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DOT Fines Lufthansa Over Customer Violations  
User currently offlineLAXintl From United States of America, joined May 2000, 25173 posts, RR: 48
Posted (3 years 2 months 2 weeks 1 day 15 hours ago) and read 2925 times:

DOT today entered a consent decree with Lufthansa Airlines with a civil penalty of $50,000 related to the airlines failure to timely and fully compensate passengers for the loss or delay in delivery of checked baggage.

DOT states Lufthansa provided passengers letters with language that attempted to minimize Lufthansa’s liability while also following erroneous policy in handling the monetary claims of passengers in violation of Montreal Convention regulations.


Order 2011-6-18

[Edited 2011-06-17 10:40:55]


From the desert to the sea, to all of Southern California
7 replies: All unread, jump to last
 
User currently offlineapodino From United States of America, joined Apr 2005, 4263 posts, RR: 6
Reply 1, posted (3 years 2 months 2 weeks 1 day 13 hours ago) and read 2652 times:

Does the DOT even have jurisdiction in this case, considering Lufthansa is a German airline who's certificate is issued by Germany?

User currently offlinegoldenstate From United States of America, joined Feb 2010, 573 posts, RR: 4
Reply 2, posted (3 years 2 months 2 weeks 1 day 13 hours ago) and read 2633 times:
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Since Lufthansa flies to the United States, it's probably safe to assume that DOT has jurisdiction for tickets originating, terminating, or sold within the United States.

User currently offlineAirNZ From , joined Dec 1969, posts, RR:
Reply 3, posted (3 years 2 months 2 weeks 1 day 10 hours ago) and read 2309 times:

Quoting goldenstate (Reply 2):
Since Lufthansa flies to the United States, it's probably safe to assume that DOT has jurisdiction for tickets originating, terminating, or sold within the United States.

Not terminating in.


User currently offlinegoblin211 From United States of America, joined Jun 2010, 1209 posts, RR: 0
Reply 4, posted (3 years 2 months 2 weeks 1 day 9 hours ago) and read 2224 times:

Only 50,000? Why are penalties so low? I thought that if such a erroneous policy was conducted for so long and unpunished the fine would be higher, no?


From the airport with love
User currently offlineYYZAMS From Canada, joined Feb 2011, 227 posts, RR: 0
Reply 5, posted (3 years 2 months 2 weeks 1 day 6 hours ago) and read 2030 times:

Where is the link/proof? Are the passengers that were affected getting anything?

User currently offlineLAXintl From United States of America, joined May 2000, 25173 posts, RR: 48
Reply 6, posted (3 years 2 months 4 days 15 hours ago) and read 1427 times:

Quoting YYZAMS (Reply 5):
Where is the link/proof? Are the passengers that were affected getting anything?

You can look up details on the government website under Order 2011-6-18 which I mentioned above.

Or for a summary see:
http://www.regulations.gov/#!documentDetail;D=DOT-OST-2011-0003-0031



From the desert to the sea, to all of Southern California
User currently offlineGrid From Kazakhstan, joined Apr 2010, 624 posts, RR: 0
Reply 7, posted (3 years 2 months 4 days 15 hours ago) and read 1422 times:

I thought this thread was about Lufthansa getting fined over things its customers did.


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