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Harsh New Delta SkyMiles Rule Implemented  
User currently offlinen7371f From United States of America, joined Jul 2008, 1696 posts, RR: 12
Posted (2 years 11 months 3 weeks 6 days 19 hours ago) and read 17709 times:
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I don't normally post frequent flier program news on this forum but this change from Delta is the worst I've seen in my decade-and-a-half as at least a Platinum in the former WorldPerks (now Diamond with Delta). There is now a 72 hour cancel and change rule for award tickets, period. No matter your status, your reasoning, and so forth...you forfeit your miles if you attempt to cancel or change to a better, newly available award routing.

Below is the rule. I can't think of one change that's been more customer unfriendly, especially to the upper level elite fliers, than this. The guy running SkyMiles is a piece of work.

https://www.delta.com/skymiles/about_skymiles/skymiles_program_updates/index.jsp

Over the past year, more than 1,000,000 Award Tickets were reissued or canceled within 72 hours of departure. As a result, a significant number of these Award Seats departed unused as other members did not have time to rebook them. Effective August 15, 2011, SkyMiles members must now request Award Ticket and mileage upgrade redeposits at least 72 hours before their original flight departure. This change will make unused seats available to other members and ultimately increase Award Ticket availability. Miles for Award Travel are nonrefundable for flights canceled or changed within 72 hours of the original flight departure time. For cancellations made at least 72 hours prior to departure, Diamond and Platinum Medallion® members will continue to receive reissue and redeposit fee waivers, and fees will continue to apply for other members. Changes and reissues made to Award tickets must be made at least 72 hours prior to the scheduled flight departure time. This applies to both outbound and return flights. Award Tickets booked within 72 hours of departure are nonrefundable and cannot be redeposited or changed.

82 replies: All unread, showing first 25:
 
User currently offlineexFWAOONW From United States of America, joined Nov 2009, 402 posts, RR: 0
Reply 1, posted (2 years 11 months 3 weeks 6 days 19 hours ago) and read 17666 times:

Sounds like they're trying to make more free flights available for everyone. What is a "significant number" of empty seats?

Can't say I would enjoy following those rules, though.



Is just me, or is flying not as much fun anymore?
User currently onlineBoeingGuy From United States of America, joined Dec 2010, 2998 posts, RR: 7
Reply 2, posted (2 years 11 months 3 weeks 6 days 19 hours ago) and read 17486 times:

Delta has, by far, the worst availability of frequent flier awards in my experience. It's a joke to ever try to actually find an available award at the normal redemption levels, even far in advance. NW was the same. Similarly, in the reciprocal agreement that NW had with AS that AS elite members could get an upgrade on NW, it was never actually available anytime I tried to get it for SEA-MSP - not once. Why have FF or upgrade programs if it's never really going to be available>

So I'm not surprised.

For all the bad press AA gets, I find that they and AS are by far the best for FF award availability. AA is very generous with their award program.


User currently offlineHPRamper From United States of America, joined May 2005, 4037 posts, RR: 8
Reply 3, posted (2 years 11 months 3 weeks 6 days 19 hours ago) and read 17473 times:

Sounds like it may hurt the one to benefit the many. It might suck for that one person, but in the end, more will benefit because of this rule.

Three days is not an unreasonable time frame in which to discourage itinerary changes.


User currently offlinesrbmod From , joined Dec 1969, posts, RR:
Reply 4, posted (2 years 11 months 3 weeks 6 days 18 hours ago) and read 17356 times:

Quoting BoeingGuy (Reply 2):
Delta has, by far, the worst availability of frequent flier awards in my experience. It's a joke to ever try to actually find an available award at the normal redemption levels, even far in advance. NW was the same. Similarly, in the reciprocal agreement that NW had with AS that AS elite members could get an upgrade on NW, it was never actually available anytime I tried to get it for SEA-MSP - not once. Why have FF or upgrade programs if it's never really going to be available>

I was recently able to book a 25K one-way award ticket to LAS for the end of February. I was quite shocked, as I was fully expecting 40K & 60K tickets for all flights, and the flight time of the 25K ticket I booked was the exact flight I was looking at anyway.

It doesn't affect me since I book an award ticket so infrequently since the bulk of my SkyMiles are not from flights, and it usually takes me a year or so to rack up even 25K SkyMiles via the various ways I earn them.


