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Diversion To Destination, Allowed To De-plane?  
User currently offlineYYZRWY23 From Canada, joined Aug 2009, 561 posts, RR: 0
Posted (3 years 9 months 3 days 19 hours ago) and read 8255 times:

Hello everyone,

I was curious to know if airlines allow passengers to de-plane if they happen to divert to their destination airport. I am sure this is very rare, but I am curious.

Hypothetical scenario: I am flying YHZ-YOW via YYZ on AC. Weather in YYZ is bad and the aircraft diverts to YOW. This is my final destination, so would they allow me to de-plane time permitting? I understand not allowing if the diversion is only about a half hour and it would take to much time, but what happens if the aircraft will be in YOW for over an hour? If they could get a gate, would they allow me to de-plane?

I know that is a scenario specific to an airline, but I am curious amongst all the global carriers. Can anyone weigh in on different airline policies regarding this type of situation? Also, please distinguish if the policy changes if the pax has a bag checked or not, as that could change things.

Thanks,

YYZRWY23


If you don't stand behind our troops, feel free to stand in front of them.
35 replies: All unread, showing first 25:
 
User currently offlineBoeingGuy From United States of America, joined Dec 2010, 3258 posts, RR: 7
Reply 1, posted (3 years 9 months 3 days 18 hours ago) and read 8234 times:

It's kind of case by case. If you were arriving on an international flight and there's no customs at your diversion destination, they wouldn't let you off. Say, you are flying NRT-SEA-GEG and your NRT-SEA flight diverts to GEG, if no customs are available at GEG, you aren't getting off.

On the other hand, I know that in the past AS has diverted SFO bound flights into SJC and allowed passengers to get off at SJC if they chose.

I actually had a Boeing Field Service rep, based at HND, tell me he was on a NW SEA-NRT flight. It diverted into HND. He could see his office while the plane was sitting on the ground at HND. He had to fly to NRT and then take the train back to HND to get to his office hours later. That would be the ultimate in frustration.

I think the best answer to your question is, it depends.......


User currently offlinedumbell2424 From United States of America, joined Apr 2009, 955 posts, RR: 2
Reply 2, posted (3 years 9 months 3 days 18 hours ago) and read 8225 times:

A friend of mine living in AGS was flying JFK-ATL-AGS, and JFK-ATL got diverted due to weather to AGS, they made an announcement saying if your final destination was AGS (apparently there were 10 or so on the manifest), you could disembark as long as you did not have any checked luggage.

User currently offlineYYZatcboy From Canada, joined Apr 2005, 1093 posts, RR: 0
Reply 3, posted (3 years 9 months 3 days 17 hours ago) and read 8205 times:
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CUSTOMER SERVICE & SUPPORT

Keep in mind (at least in Canada) if it is an international flight if one person gets off the plane everyone has to get off the plane and clear customs. So if you were flying LHR-YYZ-YOW and you diverted to YOW and wanted to get off the plane that would mean the entire plane would have to clear customs in YOW. The exception to this is for a pilot to do a walk around, and of course medical emergencies.


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User currently offlinedxing From , joined Dec 1969, posts, RR:
Reply 4, posted (3 years 9 months 3 days 16 hours ago) and read 8185 times:

I remember a KLM 747 diverting to Cleveland due to weather in Detroit one afternoon. The pilot came into the ops room and said that there were about 45 people on board whose final destination was CLE and they wanted off. The plane was not parked at the international gate and so they denied them. I've also heard of it happening domestically and the passengers being told they could get off, but nobody was going to dig through the bin for their bags.

User currently offlinedfwramper From United States of America, joined Nov 2008, 59 posts, RR: 0
Reply 5, posted (3 years 9 months 3 days 13 hours ago) and read 8147 times:

I had this specific situation happen to me around 1988-89....

Was flying Piedmont 767 LAX-BWI and weather diverted us to ORF where I was actually headed. Upon landing, I asked the flight attendant if I could get off since that was my final destination. She said as long as I didn't mind not being able to get my bags (ORF had no way to offload the containers) I could get off. So one other person and I got up and left. The 767 was parked out away from the terminal (was told the jet bridges at ORF couldn't reach the door) had to go down the stairs, out across the ramp with an escort and then in a security door to get back into the terminal.

Came back in the afternoon and got my bags, but was happy to have a nonstop LAX-ORF flight for once!

I wonder post-9/11 if this is still something you could do, though.


