Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
DL On-line Reservations -a Question  
User currently offlineLoneStarMike From United States of America, joined Jul 2000, 4028 posts, RR: 31
Posted (14 years 10 months 3 weeks 2 days 3 hours ago) and read 1888 times:

First, a little background

A friend of mine, who does not have access to a computer, needed to make reservations for herself, her husband and her 3 year-old child for a trip from AUS-CMH Aug 25 and returning Sept 3 (Labor Day). After checking the schedules, Delta was the best option. So I went to delta.com to make the reservations.

I picked the flights she wanted, but when I went to make the reservation, it told me that EACH passenger must have a SkyMiles account. So I had to go BACK and create a SkyMiles account for her, her husband and the child, even though they probably won't be flying on Delta again during the next 5 years.

And then, to add insult to injury, Delta's website let me pick the flights she wanted, let me enter all three passenger names, and their SkyMiles numbers but only let me get as far as entering the seat selections for the 1st and 2nd legs of the trip. It never did let me continue to the 3rd and 4th legs of the trip, so after about 40 minutes of messing around I finally turned off the computer and called the toll-free number and had a real live person complete the reservations for me.

So my question is, why do you have to be a SkyMiles member to book reservations on-line with Delta? You'd think that Delta would try to make it easy to use their on-line reservations system, but noooooo. They don't. They want your address, your phone number, your date of birth, etc. (I'm surprised they didn't ask for blood type.) All they should be concerned about is what flights you want and how you're going to pay for it. Why do you have to be a SkyMiles memmber to use their on-line resrvations systems? Why not make it easy for customers to book on-like (like Southwest)?


1 replies: All unread, jump to last
User currently offlineBHopsde From , joined Dec 1969, posts, RR:
Reply 1, posted (14 years 10 months 3 weeks 2 days 3 hours ago) and read 1880 times:

Because THAT is not in DL's corporate culture!  Wink/being sarcastic

Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
DL Aircraft On Order Fate Question posted Wed May 17 2006 17:48:56 by DAYflyer
WN On-line Boarding Pass Question posted Sat Mar 6 2004 03:01:02 by Ua815
Website Of First French Business Airline On-line.. posted Fri Dec 1 2006 13:52:06 by Beaucaire
Will EK Compete With DL On The DXB-ATL Route? posted Fri Oct 20 2006 13:41:00 by Globalflyer
Inflight On USA 3000 Question posted Fri Oct 6 2006 00:33:26 by JetBlueGuy2006
Qantas On Line Check In posted Thu Sep 28 2006 13:56:53 by Wunala
DL Online Check In Question posted Thu Jul 13 2006 01:33:48 by FLVILLA
Online Flight Reservations Question posted Tue Jun 6 2006 00:11:28 by Flyfirst
EasyJet On-line Check-in posted Thu Mar 30 2006 21:33:31 by ANother
Flying On UAX 2-23... Question posted Mon Feb 13 2006 18:25:33 by Boeingguy1