User currently offlineTeamInTheSky From United States of America, joined Apr 2011, 534 posts, RR: 0
Reply 5, posted (2 years 11 months 3 weeks 6 days 18 hours ago) and read 17315 times:

Quoting HPRamper (Reply 3):
Three days is not an unreasonable time frame in which to discourage itinerary changes.

Well said. However, I am surprised that they won't allow Diamond around the rule.



Since 2010: DL, KL, AF, WX, IG, FR , FL, U2, AK, BA, OK, UX, VS, VN, K6
User currently offlineikramerica From United States of America, joined May 2005, 21478 posts, RR: 60
Reply 6, posted (2 years 11 months 3 weeks 6 days 18 hours ago) and read 17287 times:

I might agree with the cancel part of this. But not the change (as long as you still travel within 72 hours). The reason is that many airlines only open the seats up at the last minute. If you are planning a vacation (the only use for miles to me), you need to plan in advance. You can't wait until the random day that an airline might realize that there are more seats unsold than they expected to book a vacation, but why shouldn't you be able to change if a better routing opens up? The already charge an extra fee for close in changes...

Quoting BoeingGuy (Reply 2):
Delta has, by far, the worst availability of frequent flier awards in my experience. It's a joke to ever try to actually find an available award at the normal redemption levels, even far in advance. NW was the same. Similarly, in the reciprocal agreement that NW had with AS that AS elite members could get an upgrade on NW, it was never actually available anytime I tried to get it for SEA-MSP - not once. Why have FF or upgrade programs if it's never really going to be available>

So I'm not surprised.

For all the bad press AA gets, I find that they and AS are by far the best for FF award availability. AA is very generous with their award program.

Yes, AA really is the best at availability. I really don't like them otherwise, but using miles on AA is easier.

CO and UA have availability unless you want to go anywhere desirable...

What really annoys me is the increased availability of saver awards to platinums or 1Ks or whatever. They already get awarded a great deal for loyalty, but the one perk that should be available to ANYONE is that if they want to spend their hard earned miles, whether it took 5 years or 5 months to earn them, if there is a saver award seat available, it should be open.

[Edited 2011-08-09 15:16:31]


Of all the things to worry about... the Wookie has no pants.
User currently offlineEMB170 From United States of America, joined Nov 2007, 646 posts, RR: 0
Reply 7, posted (2 years 11 months 3 weeks 6 days 18 hours ago) and read 17258 times:

OK, here's my question: awhile ago, I too booked an award ticket to LAS (from PHL). I was originally routed PHL-DTW-LAS-MSP-PHL, but as I was headed to the airport, DL called me to let me know that the 757 operating the DTW-LAS leg had gone tech and would be three hours late. I asked if they had anything else they could book me on, and they found me a reroute PHL-SLC-LAS on the outbound that actually got me in pretty close to my original arrival time. Under this new rule, would they not be able to reroute me in the event of a flight delay or cancellation?


Can passenger jets fly as fast as my feet do? Let's find out...
User currently offlineikramerica From United States of America, joined May 2005, 21478 posts, RR: 60
Reply 8, posted (2 years 11 months 3 weeks 6 days 18 hours ago) and read 17161 times:

Quoting EMB170 (Reply 7):
OK, here's my question: awhile ago, I too booked an award ticket to LAS (from PHL). I was originally routed PHL-DTW-LAS-MSP-PHL, but as I was headed to the airport, DL called me to let me know that the 757 operating the DTW-LAS leg had gone tech and would be three hours late. I asked if they had anything else they could book me on, and they found me a reroute PHL-SLC-LAS on the outbound that actually got me in pretty close to my original arrival time. Under this new rule, would they not be able to reroute me in the event of a flight delay or cancellation?

Airlines can make changes to flights or offer you alternatives on any kind of ticket. It's their option. You can accept forced changes or ask for a refund, and you can accept or deny optional alternatives. None of those things costs you a dime.

But if you want to initiate the change, then the fare rules/cancelation rules apply.



Of all the things to worry about... the Wookie has no pants.
User currently offlinecrosswinds21 From Netherlands, joined Jun 2009, 698 posts, RR: 0
Reply 9, posted (2 years 11 months 3 weeks 6 days 18 hours ago) and read 17144 times:

Quoting EMB170 (Reply 7):
OK, here's my question: awhile ago, I too booked an award ticket to LAS (from PHL). I was originally routed PHL-DTW-LAS-MSP-PHL, but as I was headed to the airport, DL called me to let me know that the 757 operating the DTW-LAS leg had gone tech and would be three hours late. I asked if they had anything else they could book me on, and they found me a reroute PHL-SLC-LAS on the outbound that actually got me in pretty close to my original arrival time. Under this new rule, would they not be able to reroute me in the event of a flight delay or cancellation?