User currently offlineViscount724 From Switzerland, joined Oct 2006, 26005 posts, RR: 22
Reply 6, posted (3 years 9 months 3 days 13 hours ago) and read 8138 times:

I remember a CP DC-10 flight YVR-YYZ sometime in the 1980s. I was planning to connect at YYZ to YUL. Due to a snowstorm at YYZ the flight diverted to Montreal Mirabel (YMX), then used only for international (except US) flights serving Montreal. There were about a dozen passengers, including myself, whose final destination was Montreal. Originally they weren't going to let anyone off and they were just going to sit there until the weather improved at YYZ and then fly back to YYZ. However they eventually permitted the Montreal passengers to deplane, except anyone with checked bags (I only had carry-on) would have to wait for their bags to be sent via YYZ. I still got to my hotel in Montreal at least an hour earlier than originally planned with the YYZ connection.

User currently offlineGoBoeing From United States of America, joined Jun 2000, 2725 posts, RR: 15
Reply 7, posted (3 years 9 months 3 days 12 hours ago) and read 8114 times:

As someone mentioned above, yes, but the bags probably won't be dealt with until later because there's no time for it during the diversion.

User currently offlineYYZRWY23 From Canada, joined Aug 2009, 561 posts, RR: 0
Reply 8, posted (3 years 9 months 3 days 11 hours ago) and read 8040 times:

Quoting BoeingGuy (Reply 1):
I think the best answer to your question is, it depends.......

That is what I figured it would be. I knew that if it was international, very unlikely it would happen, and not in Canada as stated by YYZatcboy. I am grateful for all of your answers with specific examples, but does anyone have knoweldge of specific airline procedures or protocol that dictate the rules in this situation?

YYZRWY23



If you don't stand behind our troops, feel free to stand in front of them.
User currently offlinebpat777 From United States of America, joined Nov 1999, 446 posts, RR: 0
Reply 9, posted (3 years 9 months 3 days 10 hours ago) and read 8002 times:

Once I was flying AA from LGA to DFW and due to thunderstorms we diverted to OKC. The crew actually made an announcement that anyone who's final destination was OKC could get off but would have to come back and pick their checked luggage up later in the day. On a sidenote, when we were landing at DFW I expierenced my first and only a go-around.

User currently offlineKL642 From United States of America, joined May 2004, 350 posts, RR: 3
Reply 10, posted (3 years 9 months 3 days 9 hours ago) and read 7883 times:

I had this happen to me about 15 years ago. I was flying CO from MSP-EWR and we diverted to LGA because of fog at Newark. LaGuardia was actually more convienient for me as well as for most of the passengers. We were giving the option of deplaning at LGA. They even gave me my luggage and away I went!

Alex


User currently offlinePanHAM From Germany, joined May 2005, 9746 posts, RR: 31
Reply 11, posted (3 years 9 months 3 days 8 hours ago) and read 7830 times:

A LH 737, LHR-FRA flight I was on diverted to NUE about 2 years ago and the NUE pax were offered to deplane there, astonishing number BTW, but their baggage was not offloaded. After a short stop for some fuel we took off for FRA anmd the NUE pax got their bags the next day.


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User currently offlineQANTAS747-438 From United States of America, joined Jan 2001, 1984 posts, RR: 2
Reply 12, posted (3 years 9 months 3 days 8 hours ago) and read 7762 times:

We get that often at LAX with WN. A flight will be going to BUR or SNA and will divert to LAX due to fog or curfew. People going to BUR are usually going to the BUR area. But often SNA paxs are going to Long Beach or so. When they divert to LAX, we always tell them to remain on board. If they still demand to get off, they can, but their bags will continue on and it is up to them to get their own transportation... on their dime. We'll then change the passenger count and be on our way to the original destination.


My posts/replies are strictly my opinion and not that of any company, organization, or Southwest Airlines.
User currently offlineCricket From India, joined Aug 2005, 2972 posts, RR: 7
Reply 13, posted (3 years 9 months 3 days 7 hours ago) and read 7742 times:

I remember watching a TV Documentary about the 1977 Tenerife accident at Los Rodeos airport, one KLM passenger onboard KL 4805 - Robina van Lanschot - got off at Tenerife and did not reboard for the hop to Gran Canaria as she wanted to meet her boyfriend near the diversion airport. Fateful decision.


