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Delta VS. American VS. United What Do You Think?  
User currently offlineDeltaBoy777 From United States of America, joined Jun 2001, 411 posts, RR: 1
Posted (13 years 2 months 1 week 12 hours ago) and read 11687 times:

Delta, Voted best in Service, Frequency, etc.
VS.
American, HUGE especially after buyout of TWA
VS.
United, Great Customer Service and Marketing

What do you think? I would have to pick Delta because I fly them so much. They were voted the best airline for Customer Service, Frequency, and for Baggage Return. There Customer Service though has improved alot over the past 10 yrs.
Delta 777

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Photo © Chris Sheldon




American 777

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Photo © Brian Peters




United 777

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Photo © Aric Thalman




Thanks and Gig Em!
33 replies: All unread, showing first 25:
 
User currently offlinePhxairfan From United States of America, joined Jun 2001, 811 posts, RR: 8
Reply 1, posted (13 years 2 months 1 week 11 hours ago) and read 11578 times:

This'll question start a war, but so did mine. Delta, comfortable, and good service.

User currently offlineCo/ba From United States of America, joined May 2001, 399 posts, RR: 3
Reply 2, posted (13 years 2 months 1 week 11 hours ago) and read 11565 times:

CO and NW sneak in and take over while AA, UA, and DL fight it out.








NO UNION FOR CO!!!!




User currently offlineSEVEN_FIFTY7 From United States of America, joined Sep 2000, 957 posts, RR: 4
Reply 3, posted (13 years 2 months 1 week 11 hours ago) and read 11561 times:

I think UA has HORRID marketing which IMHO, has contributed indirectly (somewhat) to their current tragic position. AA has the best marketing of the three.

I firmly believe UA and AA are identical (in terms of inflight service, customer service agents, and res). I find the FAs of both airlines to be exactly the same. I won't comment on Mullin's carrier being that I had two consecutive nightmare experiences with that Atlanta-based airline.


User currently offlineBlink182 From Azerbaijan, joined Oct 1999, 5482 posts, RR: 15
Reply 4, posted (13 years 2 months 1 week 11 hours ago) and read 11551 times:

I will pick my favorite airline, American. I will admit that Delta isn't that bad though. I just don't like Delta's legroom, seats and configuration. As far as inflight service goes, I think the two are identicle. The last time I flew United was atleast 5 years ago, and I think they cancled our reservations and from what i have heard, they aren't much better nowadays.
rgds,
blink182



Give me a break, I created this username when I was a kid...
User currently offlineToxtethogrady From United States of America, joined Dec 2000, 1306 posts, RR: 0
Reply 5, posted (13 years 2 months 1 week 10 hours ago) and read 11538 times:

...or Southwest.

Actually I can't wait to fly JetBlue.


User currently offlineSQ325 From Germany, joined Jul 2001, 1451 posts, RR: 7
Reply 6, posted (13 years 2 months 1 week 10 hours ago) and read 11535 times:

Delta: Best service best connections especially to europe and both hubs CVG and ATL are good Airports.
They have a great net of commuter services.
But Delta must work on the average Age of their planes in relation to the other carriers flying A320. I think Delta still has more than 100 B727's. Great plane but to expensive.


User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 7, posted (13 years 2 months 1 week 10 hours ago) and read 11536 times:

United. Good fleet, good customer service, good alliances, good frequent flyer program, good network.

User currently offlineSuper80 From United States of America, joined Dec 2006, 148 posts, RR: 0
Reply 8, posted (13 years 2 months 1 week 8 hours ago) and read 11515 times:

definetly delta, they are bar none the best around.

User currently offlineKonaB777 From , joined Dec 1969, posts, RR:
Reply 9, posted (13 years 2 months 1 week 8 hours ago) and read 11514 times:

I think if United would be more optimistic and outgoing instead of the "so serious" attitude of now, and stop screwing with this corporate jet thing and concentrate on the core airline, and actually have TV commercials (and good ones at that), they could regain the valor they once had, in effect, bringing back the friendly skies.

User currently offlineClimbout From , joined Dec 1969, posts, RR:
Reply 10, posted (13 years 2 months 1 week 8 hours ago) and read 11512 times:

Well, I guess I'd have to say DL because it's been over 12 years since I've flown AA and I've only flown UA three times in my entire life. The times I did fly AA it was always excellent.

