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United Backtracks To Zone Boarding  
User currently offlineKFitz From , joined Dec 1969, posts, RR:
Posted (3 years 2 months 4 weeks 1 day 8 hours ago) and read 12353 times:

In a stunning reversal, management at UA has resorted back to the Zone boarding process of PMUA after a month long test run doing it the way of the old CO (back to front),

Here is word straight from UA Insider on Flyertalk:

http://www.flyertalk.com/forum/unite...rns-less-announcements-8-june.html

[Edited 2011-06-03 15:31:28]

29 replies: All unread, showing first 25:
 
User currently offlinePGNCS From United States of America, joined Apr 2007, 2821 posts, RR: 45
Reply 1, posted (3 years 2 months 4 weeks 1 day 8 hours ago) and read 12305 times:

That certainly is unfortunate.

User currently offlinedartland From United States of America, joined Apr 2005, 643 posts, RR: 2
Reply 2, posted (3 years 2 months 4 weeks 1 day 7 hours ago) and read 12171 times:
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Great to see UA listening to customers and admitting that not all decisions are right the first time around.

I heard a lot of grumbling about the new boarding procedures from PMUA flyers over the last few weeks and I know many us are happy they are retreating.


User currently offlinesplitterz From United States of America, joined Apr 2011, 204 posts, RR: 0
Reply 3, posted (3 years 2 months 4 weeks 1 day 7 hours ago) and read 12166 times:

That is fantastic news.

User currently offlineInnocuousFox From United States of America, joined Dec 2003, 2805 posts, RR: 14
Reply 4, posted (3 years 2 months 4 weeks 1 day 7 hours ago) and read 12068 times:

As an E+ flyer, I'm cool with this.


Dave Mark - Intrinsic Algorithm - Reducing the world to mathematical equations!
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4267 posts, RR: 1
Reply 5, posted (3 years 2 months 4 weeks 1 day 7 hours ago) and read 12001 times:
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Having 'children with strollers' after Star Alliance elites appeared to bending people's noses out of shape.

And no -- I'm not sure I get it.


User currently offlinejoeljack From United States of America, joined Feb 2005, 937 posts, RR: 0
Reply 6, posted (3 years 2 months 4 weeks 1 day 6 hours ago) and read 11807 times:

Sweet!!! UA finally got something right.

User currently offlinescorpy From United States of America, joined Dec 2006, 400 posts, RR: 1
Reply 7, posted (3 years 2 months 4 weeks 1 day 6 hours ago) and read 11790 times:

Good to see the new management team are listening to customers and are willing to change a decision when it was clearly not working.    I'm sure the boarding chaos would have been impacting their on time performance.

User currently offlinequiet1 From Thailand, joined Apr 2010, 353 posts, RR: 0
Reply 8, posted (3 years 2 months 4 weeks 20 hours ago) and read 8963 times:

Quoting scorpy (Reply 7):
I'm sure the boarding chaos would have been impacting their on time performance.

While I won't state an opinion about "listening to customers," I'm sure that if their on-time performance took a consistent and noticeable hit, they would sit up and take notice.

I waded through one of the FlyerTalk threads and several folks had mentioned totally unacceptable boarding times, like taking 30 minutes to board an Airbus (and I think it was an A319?) and 35 minutes to board a 757. If it were determined that it were due to the "new, now old" boarding process, then that would be a big nail in its coffin.


User currently offline777fan From United States of America, joined Jan 2006, 2496 posts, RR: 2
Reply 9, posted (3 years 2 months 4 weeks 18 hours ago) and read 8472 times:

Quoting kgaiflyer (Reply 5):
Having 'children with strollers' after Star Alliance elites appeared to bending people's noses out of shape.

And no -- I'm not sure I get it.

Not sure what you mean here...can you elaborate?

777fan



DC-8 61/63/71 DC-9-30/50 MD-80/82/83 DC-10-10/30 MD-11 717 721/2 732/3/4/5/G/8/9 741/2/4 752 762/3 777 A306/319/20/33 AT
User currently offlinehamad From United Arab Emirates, joined Apr 2000, 1159 posts, RR: 7
Reply 10, posted (3 years 2 months 4 weeks 17 hours ago) and read 8072 times:

i never understood what is a united global alliance member. can someone explain it to me please?