Of course they would still be able to reroute you under this circumstance. This is an IRROP, whereby normal ticketing restrictions don't apply (whether for paid tickets or award tickets). This new restriction that DL is implementing is for voluntary changes only.


User currently offlinecommavia From United States of America, joined Apr 2005, 11464 posts, RR: 61
Reply 10, posted (2 years 11 months 3 weeks 6 days 18 hours ago) and read 17084 times:

Quoting n7371f (Thread starter):
I don't normally post frequent flier program news on this forum but this change from Delta is the worst I've seen in my decade-and-a-half as at least a Platinum in the former WorldPerks (now Diamond with Delta). There is now a 72 hour cancel and change rule for award tickets, period. No matter your status, your reasoning, and so forth...you forfeit your miles if you attempt to cancel or change to a better, newly available award routing.

This really all comes down to one very simple and very straightforward bottom line that has shaped so many changes to SkyMiles in the last several years: Delta has made it progressively more and more difficult to use miles cheaply. Period.

Delta has obviously made a corporate decision that they are willing to devalue the utility of SkyMiles for many travelers because they have made a bet that many of the most important (i.e., most valuable) frequent flyers will still continue to fly on them no matter what. We'll see if that bet ends up paying off - it may well end up being a smart business decision.

If you go over and read the discussion elsewhere about this change, it's ugly. I completely understand the frustration - Delta has made it next to impossible to find any inventory at the Low Level, and their website is generally useless for frequent flyer redemption (like much of my personal experience on Delta: they're good at the aesthetics, but fall relatively short on a lot of the 'basic' stuff).

But bottom line: they don't call it SkyPesos for nothing.

Quoting BoeingGuy (Reply 2):
For all the bad press AA gets, I find that they and AS are by far the best for FF award availability. AA is very generous with their award program.

Agree 100%. In my experience, AA has by far the best award inventory availability of any of the U.S. network carriers.

AA needs to work on some things - like partner award availability and booking through AA.com - but, sort of as the inverse of my experiences on Delta, AA - in general, not just about AAdvantage - tends to suck at the aesthetics and the appearances, but tends to excel more in the 'basic' areas (hub airport terminals, agent competence, IT functionality, etc.).


User currently offlinedlphoenix From United States of America, joined Aug 2007, 416 posts, RR: 0
Reply 11, posted (2 years 11 months 3 weeks 6 days 18 hours ago) and read 17014 times:

Quoting HPRamper (Reply 3):
Sounds like it may hurt the one to benefit the many. It might suck for that one person, but in the end, more will benefit because of this rule.


Sounds like a lame excuse for an effort to block the most popular way to obtain low level awards.
Delta didn't eliminate the waiver on redeposit fees, it can keep boasting this elite benefit while eliminating the most common use of this benefit.

Best in class indeed.

Happy Travels
DLP


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20394 posts, RR: 62
Reply 12, posted (2 years 11 months 3 weeks 6 days 18 hours ago) and read 17014 times:

I've been following the threads on flyertalk and milepoint about this today, since I'm in the midst of booking an award ticket to Europe on Delta. I was okay with booking a Low outbound/Medium return, on the condition I could get the miles back if a Low award opened up, even after starting the trip.

This new policy puts DL at a real disadvantage, especially since they don't offer one-way awards, and many Low award seats are released close-in.

My guess is that this was drummed up in Revenue Management without the impact being properly evaluated by the SkyMiles or PR teams properly. I'm lead to that belief since the way it was announced to frequent flyers said, "Candidly, we expect that this change may be unpopular with some" rather than in corp-speak as some sort of 'enhancement' to the SkyMiles program.

Not unexpectedly, it's unpopular with everyone. If they implement this with those already ticketed, it would appear to be a clear violation of 49 U.S.C. § 41712, retroactively changing the terms of a sale.



