DeltaBoy777 From United States of America, joined Jun 2001, 411 posts, RR: 1 Posted (12 years 5 months 5 days 18 hours ago) and read 10026 times:
Delta, Voted best in Service, Frequency, etc.
American, HUGE especially after buyout of TWA
United, Great Customer Service and Marketing
What do you think? I would have to pick Delta because I fly them so much. They were voted the best airline for Customer Service, Frequency, and for Baggage Return. There Customer Service though has improved alot over the past 10 yrs.
SEVEN_FIFTY7 From United States of America, joined Sep 2000, 957 posts, RR: 4 Reply 3, posted (12 years 5 months 5 days 17 hours ago) and read 9900 times:
I think UA has HORRID marketing which IMHO, has contributed indirectly (somewhat) to their current tragic position. AA has the best marketing of the three.
I firmly believe UA and AA are identical (in terms of inflight service, customer service agents, and res). I find the FAs of both airlines to be exactly the same. I won't comment on Mullin's carrier being that I had two consecutive nightmare experiences with that Atlanta-based airline.
Blink182 From Azerbaijan, joined Oct 1999, 5459 posts, RR: 18 Reply 4, posted (12 years 5 months 5 days 17 hours ago) and read 9890 times:
I will pick my favorite airline, American. I will admit that Delta isn't that bad though. I just don't like Delta's legroom, seats and configuration. As far as inflight service goes, I think the two are identicle. The last time I flew United was atleast 5 years ago, and I think they cancled our reservations and from what i have heard, they aren't much better nowadays.
Give me a break, I created this username when I was a kid...
SQ325 From Germany, joined Jul 2001, 1441 posts, RR: 8 Reply 6, posted (12 years 5 months 5 days 16 hours ago) and read 9874 times:
Delta: Best service best connections especially to europe and both hubs CVG and ATL are good Airports.
They have a great net of commuter services.
But Delta must work on the average Age of their planes in relation to the other carriers flying A320. I think Delta still has more than 100 B727's. Great plane but to expensive.
KonaB777 From , joined Dec 1969, posts, RR: Reply 9, posted (12 years 5 months 5 days 14 hours ago) and read 9853 times:
I think if United would be more optimistic and outgoing instead of the "so serious" attitude of now, and stop screwing with this corporate jet thing and concentrate on the core airline, and actually have TV commercials (and good ones at that), they could regain the valor they once had, in effect, bringing back the friendly skies.
Padcrasher From , joined Dec 1969, posts, RR: Reply 11, posted (12 years 5 months 5 days 13 hours ago) and read 9832 times:
American does seem to have a good marketing marketing department. They're professional, they get much more accurate, useful, and up to date reports compared to Delta. They also do extremely well with the largest travel agencies and corporations. Of course if your a small time player they treat you like a chump.
They do have knack for creating enemies in the market place, whether it's other airlines, travel agencies, passengers, corporations, or freight forwarders, or their own employees. When I have spoken with other airline Mgrs/Reps at association meetings or conferences most usually want to stick it to AA no matter what region they're from.
Northwest_guy From United States of America, joined Jul 2001, 217 posts, RR: 4 Reply 12, posted (12 years 5 months 3 days 13 hours ago) and read 9798 times:
If I had to choose between those three airlines I would choose Delta, but only because they are the lesser of the three evils. I really cant stand any of those airlines. Now if I could choose any airline in the U.S. I would choose Northwest.
Jessman From United States of America, joined Jul 2001, 1506 posts, RR: 8 Reply 13, posted (12 years 5 months 3 days 13 hours ago) and read 9793 times:
Absolutely DL. They all have their ups and downs but to all you CO people if not for comair(hear mistake) DL would have made a profit this quarter. I know for a fact that customer service at DL is excellent. I provide my best for every customer coming across my line. I've talked to the others, talked to employees and ex-employees of the others. DL is the best from an employee standpoint (0 layoffs since 1929; say that NW) and that translates over to the customer. They're even starting to really drop the fares and fare restrictions across the system, recent ex seamco $177 rt. ATLPHL 7day advance 75 OW fare, ie not based on rt purchase. The proof will be in the pudding, but I see DL thriving far into the future.
Purdue Arrow From United States of America, joined May 1999, 1574 posts, RR: 8 Reply 16, posted (12 years 5 months 3 days 12 hours ago) and read 9782 times:
I'm not going to put in my opinion here, because most everyone knows what I'd say anyway. I would, however, like to address two Delta-relaed issues raised in this thread...
