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Carry On Bags Out Of Control  
User currently offlineflyboy80 From United States of America, joined Jul 2001, 1875 posts, RR: 3
Posted (2 years 6 months 1 week 4 days 3 hours ago) and read 20857 times:

I'm sure others will have a different opinion based on which operational aspect they are directly connected to, but as a flight attendant I'm really disapointed.

I understand that customes have elected to bring more items with them inside the aircraft as this lowers their travel costs in many situations provided their carrier has baggage fees. However there must be a breaking point somewhere.

The TSA "one plus one" rule seems to be make-believe. It's never enforced by anyone that I can see- Customers are coming on-board aircraft with sometimes three or four items, all of which are clogging the overheads. I personally am more interested in "secure" stowage of items with all the tasks required durring boarding as oppossed to attempting to count everyone's items...

The sheer size of roll-a-board bags has increased as well. There was a time when I considered overhead bins on 737s large, now they are consistenty "not quite big enough." These items pose more risk to crew-members then in the past because customers (I've noticed) are asking more for assitance to place these (sometimes 40 plus lb) bags in the overhead bins, easily capable of causing injury IMO as well as my airline's. ANd more often than not, these items and lack of suitable stowage areas for them (and fuller flights) are lengthening the boarding processes, causing conflict, and dilivering a lower customer experience.

I'm hopeful that there are management teams who visit these forums in an attempt to gain more insight to operational roles and challeges facing customers and employees and that they're able to learn something and is why I've elected to discuss this topic. I also want to know if there is any dialogue in place with the government agencies regarding adequate enforcement of carry-on bag regulations. I still cannot understand why they can x-ray your bag and check for liquids but they can't lower their work load and restrict items through the check-point. (I see pax take sometimes two bags, and two personal items through the check-point)

My last gripe here is something I call "implanting conflict" which I believe exists heavily in airline customer service. The airline makes a decision to increase revenue; the result is the aforementioned; and crew members, and in my case on-board crew members, being placed into direct conflict with customers in order to enforce carry-on regulations. You now have pissed off customers- and with everything else they have to deal with- it's one step towards a complaint against in some cases an undeserving individual, or the airline itself. And believe me I understand the customers frustrations with travel. Just look at the whole JetBlue thing that took place (while quite out of hand) it should serve as an example of the world we live in today with air travel!

136 replies: All unread, showing first 25:
 
User currently offlinerdh3e From United States of America, joined Mar 2011, 1459 posts, RR: 2
Reply 1, posted (2 years 6 months 1 week 4 days 3 hours ago) and read 20795 times:

Quoting flyboy80 (Thread starter):
I also want to know if there is any dialogue in place with the government agencies regarding adequate enforcement of carry-on bag regulations.

There is currently a working group consisting of MANY airlines, and the TSA, to work towards standard carry-on baggage sizing in the USA. Problem is you have "rogue" carriers dissenting and refusing to work towards a consensus.

I would expect some regulations to be rolled out in the next 24 months, but probably not much sooner given all of the parties involved. I'm also not sure whether this would affect the number of carry-ons, more the size of each item.


User currently offlineHPRamper From United States of America, joined May 2005, 3965 posts, RR: 8
Reply 2, posted (2 years 6 months 1 week 4 days 3 hours ago) and read 20787 times:

We've tackled this topic before, and while not much can be done about number of carryon items, things can and should be done about the allowable size of carryons.

It's simply not enforced right now as a sizable portion of passengers now completely bypass the ticket counter and thus bypass any sort of bag size enforcement.

Airlines won't do it at the gate, as this would mean a customer service meltdown, sending pax back through security, adding fees etc. That's not to say the airlines would be in the wrong, in my opinion if passengers feel the right to ignore the numerous sources of bag size limitation information, then they deserve a hard lesson.

No airline is ballsy enough to open that can of worms first. One would think the most efficient spot to put a handcuff on oversize carryons is at the security checkpoint itself since the counter is now a non-factor.


User currently offlineBabybus From , joined Dec 1969, posts, RR:
Reply 3, posted (2 years 6 months 1 week 4 days 3 hours ago) and read 20730 times:

I agree with you that the problem of carry-ons has got out of control. If you are one of the last 50 pax to board it is sometimes impossible to find a space for your own bag.

However, I would say that airlines actually encourage you to take bags on board; through fees and long inexplicable delays to receiving bags in the baggage hall. As turnaround times reduce having bags in the hold is a liability to the airline.

If airports lifted the liquid onboard rules no one would check-in their bags at all.


User currently offlineflyboy80 From United States of America, joined Jul 2001, 1875 posts, RR: 3
Reply 4, posted (2 years 6 months 1 week 4 days 3 hours ago) and read 20697 times:

I agree that the security checkpoint should be used as the stopping point.

IF they choose to ignore everything else, including a mandated message applied to all airline booking receipts, and online check-ins, wait all that time in line, then have to return to the ticket counter (where agents are not working on a door deadline) then so be it- do not make this problem Gate Agent, and Flight Attendant responsibility it's simply not accountable to employees or customers. Working out such a system within the U.S. is so greatly needed.


