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Chaos At UA Counter At IAD This Sat Am  
User currently offlineeastern023 From United States of America, joined Jul 2006, 871 posts, RR: 0
Posted (3 years 2 months 2 weeks 1 day 21 hours ago) and read 8747 times:

Unusual passenger jam at IAD this am. I dropped my friend (7 AM) off at the curve 2 hrs in advance and the line was out the door. My friend ended up missing his flight and had to rebook out of DCA. I wonder what happened.


AA will Rise Again!
36 replies: All unread, showing first 25:
 
User currently onlineB6JFKH81 From United States of America, joined Mar 2006, 2891 posts, RR: 7
Reply 1, posted (3 years 2 months 2 weeks 1 day 21 hours ago) and read 8746 times:

Were there a lot of cancellations yesterday due to the storms that were moving through the northeast? If that is the case, there could have been a lot of extra re-booked folks and some extra sections being flown. Hopefully that is all, and not something like a computer system failure or hack job.


"If you do not learn from history, you are doomed to repeat it"
User currently offlineEkfan From United States of America, joined Dec 2006, 28 posts, RR: 0
Reply 2, posted (3 years 2 months 2 weeks 1 day 21 hours ago) and read 8689 times:

This is sadly, a frequent occurrence at IAD when flying United. There are very few staff to assist people at the awful self check in terminals that are now one's only option. Last time I was there there were literally 4 people working all of them (and this at one of UA's biggest hubs) causing continuous chaos. Just another sign of how subpar United is relative to other global network airlines.

User currently offlineItalianFlyer From United States of America, joined Nov 2007, 1099 posts, RR: 2
Reply 3, posted (3 years 2 months 2 weeks 1 day 21 hours ago) and read 8591 times:

Same thing happened to my mother 3 weeks ago, flying out of SDF of all places. More than 2 hours ahead at the curb...2 agents working MSP.MEM,ATL and DTW and the kiosks were down....and this was DELTA. It is not just UA...its called the New Reality of Much More with Bare Minimum and it is industry wide. And you wonder why the majors made the 'Most Hated Companies" list lol.

User currently offlineFlyASAGuy2005 From United States of America, joined exactly 7 years ago today! , 7004 posts, RR: 11
Reply 4, posted (3 years 2 months 2 weeks 1 day 19 hours ago) and read 8223 times:

IAD should be avoided like the plague, period. I flew through the place once in my life and never again. The terminal itself is much too dated for today's traveling need/climate and a total re-design of the floor space is required to handle the traffic. TSA is also a mess. The way the lines are set up, in a way that if it gets back up too much, there is no queue. You simply crowd en-mass trying to get IN the ropes.

The entire structure needs to be bulldozed.



What gets measured gets done.
User currently offlineAA737-823 From United States of America, joined Mar 2000, 5831 posts, RR: 11
Reply 5, posted (3 years 2 months 2 weeks 1 day 19 hours ago) and read 8183 times:

Quoting ItalianFlyer (Reply 3):
And you wonder why the majors made the 'Most Hated Companies" list lol.

Sadly, I quit wondering this some time ago. I'm gold elite with CO, so flying is still a fairly decent experience. But when I fly another carrier (without status), or get rerouted, things are just a royal pain in the neck.
Not sure why the carriers feel it's in their best interest to make themselves a miserable experience for their customers...

The best flying I've ever done has routinely been with Southwest, which may not have an international network or pretty 767s running from Atlanta to Podunk, GA, but they've definitely got the best people.


User currently offlinebond007 From United States of America, joined Mar 2005, 5417 posts, RR: 8
Reply 6, posted (3 years 2 months 2 weeks 1 day 19 hours ago) and read 8160 times:

Quoting AA737-823 (Reply 5):
The best flying I've ever done has routinely been with Southwest

Agreed. All round good service, from call center, to gate agents, to F/As .... wonder if it's a coincidence they are the only airline to continually show a profit!

I know many will say some of WN's success comes from their fleet and route network (and it's true to a certain extent), but attitude doesn't cost a dime - it seems strange that many airlines don't realize this!


Jimbo



I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
User currently offlinewashingtonian From , joined Dec 1969, posts, RR:
Reply 7, posted (3 years 2 months 2 weeks 1 day 18 hours ago) and read 8083 times:

Quoting FlyASAGuy2005 (Reply 4):

IAD should be avoided like the plague, period. I flew through the place once in my life and never again. The terminal itself is much too dated for today's traveling need/climate and a total re-design of the floor space is required to handle the traffic. TSA is also a mess. The way the lines are set up, in a way that if it gets back up too much, there is no queue. You simply crowd en-mass trying to get IN the ropes.