International Homo of Mystery
User currently offlinesplitterz From United States of America, joined Apr 2011, 204 posts, RR: 0
Reply 13, posted (2 years 11 months 3 weeks 6 days 17 hours ago) and read 16769 times:

Quoting AeroWesty (Reply 12):
Not unexpectedly, it's unpopular with everyone. If they implement this with those already ticketed, it would appear to be a clear violation of 49 U.S.C. § 41712, retroactively changing the terms of a sale.

Its an award program. How is that a violation? There is no point of sale.


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20394 posts, RR: 62
Reply 14, posted (2 years 11 months 3 weeks 6 days 17 hours ago) and read 16709 times:

Quoting splitterz (Reply 13):
How is that a violation? There is no point of sale.

Some people buy miles directly to top off their accounts in order to have enough miles available to redeem an award.



International Homo of Mystery
User currently offlinejetblast From United States of America, joined Nov 2004, 1231 posts, RR: 10
Reply 15, posted (2 years 11 months 3 weeks 6 days 17 hours ago) and read 16584 times:

Quoting AeroWesty (Reply 14):
Some people buy miles directly to top off their accounts in order to have enough miles available to redeem an award.

Is this a practice approved by Delta? If not I don't see how it's Delta's problem.



Speedbird Concorde One
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20394 posts, RR: 62
Reply 16, posted (2 years 11 months 3 weeks 6 days 17 hours ago) and read 16567 times:

Quoting jetblast (Reply 15):
Is this a practice approved by Delta?

I'd put a Roger on that.

http://www.delta.com/skymiles/buy_transfer/index.jsp

"Buy yourself miles for Award Travel or upgrades."



International Homo of Mystery
User currently offlinesrbmod From , joined Dec 1969, posts, RR:
Reply 17, posted (2 years 11 months 3 weeks 6 days 16 hours ago) and read 16405 times:

Quoting AeroWesty (Reply 16):

I'd put a Roger on that.

http://www.delta.com/skymiles/buy_transfer/index.jsp

"Buy yourself miles for Award Travel or upgrades."

Done it a few times myself, as I knew that if I waited to have the amount of miles I needed, there would quite likely not be any award tickets at that particular level.

Quoting AeroWesty (Reply 12):
This new policy puts DL at a real disadvantage, especially since they don't offer one-way awards, and many Low award seats are released close-in.

They offer one-way awards:

Quoting srbmod (Reply 4):
I was recently able to book a 25K one-way award ticket to LAS for the end of February. I was quite shocked, as I was fully expecting 40K & 60K tickets for all flights, and the flight time of the 25K ticket I booked was the exact flight I was looking at anyway.

Every award ticket I have ever booked was a one-way award ticket.


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20394 posts, RR: 62
Reply 18, posted (2 years 11 months 3 weeks 6 days 16 hours ago) and read 16279 times:

Quoting srbmod (Reply 17):
Every award ticket I have ever booked was a one-way award ticket.

You are correct in that you may choose to not book a return flight as part of your award redemption—you're still charged the number of miles that a round-trip would cost in the award level you chose. AA and UA/CO offer the option to book one-ways for half the published number of miles required for a round-trip award.



International Homo of Mystery
User currently offlineLHRBFSTrident From UK - Northern Ireland, joined Nov 2006, 655 posts, RR: 0
Reply 19, posted (2 years 11 months 3 weeks 6 days 16 hours ago) and read 16258 times:

I don't see Delta putting a seats from a cancelled SkyMiles itinerary back into award inventory at -72 : most likely the flights are pretty full by that stage and re-deposited seats would go into a revenue bucket (and probably a high one) so very unlikely this will increase award availability - it's just the best spin they could find...


Next up: LAX-LHR NZ002 Y SkyCouch! LHR-LAX NZ001 Y
User currently offlinesplitterz From United States of America, joined Apr 2011, 204 posts, RR: 0
Reply 20, posted (2 years 11 months 3 weeks 6 days 16 hours ago) and read 16217 times:

Quoting AeroWesty (Reply 14):
Some people buy miles directly to top off their accounts in order to have enough miles available to redeem an award.

Touche  


User currently offlinejetblast From United States of America, joined Nov 2004, 1231 posts, RR: 10
Reply 21, posted (2 years 11 months 3 weeks 6 days 16 hours ago) and read 16027 times:

Quoting AeroWesty (Reply 16):
I'd put a Roger on that.

Didn't know that, thanks.