First, to defend Delta... "I think Delta still has more than 100 B727's."
They have no where near that many. Though they keep extended the retirement dates of aircraft, they were down in the 70's when I left Delta in May, and I believe they've retired some since then.
Now, to refute a Delta-is-grand statement... "DL is the best from an employee standpoint (0 layoffs since 1929; say that NW) and that translates over to the customer."
I see in the profile that the person who wrote this is 16-20 years old, and, therefore, probably didn't work at Delta in the mid-90s. While it's good to think highly of your employer, I think that some employees at Delta would refute this statement. Talk to the folks who came to work everyday during "Leadership 7.5", being certain that it would be the last day that they'd work. Talk to the people who lived in constant fear that their department would be cut to bring down DL's CASM. The folks who worked Atlanta Radio during this time probably don't see such a rosy picture of job-security as you do.
Padcrasher From , joined Dec 1969, posts, RR: Reply 17, posted (12 years 5 months 3 days 11 hours ago) and read 9770 times:
uh I worked during this time and DL never implied that there would be layoffs they even tried to quash those rumors. Much of the angst you describe just came from the fact that we were losing lots of money and it is normal to worry about your company when this happens. Besides, worrying about your job does not compare to actually losing it now does it?
Jessman From United States of America, joined Jul 2001, 1506 posts, RR: 8 Reply 19, posted (12 years 5 months 3 days 11 hours ago) and read 9776 times:
True, I missed 7.5, and admittedly a lot of my love for delta came from growing up less than a mile from CVG airport in Hebron, KY. I met a lot of friends who worked for the airline during those years, and those who are there right now like where the company is going. I have some issues with delta. I really don't think it was right for them to buy Comair/ASA. Those are regional airlines and I feel they should be independant of a Major airline mindset. My two cents, not saying it was bad business just not quite ethical. Every airline has to adapt to survive, and I feel like their goals for fleet simplicity, customer service, and price are right on target. I worked for three other corporations before delta(I started young) I was used and let go, I was not a bad employee, I even got recommendations, but I was no longer needed. Even when in the mass of Delta res I feel insignifigant the employees and even supervisors make me feel like I belong at that company. I can understand 7.5 from a business standpoint, and from what I've heard of it, and faced with the decision to either take a pay cut, or watch a company I respect go bankrupt I would take the paycut. I wish it had worked for TWA. If nothing else DL looks good on a resume when I'm ready to move on.
DeltaOwnsAll From United States of America, joined Jul 2001, 1173 posts, RR: 1 Reply 20, posted (12 years 5 months 3 days 11 hours ago) and read 9763 times:
Of Course, go Delta They own all, but after them I'd have to say American's coach is great...and since when did United have great customer service? I heard it was horrible...oh well...go Delta...great customer service, on time record, and domestic first. If they change their coach and get rid of the 727s they will be unbeatable.
Cch362 From United States of America, joined Apr 2001, 147 posts, RR: 0 Reply 23, posted (12 years 4 months 3 weeks 4 days 8 hours ago) and read 9691 times:
I've always liked United best because it has the best route structure in N. America, but the airline SUX right now because it is badly mismanaged. Employee morale is very low, so the quality of service is pure apathy.
I prefer Delta right now until United gets new management.
Go Canada! From United Kingdom, joined Jun 2001, 2955 posts, RR: 11 Reply 24, posted (12 years 4 months 3 weeks 4 days 6 hours ago) and read 9683 times:
AA are a lot better than united as for delta i havent been, ive heard good things about them but I dont know if I would use a skyteam airline again.
United as far as im concerned dont have good customer service, the f/a's can be rude and the check in staff have serious issues with regards to helping the customer and treating the customer as an individual person.
United simple concertrated on being the biggest, but big isnt always the best.
they have got a lot of work to do to beat AA especially after the US airways merger chaos-if united wishes to be the worlds best airline then the attitude of some of the staff need to change, they need to stop being sarcastic, they need to stop losing cases without saying sorry and they need to be friendly and cheerful rather than down right moody.
It is amazing what can be accomplised when nobody takes the credit
25 ContinentalEWR: Of the three, I have flown most with United and generally feel that United is a pretty decent and reliable airline. The problem is, they need to be mo
26 SESGDL: Delta, DUH!!!!! Their service, fleet, routes, hubs, their frequencies to flights....EVERYTHING!!!!!!!! DELTA WILL ALWAYS BE BEST!!!!!!!!
27 Boeingfan4life: i would have to say Delta, only because i've flown them 11 out of my 16 years of life. second to them i would pick US Airways.