User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 11, posted (13 years 2 months 1 week 7 hours ago) and read 11493 times:

American does seem to have a good marketing marketing department. They're professional, they get much more accurate, useful, and up to date reports compared to Delta. They also do extremely well with the largest travel agencies and corporations. Of course if your a small time player they treat you like a chump.
They do have knack for creating enemies in the market place, whether it's other airlines, travel agencies, passengers, corporations, or freight forwarders, or their own employees. When I have spoken with other airline Mgrs/Reps at association meetings or conferences most usually want to stick it to AA no matter what region they're from.


User currently offlineNorthwest_guy From United States of America, joined Jul 2001, 217 posts, RR: 4
Reply 12, posted (13 years 2 months 5 days 7 hours ago) and read 11459 times:

If I had to choose between those three airlines I would choose Delta, but only because they are the lesser of the three evils. I really cant stand any of those airlines. Now if I could choose any airline in the U.S. I would choose Northwest.

User currently offlineJessman From United States of America, joined Jul 2001, 1506 posts, RR: 7
Reply 13, posted (13 years 2 months 5 days 7 hours ago) and read 11454 times:

Absolutely DL. They all have their ups and downs but to all you CO people if not for comair(hear mistake) DL would have made a profit this quarter. I know for a fact that customer service at DL is excellent. I provide my best for every customer coming across my line. I've talked to the others, talked to employees and ex-employees of the others. DL is the best from an employee standpoint (0 layoffs since 1929; say that NW) and that translates over to the customer. They're even starting to really drop the fares and fare restrictions across the system, recent ex seamco $177 rt. ATLPHL 7day advance 75 OW fare, ie not based on rt purchase. The proof will be in the pudding, but I see DL thriving far into the future.

User currently offlineSmfic@iadco From , joined Dec 1969, posts, RR:
Reply 14, posted (13 years 2 months 5 days 7 hours ago) and read 11454 times:

Last I checked....CO was winning all the awards

User currently offlineCo/ba From United States of America, joined May 2001, 399 posts, RR: 3
Reply 15, posted (13 years 2 months 5 days 7 hours ago) and read 11450 times:

Serving more international cities than any other U.S. carrier.


NO UNION FOR CO !!!!!!!!!!!!!!


User currently offlinePurdue Arrow From United States of America, joined May 1999, 1574 posts, RR: 7
Reply 16, posted (13 years 2 months 5 days 6 hours ago) and read 11443 times:

I'm not going to put in my opinion here, because most everyone knows what I'd say anyway. I would, however, like to address two Delta-relaed issues raised in this thread...

First, to defend Delta... "I think Delta still has more than 100 B727's."

They have no where near that many. Though they keep extended the retirement dates of aircraft, they were down in the 70's when I left Delta in May, and I believe they've retired some since then.

Now, to refute a Delta-is-grand statement... "DL is the best from an employee standpoint (0 layoffs since 1929; say that NW) and that translates over to the customer."

I see in the profile that the person who wrote this is 16-20 years old, and, therefore, probably didn't work at Delta in the mid-90s. While it's good to think highly of your employer, I think that some employees at Delta would refute this statement. Talk to the folks who came to work everyday during "Leadership 7.5", being certain that it would be the last day that they'd work. Talk to the people who lived in constant fear that their department would be cut to bring down DL's CASM. The folks who worked Atlanta Radio during this time probably don't see such a rosy picture of job-security as you do.


User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 17, posted (13 years 2 months 5 days 6 hours ago) and read 11431 times:

uh I worked during this time and DL never implied that there would be layoffs they even tried to quash those rumors. Much of the angst you describe just came from the fact that we were losing lots of money and it is normal to worry about your company when this happens. Besides, worrying about your job does not compare to actually losing it now does it?

User currently offlineBoeing747-400 From , joined Dec 1969, posts, RR:
Reply 18, posted (13 years 2 months 5 days 5 hours ago) and read 11432 times:

UNITED!

Hey this is my last post here until my trip in SLC ends on the 25th.

Goodbye everybody!


