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Navitaire Failures With DJ  
User currently offlineAusA380 From Australia, joined Jan 2009, 312 posts, RR: 0
Posted (5 years 3 months 1 week 4 days 17 hours ago) and read 3218 times:

DJ seem to have ongoing issues with their reservations system which I understand is provided by the Accenture subsidiary Navitaire.

Some months ago there was the major outage, including issue going to the disaster/back up system, followed by issues with the conversion back from the back up system to the main production environment.

Last week there was an issue with checkin.

Today http://www.news.com.au/travel/news/p...elays/story-e6frfq80-1226008986370 is reporting issues due to a power outage.

From my experience in the business and IT industry, I would expect that such a system would be in a Tier 3 or 4 Data Centre with complete redundancies including generator back up power supply, multiple communication sources etc.

Has the growth of the Navitaire system expanded beyond their capacity to deliver a reliable and robust system? As DJ wants to move into the business market, this type of ongoing system failures will be a major negative into that market.

How is the Navitaire system performance in other regions and for other airliners? Is this a local issue with their support to DJ?

Given the critical of information technology for DJ, do they have the right focus at the exec and board levels?

5 replies: All unread, jump to last
User currently offlineMarara From Australia, joined Oct 2001, 680 posts, RR: 0
Reply 1, posted (5 years 3 months 1 week 4 days 11 hours ago) and read 3073 times:

Previous management resigned with Navitaire New Skies..... Current management have made it known they are less than happy with the system and this was before the major outages.

I wouldn't be surprised if we see DJ jump ship to Amadeus quite soon considering VA are using the Altea suite.

I like work: it fascinates me. I can sit and look at it for hours. Jerome K Jerome
User currently offlinemandala499 From Indonesia, joined Aug 2001, 7561 posts, RR: 76
Reply 2, posted (5 years 3 months 1 week 4 days 7 hours ago) and read 2967 times:

Quoting AusA380 (Thread starter):
How is the Navitaire system performance in other regions and for other airliners?

It's doing nicely for Air Asia group... and handles those promo mad-rush periods nicely. Air Asia uses the Navitaire front end and the Geneva backend.
Other airlines here using the back-end seems to have not been so successful because of "reluctance" issues on the operator.
Mandala is another user of the Navitaire front end, and they're not happy with it from the OpenSkies, to the NewSkies hybrid, and to God knows what they had before Mandala ceased ops for restructuring. The reason being is that Mandala rushed to select Navitaire, just before they decided to change their plans from an LCC to a business hybrid carrier.


When losing situational awareness, pray Cumulus Granitus isn't nearby !
User currently offlinewjcandee From United States of America, joined Jun 2000, 6265 posts, RR: 24
Reply 3, posted (5 years 3 months 1 week 4 days 2 hours ago) and read 2824 times:

Works fine for Airtran. Worked great for jetBlue until they ditched it to make interlining easier and suck up to the corporate travel departments.

User currently offlineHOONS90 From Canada, joined Aug 2001, 3383 posts, RR: 51
Reply 4, posted (5 years 3 months 1 week 3 days 23 hours ago) and read 2744 times:

We've also had some major issues checking in with Navitaire OpenSkies on Saturday morning. Absolute chaos...

The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently offlinebriboy From Canada, joined Jul 2001, 381 posts, RR: 1
Reply 5, posted (5 years 3 months 1 week 3 days 8 hours ago) and read 2566 times:

Just ask Westjet, or Volaris...

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