User currently offlinepetera380 From United States of America, joined Feb 2005, 338 posts, RR: 0
Reply 5, posted (2 years 6 months 1 week 4 days 3 hours ago) and read 20694 times:
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The problem is that US carriers don't enforce their own rules. In the US it's one bag plus a personel item. This grows to two huge items that would never fit into the size wise guage that is often sitting by the check in desk. In Europe it's one bag and no more! But with airlines charging to check bags in it can't be a supprise when people bring half a house onto the plane!

User currently offlinesrbmod From , joined Dec 1969, posts, RR:
Reply 6, posted (2 years 6 months 1 week 4 days 3 hours ago) and read 20635 times:

It's gotten to the point that I'd rather pay the checked bag fees so I don't have to fight for overhead bin space, and what I do bring onboard with me can easily be placed under my seat. If there is room in the overhead bin once everyone has stowed their bags, I will put my personal bag in the overhead bin.

While some airlines do have a/c with overhead bins designed to handle rolling carry-on bags, many airlines still have older interiors in their a/c that are not ideally designed for such bags, since these bags only started to become commonplace in the last decade or so.

In some respects, I think Spirit has the right idea with the carry-on bag fee.

I've been on flights that were delayed 10-20 minutes because of folks still trying to stow their carry-on bags and having to move stuff around in order to fit. I've seen folks trying to stuff a 21' roller bag into the middle bin on a Delta 767-300 Domestic a/c and the F/As having to make multiple announcements that such bags will not fit in the middle bins.

Part of the problem is that people overpack for trips, and I'm sure we've all been guilty of this at one point or another. Some folks then try to shoehorn a roller bag that is bursting at the seams into an overhead bin not designed to fit it.


User currently offlinebond007 From United States of America, joined Mar 2005, 5343 posts, RR: 8
Reply 7, posted (2 years 6 months 1 week 4 days 3 hours ago) and read 20633 times:

Quoting HPRamper (Reply 2):
Airlines won't do it at the gate, as this would mean a customer service meltdown, sending pax back through security, adding fees etc. That's not to say the airlines would be in the wrong, in my opinion if passengers feel the right to ignore the numerous sources of bag size limitation information, then they deserve a hard lesson.

I totally agree. The pax do it now because they can. If they had to go back through security and check it in, they wouldn't do it again.

Quoting rdh3e (Reply 1):
There is currently a working group consisting of MANY airlines, and the TSA, to work towards standard carry-on baggage sizing in the USA. Problem is you have "rogue" carriers dissenting and refusing to work towards a consensus.

I would expect some regulations to be rolled out in the next 24 months, but probably not much sooner given all of the parties involved. I'm also not sure whether this would affect the number of carry-ons, more the size of each item.

I don't quite understand this!
Every airline already has a policy - the only problem is that it's not being enforced by them. I can't see a new policy ever being less than a standard roll-aboard, plus a small hand carried item.

We don't need new policies that pax are still going to ignore ... probably even more so since it would be more restrictive ... we just need the airlines to enforce the current ones.


Jimbo



I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
User currently offlinerojo From Spain, joined Sep 2000, 2431 posts, RR: 9
Reply 8, posted (2 years 6 months 1 week 4 days 3 hours ago) and read 20609 times:

Weird... everybody trashed NK when they added fees to carry-on bags. Now you step into an NK flight and half of the overhead bins are empty. People will always try to trick the system, so NK decided to tackle both problems and get more ancillary revenue. Problem solved.

Legacy airlines should have thought about carry on bags going out of control when they decided to start charging to check in bags. They didn't do it and now they have to people bringing 3 or more items to the plane.


User currently offlinePHLBOS From United States of America, joined Mar 2004, 7482 posts, RR: 24
Reply 9, posted (2 years 6 months 1 week 4 days 3 hours ago) and read 20586 times:

While I can empathize with your frustration, the whole carry-on issue can be summed up in 2 words: unintended consequences.

Airlines (more specifically, Airline Management) imposed and in some instances increased checked bag fees even for ALL pieces of luggage to make up for some 'lost' revenue; customers retaliatde as they saw fit.

While NK (not 100% sure about G4) responded to this situation a while ago by imposing a fee for the overhead bin use; other carriers have been reluctant to impose such a fee figuring that it would create even a greater customer backlash to a point that it could force the government to intervene even further. Such action could make the cure worse than the disease.

As we all know, only B6 and WN do NOT charge for the FIRST checked bags (WN allows a 2nd checked bag fro free as well) for domestic travel. However, those 2 carriers don't serve the same number of airports that their legacy competitors (& regional partners) do AND, in some instances charge a fare high enough to surpass what a legacy would charge plus a first checked baggage fee (I found that out this past summer). As a result; the checked baggage fees, even for the first bag, appear here to stay.