PHX - i miss spotting
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4267 posts, RR: 1
Reply 11, posted (3 years 2 months 4 weeks 15 hours ago) and read 7175 times:
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Quoting hamad (Reply 10):
i never understood what is a united global alliance member. can someone explain it to me please?

Hi Hamad.

I assume you mean Global Services?

It's a closed group inside United's frequent flyer program -- it can be entered by invitation only. I found this description on Conor Cahill's blog:


United's Global Services

United Airlines has a special frequent flyer class referred to as "Global Services". It's the creme-de-la-creme of frequent flyer status at United but you can't find any clear delineation of what that status means nor how to attain that status anywhere on United Airlines site nor on any of the various frequent flyer sites I've looked at.

I've been a Global Services member for the past two years (not sure I'll get it again this year) and I can't tell you exactly what the qualifications are (although they did come out last September and state in letters to current members that flying 50,000 miles in full fare coach, business or first was one certain way to qualify). Most of the speculation around other ways to qualify had to do with overall revenue and/or revenue per mile.

The two years I have qualified, I flew 250,000 miles one year and 175,000 miles the next year, but did have a substantial number (5 or 6 -- can't remember) of business class international flights which I'm sure went a long way towards getting me qualified. Unfortunately, last year, while I did fly 160,000 miles, none of it was in business class (other than upgrades, of course) -- hence my concerns about getting it again this year.

So, what does this secretive level get you?

•Top of the list for upgrades and they clear 120 hours prior to departure (1K members clear at 100 hours). With this status I was able to upgrade 68 of my 70 flights last year.
•Automatic re-booking with highest priority if there's a schedule change or cancellation - usually before I'm off the airplane. I've even had them re-route me when it looked like there would be delays on a connection through Chicago -- without my asking for it.
•Early boarding with 1st Class (in case you aren't in first class). They are even starting to do some Global Services only boarding prior to first class at some airports. One might ask why someone who flies that much would want to get on early -- it's all about storage, especially if you're in a bulkhead seat. I hate having to swim upstream to get my bag, or even worse, having to check it.
•Use of the United Arrivals facility in select international airports, even if you aren't booked in business or first class. Being able to take a shower when you arrive after an overnight flight is a great thing.
•In one particular airport, London Heathrow, they really try to treat Global Services as special -- they meet them at arriving flights and drive them to the connections center -- saving a long walk through the labyrinths of Heathrow. This is the only airport that seems to have a dedicated team for taking care of Global Services people.
•Some have reported that Global Services members get gratis upgrades all the time. I haven't found that to be the case. In the past two years, I've gotten a gratis upgrade probably 2 or 3 times.

I believe that this is because gratis upgrades are only given out when there's an otherwise empty seat that nobody's willing to pay for or upgrade into (and if you've flown recently, you know that there aren't all that many empty seats). In addition, I think that the paid fare has a lot to do with it as well. If you're flying on a full fair ticket for the class that
you are currently in, you're probably first in line for the gratis upgrade.

For me, since I've been upgraded already (which I paid for in miles or certs), I think I'm at the bottom of the list for a "double bump" (upgrade of an upgraded seat). I even worked quite hard on my 23 hour leg from LHR to HKG via Chicago to get the double bump (mentioning that I went over 1 million lifetime miles during that leg, begging and otherwise making a fool of myself) to no avail (not that I'm really complaining as I was in upgraded business class the whole way).

Otherwise you're very much like a United 1K person with all of the 1K benefits (system wide upgrades, double mileage, etc.). I don't know for sure if you get the 1K status if you qualify for Global Services but don't fly 100,000 miles. It would seem that they would still want to give you that benefit, but I have no information about that one way or another.

Me, I'm hoping that they think my 160,000 miles, my going over 1,000,000 lifetime flight miles last year plus the fact that I'm already a member will get me at least one more year of Global Services status. I do like the benefits.


