ata757300 From United States of America, joined Jan 2011, 26 posts, RR: 0 Posted (5 years 2 months 6 days 22 hours ago) and read 5361 times:
Taking out the various issues that faced Valujet, can anyone tell me what the airline was like as far as customer service and inflight. They had various models of the DC-9's and some acquired as they grew. What were the interior colors and were they well kept.
planeguy727 From United States of America, joined Mar 2007, 1315 posts, RR: 1
Reply 1, posted (5 years 2 months 6 days 19 hours ago) and read 5133 times:
It was some time ago, but I found the interiors to be fine, the service was basic but fine for the shorter segments I flew (ATL to Florida cities), always enjoyed good service from the team. Loved the critter logo.
N867DA From United States of America, joined May 2008, 1176 posts, RR: 0
Reply 2, posted (5 years 2 months 6 days 18 hours ago) and read 5017 times:
They were a pretty good airline. When I flew them, I was only about seven years old, but the crew made quite an impression. The flight attendants handed out plastic pilot wings to all the children and were generally pleasant. There was only a drink and snack service on my ATL-Chicago flight back in 1995. I loved their little plane logo.
9LFlyGuy From United States of America, joined Jan 2010, 185 posts, RR: 0
Reply 3, posted (5 years 2 months 6 days 18 hours ago) and read 4990 times:
Yea, nothing like the Critter callsign either. I wish the ValuJet name was still around even though it was stained pretty bad after the accident and poor safety record. Maybe once AirTran and Southwest merge up, they'll rename the company to ValuJet.... ROFL.
DL_Mech From United States of America, joined Feb 2000, 2290 posts, RR: 9
Reply 4, posted (5 years 2 months 6 days 18 hours ago) and read 4980 times:
The first few years, Valujet kept the interiors that the aircraft came with. Ex DL DC-9s kept their orange and red seats (see my profile for pics) unless they came from another operator. The only time I flew Valujet, I flew an ex-DL DC-9 that had flown with Trinity Air Bahamas previously and had ex-CO brown leather seats that looked like this (minus the first class) :
stratosphere From United States of America, joined Sep 2007, 1707 posts, RR: 5
Reply 5, posted (5 years 2 months 6 days 18 hours ago) and read 4938 times:
Never flew them but I as an NWA mechanic was on call maintenance for them. I worked on old DC-9's with NW but I never saw airplanes in as bad a shape as theirs. It finally got to a point that all the MEM based mechanics refused to go on call to Valujet as their planes were so badly maintained. Then the crash happened. Funny thing is now they are AirTran and I fly them all the time I am sure their maintenance program is better then Valujet was.
L1011 From United States of America, joined May 1999, 1727 posts, RR: 8
Reply 6, posted (5 years 2 months 6 days 3 hours ago) and read 4653 times:
I flew on Valujet a lot. Most of their DC-9s that I was on had blue seats with what looked like ocean surf washing up on shore. I was on one that still had the Delta orange and red seats, and they were filthy. I had to look for quite a while before I could find one I was willing to sit on. The MD-80 I was on had blue seats with the letters AA on them just above the tray table. It did not stand for American Airlines, as they were in a different font, more of a cursive. I think it came from a foreign airline. I always liked their service. On one flight, the captain made his welcome announcement standing in the cabin and facing his passengers. We were still at the gate, of course.
e38 From United States of America, joined May 2008, 457 posts, RR: 2
Reply 9, posted (5 years 2 months 4 days 4 hours ago) and read 3903 times:
I never had an opportunity to fly ValuJet, but the stories and rumors I heard were not good.
One story I heard was that the PA system on the aircraft was inoperative (I guess they were able to MEL it) and the flight attendant stood at the front of the aircraft facing the passengers and made the "welcome aboard" and "safety" announcements using the hand-held megaphone. I heard that the aircraft flew quite a few flights over several days with the PA system inoperative.
and, to echo what "stratosphere" said in Rely 5, I also heard that their maintenance was very minimal and very questionable.
F9Animal From United States of America, joined Dec 2004, 5629 posts, RR: 17
Reply 10, posted (5 years 2 months 4 days 3 hours ago) and read 3833 times:
How long did Valujet fly the MD-80 for? How many were in the fleet? How many were they planning on getting?
I flew through ATL quite a few times and saw them in operation. It was an interesting looking operation. I too loved their paint job. Sadly, I knew the captain of 592. She flew for an airline called Grand Airways out of LAS. What is creepy about this is, that Grand went out of business. Valujet picked up Grand Airways few DC-9's. The captain of 592 flew for Grand, and the plane that went down was a former Grand Airways DC-9.
Actually you can go with a PA inop as long as the cabin interphone system works you have to have one or the other. Problem is on the DC-9 both those systems are on the same circuit so if you have a short on that system that pops the C/B it will take out both PA and Interphone so you cannot go until you find the problem.
milesrich From United States of America, joined Jul 2003, 2078 posts, RR: 6
Reply 14, posted (5 years 2 months 1 day 8 hours ago) and read 3409 times:
Quoting 9LFlyGuy (Reply 3): Yea, nothing like the Critter callsign either. I wish the ValuJet name was still around even though it was stained pretty bad after the accident and poor safety record. Maybe once AirTran and Southwest merge up, they'll rename the company to ValuJet.... ROFL.
It is still around and will be for a little while longer, it's called AIRTRAN. AirTran was a small 737 operator out Orlando. It was purchased by Valujet after the 1996 Mothers Day crash and grounding, and then Valujet took on the AirTran name. Sort of like Norwest Bank and WellsFargo; First Union and Wachovia, and NationsBank and Bank of America. In each of those cases, the acquiring bank listed first bought the bank listed second and adopted the acquired banks name. Of course, Wachovia (First Union) got into trouble in the mortgage meltdown, primarily due to their purchase of California based Great Western Savings, and was acquired by Wells Fargo (Norwest).
Valujet started out with 30 former Delta Air Lines DC-9-32's that were traded into McDonnell Douglas on new MD-88's. These aircraft, if you will remember, had light blue vinyl embossed side panels above the windows. Valujet painted or dyed them white.
Quoting F9Animal (Reply 10): The captain of 592 flew for Grand, and the plane that went down was a former Grand Airways DC-9.
I don't wish to be argumentative, but I believe that N904VJ was formerly Delta's N1281L, and it went from Delta to storage at AMA and then was part of the original 30 DC-9's Valujet acquired from MDD.
One of Valujet's "advantages" is that they were able to pick up 30 aircraft of one type that had been well maintained by their former owner. What also helped is that they opted for the DC-9, rather than the 727, as did Kiwi and some other startups. With only two engines and two flight deck crew members, the Nine was a better economic choice for a start up.