Those are my   



"TransEastern! You'll feel like you've never left the ground because we treat you like dirt!" SNL Parady ad circa 1981
User currently offlineNathanH From United States of America, joined Nov 2010, 56 posts, RR: 0
Reply 10, posted (2 years 6 months 1 week 4 days 3 hours ago) and read 20556 times:

Quoting srbmod (Reply 6):
It's gotten to the point that I'd rather pay the checked bag fees so I don't have to fight for overhead bin space, and what I do bring onboard with me can easily be placed under my seat. If there is room in the overhead bin once everyone has stowed their bags, I will put my personal bag in the overhead bin.

I've become the same way. It is worth the money to me to not have to deal with the stress of fighting the mass of people trying to get on the plane as early as possible to make sure there is overhead space. I'll bring a backpack with my laptop and some foods and various other things to get me through the flight, and check the rest.


User currently offlineairbazar From United States of America, joined Sep 2003, 7874 posts, RR: 10
Reply 11, posted (2 years 6 months 1 week 4 days 2 hours ago) and read 20544 times:

Quoting flyboy80 (Thread starter):
I'm sure others will have a different opinion based on which operational aspect they are directly connected to, but as a flight attendant I'm really disapointed.

Wait a second. You're a flight attendant and you're complaining about carry ons out of control? It's YOU JOB to enforce the carry on rules. If people are bringing more than what they are alowed it's because YOU are NOT doing your job.
Bu I agree, it's ridiculous but the airlines (YOU EMPLOYER), encourages this by charging for checked baggage because it saves them money, and you're an accomplice by allowing passengers to carry onboard more than what they are allowed.
On my last flight, I would bet my salary that half the carryons would not fit in the the little sizing contraption, some were blatantly obvious and yet, not a single flight attendant asked the passengers to check their bags.


User currently offlineScottB From United States of America, joined Jul 2000, 6579 posts, RR: 32
Reply 12, posted (2 years 6 months 1 week 4 days 2 hours ago) and read 20501 times:

Quoting flyboy80 (Reply 4):
I agree that the security checkpoint should be used as the stopping point.

I disagree. The job of the TSA is to screen passengers and their bags for items which would threaten air transportation security, not to act as the bag-size police because gate agents and flight attendants don't want to have to confront passengers who are already unhappy with their employers' policies. If an airline wants to force its own passengers through another baggage-size check prior to security -- and pay for that -- then fine.

The size of the bag is not necessarily indicative of its weight or how hazardous it might be if it were to fall from a bin. Nor does it correspond to the amount of attention a security screener ought to devote to it; a "personal item" filled with computer accessories (after the laptop has been removed) almost certainly deserves closer scrutiny than a rollaboard filled with clothing.

Quoting rdh3e (Reply 1):
Problem is you have "rogue" carriers dissenting and refusing to work towards a consensus.

What you call "rogue" carriers others might call carriers who are more sensitive to the wishes of their customers.

Quoting flyboy80 (Thread starter):
These items pose more risk to crew-members then in the past because customers (I've noticed) are asking more for assitance to place these (sometimes 40 plus lb) bags in the overhead bins, easily capable of causing injury

You personally need to ask for explicit clarification on your company's policy regarding assisting customers with heavy carryons. If you are expected to do so, then it needs to be very clear that any resulting injury would be covered by your company's workman's compensation plan. If you are not, then you need to diplomatically tell the customer that your company's policies do not permit you to assist with heavy carryons due to the potential for injury and offer to gate-check the bag if the customer is unable to place the bag in the bin him/herself.


User currently offlineHPRamper From United States of America, joined May 2005, 3965 posts, RR: 8
Reply 13, posted (2 years 6 months 1 week 4 days 2 hours ago) and read 20413 times:

Quoting ScottB (Reply 12):
I disagree. The job of the TSA is to screen passengers and their bags for items which would threaten air transportation security, not to act as the bag-size police because gate agents and flight attendants don't want to have to confront passengers who are already unhappy with their employers' policies. If an airline wants to force its own passengers through another baggage-size check prior to security -- and pay for that -- then fine.

Nobody mentioned the TSA doing it. In fact, at the actual security checkpoint might not be the best place for it either. Any location prior to going through security would be suitable. Since this is mainly a problem tied to kiosk and online check-in, there could simply be a cordoned walkway from kiosks to the security line area manned by one employee. It wouldn't be a lengthy process, a mere glance would suffice, so the inconvenience/delay would be slim to none. It would be the perfect job for someone on limited or light duty.

Hey, just an idea.


User currently offlineADent From United States of America, joined Dec 2006, 1333 posts, RR: 2
Reply 14, posted (2 years 6 months 1 week 4 days 2 hours ago) and read 20387 times:

It is the airlines fault.

Either they start carry on fees (like NK) or they stand behind their employees and make sure the rules are enforced. Something like employees get 25% of the bag fees collected at the gate would get the carry on rules enforced.

The bag situation on WN is much better than other airlines (in my experience), but even there is isn't great.



DIA (aka KDEN) tried to put bag sizers on the x-ray machines - like UA and most other carriers supported. But CO did not want this and got them removed - initially on the A concourse screening station, then the main terminal.

