wadha From United Arab Emirates, joined Mar 2000, 185 posts, RR: 0 Posted (3 years 6 months 2 days 4 hours ago) and read 3723 times:
I was traveling to manchester on the 22nd of june, I decided to book an economy ticket. the flight was not full. it was very pleasant and quiet. the flight attendants were very nice and professional. when we were about to land, we could hear the flaps, and the wheels down. a passenger stood up, one of the flight attendants told him loudly to sit down. he didn't. he went to that flight attendant and was yelling at him that he needs to be quiet and he is not to talk to him like that. the plane landed with that passenger still at that area, while that poor flight attendant actually pulled him and sat him on the empty seat facing his crew seat. the passenger became more hostile, until, i think the senior manager on board came to the area and started dealing with the situation. we were delayed 15 minuites after reaching the gate and that passenger was taken off by the police. i was amazed how the passenger became apologetic and kept yelling at the flight attendant to forgive him. it was just amazing.
I am just wondering, why are people becoming that way?
With all due respect... it's not as is people are becoming that way... would perhaps better to ask why does it seem more people are becoming that way. To adequately explain why I believe people become thay way would be a topic for the non-aviation forum. The manner in which airline marketing implicitly tells pax that air travel is a one-way street in which they are entitled to treat frontline staff with utter contempt while expecting to receive unconditonal servile respect in return is certainly among the reasons behind passengers behaving badly.
wadha From United Arab Emirates, joined Mar 2000, 185 posts, RR: 0
Reply 6, posted (3 years 6 months 2 days ago) and read 2912 times:
well, he kept claiming that he is british and he knows the rules, but he didn't look british, even the way he was dressed he was either from afghanistan or pakistan. no offense to these two nations, i have worked with wonderful colleagues from those two countries: but this is the way he was dressed, and he looked to be from that area of the world. i am arabic, and i look middleastern even if i claim i look lets say spanish, italian or any other country, i will still look arabic! I was just shocked that he would keep repeating that he is british, when he is not.
To me, no one should deny where they are from! every one should be proud of their heritage and their ethnic back ground. even if things are not good in economic terms in one's nation, but still your origin is who you are!
IslandRob From US Virgin Islands, joined Apr 2011, 172 posts, RR: 0
Reply 7, posted (3 years 6 months 1 day 20 hours ago) and read 2576 times:
Quoting Tango-Bravo (Reply 5): The manner in which airline marketing implicitly tells pax that air travel is a one-way street in which they are entitled to treat frontline staff with utter contempt while expecting to receive unconditonal servile respect in return is certainly among the reasons behind passengers behaving badly.
Please, what are you talking about? I don't think I've seen this form of marketing. Regards.
If you wrote me off I'd understand it, Because I've been on some other planet, So come pick me up... I've landed
Who knows why people behave the way that they sometimes do. It could be that they are drunk, on drugs, mentally unstable, have some other major worry on their minds or simply that they believe that the normal rules of polite society don't apply to them.
I don't think airlines market the idea that passengers can behave in many manner they like. Yes, they do portray travel as being a pleasure with caring and attentive service, but I have yet to see any marketing material that suggests passengers may be abusive or disruptive. The Conditions of Carriage do outline the way passengers are expected to behave and outline grounds for refusing to carry the passenger.
Quoting wadha (Reply 6): he kept claiming that he is British
He may well have been British as that is a national (or citizenship) status and not an ethnic or racial status. Due to Britain's history as a former world power there are people from all sorts of backgrounds and countries who became eligible for British passports and there many people born in the UK whose parents or grandparents came from countries like Pakistan. The passenger's insistence on being British was possibly due to a mistaken believe that it gave him greater rights to behave like an idiot.
wadha From United Arab Emirates, joined Mar 2000, 185 posts, RR: 0
Reply 9, posted (3 years 6 months 1 day 11 hours ago) and read 2066 times:
Quoting Quokka (Reply 8): he passenger's insistence on being British was possibly due to a mistaken believe that it gave him greater rights to behave like an idiot.
Oh yes! his behavior was an interesting mixture of arrogance mixed with stupidity to the extent that other passengers were watching with pure sarcasm. one man was laughing, the other one was just watching rolling his eyes. i was just staring in shock, until i started conversing with the guy seating next to me.. the guy next to me was an american, and god bless him he said that we might need to protect the flight attendant, i told him that the flight attendant seems to be in control of the situation.
ryanair!!! From Australia, joined Mar 2002, 4757 posts, RR: 25
Reply 10, posted (3 years 6 months 1 day 11 hours ago) and read 2032 times:
I could speculate that the passenger in question was showing signs of psychosis. In instances like these, the person has no grip on reality (hence the shouting and allusion to his nationality, asking for forgiveness etc). In most cases, when psychosis hits, these people need to rant and dispense their energy which is more often than not pent up inside. In rare cases, psychotic people can get violent and hurt themselves (or the people around them) and need to be restrained.
Like all mental ailments, psychosis is hard to pin down unless symptoms are exhibited at an opportune time. In fact, for a lot of people when psychosis hits they actually become extra focused and for an untrained eye - this person could actually come across as being a genius or ultra clever. Thus, it would have been very difficult for this person's doctor to issue and advice against travelling.
I'm sure all our instinctive reaction to a situation like this is one of fear, but we need to take a step back and understand the likely causes of such behaviours.
Welcome to my starry one world alliance, a team in the sky!
B6JFKH81 From United States of America, joined Mar 2006, 2902 posts, RR: 7
Reply 11, posted (3 years 6 months 1 day ago) and read 1615 times:
Quoting wadha (Thread starter): the plane landed with that passenger still at that area, while that poor flight attendant actually pulled him and sat him on the empty seat facing his crew seat.
At least your plane continued with the landing! I have been on 2 flights where someone decided to stand up and rummage for stuff in the overhead or go use the lav after the wheels were extended. The #1 F/A would come on the PA and tell that person to sit down (sternly). Both times, the person didn't listen, and the pilot performed a go-around, then came on the PA system with a stern comment as to why we could not land (blaming the person that stood up while the plane was on final, of course). Imagine how pissed off people were when we pulled up to the gate late when we could have been early if those idiods DIDN'T stand up.
"If you do not learn from history, you are doomed to repeat it"