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AA To Offer Turn Down Service In FC  
User currently offlineaacun From Mexico, joined Jan 2004, 507 posts, RR: 1
Posted (2 years 7 months 3 weeks 4 days 18 hours ago) and read 15842 times:
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AA just announced turn down service in FC 777 international flights to London starting 01SEP, to be expanded to all 777 Intl FC flights on 01OCT. It includes a quilted bed topper for the FC suite, a new amenity kit, a light-weight blanket, pajamas, slippers, a premium duvet and pillow. 777, 767 and 757 business class will also have the same premium duvet, pillow, slippers and amenity kit.

American Unveils New Suite Of Premium Products On International Flights

[Edited 2011-08-29 08:21:35 by SA7700]

68 replies: All unread, showing first 25:
 
User currently offlinejdairceo From Uruguay, joined Jan 2006, 252 posts, RR: 0
Reply 1, posted (2 years 7 months 3 weeks 4 days 17 hours ago) and read 15371 times:

That is really good. I believe this is a much needed amenity to further differentiate J from F. This service also helps BA and AA have more similar products, especially with the new seats/suites to be introduced on the 773s. (Recognizing there is still a ways to go before they are close to being the same.)
This will also makes AA the only US carrier to offer these amenities.

I will say the new amenity kits are a huge improvement over the previous ones, especially the experience of them. There will be a light blanket (or day blanket) offered but I wonder if the heavy duvet will also be available?

Seems like quite an investment in their premium product…



An MD-80 is great... in first class
User currently offlineqqflyboy From United States of America, joined Oct 2003, 2247 posts, RR: 13
Reply 2, posted (2 years 7 months 3 weeks 4 days 17 hours ago) and read 15358 times:

Ah, beat me to it, lol! While I'm excited we're going to offer these new premium products, springing this new information on flight attendants three days before it takes effect is not exactly the best thing. It would have been nice if they "briefed" us on these changes before hand, and showcased the new products at base so we knew what the heck we're dealing with. The pax will have to forgive us as we fumble through making passengers their beds.

Either way, these are positive changes and I hope they are indicative of more amenities and benefits to come, not just for premium cabin customers, but all customers. I'm sad to lose the Burt's Bees products in the amenities kits, however.  



The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineJetboyTWA From United States of America, joined Jul 1999, 388 posts, RR: 4
Reply 3, posted (2 years 7 months 3 weeks 4 days 16 hours ago) and read 15231 times:

Here is AA's marketing page describing the new service and amenities: www.aa.com/flybetter

User currently offlinewashingtonian From , joined Dec 1969, posts, RR:
Reply 4, posted (2 years 7 months 3 weeks 4 days 16 hours ago) and read 15120 times:

Always nice to see improvements. What's the latest on AA's plans to roll out lie-flat seats in Business?

User currently offlineLHRFlyer From United Kingdom, joined Apr 2010, 800 posts, RR: 1
Reply 5, posted (2 years 7 months 3 weeks 4 days 16 hours ago) and read 14736 times:

And BA now offers warm nuts and sundaes in First Class!

User currently offlineDelimit From United States of America, joined Jan 2009, 1486 posts, RR: 2
Reply 6, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 14527 times:

Quoting LHRFlyer (Reply 5):
sundaes

It is amazing the amount of good will a simple dessert has been able to generate for AA and DL.

Nice to see these improvements. I've alweays felt turn down was one of those services that's de rigeur in F. And Dermalogica is a great choice over using some licensed nothing product like so many seem to do.


User currently offlineFCO110 From United States of America, joined Sep 2008, 80 posts, RR: 0
Reply 7, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 14526 times:

Quoting washingtonian (Reply 4):
What's the latest on AA's plans to roll out lie-flat seats in Business?

Or a premium economy?


User currently offlineisitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 24
Reply 8, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 14504 times:

Turn down service? Am I flying American Airlines or Hyatt Skyways?
Just give me an on time departure AND arrival and drop the hotel crap, ok?
safe



If two people agree on EVERYTHING, then one isn't necessary.
User currently offlineetops1 From United States of America, joined Nov 2005, 1038 posts, RR: 1
Reply 9, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 14503 times:

In The current financial state that AA is in, I think that doing this is stupid and a waist of money they could be saving trying to get their airline back to profitibility .

User currently offlinejfk777 From United States of America, joined Aug 2006, 8091 posts, RR: 7
Reply 10, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 14223 times:
Support Airliners.net - become a First Class Member!

