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America West Loses Track Of Kid  
User currently offlineJAL From Canada, joined Apr 2000, 5083 posts, RR: 8
Posted (13 years 2 weeks 2 days 19 hours ago) and read 2272 times:

Can you believe an airline losing track of a kid? Losing track of luggage is one thing but this is ridiculous!!!

http://www.msnbc.com/news/601174.asp


Work Hard But Play Harder
66 replies: All unread, showing first 25:
 
User currently offlineAirlinelover From United States of America, joined Jun 2001, 5580 posts, RR: 23
Reply 1, posted (13 years 2 weeks 2 days 18 hours ago) and read 1991 times:

I feel sorry for her. That was gross neglegance by America West, and they should be punished somehow. Does the FAA have procedures for punishing an airline if this happens?
I could see if her flight was late and she missed her connection, but to be flying to DTW and end up at MCO? Geez guys, I wonder what they were on that day..Anyway, I'm glad she got where she was SUPPOSED to be..

Was there any form of compensation offered/given? Not that any conpensation could make up for that..

Chris



Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
User currently offlineJmc1975 From Israel, joined Sep 2000, 3253 posts, RR: 15
Reply 2, posted (13 years 2 weeks 2 days 18 hours ago) and read 1956 times:

Just so everyone knows, the child was a non-rev standby pax travelling on an employee buddy pass.


.......
User currently offlineAirlinelover From United States of America, joined Jun 2001, 5580 posts, RR: 23
Reply 3, posted (13 years 2 weeks 2 days 17 hours ago) and read 1927 times:

Jmc1975 wrote:

Just so everyone knows, the child was a non-rev standby pax travelling on an employee buddy pass.

And does that exscuse it????

Chris





Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
User currently offlineUAL Bagsmasher From United States of America, joined Sep 1999, 2146 posts, RR: 10
Reply 4, posted (13 years 2 weeks 2 days 16 hours ago) and read 1909 times:

Not taking the full blame away from HP, but didn't this kid hear the boarding announcements and the F/A preflight announcements saying the flight was going to MCO??

User currently offlineAirlinelover From United States of America, joined Jun 2001, 5580 posts, RR: 23
Reply 5, posted (13 years 2 weeks 2 days 16 hours ago) and read 1889 times:

She's what? 11??? Most kids that age don't listen to the announcements, as they really wouldn't know what they mean..They rely on the F/A and such to get them to the right place..

Chris



Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
User currently offlineNW-ELITE From , joined Dec 1969, posts, RR:
Reply 6, posted (13 years 2 weeks 2 days 16 hours ago) and read 1887 times:

She has obviously never flown before. She doesn't listen to the announcements, she should have at least noticed the announcements onboard the plane. Of course the airline gets blamed for something that wasn't really their fault.

User currently offlineAirlinelover From United States of America, joined Jun 2001, 5580 posts, RR: 23
Reply 7, posted (13 years 2 weeks 2 days 15 hours ago) and read 1864 times:

What surprised me is that America West didn't fly the girl from MCO-DTW non-stop on NW, instead of making her do the connection ALL OVER AGAIN

Chris



Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
User currently offlinePhxairfan From United States of America, joined Jun 2001, 811 posts, RR: 8
Reply 8, posted (13 years 2 weeks 2 days 15 hours ago) and read 1862 times:

I don't excuse this, and think it is utterly horrible,but HP was trying there best to become a better airline, and this just kills that. My regards go to the family of the child, that i am sure was scared as hell.

User currently offlineJmc1975 From Israel, joined Sep 2000, 3253 posts, RR: 15
Reply 9, posted (13 years 2 weeks 2 days 15 hours ago) and read 1855 times:

I would like to reitterate that the child was flying as a non-rev. Her flight (America West #561) arrived into Orlando on-time at 7:20pm and Northwest's last flight (#443) to Detroit departs at 7:30pm. Flying the child back through Las Vegas was the only alternative to putting her up in a hotel in Orlando. That way, America West could have full jurisdiction. She was also flown first class the whole way back, which is not customary for non-rev minors. It is true that this incident should not have happened in the first place but America West made every effort to rectify the situation and get her as quickly to Detroit as possible. Now that the press is harping on it, it now just sounds like a case of a disjointed family trying to cash in on the moment of temporary fame and fortune.



