AusA380 From Australia, joined Jan 2009, 311 posts, RR: 0 Posted (4 years 2 months 2 weeks 2 days 20 hours ago) and read 3039 times:
DJ seem to have ongoing issues with their reservations system which I understand is provided by the Accenture subsidiary Navitaire.
Some months ago there was the major outage, including issue going to the disaster/back up system, followed by issues with the conversion back from the back up system to the main production environment.
From my experience in the business and IT industry, I would expect that such a system would be in a Tier 3 or 4 Data Centre with complete redundancies including generator back up power supply, multiple communication sources etc.
Has the growth of the Navitaire system expanded beyond their capacity to deliver a reliable and robust system? As DJ wants to move into the business market, this type of ongoing system failures will be a major negative into that market.
How is the Navitaire system performance in other regions and for other airliners? Is this a local issue with their support to DJ?
Given the critical of information technology for DJ, do they have the right focus at the exec and board levels?
mandala499 From Indonesia, joined Aug 2001, 7194 posts, RR: 77
Reply 2, posted (4 years 2 months 2 weeks 2 days 10 hours ago) and read 2788 times:
Quoting AusA380 (Thread starter): How is the Navitaire system performance in other regions and for other airliners?
It's doing nicely for Air Asia group... and handles those promo mad-rush periods nicely. Air Asia uses the Navitaire front end and the Geneva backend.
Other airlines here using the back-end seems to have not been so successful because of "reluctance" issues on the operator.
Mandala is another user of the Navitaire front end, and they're not happy with it from the OpenSkies, to the NewSkies hybrid, and to God knows what they had before Mandala ceased ops for restructuring. The reason being is that Mandala rushed to select Navitaire, just before they decided to change their plans from an LCC to a business hybrid carrier.
When losing situational awareness, pray Cumulus Granitus isn't nearby !