With all due respect, give it another try. The re-design of the floor space has been done for about two years now, along with the new security checkpoint and the new aeroTrain. The main terminal of Dulles is quite a pleasant experience now.

As for what happened, I'm not exactly sure but these things happen. Try flying Delta from JFK in the evening during the summer. It's not fun waiting a line outside the old Pan Am terminal just to check-in.


User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 8, posted (3 years 2 months 2 weeks 1 day 18 hours ago) and read 7911 times:

Quoting AA737-823 (Reply 5):
But when I fly another carrier (without status), or get rerouted, things are just a royal pain in the neck.

That's where I've been royally screwed on UA... get canceled one night and then waited at the airport the next day for 7 hours till I finally got out.

Quoting AA737-823 (Reply 5):
The best flying I've ever done has routinely been with Southwest

Diverted back to origin one time and they had me out at 8 the next morning no trouble at all.

It ain't all about getting the lowest price, and your friend got a hard reminder of that standing on the curb this morning.


User currently onlineSFOA380 From United States of America, joined Aug 2010, 187 posts, RR: 0
Reply 9, posted (3 years 2 months 2 weeks 1 day 17 hours ago) and read 7767 times:

I used to fly through IAD at least four times per month for two years on UA and this station is, by far, the worse of all UA hubs. They have the worst terminals and the surliest, rudest team members in the UA system. I avoid this place at all cost.

User currently offlineFlyASAGuy2005 From United States of America, joined exactly 7 years ago today! , 7004 posts, RR: 11
Reply 10, posted (3 years 2 months 2 weeks 1 day 16 hours ago) and read 7683 times:

Quoting washingtonian (Reply 7):
With all due respect, give it another try. The re-design of the floor space has been done for about two years now, along with the new security checkpoint and the new aeroTrain. The main terminal of Dulles is quite a pleasant experience now.



Thanks for the first hand account. Yes, this was based on my last experience which was 'lasting' enough to make me not fly through that airport;ever again.

Quoting washingtonian (Reply 7):
As for what happened, I'm not exactly sure but these things happen. Try flying Delta from JFK in the evening during the summer. It's not fun waiting a line outside the old Pan Am terminal just to check-in.



I agree, don't get me wrong. The pigeons flying around is also a sight to see. The place is a disgrace and needs to be leveled as well. The upgrades can't come soon enough.



What gets measured gets done.
User currently offlinetharanga From United States of America, joined Apr 2009, 1865 posts, RR: 1
Reply 11, posted (3 years 2 months 2 weeks 1 day 15 hours ago) and read 7453 times:

Quoting Ekfan (Reply 2):
This is sadly, a frequent occurrence at IAD when flying United. There are very few staff to assist people at the awful self check in terminals that are now one's only option. Last time I was there there were literally 4 people working all of them (and this at one of UA's biggest hubs) causing continuous chaos.

the UA IAD check-in area does get quite crowded at times. things get even worse when some of the check-in screens start malfunctioning. it doesn't help that many pax don't pay attention, and don't notice when a kiosk opens up.

that main terminal building was expanded not that long ago, but nevertheless, UA does not seem to have enough space to run an efficient check-in operation.


User currently offlineCrewchief From , joined Dec 1969, posts, RR:
Reply 12, posted (3 years 2 months 2 weeks 1 day 14 hours ago) and read 7309 times:

With the check-in this bad starting the trip from SHD sounds like a winner. SHD is about two hours from those who live west of IAD, but it's so small that check-in has to be a breeze, and the TSA lines small.

Anyone fly from SHD? Is it worth a try?


User currently online7673mech From United States of America, joined Mar 2004, 729 posts, RR: 0
Reply 13, posted (3 years 2 months 2 weeks 1 day 10 hours ago) and read 6720 times:
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Maybe it will be brought up to CO standards?

User currently offlineiaddca From United States of America, joined Jul 2007, 286 posts, RR: 0
Reply 14, posted (3 years 2 months 2 weeks 1 day 3 hours ago) and read 5352 times:

I fly out of IAD frequently, but almost always on WN, B6, or VX, which keeps me in Terminal B and is like using a different airport compared to UA's C/D disaster.