.......
User currently offlineBO__einG From Canada, joined Apr 2000, 2771 posts, RR: 18
Reply 10, posted (13 years 2 weeks 2 days 15 hours ago) and read 1843 times:

zYa thats no good.. AMerica West.
Hmm If canada based Westjet comes over and take some bits off America WEst that would be quite something to see.. hmm..



Chance favors the prepared mind.
User currently offlineDesertJets From United States of America, joined Feb 2000, 7760 posts, RR: 16
Reply 11, posted (13 years 2 weeks 2 days 14 hours ago) and read 1841 times:

I just felt I needed to chime in on this one.

It is unfortunate that this happened and from what JMC said America West did do a decent bit to correct the situation. But airlines from time to time do lose track of unaccompanied minors. This incident is certainly not isolated.



Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
User currently offlineTriStar From Belgium, joined Oct 1999, 848 posts, RR: 1
Reply 12, posted (13 years 2 weeks 2 days 13 hours ago) and read 1829 times:

Rather than comment on the situation itself, I have to say what a fine example of objective journalism this is. I mean, really. What is this guy on? Just about every sentence of that article goes straight against common rules, not to mention the rather doubtful choice of words as such.

Just as an example, look at the last line:
(...)the airline did lose her luggage, but it too finally turned up in the right place.
So they "lost" it how?

Very discomforting piece of "journalism"...

Best regards,

TriStar.


User currently offlineGo Canada! From United Kingdom, joined Jun 2001, 2955 posts, RR: 11
Reply 13, posted (13 years 2 weeks 2 days 8 hours ago) and read 1802 times:

im sorry but at the end of the day its American West fault-that child was intrusted in their care. i think its a case of f/as not paying attention.

its not up to us to judge on how the parents life their lives and its not upto us to say they are disfunctional-what this is is a reaction of AW fans trying to spin the story from the mistakes of their airline and in the following report i dont see any blame on the child and paying $60 dollars for your childs safe passage is a cheek.

Airline loses 11-year-old girl on chaperoned flight
July 16, 2001 Posted: 10:41 PM EDT (0241 GMT)from cnn.com

DETROIT, Michigan (CNN) -- AmericaWest Airlines is investigating how an 11-year-old girl traveling with an airline chaperone from Los Angeles to Detroit wound up on the wrong flight, arriving 18 hours late.

William McDaniel of Detroit said his daughter, Aunnalise Woods, was put on a plane by her mother in Los Angeles on Saturday evening. She was to arrive at Wayne County Metropolitan Airport on a connecting flight from Phoenix, Arizona, at 6:40 p.m. EDT, McDaniel told CNN.

When she didn't arrive, an attendant told him his daughter was flying standby and would arrive at 10 p.m. on the next flight, but she wasn't on that flight either.

Woods' mother, Alacia Blake, who lives in Los Angeles, had paid AmericaWest a $60 fee for an airline chaperone to accompany her daughter to and from her connecting flights to Detroit. But the attendant put his daughter on the wrong connecting flight in Phoenix, McDaniel said.

"She brought it to the attention of the attendant. He told her this was the right gate. She recognized she was on the wrong flight when the plane landed and the pilot welcomed everyone to Orlando."

Jim Sabourin, vice president of communications at the airline, said a station manager in Orlando had tried to contact the father, but had only a pager number, and no one returned the page. McDaniel said no one contacted him.

Without parental consent, AmericaWest could not put Woods on another airline that had a direct flight to Detroit, Sabourin said. So Woods was flown on an AmericaWest flight that connected through Las Vegas. That flight arrived in Detroit at 7 a.m. EDT Sunday, more than 18 hours after her original flight left Los Angeles.