Speedbird Concorde One
User currently offlineSkyPriorityDTW From United States of America, joined Oct 2010, 187 posts, RR: 1
Reply 22, posted (2 years 11 months 3 weeks 6 days 13 hours ago) and read 14854 times:

One thing that needs to be realized by travelers is that Delta is not a "discount" brand. Regardless of "status" there have to be policies in place to maintain the brand.

Figure this: John Doe, a Diamond Medallion member, books an award segment from DTW-LAX. He simply decides that he doesn't want to go on the day of departure. On the day of departure, an IROP occurs with an earlier flight which ends up delaying that flight past the departure John Doe was on. John Doe didn't let anyone know so his seat remains blocked in the inventory until it is released 25 minutes prior to departure. While it seems minor, that seat could have been used to accommodate an IROP passenger probably waiting in the Need Help? Center line that now has to wait out the delay when, in fact, there may have been a seat available.

While I understand the new rule is regarding re-deposits, the fact of the matter is too many passengers book flights and no-show. Most major U.S. companies, especially airlines, have a revenue management department. Imagine what they are thinking when you just de-valued a seat at the last minute. What are the chances that your seat will be sold to a paying passenger that last-minute? Not as good as in-advance, I can tell you that. I mean, yes it may be used for an IROP passenger or something along the lines of that but still that seat was technically "paid for" and Delta got nothing out of the deal.

If only people would sometimes look at things from a business standpoint. You can't give people the world... no matter how loyal ya'll are.



Keep Climbing...
User currently offlineDeltAirlines From United States of America, joined May 1999, 8894 posts, RR: 12
Reply 23, posted (2 years 11 months 3 weeks 6 days 13 hours ago) and read 14773 times:

Quoting commavia (Reply 10):
If you go over and read the discussion elsewhere about this change, it's ugly. I completely understand the frustration - Delta has made it next to impossible to find any inventory at the Low Level, and their website is generally useless for frequent flyer redemption (like much of my personal experience on Delta: they're good at the aesthetics, but fall relatively short on a lot of the 'basic' stuff).

But bottom line: they don't call it SkyPesos for nothing.
Quoting commavia (Reply 10):
AA needs to work on some things - like partner award availability and booking through AA.com - but, sort of as the inverse of my experiences on Delta, AA - in general, not just about AAdvantage - tends to suck at the aesthetics and the appearances, but tends to excel more in the 'basic' areas (hub airport terminals, agent competence, IT functionality, etc.).

As a (disgruntled) Diamond on Delta, I have to agree with you.

I love Delta's in flight product. Love having GoGo on pretty much every flight. Overall, I'm happy once on board. They put on a good show - terminals are nice, etc.

It's the backroom stuff that is poor. IT issues at Delta have been going on since before the merger and show no signs of improvement. The SkyMiles program keeps finding ways to become more of a joke. The fact that they basically mint out Silver, Gold and Platinum is pathetic. Award redemption is a joke, both domestically and the partners are subpar for the most part. With United, I can redeem for Swiss, Lufthansa, Singapore, etc. With American, I can redeem for Qantas, British Airways and Cathay Pacific. With Delta, I can redeem for Air France and Korean Air - and even there, I can't redeem for a First Class seat, only Business. SkyTeam really is the Leftover Alliance when it comes to partners in my opinion.

Needless to say, I'm re-evaluating where my loyalty lies. Delta seems to take away much more than it gives compared to others. For me living in Phoenix, going for 1K at United makes a ton of sense. Does UA have the onboard product that DL does? Nope. But they have a Red Carpet Club, three hubs within 90 minutes flying time from here, a Star Alliance partner that has a hub here, a hub 1000 miles away that is extremely easy to use for connections to the entire East Coast and more. American, now that they offer service to Los Angeles from Phoenix, is also a possibility with connections via LAX and DFW readily accessible.

[quote=AeroWesty,reply=18] You are correct in that you may choose to not book a return flight as part of your award redemption—you're still charged the number of miles that a round-trip would cost in the award level you chose. AA and UA/CO offer the option to book one-ways for half the published number of miles required for a round-trip award.[/quote

The fact that a Delta one-way costs the same as a round-trip makes it a joke. I've even had agents on the Diamond line comment that the Delta one-way awards are a joke (and often, it's cheaper to buy it as a round trip. If you're going one-way outbound and only 40k seats are available, you pay 40k. You pair it up with a 25k award ticket on the way back, and that price magically drops to 32.5k round trip. Amazing how that works!)