Plus the TSA guys didn't really want to get into fights with customers over airline rules (they would rather argue over the size of your toothpaste tube).


User currently offlinetp1040 From United States of America, joined Apr 2011, 195 posts, RR: 0
Reply 15, posted (2 years 6 months 1 week 4 days 2 hours ago) and read 20377 times:

This would not be as much of a problem if airlines could guarantee a paid checked bag securely arrive in a timely manner and distributed in an orderly fashion. Alas, you have thieves, slow employees, a handling system that fails to serve (with surprising regularity).

No, I don't want to pay extra for something I can do but the airline can't, I don't want to wait 30 minutes to get my bag, I don't want search for my bag with 200 other bags, I don't want my bag delivered the next day (or the week later), I don't want my bag gone thru by airline employees, I don't want to argue with an idiot over the value of the contents, I don't want my bag to go to Alabama to be sold.

Thank you, I will deal with my bags myself. I have never carried on more than an allowed roller and computer. Never asked anybody for help.


User currently offlineBoeingGuy From United States of America, joined Dec 2010, 2882 posts, RR: 7
Reply 16, posted (2 years 6 months 1 week 4 days 2 hours ago) and read 20317 times:

How about the majors stop charging for the first bag and find a better way to make their revenue. I used to check my bag every time until the airlines got greedy in this one aspect. That saved a lot of hassle all around - breeze through security, don't need to fight for overhead space, don't need to lug it around the airport. Now I fight for overhead bin space like everyone else.

User currently offlinemalaysia From United States of America, joined Nov 1999, 3316 posts, RR: 0
Reply 17, posted (2 years 6 months 1 week 4 days 2 hours ago) and read 20296 times:

The major issue on my side is that too many just throw tiny objects, fanny packs, purses, pouches, which could easily go under the seats. I know people want leg room, but the way people just throw them in the bins, make it falsely appear to be full but it really isnt, and FA just close the bins thus assuming that now all the roller bags need to be gate checked.


There Are Those Who Believe That There May Yet Be Other Airlines Who Even Now Fight To Survive Beyond The Heavens
User currently offlineusairways787 From United States of America, joined Jun 2005, 290 posts, RR: 1
Reply 18, posted (2 years 6 months 1 week 4 days 2 hours ago) and read 20147 times:

I agree wholeheartedly. I can tell you, it extremely frustrating as a ramper to sit there and watch people try to carry on the things they do. I initially turn in a load plan with my correct bag count only to have to change it and add 10+ carry ons because some people want to take their house with them. This in turn makes my job, the pilots, job, F/A and everyone else included harder. Ontop of all that you get a captain on the headset all pissed at you because you have to keep changing it haha. It's caused many delays, that I've had to answer for because of it. Something has to give.

US787



"Pre departure walk around complete, all doors closed, ready for pushback"
User currently offlinePI4EVER From United States of America, joined May 2009, 599 posts, RR: 2
Reply 19, posted (2 years 6 months 1 week 4 days 2 hours ago) and read 20098 times:

"No airline is ballsy enough." Well said HRRamper. That is the crux of the problem. The TSA will not assume responsibility for airline bag rules enforcement, and airlines help create the monster by not enforcing their own rules and policies.
Airlines have created the situation where the passenger can by-pass an employee at the counter area - to be so much more effecient and cost effective - and TSA is simply moving bodies looking for breach of security issues not how many pieces the Farkel Family is traveling with - and a gate agent/s pressured to board and get the plane out on-time and it all comes to a screeching halt in the aisle of the airplane. F/A's can't smile composed and pleasant at the door with a greeting of the masses because they're making repeated "We have a full flight today" and so on announcements trying to get these masses and their stuff stowed to sit down so we can fly.
Did bag fees help create this monster? You betcha. I will not get into any discussion of the pros and cons of WN and B6's policy; however, my airline of choice - DL - earned over a BILLION dollars in anchillary revenue from fees....and it is certainly not from domestic food and beverage charges - yet, it gate checks "complimentary" thousands of bags a day throughout the system due to lack of space on board the aircraft and to minimize a delay in departure. I could not ignore a billion dollars in revenue enhancement, and yet operationally the routine boarding of a DL flight is nothing short of chaos. My compliments to most DL crew who face this dilemma everyday. I have flown 66 segments year-to-date on DL and it is rare you do not encounter many of these issues, repeatedly, every flight, every day, regardless of aircraft, bin type or load factor.
I want to know why a DL agent permitted a woman to board a flight with 4 items, near the end of the process, stand in the aisle looking perplexed because all the bins were full, refused to let her bags be stowed throughout the plane, and was finally threatened by a F/A she would be removed from the flight if they did not stow and check her bags immediately. A gate agent had to come aboard the plane to speak with the woman and handle the bag checking, while this fully loaded 757 sat delayed at the gate awaiting the solution. The woman found little sympathy from her fellow passengers but she complained and was bitchy to the crew throughout the 4 hour flight to ATL. Why did you permit this meltdown at departure time SMF? Not right to all of us already on board, and the F/A crew did not deserve this issue to deal with.
I say someone in SMF was pressured to get the flight out on time and in hustling to do so either did not observe or ignored the obvious as they scanned her boarding pass. You don't want the Station Manager on your ass about a delay.
During the flight she retrieved 2 of her items and placed them at her feet - not under the seat - but at her feet. Seated in exit row 27C and there they remained until we reached the gate in ATL. Violation for exit row seating again either not observed or ignored by crew. Where was I? Right across at 27D so I was witness to all this drama and it was unacceptable. If someone "ballsy" enough had challenged her as a late boarding passenger and handled her bag issues before she ever stepped foot on the plane we would all have been spared the scenario....and the delay.
I travel with 2 items. A rollerboard and a backpack but I understand the Farkel Families and others are traveling under different circumstances and trying to save $$ will push the carry-on rule issue. A family of 4 traveling to MCO do not want to spend $100 each way for baggage, and us frequent flyers are not keen on waiting for a bag after a long week/day and flight. Not to speak of those lessons learned when the bag goes astray.
So the monster grows. Is there really enough space if every person traveled with just one bag and one personal item? On the average DL aircraft, that would be bin space for 100+ rollerboards if every personal item could fit under the seat. Maybe "ballsy" is not the answer but a rationalization of what the aircraft can physically accomodate safely is more the issue beyond a customer service perspective. I don't like having all that stuff over my head anyway, but I'm part of that monster too aren't I?
No easy solution to a very sensitive subject for airline employee and customer alike. My kudo's again to all crew who deal with this stuff everyday.
I'm headed home Friday night so have my bin ready.......