McDaniel said his daughter was in tears on the plane and now does not want to fly alone.

McDaniel said no one from AmericaWest could tell him where his daughter was until 3 a.m. EDT, and that representatives at the company's Phoenix headquarters were rude to his family when they called trying to find daughter's whereabouts.

The airline is also looking into those claims, Sabourin said.

"This is an unfortunate situation," he said. "There are literally thousands of minors who travel by themselves on airplanes every year, and this is an extremely rare occurrence."

Normally, a chaperone accompanies a minor throughout his or her flight to their destination, taking the minor to the outgoing gate.

"We're uncovering all the details to determine exactly what happened to prevent it from occurring again," he said.

McDaniel was given a ticket voucher for $400 by the AmericaWest attendant at Metro Airport, but said he has contacted an attorney to pursue legal action.

Sabourin said the airline has still been unable to contact McDaniel, but would like to refund the price of the child's ticket and give each of Woods' parents free tickets and a vacation package, in addition to the $400 ticket voucher



It is amazing what can be accomplised when nobody takes the credit
User currently offlineCharlieduke From United States of America, joined May 2001, 36 posts, RR: 0
Reply 14, posted (13 years 2 weeks 2 days 6 hours ago) and read 1774 times:

How do you know she was non-rev? If she had been a non-rev, it seems to me the employee who gave it to her would have been highly involved in finding her rather than leaving it to the parents to call Phoenix HQ in the middle of the night. My guess is that the non-rev angle is the story that employees keep repeating to themselves to somehow justify it. I ditto Airlinelover's comments--soooo what! A child was lost. And the final insult was sending her back to Las Vegas because that didn't have parental consent to send her direct. That sounds like CYA to me, and it brings up another point... how dysfunctional is this company that it can't put together a panicking family with a panicking girl? Truly a case of the left hand not knowing what the right hand is doing.

User currently offlineLN-MOW From United States of America, joined Jan 2000, 1908 posts, RR: 14
Reply 15, posted (13 years 2 weeks 2 days 5 hours ago) and read 1765 times:

Excuse me - but who in their right mind send an unaccompanied minor on a nonrev ticket???? That is IMHO a highly irresponsible act in the first place, especially when a connection is involved. I can't beleive thet HP would accept her in the first place as such... most airlines would flatly refuse her for travel without positive space.




- I am LN-MOW, and I approve this message.
User currently offlineGreg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 16, posted (13 years 2 weeks 2 days 5 hours ago) and read 1763 times:

It would be hard to collect damages since the original price of the service was free--and she suffered no real damage. However, I suppose you could go for emotional distress, etc...

User currently offlineAddi375 From France, joined Jun 2001, 114 posts, RR: 0
Reply 17, posted (13 years 2 weeks 2 days 5 hours ago) and read 1760 times:

All airlines have paper work which must be filled out/signed by anyone having contact with the UM. The f/a who accepts the UM signs off on the paperwrk from the agent. I know I check all my paperwork before I sign off on it..especially when I am the custodian of a child. Also the agent escorting the child should have made sure they were taking the child to the right flight/gate. And also at the end of the flight when the f/a turns the UM over to another agent or parent or who ever is meeting the child paperwrk is signed again. The persons whose name is on the form should be the one to pick up the child or that child will not be released. It is all very specific and to the letter.
Also the child should have noticed when they said....good evening welcome onboard flight 123 to Orlando.
The child and HP are both at fault here. Neither the child nor the agent were paying attention to what was going on. And dont tell me that a 11 year old deosnt know the difference between MCO and DTW.



Walmart prices with Bloomies service...........
User currently offlineCO777-200ER From United States of America, joined Apr 2001, 333 posts, RR: 1
Reply 18, posted (13 years 2 weeks 2 days 5 hours ago) and read 1751 times:

I heard also that when the kid was in MCO they would not let her make phone calls to tell her parents where she was.