Quoting etops1 (Reply 9):
In The current financial state that AA is in, I think that doing this is stupid and a waist of money they could be saving trying to get their airline back to profitibility

This is for long haul international First Class passengers on 777 flying 8 to 15 hour long flights. The domestic FC passengers will not see this. Savings is quesionable if they don't do it.


User currently offlineUAL777UK From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 11, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 14221 times:

Quoting etops1 (Reply 9):
I think that doing this is stupid and a waist of money they could be saving trying to get their airline back to profitibility

I disagree, its a nice idea but they need to upgrade the F & J offering IMHO opinion first and really go to down. Their F suite is screaming out to be replaced and they need a fully flat J seat. I know its a hell of a lot of money but in the long term I am sure they will see the benefits and it would put them on a more even par with BA on the NY/LON Shuttle route. BAs new F class I think looks great and oozes class.


User currently offlinejdairceo From Uruguay, joined Jan 2006, 252 posts, RR: 0
Reply 12, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 14219 times:

From the AA Press Release:
"Beginning Sept. 1, customers traveling onboard American's flights between the U.S. and London Heathrow (LHR) will be among the first to enjoy the new offerings. First Class customers traveling onboard Boeing 777s between the U.S. and Heathrow will receive a quilted bed topper custom-designed to fit American's popular Flagship Suite, pajamas and slippers as part of the airline's new turndown service. A lightweight day blanket, new premium duvet and pillow, and an amenity kit featuring a bag with an authentic Eames Office® design pattern and containing Dermalogica® skincare products and other travel necessities complete the new suite of amenities."

So it looks like the duvet will remain and be updated.

Quoting qqflyboy (Reply 2):
I'm sad to lose the Burt's Bees products in the amenities kits, however.

Apparently these were unpopular becuase they were somewhat greasy and smelled too strong.



An MD-80 is great... in first class
User currently offlineMAH4546 From Sweden, joined Jan 2001, 32183 posts, RR: 72
Reply 13, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 14112 times:

Quoting washingtonian (Reply 4):

Always nice to see improvements. What's the latest on AA's plans to roll out lie-flat seats in Business?


A new product - for every cabin - will be unveiled with the 77W and likely roll out, at least, to the the current 772 fleet and future 787 fleet.



a.
User currently offline44k From United States of America, joined Aug 2007, 310 posts, RR: 0
Reply 14, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 14077 times:

That is great news, looking forward to trying it out!

User currently offlinewashingtonian From , joined Dec 1969, posts, RR:
Reply 15, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 13945 times:

Quoting Delimit (Reply 6):
It is amazing the amount of good will a simple dessert has been able to generate for AA and DL.

Does United not serve sundaes up front?!

Quoting LHRFlyer (Reply 5):
And BA now offers warm nuts and sundaes in First Class!

Was this really done to match American?


User currently offlineDelimit From United States of America, joined Jan 2009, 1486 posts, RR: 2
Reply 16, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 13891 times:

Quoting washingtonian (Reply 15):
Does United not serve sundaes up front?!

Do they? It's been ages since I flew UA up front, and even that was on a breakfast flight (perhaps the single worst meal I have ever had on a plane; the egg thing was literally nauseating).


User currently offlineLonghornmaniac From United States of America, joined Jun 2005, 3244 posts, RR: 45
Reply 17, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 13873 times:

What great news! Kudos to AA for getting themselves up to par with some of their alliance members, and certainly a firm step ahead of other domestic competitors.

I'm very much looking forward to trying these new things out on my fight from EZE-DFW in late October! Wish I could get the pajamas in J, though!

Cheers,
Cameron


User currently offlineetops1 From United States of America, joined Nov 2005, 1038 posts, RR: 1
Reply 18, posted (2 years 7 months 3 weeks 4 days 15 hours ago) and read 13852 times:

USAirways serves ice cream sundaes in Envoy . And they also serve a hot breakfast in envoy .

User currently offlineBA174 From United Kingdom, joined Oct 2009, 745 posts, RR: 0
Reply 19, posted (2 years 7 months 3 weeks 4 days 13 hours ago) and read 13030 times:

Quoting etops1 (Reply 9):
In The current financial state that AA is in, I think that doing this is stupid and a waist of money they could be saving trying to get their airline back to profitibility

I think this has something to do with BAs ways since ATI as they have long since had the bed toppers and turn down service and it just makes sense that AA will try include a few BA services which they lack. I would not rule out BAs eastern US eastbound "sleeper service" coming to AA either.


