assigned to these male F/A's who did everything in their power to ignore the passengers as much as they could. Their macho attitude behavior was just unbearable, and they offered nothing in the way of friendly service with a smile. It was more like catch the tray while I shove it in front of you.

I've flown many long-haul trips before, but never had I seen such negligent and uncaring service. It was as if they went really out of their way to screw things up. On both legs the flights were more than an hour late, absolutely NO explanation, not a word of apology, nothing whatsoever. I looked around at the faces of the other passengers, who were just shocked with utter disbelief as the gate agents and Alitalia crew just sat around chattering away and just ignoring us.

Finally, I gave up any expectation of good service or even some sign of acknowledgement, and came to the conclusion that it must have something to do with the culture, which is such a shame as I find the Italians to be some of the friendliest people around.

And this was by no means an isolated incident. I've had 3 long haul flights with them, and the experiences only got worse and worse.


User currently offlineTwa@fra From China, joined Nov 2000, 158 posts, RR: 0
Reply 7, posted (13 years 5 months 3 weeks 2 days 17 hours ago) and read 1373 times:

I have never flown AZ as a passenger, but I’m working for an Airfreight Forwarder and had an booking for a shipment to DEL by AZ. As I recheck the booking with their reservation Dept., they have lost it in their system, so I decided to gave my Shipment to an other Airline.
But if you gave them an Shipment, you can be sure to have a lot of fun with it  Yeah sure

N.P.M.


User currently offlineTwa@fra From China, joined Nov 2000, 158 posts, RR: 0
Reply 8, posted (13 years 5 months 3 weeks 2 days 17 hours ago) and read 1366 times:

I have never flown AZ as a passenger, but I’m working for an Airfreight Forwarder and had an booking for a shipment to DEL by AZ. As I recheck the booking with their reservation Dept., they have lost it in their system, so I decided to gave my Shipment to an other Airline.
But if you gave them an Shipment, you can be sure to have a lot of fun with it  Yeah sure

N.P.M.


User currently offlineTwa@fra From China, joined Nov 2000, 158 posts, RR: 0
Reply 9, posted (13 years 5 months 3 weeks 2 days 17 hours ago) and read 1361 times:

I have never flown AZ as a passenger, but I’m working for an Airfreight Forwarder and had an booking for a shipment to DEL by AZ. As I recheck the booking with their reservation Dept., they have lost it in their system, so I decided to gave my Shipment to an other Airline.
But if you gave them an Shipment, you can be sure to have a lot of fun with it  Yeah sure

N.P.M.


User currently offlineTwa@fra From China, joined Nov 2000, 158 posts, RR: 0
Reply 10, posted (13 years 5 months 3 weeks 2 days 17 hours ago) and read 1358 times:

ups, sorry...

User currently offlineCX747 From United States of America, joined May 1999, 4466 posts, RR: 5
Reply 11, posted (13 years 5 months 2 weeks 5 days 20 hours ago) and read 1334 times:

What I meant by that was 4 of the 5 747-400s that Virgin picked up from Alitalia have already been delivered to the airline and are flying on its routes. Boeing still has to deliver the last of dropped Alitalia 747-400s to Virgin.

G-VROY
G-VWOW
G-VROC

These three aircraft still have to be delivered. G-VROY is the last of the Alitalia bunch.



"History does not long entrust the care of freedom to the weak or timid." D. Eisenhower
User currently offlineAussiestu From Australia, joined Mar 2001, 780 posts, RR: 1
Reply 12, posted (13 years 5 months 2 weeks 5 days 17 hours ago) and read 1319 times:


I cannot believe Hepkat that you have flown with them 3 times and the service has got worse. I give them 2 chances and then I am off to someone who looks after me. Did you choose to fly with them continually because their fares were the cheapest?


User currently offlineHepkat From Austria, joined Aug 2000, 2341 posts, RR: 2
Reply 13, posted (13 years 5 months 2 weeks 5 days 15 hours ago) and read 1316 times:

Precisely, their airfares were always the lowest, and I guess I was just optimistic. In addition, their aircraft ARE comfortable despite their median age.

But trust me on this one, three strikes and you're definitely out!


User currently offlineContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13
Reply 14, posted (13 years 5 months 2 weeks 5 days 10 hours ago) and read 1310 times:

Alitalia is a lousy airline with rude cabin crew and basic in flight service, no more. They are a bloated, state-
sponsored dinosaur and hopefully will pick up the pace
once they join SkyTeam.

Alitalia to its credit does have an envious safety record
and some of the best and most experienced pilots around.

ContinentalEWR


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