And this is from Wikipedia:

Global Services, while not officially part of the Mileage Plus program, is an invitation-only program to recognize United's most valued high-yield customers. Full invitation criteria are not made public by United; re-qualification for current UGS members could be attained by flying 50,000 full-fare miles in a calendar year, according to company letter to members. Since the merger with Continental, flying 50,000 full-fare miles is no longer valid for re-qualification. Benefits complement and expand upon those offered to 1K passengers, including: higher priority for upgrades and front-of-line access in premium security lines. Global Services members are able to upgrade award flights using miles, system-wide upgrades, confirmed regional upgrades and 500 mile upgrade certificates. In 2005, 18,000 members of Mileage Plus qualified for Global Services membership.


Thw whole concept lacks so much definition that anyone can say it's anything.

[Edited 2011-06-04 08:28:05]

[Edited 2011-06-04 08:30:15]

User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4267 posts, RR: 1
Reply 12, posted (3 years 2 months 4 weeks 15 hours ago) and read 7013 times:
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Quoting 777fan (Reply 9):
Quoting kgaiflyer (Reply 5):
Having 'children with strollers' after Star Alliance elites appeared to bending people's noses out of shape.

And no -- I'm not sure I get it.

Not sure what you mean here...can you elaborate?

I've been in several airports (BWI, IAH, PHX) where parents with strollers were piled up by the door waiting for the first "People needing extra time and people with small children" announcement -- only to be passed over. Some apparently think the gate agent has made a mistake -- I saw one daddy block the gate door (PHX) with his stroller and ask for a clarification of boarding commands.

I assume anyone who only travels at holidays and on summer vacations doesn't know yet what's going on.


User currently offlinegdg9 From United States of America, joined Jun 2005, 629 posts, RR: 0
Reply 13, posted (3 years 2 months 4 weeks 14 hours ago) and read 6468 times:

Quoting kgaiflyer (Reply 11):
Otherwise you're very much like a United 1K person with all of the 1K benefits (system wide upgrades, double mileage, etc.).

Even Premier Exec gets double mileage. It adds up quickly I've noticed!


User currently offlinejetblast From United States of America, joined Nov 2004, 1231 posts, RR: 10
Reply 14, posted (3 years 2 months 4 weeks 12 hours ago) and read 5634 times:

Quoting quiet1 (Reply 8):
I waded through one of the FlyerTalk threads and several folks had mentioned totally unacceptable boarding times, like taking 30 minutes to board an Airbus (and I think it was an A319?) and 35 minutes to board a 757.

Why does it take them 35 minutes to board a 757 when we board a 767 at my airline in 20 minutes, using the same back-to-front procedure? Sounds like something else is at issue here.

I'm not sure if F boarded last by Continental's procedure, but I'm sure a bunch of the FlyerTalk crowd threw a fit when all the unwashed masses in Y class didn't get to watch them walk down the red carpet first...



Speedbird Concorde One
User currently offlineairproxx From France, joined Jun 2008, 635 posts, RR: 0
Reply 15, posted (3 years 2 months 4 weeks 11 hours ago) and read 5285 times:

Sorry, can someone explain to a newbie what consisted the "old back-to-front" boarding process?
Thanks,

Airproxx



If you can meet with triumph and disaster, and treat those two impostors just the same
User currently offlinejetblast From United States of America, joined Nov 2004, 1231 posts, RR: 10
Reply 16, posted (3 years 2 months 4 weeks 11 hours ago) and read 5242 times:

Quoting airproxx (Reply 15):

Sure. Continental used to start boarding at the back of the airplane, and move toward the front. The back rows would get on first as opposed to guests sitting in the front. At my airline we do this because it minimises people sitting in the back trying to push through those in the front trying to place their items in the overhead bins as they make their way to their seats.



Speedbird Concorde One
User currently offlineTVNWZ From United States of America, joined Feb 2006, 2375 posts, RR: 2
Reply 17, posted (3 years 2 months 4 weeks 11 hours ago) and read 5230 times:

Quoting jetblast (Reply 14):
Why does it take them 35 minutes to board a 757 when we board a 767 at my airline in 20 minutes, using the same back-to-front procedure?

