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SQ's New Website Look  
User currently offlineJetBlue777 From United States of America, joined Jul 2009, 1459 posts, RR: 1
Posted (3 years 4 months 3 weeks 3 days 1 hour ago) and read 6503 times:

http://www.singaporeair.com/SAA-flow.form?execution=e3s1

Hey guys, it seems like SQ's website got a new look. IMO, I don't like the font, I prefer the "older" website. What do you think?


It's a cultural thing.
20 replies: All unread, jump to last
 
User currently offlineFuling From Australia, joined Apr 2011, 187 posts, RR: 0
Reply 1, posted (3 years 4 months 3 weeks 2 days 23 hours ago) and read 6385 times:

This topic has already been posted. But yes, I like the old website too.

User currently offlineCXfirst From Norway, joined Jan 2007, 3075 posts, RR: 1
Reply 2, posted (3 years 4 months 3 weeks 2 days 20 hours ago) and read 6234 times:

I don't mind the new site, in fact I think it looks good.

However, it seems to crash quite a bit, which is quite annoying. Especially, when you try to change your search criterion a couple times.

-CXfirst



From Norway, live in Australia
User currently offlineFuling From Australia, joined Apr 2011, 187 posts, RR: 0
Reply 3, posted (3 years 4 months 3 weeks 2 days 20 hours ago) and read 6182 times:

Quoting CXfirst (Reply 2):
However, it seems to crash quite a bit, which is quite annoying. Especially, when you try to change your search criterion a couple times

Thats another thing too. I wasn't going to say anything cause I thought it might just be my computer, but if it happens to you too then it is the website.


User currently offlineB738FlyUIA From Kazakhstan, joined Dec 2009, 557 posts, RR: 0
Reply 4, posted (3 years 4 months 3 weeks 2 days 18 hours ago) and read 6071 times:

Quoting CXfirst (Reply 2):
.... in fact I think it looks good.

I find the new site layout very well done. Also the roll over in the menu is nice to find information. Personally it's a improvement and was discussed according the layout of all Business Class on A380's UP delivered by June..

Only "minor": The Cabin layouts are rather large and don't have all the same size (e.g. A380 Layout1 vs. all upper deck Business class)

What I like the most is the "Singapore Stopover Holiday" section that can be accessed from the main page. Very nice overview and detailed.

Also the Flight search section is very well done, gives you the "Local weather - 5 day forecast" also provides you with: Top things to do / Country information / Airport information.

Also the vid of the Singapore Airlines Suites is really great   


User currently offlinehuaiwei From Singapore, joined Oct 2008, 1116 posts, RR: 2
Reply 5, posted (3 years 4 months 3 weeks 2 days 13 hours ago) and read 5766 times:

And for the very first time, SQ has an interactive route map even other airlines (won't) talk about. 


It's huaiwei...not huawei. I have nothing to do with the PRC! :)
User currently offlinejohruk From United Kingdom, joined Jan 2008, 170 posts, RR: 0
Reply 6, posted (3 years 4 months 3 weeks 2 days 12 hours ago) and read 5703 times:

Quoting B738FlyUIA (Reply 4):
What I like the most is the "Singapore Stopover Holiday" section that can be accessed from the main page. Very nice overview and detailed.

Might look nice, but have you tried booking it on line....Different story, in fact no story as you can't!! I have been trying for days and it seems they have launched the new site, without it being fully functional...Spoke to ex collegue's (used to work at SQ) and lets just say they have had a few calls...

Bring back the old website! It worked!


User currently offlinesomething From United Kingdom, joined May 2011, 1633 posts, RR: 21
Reply 7, posted (3 years 4 months 3 weeks 2 days 11 hours ago) and read 5609 times:

Quoting johruk (Reply 6):
Might look nice, but have you tried booking it on line....Different story, in fact no story as you can't!! I have been trying for days and it seems they have launched the new site, without it being fully functional...Spoke to ex collegue's (used to work at SQ) and lets just say they have had a few calls...

I made the exact same experience. I also couldn't check in online for a flight I had booked on their old website still. When I tried to call customer service, an automated message greeted me, starting immediately by saying that 'their new website is unfortunately still experiencing teething problems''. Once at the airport, I couldn't check in for my flight either, it apparently said something like 'unavailable' in their systems. They still got me on the flight though, even on the seats I had selected, but I arrived without my luggage. But in their defense, the staff was extremely polite and helpful and my stuff was brought to my hotel only a couple hours later. I forgive them, but don't understand how you can implement something so central to your business when it's not working entirely flawless yet.



..sick of it. -K. Pilkington.
User currently offlineCoal From United States of America, joined Aug 2006, 2072 posts, RR: 9
Reply 8, posted (3 years 4 months 3 weeks 2 days 11 hours ago) and read 5585 times:

I think the background grey pattern is quite nice, but the blue at the top is not very nice. I managed to log in to my KrisFlyer account, but then it crashed.

I also don't like the blue at the top. It should be deeper. Currently it looks a bit more like FR's blue. But I like the fact they did not put hotels, car rentals, and cruises booking on the website. That would have just made it look cheap.

Notice they also just came out (finally) with an iPhone app, which has received very poor reviews. I tried using it but it also crashed a few times.

Seems they need to fire everyone in their IT dept...

Cheers
Coal



Nxt Flts: VA SYD-LAX | VX LAX-FLL | B6 FLL-BOG-FLL | VX FLL-LAX | VA LAX-SYD | VA SYD-PER-SYD
User currently offlineVC10er From United States of America, joined Feb 2007, 2941 posts, RR: 10
Reply 9, posted (3 years 4 months 3 weeks 2 days 10 hours ago) and read 5523 times:
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It,s fine. Not beautiful and doesn't reflect Singapore's uber premium position, but functional looking. If you swaped out the Swan for US AIRWAYS "WITH THE WRONG AMERICAN FLAG LOGO" it would seem like a US website. Missed branding opportunity !