watch what you want. you may get it.
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 20, posted (2 years 6 months 1 week 4 days 2 hours ago) and read 20081 times:

I also place a certan amount of burden on gate agents. Sure there's a 1/1 rule with TSA but pre.screening machines, everyone's putting their things on the rollers then on the belt. At the gate, the agents need to be monitoring that everyone only has one carryon bag plus one personal item. Don't know about other airlines but from what I've seen, they're pretty strict about the one carryon plus a purse/laptop bag, etc.

Now, as the gate checks, it is out of control and it's the airlines' fault. Let's just say everyone only has one rollerboard which is usually the case from what I've seen, there's still not enough room. Look at the MD88. Only the port side can accommodate full size rollaboards wheels or handles out. On the other side they have to be turned to the side which takes up tons more room. Its not uncommon to have 10-15 gate checks on a full Mad Dog.



What gets measured gets done.
User currently offlineflyboy80 From United States of America, joined Jul 2001, 1875 posts, RR: 3
Reply 21, posted (2 years 6 months 1 week 4 days 2 hours ago) and read 20079 times:

Quoting ScottB (Reply 12):
I disagree. The job of the TSA is to screen passengers and their bags for items which would threaten air transportation security, not to act as the bag-size police because gate agents and flight attendants don't want to have to confront passengers who are already unhappy with their employers' policies. If an airline wants to force its own passengers through another baggage-size check prior to security -- and pay for that -- then fine.

Baggage quanity through the checkpoint has everything to do with security directly and therefore should be monitored directly by the TSA as a first line of control as to the quanity of items which are entering the area WHICH THEY ARE IN CHARGE OF KEEPING SECURE and void of threatening/dangerous/whatever items...


User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1760 posts, RR: 3
Reply 22, posted (2 years 6 months 1 week 4 days 2 hours ago) and read 20053 times:

It is a nightmare on certain routes but pax don't help themselves or each other. They often throw the bag into the locker whichever way they want and they stow the smallest items up there that could easily fit under the seat with little impact on their comfort. When the bags are stowed effieciently and correctly, this greatly reduces the amount of bags that need offloading and placing in the hold.


Proud to fly from Manchester!
User currently offlinebohica From United States of America, joined Feb 2004, 2630 posts, RR: 0
Reply 23, posted (2 years 6 months 1 week 4 days 1 hour ago) and read 19947 times:

Quoting HPRamper (Reply 2):
One would think the most efficient spot to put a handcuff on oversize carryons is at the security checkpoint

Back in 2001, UA installed templates on the x-ray machines at IAD to control the size of carryons. If the bag didn't fit, it had to be checked. However, CO was at the time advertising larger overhead bins on their A/C. CO sued UA to have the templates removed claiming the templates took away their advantage. CO won and UA had to remove the templates.