User currently offlineAduum From Australia, joined Sep 2000, 335 posts, RR: 0
Reply 19, posted (13 years 2 weeks 2 days 5 hours ago) and read 1746 times:

Being lost by the agents has happened to me once before.

However definiately not as bad as being put on the wrong flight. Many years ago I was travelling Perth to Jakarta to see my Dad on Sempati Air. When we arrived in Jakarta, the F/A in charge of us yelled from the top of the stairs to one of the gound staff in charge of putting the passengers onto the buses that we were UM's and to take care of us or whatever. She handed us the envelope and the ground staff told us to get on the bus. When the bus started I looked if that woman was getting on the bus and she didnt. So I thought maybe that is where the UM service ended.That is where they left us so we realised we were doing it alone and went throught the terminal finding our way, got to customs and started to do all the stuff when a group of groundstaff came running throught the terminal looking for us.

They must have realised losing the UM's was a big deal as there was a few of them and they were running. Probably because of the paperwork signature requirements, but if that wasnt there I rekon they would have left us.

Just a mild story compared to the one above, but thought I'd let you all know it does happen.


User currently offlineSkychuck From , joined Dec 1969, posts, RR:
Reply 20, posted (13 years 2 weeks 2 days 5 hours ago) and read 1742 times:

Why anyone would send their child across the country by themselves is senseless. Blame the parents...

User currently offlineSforamper From United States of America, joined Mar 2000, 114 posts, RR: 0
Reply 21, posted (13 years 2 weeks 1 day 23 hours ago) and read 1714 times:

This isnt the first time this has happened and it doesnt excuse it, the thing is now the press is really looking at every F......up any airline makes and they love a case like this. Clearly more than 1 person is at fault here, everybodys blaming the attendant but what about the gate agents who look at the boarding pass? I hate to say this specially regarding a fellow employee but I would fire the responsible person -s, this is totally unacceptable.
Now if she was on a buddy pass Im not sure if the family has a chance to receive compensation because on the back of it it basically says you are on your own ,BUT this case is different being an unaccompanied minor so im not sure how liable HP is, but I REPEAT there is no excuse.
I ll probably get some critisicism for the following but its possible.
What if I need some quick money and my kid is traveling by him-her self and plan the whole thing out,
a plan that a 12 year old could easily understand and carry out, get my point.
Hey i belived that lady in carolina when she said she didnt drown her kids a few years ago.


User currently offlineAirlinelover From United States of America, joined Jun 2001, 5580 posts, RR: 23
Reply 22, posted (13 years 2 weeks 1 day 20 hours ago) and read 1687 times:

???Hello??? Addi375, Were you listening to ANYTHING that has been said?

You wrote:

Also the child should have noticed when they said....good evening welcome onboard flight 123 to Orlando.
The child and HP are both at fault here. Neither the child nor the agent were paying attention to what was going on. And dont tell me that a 11 year old deosnt know the difference between MCO and DTW.


Did you see what Go Canada! wrote???? This is from the article posted..

Woods' mother, Alacia Blake, who lives in Los Angeles, had paid AmericaWest a $60 fee for an airline chaperone to accompany her daughter to and from her connecting flights to Detroit. But the attendant put his daughter on the wrong connecting flight in Phoenix, McDaniel said.

"She brought it to the attention of the attendant. He told her this was the right gate. She recognized she was on the wrong flight when the plane landed and the pilot welcomed everyone to Orlando."


So you see, she DID point it out, only to be told she was on at the RIGHT gate, when clearly she was NOT.
And to blame the CHILD for what happened, are you  Nuts?

Also, from the same article:

Without parental consent, AmericaWest could not put Woods on another airline that had a direct flight to Detroit, Sabourin said. So Woods was flown on an AmericaWest flight that connected through Las Vegas. That flight arrived in Detroit at 7 a.m. EDT Sunday, more than 18 hours after her original flight left Los Angeles.