User currently offlineJessman From United States of America, joined Jul 2001, 1506 posts, RR: 7
Reply 19, posted (13 years 2 months 5 days 5 hours ago) and read 11437 times:

True, I missed 7.5, and admittedly a lot of my love for delta came from growing up less than a mile from CVG airport in Hebron, KY. I met a lot of friends who worked for the airline during those years, and those who are there right now like where the company is going. I have some issues with delta. I really don't think it was right for them to buy Comair/ASA. Those are regional airlines and I feel they should be independant of a Major airline mindset. My two cents, not saying it was bad business just not quite ethical. Every airline has to adapt to survive, and I feel like their goals for fleet simplicity, customer service, and price are right on target. I worked for three other corporations before delta(I started young) I was used and let go, I was not a bad employee, I even got recommendations, but I was no longer needed. Even when in the mass of Delta res I feel insignifigant the employees and even supervisors make me feel like I belong at that company. I can understand 7.5 from a business standpoint, and from what I've heard of it, and faced with the decision to either take a pay cut, or watch a company I respect go bankrupt I would take the paycut. I wish it had worked for TWA. If nothing else DL looks good on a resume when I'm ready to move on.

User currently offlineDeltaOwnsAll From United States of America, joined Jul 2001, 1173 posts, RR: 1
Reply 20, posted (13 years 2 months 5 days 5 hours ago) and read 11424 times:

Of Course, go Delta  Smile They own all, but after them I'd have to say American's coach is great...and since when did United have great customer service? I heard it was horrible...oh well...go Delta...great customer service, on time record, and domestic first. If they change their coach and get rid of the 727s they will be unbeatable.
DeltaOwnsAll


User currently offlineDeltaBoy777 From United States of America, joined Jun 2001, 411 posts, RR: 1
Reply 21, posted (13 years 1 month 3 weeks 6 days 8 hours ago) and read 11393 times:

I would still say Delta is best. I just flew from DFW-SEA-SEA-DFW AND THE SERVICE WAS GREAT!!!! We even had Ice Cream Sundaes in First Class going up and coming back!!!

"fly for fun"-Delta



Thanks and Gig Em!
User currently offlineColoneh From , joined Dec 1969, posts, RR:
Reply 22, posted (13 years 1 month 3 weeks 6 days 4 hours ago) and read 11367 times:

I work for DL and I can't wait to retire, this company sucks!

User currently offlineCch362 From United States of America, joined Apr 2001, 147 posts, RR: 0
Reply 23, posted (13 years 1 month 3 weeks 6 days 2 hours ago) and read 11352 times:

I've always liked United best because it has the best route structure in N. America, but the airline SUX right now because it is badly mismanaged. Employee morale is very low, so the quality of service is pure apathy.

I prefer Delta right now until United gets new management.


User currently offlineGo Canada! From United Kingdom, joined Jun 2001, 2955 posts, RR: 11
Reply 24, posted (13 years 1 month 3 weeks 6 days ago) and read 11344 times:

AA are a lot better than united as for delta i havent been, ive heard good things about them but I dont know if I would use a skyteam airline again.

United as far as im concerned dont have good customer service, the f/a's can be rude and the check in staff have serious issues with regards to helping the customer and treating the customer as an individual person.

United simple concertrated on being the biggest, but big isnt always the best.
they have got a lot of work to do to beat AA especially after the US airways merger chaos-if united wishes to be the worlds best airline then the attitude of some of the staff need to change, they need to stop being sarcastic, they need to stop losing cases without saying sorry and they need to be friendly and cheerful rather than down right moody.




It is amazing what can be accomplised when nobody takes the credit
25 ContinentalEWR : Of the three, I have flown most with United and generally feel that United is a pretty decent and reliable airline. The problem is, they need to be mo
26 SESGDL : Delta, DUH!!!!! Their service, fleet, routes, hubs, their frequencies to flights....EVERYTHING!!!!!!!! DELTA WILL ALWAYS BE BEST!!!!!!!!
27 Boeingfan4life : i would have to say Delta, only because i've flown them 11 out of my 16 years of life. second to them i would pick US Airways.
28 AA767Boy : No comment!
29 FlyVirgin744 : I must say that I'm very surprised at the amount of Delta responses! Delta has gotten much better in the last year or two. My pick will also be Delta.
30 Mah4546 : American get's by vote. Though I do admit that when it comes to comfort in business-class, it's hard for any other US airline to beat DL's Business El
31 777guy : It has been about a year and a half since flying United but I like their level of customer service and also their channel 9 to listen cockpit communic
32 777gk : I miss United's old commercials from the late 1980s, usually showing a 747-200 in the old colors flying off into the sunset. Those commercials, with t
33 Tan flyr : United..customer service....what you smoking boy?? united better get focus BACK onto customer service. Many of my collegues will not fly UA. Just too
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