User currently offlineEASTERN747 From United States of America, joined Oct 2006, 474 posts, RR: 0
Reply 24, posted (2 years 6 months 1 week 4 days 1 hour ago) and read 19926 times:

I believe it is not the job of the TSA to control bag sizes and number of items mean, isn't there enough trauma there already.
I was aboard a full flight when the the cooperation between the F/A and ground staff was brilliant. The F/as in the rear announced to the boarding F/A when all overheads were full, and the doors were shut. The flight attendant and gate agent announced, that's it folks, no more over head items. If it doesn't fit under the seat, it's going to be checked. PERIOD.Ramp services was there with a loader right up to the Jetway. The bags were tagged and out the door. Any grief and the passenger was told, in a nice way, either it's tagged or you don't go.Worked out very well. The winter is coming with overcoats, packages, more winter clothes.
The F/A is correct, I don't want somebodies 40lb bag falling on my head in case of emergency. And he is correct too. If you can carry the damn bag from home to the plane, don't expect a F/a to store it for you. (few exceptions of course). Take it to Fed-X and ship it.


25 777STL : As have I. I'd rather spend 20 more minutes in the lounge, whilst enjoying a cocktail, rather than having to scramble to the gate and play the "every
26 trigged : I usually fly AA on the CSG-DFW-CYS route and back to see family and the carry on bags that won't fit in the bins are given a gate check tag, put unde
27 tharanga : I would welcome the airlines to crack down hard, and enforce their own rules. In fact, I plead for them to do so. I think it should remain the airline
28 rdh3e : They would be paying for it. You bet that if the TSA was asked to deal with this, they would get more money to do so. Also, if they just would actual
29 srbmod : This is why I wait until everyone has boarded and stowed their bags before I stow my personal bag in the overhead bin, that way I'm not taking up roo
30 rdh3e : Ironically, they are now "both" cooperating on developing the standardized template...
31 JoeCanuck : This is self inflicted by airlines. I venture that whatever gains they make from charging for bags, they lose in boarding and turnaround times. By the
32 blueflyer : UA was ballsy enough to put sizers in front of x-ray machines at one of their terminals to enforce a maximum size per item. CO was leasing space in t
33 malaysia : Yeah but its hard if you end up with group C on Southwest or a front row economy group and all the back row people start placing stuff in the front o
34 bennett123 : I always find it peculiar the amount of luggage that people carry. The limit for Economy here is 15-20 KG in the hold plus 1 bag in the Cabin. The cab
35 Mortyman : I thought that if you go onto any airlines home webage today or any airline check in counter, you'd be informed about the standard allowed size, weigh
36 canoecarrier : Do you have a kid? I worked in the airline industry for several years. The first time I tried to travel with an 8 month old was probably the most hum
37 FlyASAGuy2005 : The planeside valet program will not work on mainline sized a/c. The average # of pink tags on a full CR9 is usually at the tune of 25 bags and that'
38 AWACSooner : And that's because of.... The airlines created this monster by their bag charges. As frustrating as it has been to have experienced delays due to pax
39 shufflemoomin : I agree. I've seen some ridiculous items taken on board. If you look at the size of an overhead bin and the amount of seats that bin covers, it's obvi
40 planesailing : I flew a BA A319 last year and inside the overhead bin, a little plaque detailed that the maximum weight the bin could hold is 32kg. However, those b
41 MSPNWA : That is my largest issue as well. I stick to the 1+1 rule, and so my backpack always goes under the seat in front of me, even on a SF3 or CRJ. My leg
42 CitationJet : The airlines created this mess by instituting bag fees. They have the power to solve it. The problem is they don't want to give up the added revenue.
43 srbmod : Some folks seem to have a sense of entitlement because they bought a ticket that they don't have to follow the rules. Unfortunately, the average pers
44 aerorobnz : Rip out the overhead bins completely, or go back to the old open coat rack style from the past. Anything going onboard the aircraft should fit under t
45 Eagleboy : I would disagree with this. By the time the extra bags get to the door of the aircraft it is too late. They should be stopped at check-in, security a
46 XT6Wagon : You want this solved? Make the FAA and other regulatory organizations count carry on bags as a separate wieght item like checked bags are. If suddenly
47 JoeCanuck : I've seen it work on wide bodies overseas where you ain't seen baggage until you travel the middle east. Basically, at the gate, the agent checks the
48 The Coachman : This seems to happen rarely in Australia - maybe it is because I tend to fly QF rather than DJ or JQ (who both tend to have some fares for carry-on on
49 ridgid727 : It could all be handled quite simply by getting 1 bag through the TSA for free, the next costs $25.00 for security and the 3rd $50 and the 4th $100.00
50 frmrCapCadet : Bins need to be assigned to seats. This all would be self enforcing. Some seats may not get an assigned bin, and they should be allowed a SMALL free c
51 Post contains links srbmod : The F/As have other duties they're having to do in order to prep the a/c for departure and playing luggage police shouldn't be their job. For a time
52 ltbewr : I have seen in the past loaded overheads opening up during turbulence, presenting a serious injury risk to the pax beneath them or crew in the aisle.