The OP mentioned it was a 7am drop-off. One problem there is the monstrous 810am-825am departure bank. Book near that at your own risk.


User currently offlinecaljn From United States of America, joined Oct 2007, 208 posts, RR: 0
Reply 15, posted (3 years 2 months 2 weeks 1 day 3 hours ago) and read 5188 times:

Quoting AA737-823 (Reply 5):
The best flying I've ever done has routinely been with Southwest, which may not have an international network or pretty 767s running from Atlanta to Podunk, GA, but they've definitely got the best people.

You are correct regarding Southwest. I fly them at least once monthly and I wanted to dislike them with my snooty attitude and their un- assigned seating. But they are so competent, efficient and their people are typically cheerful.
it is a wonder to watch them turn an airplane. Pull up, unload, reload, go.


User currently offlinerising From United States of America, joined May 2010, 272 posts, RR: 1
Reply 16, posted (3 years 2 months 2 weeks 1 day 1 hour ago) and read 4727 times:

Quoting eastern023 (Thread starter):

I was in the same boat over at BWI. I had a 9am departure and arrived 2 hours early only to find US Airways, Delta, and Southwest had lines to the door.

I think part of it was the weather issue on Friday. Heard a lot of people talking about re-bookings and cancellations. When I arrived back at BWI around 6pm, it was a ghost town.



If it doesn't make sense, it's because it's not true.
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4284 posts, RR: 1
Reply 17, posted (3 years 2 months 2 weeks 1 day 1 hour ago) and read 4389 times:
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Quoting iaddca (Reply 14):
I fly out of IAD frequently, but almost always on WN, B6, or VX, which keeps me in Terminal B and is like using a different airport compared to UA's C/D disaster.

The problem is that C/D -- as well as all of concourse A-ground level and parts of concourse A-jetbridge level belong to one airline. No doubt MWAA would want that airline's financial participation in any improvements in those areas.

Quoting iaddca (Reply 14):
The OP mentioned it was a 7am drop-off. One problem there is the monstrous 810am-825am departure bank. Book near that at your own risk.

One of the curious things about IAD is the sheer number of TSA checkpoints available for use versus the number of TSA checkpoints actually opened at any particular time. Between 6am and 8am and between 4pm and 6pm -- you can actually miss a plane at Dulles waiting to get through one of the TSA checkpoints.


User currently offlineChrisNH From United States of America, joined Jun 1999, 4117 posts, RR: 2
Reply 18, posted (3 years 2 months 2 weeks 1 day 1 hour ago) and read 4349 times:

Southwest Airlines got big without 'getting big.'

User currently offlinen505fx From United States of America, joined Aug 2008, 272 posts, RR: 0
Reply 19, posted (3 years 2 months 2 weeks 23 hours ago) and read 3769 times:

Well, I am not sure a line out the door is an indicator of the quality of an airline, but if so, just checkout LAX terminal 1 on an a Monday morning....that must indicate that Southwest is a HORRIBLE airline.

I find the main terminal at IAD easy to use, but then again I travel through there a lot, know how to use a touchscreen kiosk and use the Diamond Flyer Security check.

Also, the C/D situation at IAD isn't all UAL's fault. Do you think an airline can just start bulldozing and rebuilding on an airport authorities property? IAD itself hold a lot of the blame here.


User currently onlineCubsrule From United States of America, joined May 2004, 23026 posts, RR: 20
Reply 20, posted (3 years 2 months 2 weeks 23 hours ago) and read 3756 times:

Quoting ChrisNH (Reply 18):
Southwest Airlines got big without 'getting big.'

What explains their atrocious on-time performance at MDW, then?



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlinewashingtonian From , joined Dec 1969, posts, RR:
Reply 21, posted (3 years 2 months 2 weeks 23 hours ago) and read 3677 times:

Quoting n505fx (Reply 19):
I find the main terminal at IAD easy to use, but then again I travel through there a lot, know how to use a touchscreen kiosk and use the Diamond Flyer Security check.

Agree. I've never seen ridiculous lines for United at IAD.

One complaint that I've written about on A.net before is the new security checkpoint. MWAA spent billions on construction projects for a decade, and built a gorgeous new security checkpoint and aeroTrain system, yet doesn't seem to ever have enough TSA checkpoints open. The lines at the gorgeous new security checkpoint are a bit ridiculous most of the time, especially considering that DCA almost never has any TSA lines.