User currently offlinespacecadet From United States of America, joined Sep 2001, 3522 posts, RR: 12
Reply 20, posted (2 years 7 months 3 weeks 4 days 13 hours ago) and read 12731 times:

Quoting isitsafenow (Reply 8):
Turn down service? Am I flying American Airlines or Hyatt Skyways?
Just give me an on time departure AND arrival and drop the hotel crap, ok?

You are free to fly economy. This thread is about first class.



I'm tired of being a wanna-be league bowler. I wanna be a league bowler!
User currently offlineexFWAOONW From United States of America, joined Nov 2009, 383 posts, RR: 0
Reply 21, posted (2 years 7 months 3 weeks 4 days 13 hours ago) and read 12541 times:

Quoting isitsafenow (Reply 8):
Just give me an on time departure AND arrival and drop the hotel crap, ok?

This harkens back to when UAL owned Westin Hotels.



Is just me, or is flying not as much fun anymore?
User currently offlineozark1 From United States of America, joined Mar 2006, 382 posts, RR: 0
Reply 22, posted (2 years 7 months 3 weeks 4 days 11 hours ago) and read 11564 times:

Yeah, I too am baffled by waiting until 3 days before starting to let the flight attendants know about it. Guess it was a media thing, probably doesn't take too much to figure it out, plus with the contract negotiations on going (and on and on and on), I guess that made them keep it under wraps.

User currently offlineminer From Brazil, joined Aug 2007, 105 posts, RR: 0
Reply 23, posted (2 years 7 months 3 weeks 4 days 10 hours ago) and read 11490 times:

Quoting etops1 (Reply 9):

In The current financial state that AA is in, I think that doing this is stupid and a waist of money they could be saving trying to get their airline back to profitibility .

Business and First class fares makes AA tons of cash. Having a product that caters to those who pay premium fares is a logical step if they want to be competitive. If you look at what their OW partners offer in First, take a look at CX, QF and BA for example. AA has always been subpar, so this is great news and money well spent.


User currently offlineqqflyboy From United States of America, joined Oct 2003, 2247 posts, RR: 13
Reply 24, posted (2 years 7 months 3 weeks 4 days 10 hours ago) and read 11364 times:

Quoting jdairceo (Reply 12):
Apparently these were unpopular becuase they were somewhat greasy and smelled too strong.

That is true of the lotion, but it was recently reformulated and packaged resulting in a much more desirable product. The lip balm was by far the favorite. It will be missed! Plus, I love that Burt's Bees products are natural, locally made (Durham, NC), and that they pump millions into conservation and to helping honey bees and their plight.