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User currently offlineaquariusHKG From Hong Kong, joined Jan 2010, 94 posts, RR: 0
Reply 14, posted (3 years 9 months 3 days 7 hours ago) and read 7708 times:

There were a case for BR LAX - TPE flight, which for a typhoon was diverted to HKG, and the HKG-bound passenger wants to get off, but BR doesn't allow them, thus the passenger complained to the local HK radio on the matter and eventually allowed off.

The radio interviewed the HK authority and said they have no problem with the passenger deplaning. Some (in the newspaper or radio can't remember) speculate that BR doesn't allow them off to avoid possible landing fee


User currently offlineknope2001 From United States of America, joined May 2005, 3000 posts, RR: 31
Reply 15, posted (3 years 9 months 3 days 5 hours ago) and read 7587 times:

Quoting BoeingGuy (Reply 1):

It's kind of case by case.

+1

International flights are much, much less likely to deplane, especially if no customs is available. The aircraft just about has to be on fire before they'll let you off.

If you're on a domesitc flight, key variable include:

--How long is the diversion likely to last...just until you can get fueled up, or until a complex mechanical issue is fixed?

--Is the diversion airport served by your airline, with employees on duty?

--Are there open gates?

--Is TSA on duty, keeping the terminal "sterile"?


These factors make a difference, or put another way...these factors can prevent deplaning in circumstances where one would think deplaning would be a reasonable option.


User currently offlineBNAOWB From United States of America, joined Dec 2009, 400 posts, RR: 1
Reply 16, posted (3 years 9 months 3 days 4 hours ago) and read 7498 times:

Quoting Cricket (Reply 13):
I remember watching a TV Documentary about the 1977 Tenerife accident at Los Rodeos airport, one KLM passenger onboard KL 4805 - Robina van Lanschot - got off at Tenerife and did not reboard for the hop to Gran Canaria as she wanted to meet her boyfriend near the diversion airport. Fateful decision.

Unlike the KLM passengers, the Pan Am passengers were not allowed to deplane at Tenerife due to limited space in the terminal.


User currently offlinehelvknight From , joined Dec 1969, posts, RR:
Reply 17, posted (3 years 9 months 3 days 1 hour ago) and read 7336 times:

I was on a flight from EWR ro LGW once and we were diverted to MAN due to low vis at LGW.

We were told that anyone who wanted to get off could do so but they would not be able to pick up their bags.


User currently offlinedwcontroller From United States of America, joined Nov 2007, 157 posts, RR: 0
Reply 18, posted (3 years 9 months 3 days 1 hour ago) and read 7142 times:

From working in Manchester, NH any diversion flight we get that was going to Portland, ME or Boston, MA we give all them all that option first with the understanding that if they get off there is no getting back on if its a quick "gas and go".


Best phrase to hear at the airport - "All standbys have been cleared and may board at this time"
User currently offlineTomassjc From United States of America, joined Jan 2010, 907 posts, RR: 2
Reply 19, posted (3 years 9 months 3 days 1 hour ago) and read 6966 times:
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Quoting BoeingGuy (Reply 1):
On the other hand, I know that in the past AS has diverted SFO bound flights into SJC and allowed passengers to get off at SJC if they chose

However, if they choose to deplane, they are on their own and checked bags do not come off the plane.



When once you have tasted flight, you will forever walk the Earth with your eyes turned skyward -Leonardo DaVinci
User currently offlineairceo From Canada, joined Feb 2010, 98 posts, RR: 0
Reply 20, posted (3 years 9 months 2 days 22 hours ago) and read 5806 times:

Quoting dumbell2424 (Reply 2):
A friend of mine living in AGS was flying JFK-ATL-AGS, and JFK-ATL got diverted due to weather to AGS, they made an announcement saying if your final destination was AGS (apparently there were 10 or so on the manifest), you could disembark as long as you did not have any checked luggage.

I flew YYZ-ATL last year and because of a storm we also diverted to AGS where a handful of pax got off. We continued on to ATL after the sotrm passed. The DL ground team handled it really well.

airceo



blogger at airceo | reach me: @airceo or fly@airceo.com
User currently offlinerfields5421 From United States of America, joined Jul 2007, 7607 posts, RR: 32
Reply 21, posted (3 years 9 months 2 days 22 hours ago) and read 5766 times:

I've seen passengers on domestic fights in the US allowed to get off at the diversion airport. Both those for whom the diversion airport was their destination, and some who just wanted to try their luck with ground transportation.

Of course the airline was not going to compensate them for the rental car costs.