53 FlyASAGuy2005 : What he is talking about and what you're talking about are two different things. What you described is POLICY with almost every US airline if not all
54 aerorobnz : My experience with QF passengers in AKL doesn't agree, I think all countries are much worse now - it's not just the US any more. All carriers with pa
55 F9Animal : It is indeed becoming a serious problem with carry on bags! On one flight, I had to upload over 40 carry on bags, because the overheads were full. Pas
56 NWAdeicer : On a side note. We on the ramp would love it if those who work the counter would enforce the heavy bag rule. There have been countless times everyday
57 FlyASAGuy2005 : Yep. Huge safety issue especially on the CR2s that have little to no tolerance. At least on the 700s, even on the longer flights the max count is usu
58 BC77008 : Maybe each overhead bin should be sectioned off with partitions into threes (on narrow body aircraft) with each person having their own assigned cubbi
59 TheCommodore : That's what I thought. Flights that I have taken recently have all enforced the carry on rule, with F/A, ground staff checking as you go through boar
60 allrite : I have observed checks on carry-on luggage sizes at Changi airport (Singapore) for Jetstar Asia (security guard just after check in) and Cairns airpor
61 flybyguy : lol... all that kind of proposal will do is get cabin crew to loosely interpret carry-ons as too large. Furthermore if passengers complain, cabin cre
62 aerorobnz : that's it...shrink the size of the xray aperture, so anything too big just won't fit and they can be sent back to checkin...
63 AAIL86 : As a former ops manager at AA(left this may), I can assure you that carry-on enforcement goes on gateside at every airport AA serves, daily. Does it
64 tyler81190 : I do believe the FAA has an F.A.R. about this issue... mandating the 1+1 concept... The best thing for CREW MEMBERS to do, is to call the FSDO (FAA of
65 freakyrat : The problem is not all 737's have the same bin size. I've encountered some 737-700 series on Southwest that my Luggage Works rollaboard would fit in w
66 HPRamper : I've seen it many times. The counter agents thinking 100% about making the pax happy, and not giving two shits about the rampers of their own airline
67 Post contains images nethkt : Understand your point absolutely. This situation applies the most in intra-USA flights. Passengers carry unnecessary stuff onboard. I'm so grateful we
68 spacecadet : It's probably been said (though I didn't see it in my scan of the topic), but the airlines brought this on themselves with the bag fees. I used to alw
69 southloopswa : I wish we could do this, but the main problem is if I as frontline employee enforces ANY rule, the customer writes a compliant letter, and then I hav
70 rampart : Was it about 20 years ago when the smaller rollaway bags became very popular? All the department stores and luggage stores started to carry them, they
71 tyler81190 : We have the same problem at DL (NW) in MCI
72 Post contains images SZDC10 : Yes, in the land of Airline Nirvana, the stewardesses all have time and space to enforce, tag, and take away passengers' 3rd carry on. Collectively,
73 OzGlobal : This seems to be largely an American problem, as airlines and security do not enforce realistic controls on cabin baggage and Americans generally trav
74 trigged : Um.... when I was on several ANA flights back in 2006, the 767's and 747's were packed to the brim with carry-on luggage and the vast majority of the
75 aviationmaster : Carry-ons are a global plague and not just a problem witnessed solely in the US. I work as a CSA at ZRH and the airlines we do the handling for, excep
76 PHLBOS : IIRC, that was actually tried back in the late 90s by UA and possibly DL but was very short-lived. The reason being that it drastically increased pas
77 Burkhard : I must praise Ryanair in this respect. They allow exactly one item, and check the size and weight exactly, and if it is 1 cm too big you have to chec
78 vgnatl747 : For me, it's not about avoiding the fee, it's about avoiding the time. I travel much more for business than I do for pleasure, and using just a carry
79 aviationmaster : Not really. The amount of times I have business travellers (flying Y, J class is a whole different topic) show up at the gate with their roll-aboard
80 rdh3e : I didn't think Duty Free items were stored in overhead bins, are they? Also, your statement about "over priced after correcting for taxes", isn't alw
81 Bongodog1964 : So I'm boarding complete with my bag which is within the airlines quoted measurements, and I'm to be told that my bag complete with lap top and camer
82 sccutler : What I wish for when I fly commercial, is an airline that allows checked bags without additional cost, so passengers are not heavily motivated to carr
83 aztrainer : Well, after lurking for many years I decided to join the conversation on this topic. I agree that the airlines and fee's have caused this problem. WN
84 bond007 : Really, this is the same as not being enforced. If you are not doing for every bag on every flight, that's not being enforced!!! Semantics maybe, but
85 JHCRJ700 : I'll never forget being on a flight from Baltimore to Chicago and watching two "hippie types" (I don't mean any disrespect but there really is no othe
86 Kaiarahi : Doesn't work for me. I often carry on a large (but within the size rules) briefcase filled with confidential documents and a laptop with confidential
87 SHARFRS2 : I have seen this problem in Europe and in the States and every time the flight is being delayed waiting for the last person getting on the flight and
88 GCT64 : As has been noted above, the airlines simply need to enforce their rules. In Europe, both Easyjet and Ryanair enforce the one bag rule rigorously and
89 apodino : In a strange way, RJ's actually have kept the problem from being worse. I don't like many things about RJ's, but one thing I do like is the fact that