The views expressed are mine alone and do not necessarily reflect my employer’s views.
25 LDVAviation : Anyone else find the color scheme of the new amenity kits interesting? Could this be a preview of any new branding scheme, premised on black and a cor
26 Post contains links crAAzy : I think there are at lest some flight attendants that knew about this well in advance .... http://www.flyertalk.com/forum/ameri...age/1243818-pyjamas
27 jdairceo : I agree with you there but at least the mints are local (Boone, NC). I think it's nice. They are finally moving to something that looks more upscale
28 Post contains images fxramper : Do people actually sleep in jammies on a 6 hr flight? Are they gonna make me go change so they can 'turn down' the blanket? This is a waste because Ho
29 qqflyboy : I had heard here and there from management the company was considering such things, but nothing concrete and no time frame was provided. The passenge
30 rafabozzolla : As long as they manage to reduce the duvet bulk. It may be not important for F, but for us who fly J (poor us, LOL) the bulky duvet is awkward and sp
31 Airvan00 : I think these little things make a difference. The ice cremes handed out after the meal in Y on Qantas creates a happy cabin.
32 LipeGIG : That's an interesting development. I will begin my new collection of them soon on my next 8 flights on J or F now that i have such option. Finally a m
33 fbgdavidson : When do the 773s come to AA? Indeed, if this is the case it's not the best. It looks woefully unprofessional when an enhancement to the service is po
34 divemaster08 : This sounds like a move to make them more on the same 'level' of service that BA offer on the JFK route also. I mean its a step in the right direction
35 smi0006 : I have been on several QF flights in both J and F and as soon as the crew handout PJs most people change into them frequently on the ground, the rest
36 usdcaguy : For the uninitiated, it's spelled s-u-n-d-a-e and has nothing to do with a day of the week. To me, it seems to be a guy thing as I don't often see wo
37 Delimit : All I know is that either DL or AA (think it was DL) took the sundae off their menu in an attempt to class up their offering and their FFs went into o
38 LHRFlyer : They are an additional option and they are also offered in BA Club World on North American routes. It's good that both AA and BA are both taking step
39 BA174 : AA have a stupid mis match uniform concept. If I was AA management I would convert all staff to be in the grey suit and yellow tie/cravat design comp
40 briboy : I think you hit the nail on the head here. They are popular with Americans. It is good to hear they are offering them as an extra option on BA as wel
41 Delta2ual : I think this is a great service and, once again shows AA's commitment to LHR and their First (and Business) class products.
42 Post contains images Delta2ual : Just spoke to an AA F/A friend who said the F/A's are already talking about taking the blankets home for their kids. No wonder this company can't make
43 Aeroflot001 : Yes the grey Jacket is (I think) the "Flagship" jacket, While on the ground and after takeoff on longhauls that I have flown such as EZE-MIA, MIA-SCL
44 Aeroflot001 : Do we know if this will actually be a turndown service where there is a mattress with a sheet over the mattress and/seat and then the Blanket or simpl
45 Post contains images fbgdavidson : You have a very good memory! That was four years ago now I wrote about that, and yes I did get some peculiar looks and remarks from one of the FAs. H
46 laca773 : A positive thing about Burt's Bees is they are made in America and the lip balm is great stuff. However, when you're paying $10,000., or more for a F
47 MAH4546 : Fall 2012. AA attempted to phase out the ice cream and heard nothing but complaints. Americans are not ones for fancy dessert...we like our ice cream
48 qqflyboy : I guess that's the sad thing to me, because I regard Burt's Bees as a far better product than most, and indeed it costs more than most common brands
49 isitsafenow : Sorry Mr.Ttrump, I didn't mean to ruffle your feathers. I do end up in F more times than I count on. Thanks to DL and good ole NW....sorry to see you
50 Post contains images commavia : I still think the old Origins kits were the nicest ones in recent memory.
51 Post contains links panamair : The APFA has apparently filed a grievance against AA regarding the F turndown service: http://www.apfa.org/content/category/9/17/626/
52 toobz : this is one airline where employees/union cannot get along with mngt. What a nightmare...and to all those folk that wanted a union at DL lol I think
53 Post contains images laca773 : . The Origins products were really nice and much appreciated. Dermalogica is a mid level product. I feel Origins is better as is Kiehl's. Origins is
54 Post contains links toobz : It's always important to have a brand that is recognized worldwide. I personally think AA stepped it up a notch with the new amenity kit branding. DL
55 flykal : For someone who regularly operates 7 hour + sectors, I find it concerning that the APFA thinks the turndown service will add excessive workload to th
56 enilria : Isn't this almost identical to DL's transpac J class with the exception of the type of blanket?
57 Delta2ual : I've used Kiehls for years. For the money, it's the best out there. If an airline could score them for amenity kits, that would be great.
58 Post contains images aussiestu : Sorry fbgdavidson but we dont offer sundaes in Club, just First. There is the offer of ice cream in Club though
59 RyanairGuru : "unreasonable workload". really? What does the 777 contract say that this could violate??? (This is genuine question, not a sarcastic remark!)
60 AA767400 : But this thread is about AA. Not US, and their product. You seem to always bring up AA's financial state, which is pot, kettle, black, from you. US i
61 qqflyboy : Several years ago AA reduced staffing levels on the 777, from 12 to 11. That sparked a presidential grievance that ultimately was decided by an arbitr
62 briboy : And your customers are? Get over yourself.
63 bojangles : You have a housekeeper to make your bed at home, do you? I want your salary!!
64 qqflyboy : Boy did you miss the point! I would suggest the only one needing to get over anything would be, well, you. Uh, no, and I doubt most of our customers
65 Post contains images smi0006 : Does kinda of detract from a turn down service when the customer does it them selves though.... I know of no airline where proper bedding is offered
66 qqflyboy : If the pax so chooses to have their bed made for them (by the way, I doubt most Americans will even ask -- they'll just do it themselves because most
67 Post contains images bojangles : We carry plenty of Americans on my airline in F, and they seem perfectly happy to let me turn down their 'beds' (it takes less than 3 minutes). Maybe
68 bojangles : Fair enough, btw, and i have no doubt you give your customers a great service. I just find it a little strange that you have any sort of trouble doin
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