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Rule 240 Your Experiences?  
User currently offlineNaimas From , joined Dec 1969, posts, RR:
Posted (14 years 10 months 1 week 1 day ago) and read 2143 times:

I Learned not too long ago about Rule 240 and I am wondering how that rule has translated into reality for you.

I felt bad seeing a whole plane of people who were attempting to go to Amsterdam by NW in SEA sitting around for hours and hours and hours becuase the flight was cancelled and they needed a new plane brought in. (cranky old Dc 10s!!!)

Also saw on the news something about a Hawaain Air flight that was cancelled then rescheduled then re canceld the rescheduled again leaving vacationers fuming and helpless.

Rule 240 sounds too good and I am wondering if it has worked for you.

Here is a site that explains what EACH U.S. airlines version of Rule 240 is.


4 replies: All unread, jump to last
User currently offlineSearpqx From Netherlands, joined Jun 2000, 4349 posts, RR: 9
Reply 1, posted (14 years 10 months 1 week 21 hours ago) and read 2110 times:

Rule 240 is the MOST expensive way for a carrier to accomodate inconvienenced pax, so is only used as a last resort (usually). No matter what the pax paid for their ticket, the carrier invoking rule 240 (to allow transfer of the ticket to another carrier) is going to pay a prorate amount higher than any published fare available. Thats why it common for a carrier to hold pax overnight, paying all associated costs, and wait for a new aircraft to become available vs. them putting the pax on the next avail OA flight. At QX and AS policy was loosened up a bit a couple of years ago, and they will rule 240 you if there is no AS or QX w/in 2 hours of your scheduled departure, and if the delay is under the carriers control (vs. weather, ATC, etc.)

"The two most common elements in the universe are Hydrogen and stupidity"
User currently offlineA330_DTW From United States of America, joined Sep 2000, 371 posts, RR: 0
Reply 2, posted (14 years 10 months 4 days 4 hours ago) and read 2087 times:

It has actually been changed to "Resolution 120.20", but it works the same as Rule 240.

And actually, the opposite is true for Rule 240/Res. 120.20. It's cheaper to use the original ticket (Rule 240/Res. 120.20) and endorse it to another carrier since the original carrier pays face value to the accepting carrier. And nowadays, the originating carrier does not even need to endorse the ticket to another carrier (unless it's a "BULK" ticket or Frequent Flyer Ticket or some other sort of Free ticket or a ticket with a ticket designator...)

They just have to book the new itinerary and send the passenger to the new airline. This works among all US/Canadian carriers. So if this happens to you and the airline you have been rerouted to says they can't accept the ticket without an endorsement, they don't know their rules and you should speak to a supervisor.

A F.I.M. (Flight Interruption Manifest) or completely reissuing a ticket is more expensive because then the originating carrier pays a flat fee (anywhere from 10% to 25% of the Full Y fare) to the accepting carrier.

User currently offlineFly_ATA From United States of America, joined May 2001, 616 posts, RR: 5
Reply 3, posted (14 years 10 months 3 days 23 hours ago) and read 2067 times:

A rule 120.20 differs from a rule 240. rule 120.20 is "face value" of the ticket. rule 240 is usually a percentage of the Y fare. a F.I.M would be calculated as a rule 240.

An example would be if you had to INVOL a ticket to another carrier. Lets say that because the exisiting ticket was a non- stop flight and the other carriers flight is a connection you would have to INVOL the ticket to get the extra leg ticketed. if the exisiting carrier does the INVOL then it's considered a F.I.M or rule 240 ( percentage of the Y fare). If the new carrier does the INVOL then it's a rule 120.20. ( face value)

User currently offlineCch362 From United States of America, joined Apr 2001, 147 posts, RR: 0
Reply 4, posted (14 years 10 months 3 days 8 hours ago) and read 2043 times:

Rule 240 is often misused when flights are delayed by reasons other than weather. Passengers who demand to be accommodated on another carrier find out only after walking to the other airline's terminal that their new flight is delayed as well, and worse, that they are on stand-by because it is oversold. And some times when they come back to the original carrier, their original delayed flight has already left.

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