User currently offlinehomsar From United States of America, joined Jan 2010, 1165 posts, RR: 0
Reply 24, posted (2 years 11 months 3 weeks 6 days 12 hours ago) and read 14425 times:

Is anyone else a bit surprised at the fact that they have a million cancellations per year of award tickets within 72 hours of a flight?

That sounds like an awfully high number, even with them carrying 160+ million per year.



I was raised by a cup of coffee.
25 UA191 : There's a reason why there called SkyPesos!
26 NorthstarBoy : I have no trouble with this. Delta is not preventing anyone from using their miles to buy tickets. They're just eliminating the probably heretofore co
27 skymiler : What's the problem? Having worked with the industry I fully appreciate their point of view. Make more opportunities available! It seems to me that exp
28 LDVAviation : How does devaluing your FF program maintain the brand? My theory: Delta managers figured out that many FF's were booking a high mileage award months
29 DeltAirlines : I am a Delta Diamond Medallion. I work in revenue management at another major airline. There is a reason we overbook flights. We actually have pretty
30 Icarus75 : In my experience, is UA!!! 3 years ago, I wanted to book CDG-LAX-SFO-CDG with Mileage Plus in January for flights in July : I spent almost 1hour on t
31 SASDC8 : Just out of curiosity: Who do you bump if necessary then; the status less pax that paid for the ticket or the status pax on an award ticket? I think
32 B727FA : My folks are GM, even though they can fly for free "on me" as I work for DL. They have NEVER had an issue using miles to get seats. They book out ther
33 n7371f : Nope, that person who you think got screwed would have gotten on anyway. They would have been given a seat within whatever cut-off time the gate agen
34 ChazPilot : Actually, there was an artical in the WSJ a couple weeks ago on just this, and it compared the ease + availability of attaining redemtion seats on 25
35 AeroWesty : I'm booking a ticket for later this year, sorry I didn't know I'd have time available a year ahead last fall. I can find plenty of outbound Low award
36 toobz : I also think "harsh" is a little dramatic. "harsh" would be "requiring 2 week cancellation notice"
37 captainstefan : I'd agree with you. We were able to get two tickets ATL - DFW - LAX within a week's notice for 12.5k each on AA.
38 Reggaebird : As a Platinum Medallion member, I see nothing wrong with this new ruling. I welcome it because I think it will make more seats available for those las
39 MNMncrcnwjr : As a DM and sitting on over 750k SM I have found the easiest is to Pay with Miles .. Got two last minute RT tickets for $318.00 total, paid 30k SM and
40 LAXtoATL : The incentive is to cancel before the 72 hour period. You are right that nothing changes if people continue to cancel within the 72 hour window, but
41 michman : I can't say I've ever canceled an award within 72 hours and don't really see this as that big of a deal to me personally. I don't see a reason for all
42 twinotter : I saw a girl crying in ATL and asked her if she was OK. She said she hardly ever flies, but just heard what Delta is doing to its Diamonds.
43 isitsafenow : Well, as I stated elsewhere, its their FF plan and they can do whatever they want with it whenever they feel like it. If the other carriers pick up De
44 BoeingGuy : I actually don't find AA to be that bad. They are usually my second choice after AS when booking a ticket. There's nothing flashing about AA, but the
45 Post contains images peanuts : It is and the gloves will come off at some point. But...as Americans become more and more savvy international travelers, there is still absolutely no
46 commavia : I think the bigger complaint many top-tier FFs are having with this change isn't about canceling an award within the window, but no longer having the
47 crosswinds21 : I think you have a good point. But if this is the case, then DL is still to blame. I haven't been a DL frequent flyer for a while now, but my underst
48 BoeingGuy : I agree in general with your post, but don't agree with this. Wise man say, "If it ain't broke, don't fix it". I think AA"s color scheme is a classic
49 xdlx : Exactly.... Within 72hrs Inventory control is doing all it can to MAXIMIZE REVENUE before the time runs out. If lower awards appear they should be ho
50 timpdx : I had no problems finding low mileage awards on a recent LAX-JFK RT. I only chose a mid level coming back so I could have a few more hours there, but
51 ikramerica : This implies that all of us other medallions and formers posting in this thread are not educated consumers! Is that what you are meaning to imply! Be
52 exFATboy : The SkyMiles rules (from the DL website) state: Delta and its program partners reserve the right to change program rules, benefits, regulations, Trav