Quoting n505fx (Reply 19):
Also, the C/D situation at IAD isn't all UAL's fault. Do you think an airline can just start bulldozing and rebuilding on an airport authorities property? IAD itself hold a lot of the blame here.

I think a lot of the posts in this thread were talking about the main terminal, which as I said above, is actually quite nice these days. C/D is a mess though, yes, and not only United's fault.


User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4284 posts, RR: 1
Reply 22, posted (3 years 2 months 2 weeks 22 hours ago) and read 3166 times:
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Quoting washingtonian (Reply 21):
One complaint that I've written about on A.net before is the new security checkpoint. MWAA spent billions on construction projects for a decade, and built a gorgeous new security checkpoint and aeroTrain system, yet doesn't seem to ever have enough TSA checkpoints open. The lines at the gorgeous new security checkpoint are a bit ridiculous most of the time

Same at BWI -- I've missed planes there too because of TSA lines.

I remember Tuesday May 24th -- missing a 2:35pm departure at BWI when the Concourse-D TSA line stretched clear into the International terminal (Concourse-E). There were 5 scanner / xray setups available to use in D, but only two were actually in use.


User currently onlineCubsrule From United States of America, joined May 2004, 23026 posts, RR: 20
Reply 23, posted (3 years 2 months 2 weeks 22 hours ago) and read 3078 times:

Quoting washingtonian (Reply 21):
The lines at the gorgeous new security checkpoint are a bit ridiculous most of the time, especially considering that DCA almost never has any TSA lines.

You obviously aren't flying through DCA at the right times. 15-20 minute waits are not uncommon, especially in the later afternoon..

Quoting washingtonian (Reply 21):
and built a gorgeous new security checkpoint and aeroTrain system, yet doesn't seem to ever have enough TSA checkpoints open.

MWAA does not control TSA staffing.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlinewashingtonian From , joined Dec 1969, posts, RR:
Reply 24, posted (3 years 2 months 2 weeks 22 hours ago) and read 2905 times:

Quoting Cubsrule (Reply 23):
You obviously aren't flying through DCA at the right times. 15-20 minute waits are not uncommon, especially in the later afternoon..

I fly through DCA regularly. The last time I waited more than 10 minutes was Thanksgiving weekend 2004.

Quoting Cubsrule (Reply 23):
MWAA does not control TSA staffing.

Yes, but MWAA can talk to the powers that be and arrange to have sufficient TSA staffing at all times. They are ultimately responsible for the 20-30 minute chokeups at the TSA checkpoint.


25 Cubsrule : Since when does TSA listen to airport authorities about staffing? When I'm at DCA between 4 p.m. and 6 p.m., I'd say I see a 20 minute wait about 50
26 tharanga : that's still open? I sort of assumed it would close once the new checkpoint opened.
27 DualQual : Bean counters with no operational experience just cut costs and award bonuses to each other. It's the new wave of management of knowing the cost of e
28 jcs17 : I fly Southwest only when there literally no other options, like SJC-SNA. I'll gladly shell out $25 in baggage fees for an assigned seat, a frequent
29 AADC10 : I agree that Concourse C & D at IAD are the worst hub concourses in the UA system. However, I have found that the employees at SFO and NRT are ge
30 SeeTheWorld : I fly out of DCA and IAD continuously and have been for 20 years ... While the C/D terminal Dulles needs to be bulldozed, the entire operation from IA
31 DullesFlyer : IAD is the only place I fly out of, and it has been under constant constructionrenovation. Terminal B is what the MWAA wants all the terminals to loo
32 bond007 : I used to think the same until I flew them! Assigned seats and 24hr check-ins are a non-issue if you are a FF on WN. You'll get the first seat you wa
33 DullesFlyer : I agree, the new IAD security checkpoint is very nice, and if TSA kees their eyes on the number of people coming through and opens up additional scre
34 SolarFlyer22 : IAD isn't that bad for an American airport but considering its the international gateway for the capital its kind of weak. The problem is bad manageme
35 DullesFlyer : It is highly unlikely the METRO station will be outside the airport. The big discussion is whether to put it above ground - like it is at DCA - or un
36 washingtonian : Not really. If you are flying United, it's kind of weak. If you are flying any other airline, it is quite nice. Keep in mind that Dulles has: a new r
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