Sure, without parental consent. Sounds like a good exscuse to me. Citing regulations saying why they couldn't bring the situation to a better ending.. BTW, doesn't NWA codeshare with HP? Seems to me HP should have done a better job trying to contact the parents. I.E.. Information, Internet phone books, even local (MCO and DTW) law enforcement working together to bring this to a happier ending. God. I feel sorry for her. I can see why she'd be in tears..

And to top it all off,

Sabourin said the airline has still been unable to contact McDaniel, but would like to refund the price of the child's ticket and give each of Woods' parents free tickets and a vacation package, in addition to the $400 ticket voucher.

Yeah.. Sounds like a "please don't sue us" move to me.
And before I forget, Thanks Charlieduke for the support.

I'm probably gonna get reamed for this, but if someone did this to my little brother or one of my cousins, (all between 7-12 years old) they would pay dearly.

Chris






Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
User currently offlineDasheighty From United States of America, joined Nov 1999, 311 posts, RR: 2
Reply 23, posted (13 years 2 weeks 1 day 20 hours ago) and read 1679 times:

Wll I used to work for Continental many moons ago and there was this poor kid crying his eyes out with everybody walking past not even paying attention.

I asked the kid what was up I knew he was lost, So I asked him His Mother's Name

He answered Mommie

I asked him his fathers name

He answered Daddy

Well two seconds later A very paniced Rachel and Martian scooped thier kid away thanking me.

I guess the moral of the story is Yeah the airline is Accountable no question but I think in the moral light, A lot of these kids are....I almost wanted to say bratty but thats not the word so lets just say in there own frame of mind. But when I was a kid I made the trip from JFK to SFO a lot and my father drilled it into me what was expected now he wasnt a drill sergent about it but for the few minutes it took to arm me with what the essentials in air travel were saved me from hours of mishap. I agree the airline is accountable but that doesent mean we cant help our own cause and not let loopy things happen.


User currently offlineAirlinelover From United States of America, joined Jun 2001, 5580 posts, RR: 23
Reply 24, posted (13 years 2 weeks 1 day 20 hours ago) and read 1675 times:

I can see blaming the parents or even the kid if they are traveling together and the kid runs off or something, when the parent isn't looking or something, but in this case, it is HP's responsibility.. Not the kid, not the parents..Remember, her Dad was at DTW and her Mom in California. (LAX I think).


Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
25 Rkmcswain : I would like to agree with TriStar, the media these days makes everything into a circus... America West loses track of child ... And you thought losin
26 Boeing 747-311 : HP. isnt responsible for this, it was a mistake made by one of there workers so how could you say it is hps fault for something one person did? And al
27 Dasheighty : You bring up a good point in that but I guess there are so many opinions and points out there. I'm just wondering if the dad or mom gave the kid a las
28 Prinair : As usual too many ignorant people making comments on procedures they know nothing about. HP once aware of their mistake followed proper procedures to
29 Airlinelover : I agree that more moms/dads should do just that, give "What to do if" scenarios, but she may very well have, and remember. She asked the agent, and he
30 ContinentalEWR : Another winner from AWA, America's Worst Airline.
31 Jmc1975 : Another 2 cents from ContinentalEWR. Why can't you just shut your trap! Your opinion of America West is legendary on this forum and everyone's got you
32 TxAgKuwait : To the poster who said it was not the airline's fault...it was one of their employees: Ha ha ha ha ha. Excuse me, but the employee was acting as agent
33 Dasheighty : That is true too, I missed that part of it i'll have to read it again. My Bad.
34 NW-ELITE : The child should recoginize, "flight 123, with service to Orlando." and tell someone. But no.
35 Post contains images NW-ELITE : Sorry Airline Lover, the above post was not meant towards you.
36 Airlinelover : See my post to Addi375 And to Dasheighty- No prob. Chris
37 Jmc1975 : If they were so cavalier and unconcerned, then why did America West do their darnedest to get the girl to Detroit as quickly as possible, in first cla
38 NW-ELITE : Yes, I read those posts and you are correct.
39 NW-ELITE : The above post was to airline lover.
40 Post contains images Airlinelover : Sorry NW-ELITE, we both posted at about the same time, I think.. 1 min apart.. No harm done.. Chris
41 AWA22 : Maybe this will get HP to staff MCO. CO currently handles HP in MCO and they really are bad to HP pax.
42 JAL : WOW!!! 41 posts that's a record for me!!! Thanks!!! Eric
43 Flybulldog : I think the real story is the way the media is reporting the story. The aren't reporting how the kid or the family may have a role to play. I saw the
44 Braniff727 : For the record: FA's DO NOT handle UM's. They are boarded by a CSA, and when they arrive a CSA takes them off the plane and handles it from there. Let
45 Greg : They probably mistook her for a cabin crew member...
46 Alpha 1 : Ok, I've only read a few replies on here. First, it IS the airlines' fault for not getting this child on the correct aircraft. Unaccompanied children-
47 Post contains images Gyro : "America West looses track of kid"!!! Once again the friendly press twisted words to make this much more interesting than it really is!!! They put her
48 Airlinelover : I'm SICK AND TIRED of hearing about 'Fair compensation for a Non-Rev passanger'. Are you guys trying to say that that girl is only worth as much as a
49 CRJCA : Do flight attendants not sign for UM's? Why are the F/A's not at fault? The paperwork states the destination of the UM, the flight attendant, while no
50 Jmc1975 : Who was ever saying a non-rev is less valuable? She was treated as a very valued passenger after the big mistake was discovered.
51 Post contains images IMissPiedmont : I haven't read all the repies to this so, I'm sorry if this has already been mentioned. What really sets me off on this is that HP put a little girl o
52 Jmc1975 : You shouldn't have responded until reading the previous posts. Again, there were no flights MCO-DTW after 7:30pm. How many times do you need to be tol
53 Alpha 1 : An why should they have to buy a first class ticket? The girl-and the employee, if it comes to that, will be just fine in coach. Stop making this a fe
54 AWA22 : Username: Braniff727 Posted 07-18-01 17:01 and read 66 times. For the record: FA's DO NOT handle UM's. They are boarded by a CSA, and when they arrive
55 Airlinelover : Alpha 1- While I agree that a lawsuit mayb not be the best answer, I believe the "compensation" offered/given was BS. They should've done better, like
56 Joona : Just sue the airline. This DID happen in the U.S. after all. Seriously... Think of this: You're a 11 year old child, traveling without your parents ac
57 IMissPiedmont : jmc, I did mention that I didn't read the replies. It wasn't necessary. Am I not allowed to express my opinion? Perhaps others expressed the same thou
58 Alpha 1 : You guys handle it differently than CO, then. When the plane arrives, the Flight Attendant walks the child/children up the jetway and get's the ID's f
59 Alpha 1 : I didn't not refer the lawsuit part directly to you, my friend. However, a few people on this thread have alluded to it-some in jest, some not, and it
60 Airlinelover : What the family received from HP might have been just compesation for, say, losing the bride's gown, the groom's tux, and the bridesmaids and groomsme
61 Jmc1975 : I agree 100 percent that this incident was unacceptable, however, since it was a non-rev ticket you can't really look a gift horse in the mouth. There
62 LMML 14/32 : This incident sent shivers down my spine. It is the ultimate F/A's nightmare.
63 Alpha 1 : And just how are you going to determine that such a letter was "from the heart"? If the CEO's signature is on it, and there's an apology, how can you
64 Philly phlyer : I agree with what TxAgKuwait (above) had to say and would add two thoughts. The AWA representative who said they couldn't contact the family "because
65 Skyhawk : Forgive me if I have missed something(been out of town for two weeks) but where was it said that this girl was on a buddy pass? The news video mention
66 Jmc1975 : How did America West fall short of taking responsibility of the girl's safety? Once the mistake was uncovered, they did their best to rectify the situ
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