The world is missing love, let's use our flights to spread it!
User currently offlineCoal From United States of America, joined Aug 2006, 2072 posts, RR: 9
Reply 10, posted (3 years 4 months 3 weeks 2 days 8 hours ago) and read 5099 times:

Quoting VC10er (Reply 9):
Swan

It's a crane, not a swan.

Cheers
Coal



Nxt Flts: VA SYD-LAX | VX LAX-FLL | B6 FLL-BOG-FLL | VX FLL-LAX | VA LAX-SYD | VA SYD-PER-SYD
User currently offlinechopchop767 From Italy, joined Aug 2010, 226 posts, RR: 0
Reply 11, posted (3 years 4 months 3 weeks 2 days 8 hours ago) and read 4938 times:

The booking function took a second to work with, but I have to hand it Singapore, at least they upgraded their ENTIRE site. United, for example, has a hybrid site it seems whereby on some of the screens, like the loading screens, it's still the old logo and pictures. Well done I would say.


this year: nap, lgw, fra, dub, fco, add, jib, muc, iad, sea, dca, bos, cdg, ist, bah, prg, ord, hsv, cmn
User currently offlineaircanada014 From Canada, joined Oct 2005, 1513 posts, RR: 0
Reply 12, posted (3 years 4 months 3 weeks 2 days 3 hours ago) and read 3787 times:

Quoting huaiwei (Reply 5):
And for the very first time, SQ has an interactive route map even other airlines (won't) talk about

AC too have a nice interactive route map as well you should check it out.


User currently offlinegoblin211 From United States of America, joined Jun 2010, 1209 posts, RR: 0
Reply 13, posted (3 years 4 months 3 weeks 2 days 2 hours ago) and read 3455 times:

This site looks easy to use and it is for the first few steps of booking but then it becomes extremely difficult at best to actually book it in the end. I don't think it reflects SQ the best.


From the airport with love
User currently offlinehuaiwei From Singapore, joined Oct 2008, 1116 posts, RR: 2
Reply 14, posted (3 years 4 months 3 weeks 1 day 12 hours ago) and read 3019 times:

Quoting aircanada014 (Reply 12):
AC too have a nice interactive route map as well you should check it out.

Lots of airlines have nice interactive route maps. My comment was poking fun at SQ for launching one only now. 



It's huaiwei...not huawei. I have nothing to do with the PRC! :)
User currently offlineCoal From United States of America, joined Aug 2006, 2072 posts, RR: 9
Reply 15, posted (3 years 4 months 1 week 5 days 16 hours ago) and read 2610 times:

While looking for schedules, a friend of mine found this on the new SQ site:



What a joke!

Cheers
Coal



Nxt Flts: VA SYD-LAX | VX LAX-FLL | B6 FLL-BOG-FLL | VX FLL-LAX | VA LAX-SYD | VA SYD-PER-SYD
User currently offlineflythere From Hong Kong, joined May 2010, 443 posts, RR: 0
Reply 16, posted (3 years 4 months 1 week 5 days 16 hours ago) and read 2590 times:

Guys, if you have a few second, please scroll down this page.

http://asia.businesstraveller.com/di...pic/Singapore-Airlines-new-website

All comments up there are by frequent users (business travellers) of SQ website and they are never satisfied with what Singapore Airlines claim to offer in the new website. Some interesting stories up for your grasp. One could hardly imagine an airline like SQ would roll out such a website without thoroughly testing the compatibility and reliability.


User currently offlineManekS From Singapore, joined Oct 2008, 242 posts, RR: 0
Reply 17, posted (3 years 4 months 1 week 5 days 12 hours ago) and read 2453 times:

I'm heading to Bangalore, India next Thursday (my only booking with SQ), but here's the email I get from them:

Dear Sir/Mdm, You are booked on SQ881 Taipei(TPE)-Singapore(SIN) 16-Jun-11 07:30hrs. To check-in please log on to www.singaporeair.com Thank you

Say what?  


User currently offlineLondonCity From United Kingdom, joined Nov 2008, 1510 posts, RR: 0
Reply 18, posted (3 years 4 months 1 week 5 days 8 hours ago) and read 2309 times:

It seems the problems with the new website still persist. And now a Singapore-based traveller has started a petition for SQ to bring back the old website:

http://www.change.org/petitions/sing...lease-give-us-back-the-old-website


User currently offlineflythere From Hong Kong, joined May 2010, 443 posts, RR: 0
Reply 19, posted (3 years 4 months 1 week 5 days 7 hours ago) and read 2281 times:

Quoting LondonCity (Reply 18):
Singapore-based traveller has started a petition

At this age of civic rights, will it be another "Jasmine Revolution" to be sparkled in East Asia?   Even an airline website needs a petition campaign - a "special website for the website".



[Edited 2011-06-15 09:15:29]

User currently offlinesankaps From United States of America, joined Jan 2008, 2255 posts, RR: 2
Reply 20, posted (3 years 4 months 1 week 5 days 2 hours ago) and read 2150 times:

Quoting ManekS (Reply 17):
I'm heading to Bangalore, India next Thursday (my only booking with SQ), but here's the email I get from them:

Dear Sir/Mdm, You are booked on SQ881 Taipei(TPE)-Singapore(SIN) 16-Jun-11 07:30hrs. To check-in please log on to www.singaporeair.com Thank you

Unbelievable! Did SQ outsource the re-design to a bunch of novices or what???


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