But I also saw on gentleman refused permission to get off last year. Apparently having a checked bag and not flying frequently with the airline makes it harder to get off.


User currently offlinegrimey From Ireland, joined Jun 2005, 459 posts, RR: 5
Reply 22, posted (3 years 9 months 2 days 22 hours ago) and read 5672 times:

I think this happened recently during the snow crisis (Dec 2010) when a VS A346 NRT - LHR was diverted to DUB and a few Irish people on that flight was suppose to fly LHR-DUB so they were allowd to collect their bags and head home. Everyone on the flight had to collect their bags since they were put up in hotels so the pax with the final stop in DUB had it easy.

User currently offlineIAHAAPLatinum From United States of America, joined Apr 2004, 65 posts, RR: 0
Reply 23, posted (3 years 9 months 2 days 22 hours ago) and read 5600 times:

I was flying MSY-DFW on a saturday evening about five years ago when we were diverted to OKC due to a fire somwhere in the airport, with loss of power to the control tower (at least that's what we were told). There were at least a couple of passengers whose final destination was OKC, who were allowed to deplane (as I recall, we pulled to a jet bridge from a remote spot for this to happen), without their checked bags. When we arrived at DFW, operations seemed to be normal, and our flight seemed to be the only one diverted. Only one passenger seemed to be upset (at least in FC) - a guy going to somewhere in South America, who was going to have to wait until the next day.

User currently offlineBoeingGuy From United States of America, joined Dec 2010, 3258 posts, RR: 7
Reply 24, posted (3 years 9 months 2 days 21 hours ago) and read 5222 times:

Quoting Tomassjc (Reply 19):
Quoting BoeingGuy (Reply 1):
On the other hand, I know that in the past AS has diverted SFO bound flights into SJC and allowed passengers to get off at SJC if they chose

However, if they choose to deplane, they are on their own and checked bags do not come off the plane.

Yeah, what had to have been frustrating is the night I flew SEA-SJC for a high school graduation in 2002. Our AS 739 got knocked around, but when we landed there were UA 767s and 777s and an AC A320 (this was after AC dropped SJC) all line up on around the field. Another UA 763 landed right after us.

These were all SFO diversions due to high wind conditions at SFO. I did hear that some domestic flights diverted and terminated at SJC, but all the UA and AC international arrivals just sat there.

Finally about 1am, I could hear them flying overhead for the short flight to SFO (my folks live near 101 and Tully Rd so departures from the 12s fly within ear range).

I mean that had to be frustrating. SFO and SJC are about 33 miles by highway. Each are adjacent to Highway 101. It would be frustrating to be cooped up on an airplane on the ground for 3-6 hours when only 30 minutes by car (or a little longer by Caltrain) from the destination airport. It would even be more frustrating if you actually lived near SJC in the first place.


25 caaardiff : With diversions, whereby passengers were allowed to deplane, but were not allowed to have their luggage back. Where does this fit in terms of Triple A
26 traindoc : How about diversion and then switch planes on the tarmac? Years ago I was flying OTP-VIE-FRA on Delta, and then connecting FRA-DFW-SAT. (That was back
27 Post contains images Birdwatching : I was on a United flight from JFK to EZE in 2000. We were diverted to MVD as EZE was closed for weather for a while. The cabin burst into cheers when
28 cha747 : 1987, TWA - my cousin was flying BOM-JFK-STL-BNA. The BOM-JFK was delayed so she had to stay in NYC overnight. The next day the JFK-STL got diverted t
29 rfields5421 : I can't speak for every airline, but often bags for the aircraft destination are placed in one area, and bags coded for transfer are in another area.
30 pwm2txlhopper : A few years ago I was flying BOS-MEM-GTR with NW, when the flight to MEM was diverted to TUP because of severe thuderstorms. Since my final destinatio
31 MNMncrcnwjr : My wife and I were on a NW flt MSP-DCA a few years back .. after a few laps and 45 minutes over WV, due to storms over DCA we were diverted to IAD for
32 sancho99504 : JFK-EZE was either D10 or 763 equipment, so almost all bags were in containers. EZE bags would've been in seperate containers from MVD bags, and woul
33 catiii : I'm surprised it took that long!
34 Post contains images viajero : Why? Everything takes forever in Washington!
35 hush-kit : my wife and me once flew BRU-PHL on a US 757, due to bad wheather in the Philly area we run out of fuel , on approching the US border the flight deck
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