53 LDVAviation : There are just so many thing wrong with SkyMiles. From the glut of miles, to the lack of low mileage awards 365 days out, to decisions like this, Del
54 AeroWesty : DL can certainly change the terms of the program, but once a sale is made, a sale is made. It was the FTC or DOT, I forget which, who came after DL f
55 TeamInTheSky : I think any opportunity for people to bash SkyMiles and get the opportunity to say "SkyPesos" is relished by too many people on this forum. I have us
56 Post contains images chopchop767 : Could not agree more! When I was living in Georgia, I accumulated many many Skymiles. When I was visiting in the States and wanted to burn those rema
57 Delimit : Branding is a whole lot more than plane livery. While I think everyone agrees AA could go another 50 years without touching their paint job, the rest
58 Post contains images SkyPriorityDTW : Wrong. As a gate agent, I know that passengers don't always have the opportunity to list as what's called a "revenue" standby. It is strongly discour
59 n7371f : So are you like lot of the people I encounter in Detroit? Belittle your best customers. Funny. Nice. Keep up the good work, and along with the Jeffo
60 Delimit : Oh good god. Take a deep breath and count to 10. How he posts here is no representation of how he works. There is no one in any industry that doesn't
61 sbworcs : I am slightly confused by this one - if you purchased a ticket with cash and then a couple of days before departure a lower fare was available - woul
62 SkyPriorityDTW : Wrong again. Ha policies change my friend. We have something called the "flat-tire" rule now which allows the passenger an extra five minutes to get
63 LDVAviation : It was Delta's own FF's who coined the term SkyPesos. The term first appeared at the SkyMiles forum on Flyertalk. BTW, most of them are not very happ
64 panamair : Many of the unhappy posts are by the same people. In fact, many of the loudmouths or "Flyer Talk Evangelists" are people who swore off flying Delta a
65 AeroWesty : Fair question, thanks for asking. Yes, I do expect a refund on revenue tickets when fares go down. UA used to do it for free even on non-refundables
66 exFATboy : Not an analogous situation - the Contract of Carriage did not contain a provision allowing for baggage fees to be implemented between the sale and us
67 AeroWesty : I think it'd be more fair to ask the airlines that question. United places their policy on the matter right into their fare rules so asking for a ref
68 exFATboy : I'm not questioning you following the rules, I'm questioning the way you seem to suggest this rule is inherently correct, rather than merely a courte
69 AeroWesty : As I've answered twice now, regarding United, if it's part of the fare rules, I believe I'm entitled to the refund when prices change in my favor. I'
70 LDVAviation : Review the relevant thread. It is not just the same "loudmouths." The fanboys and apologists are dismayed as well. Before this policy existed, the re
71 TeamInTheSky : With all due respect, words like "clearly" are simply inflamatory, not only that, as a member of most programs, I can say definitely there is not "cl
72 Delimit : In the short term. Hopefully this will help take some miles out of the system which should actually make them more valuable in the long term. SkyMile
73 ikramerica : It's very true for partner/alliance awards when trying to navigate their revenue management system and actually book a seat. Many partners will not r
74 LDVAviation : Can you use Delta's systemwide upgrades on any international fare? NO. I can on one of the other major US FF programs. Can you book a first class int
75 Delimit : You really ought to stop trotting that out when your alliance of choice includes gems like RJ and IB. Why don't we stick to the subject.
76 LDVAviation : I was. This wasn't the primary reason I gave for thinking that SkyMiles is an inferior program. I see you did not address any of those points. I will
77 Delimit : I agreed with your intial point. There are too many SkyMiles in circulation. All of the subsidiary points are basically effects of that. This change w
78 ikramerica : Right, because DL, NW, CO (former) did so well to avoid BK. AA is in dire straights partly because in 2003 they did everything they could to avoid BK
79 LDVAviation : You missed my point or you have deliberately misread it in order not to address the facts. Whatever the case, it is clear you do not have a stake in
80 Delimit : No. I agreed with your point about SkyMiles which was relevant to the discussion. I took exeption to your point about the quality of the members, whi
81 goblin211 : It's not that bad imo. Just three days notice.
82 ikramerica : Then DL should also make it an internal rule to make every award seat they plan to make available show up with at least 4 days notice. Of course, tha
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