767 has two aisles. The 757 one. IME, the 767 loads faster.


User currently offlineordjoe From United States of America, joined Aug 2010, 701 posts, RR: 0
Reply 18, posted (3 years 2 months 4 weeks 11 hours ago) and read 5222 times:

IMHO it always seems to be more orderly to board back rows to the front, this zoned boarding tends to create backups when you have people fumbling with their luggage blocking those heading to the back.
Also in my mind elites should board before those with strollers or kids, some flights there might be a lot of stroller families that take up overhead space with their luggage (plus I am never keen on flying with little kids)
My thoughts for boarding order
Highest class of service+top tier elites, business class+ mid and low elites, families with strollers, rear economy, mid economy, front economy.


User currently offlineEXCOASA1982 From United States of America, joined Oct 2008, 164 posts, RR: 0
Reply 19, posted (3 years 2 months 4 weeks 10 hours ago) and read 4981 times:

If this affected UA's ontime performance so badly to make them switch back, how come CO has been doing it all along and is still continuing to do so?

User currently offlinescorpy From United States of America, joined Dec 2006, 400 posts, RR: 1
Reply 20, posted (3 years 2 months 4 weeks 10 hours ago) and read 4956 times:

Quoting EXCOASA1982 (Reply 19):
If this affected UA's ontime performance so badly to make them switch back, how come CO has been doing it all along and is still continuing to do so?

Look at the standard boarding times each carrier uses. For a 752, CO schedule 15 minutes more than UA for example.


User currently offlineEXCOASA1982 From United States of America, joined Oct 2008, 164 posts, RR: 0
Reply 21, posted (3 years 2 months 4 weeks 10 hours ago) and read 4828 times:

Quoting scorpy (Reply 20):

Look at the standard boarding times each carrier uses. For a 752, CO schedule 15 minutes more than UA for example.

Thanks for that. I guess I didn't realize CO scheduled longer turn times. That makes sense though.


User currently offlineairproxx From France, joined Jun 2008, 635 posts, RR: 0
Reply 22, posted (3 years 2 months 4 weeks 10 hours ago) and read 4787 times:

Quoting jetblast (Reply 16):
Sure. Continental used to start boarding at the back of the airplane, and move toward the front. The back rows would get on first as opposed to guests sitting in the front. At my airline we do this because it minimises people sitting in the back trying to push through those in the front trying to place their items in the overhead bins as they make their way to their seats.

Thanks for your lights!... That sounds smart.. Why didn't it work with UA then?



If you can meet with triumph and disaster, and treat those two impostors just the same
User currently offlinehamad From United Arab Emirates, joined Apr 2000, 1159 posts, RR: 7
Reply 23, posted (3 years 2 months 4 weeks 9 hours ago) and read 4548 times:

Quoting kgaiflyer (Reply 11):
Hi Hamad.

I assume you mean Global Services?

wow! this was a very nice description! so it is similar to what we have at Emirates that is called "IO" invitation only! those people are untouchables, no matter what those are the ones that has priority on everything!



PHX - i miss spotting
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4267 posts, RR: 1
Reply 24, posted (3 years 2 months 4 weeks 9 hours ago) and read 4485 times:
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Quoting hamad (Reply 23):
what we have at Emirates that is called "IO" invitation only! those people are untouchables,

Hamad, you might want to rephrased that -- It didn't come out as you meant it.   


25 Post contains images MarcoPoloWorld : There is little doubt that boarding beginning from the back is the most efficient way to do it. So overall that saves everybody, including the E+ pax,
26 mysterzip : Ok, I understand back to front. Frankly, that's better anyway, once you have your premiums settled in. How are zones organized? Are people picked at r
27 United1 : IIRC UAs zones are organized via a process called WilMA...which is short for Window, Middle & Aisle.... basically what happens is after First Cla
28 InnocuousFox : I believe that there is also a "V" version that someone uses that combines back to front and WilMA.
29 Post contains images jetblast : Forgot that minor detail didn't I
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