90 YTZ : Something nobody here has raised and I've personally had the discomfort of dealing with: the airport shopper. I've been on flights at least a few time
91 AmericanAirFan : Checking bags has always been my method. When I price tickets online looking for the cheapest deal I add in the price of a checked bag. So if Southwes
92 HPRamper : So your items are more confidential than everyone else's, and you are such a special passenger that someone else's bag will have to be put below to m
93 aztrainer : An item that also irritates me is when you have your item (in my case it is a photographic backpack, so it does not fit under seat) stored and you are
94 anstar : Why do they have to go back through security? Why cant they be charged the fee at the gate abd the bag sent down as a gate bag for the hold?
95 Bongodog1964 : If Kaiarahi has one bag which is below the airlines maximum size for a carry on, yes his bag should go on board at the expense of someone who has bla
96 BoeingGuy : I know of one case where AS/QX lost the business of a party of 30 people going on a ski trip ONLY because of their bag fees. Ski club was travelling
97 jsquared : Simple solution: Step 1: Obtain airline credit card (we'll say SkyMiles AMEX) Step 2: Check bag for free (1 per person traveling in your reservation)
98 777ord : Point the blame wherever you want. But, at the end of the day it lies on everyone: -The pax(s) for blaitently ignoring the rules for carry-ons and for
99 jeffbart33 : I agree and do the same thing. I have learned that on a DL757 out of SEA that there will never be enough overhead space as the flights are usually fu
100 Kaiarahi : Ummm - no, I'm not a special passenger. But I have a NATO security clearance that says certain types of sensitive information must remain in my posse
101 Post contains images Midex461 : Exactly. I wonder how much of this nightmare could be avoided if the flight attendants would enforce the "Smaller items under the seat" rule. I also
102 ltbewr : How long until we see long coats with oversized pockets for computers, accessories, and so on to get around the cabin bag rules some would like to put
103 srbmod : Slight problem with your solution, not everyone can get an airline branded credit card (or any sort of credit card) because they may lack the credit
104 frmrCapCadet : And I have noticed that roll-ons at big box stores are cheap enough to buy a new one if on a particular flight the size limits are different. And once
105 JoeCanuck : It's never a good idea to check valuable or important items...even some airlines tell you...since it's much more likely for your stuff to get lost or
106 Post contains links and images Markam : The future is now: http://www.dailymail.co.uk/news/arti...et-jacket-I-beat-Ryanair-game.html ( www.scottevest.com ) Isn't NATO very similar to the Fi
107 timpdx : No way. Im not checking a bag until something is done abut the retrieval times. I have waited at LAX for a bag that took as long as my flight from SFO
108 hal9213 : Security screening and airline ops are totally different stuff. You have plenty of airlines allowing more than 1 carry-on depending on your class of
109 aztrainer : I know for a fact that there are more than one....I had it happen a couple of times to me and I love when the plane deplanes and they are standing be
110 FlyASAGuy2005 : People are just generally rude now-a-days. On a recent flight to RDU the airplane was suppose to be completely full. It was the 0730 departure out of
111 NASBWI : Your case is understandable, but there are numerous solutions in order to avoid such a conflict. Some of them may cost you, while others are free (de
112 bond007 : No, its the airines policy, so the fault of non-enforcment lies solely with them. The TSA is not responsible... and even if they would be, in theory
113 glbltrvlr : Absolutely. Those signs just before security that say it's a Federal/TSA rule that there be one carry on and one personal are flat out false. It may
114 ckfred : I'm surprised that Congress, FAA, DOT, TSA, or DHS has deemed the checked-bag fee a threat to aviation security. Correct if I'm wrong, but bags that a
115 SP90 : At EWR the TSA guys would tell you to put your bag in the template thing if it seems too big. I've seen them send people back to have their bags check
116 srbmod : That company has tried to put ads in some of the airline inflight magazines and have been rebuffed because the airlines don't look too highly on prod
117 747m8te : Here at BNE international, the airport security does check the weight of all carryon bags (rollaboards, sports bags, back packs...not laptos, handbags
118 WNCrew : I wish you could do that here... but an American would just say "Well..... you let me, it's your fault." Isn't it amazing? Here people complain about
119 TOLtommy : That's not the job of the TSA. It's whats IN the bag that is their concern. There was a time when certain airports placed a template on the belt. If
120 Kaiarahi : All true, but fundamentally if I have a contract with the airline to transport me and a carry-on of a certain size, the airline is breaching its cont
121 hamad : you are not the only one! this is a feeling shared accross the airline industry. airlines place the rules clearly on their websites, regardless of th
122 NASBWI : It's not that the airlines won't allow you to carry it on. If they truly didn't allow you to bring it in the first place, there would be a breach. Yo
123 FlyASAGuy2005 : Memories...lol and still do it to this day as far as a cargo load report goes. The actual w&b done by the pilots now is much faster. ASA now has
124 PHLJJS : The "one plus one" rule is not a TSA regulation. It is an FAA regulation that the airlines are charged with enforcing. Enforcement usually begins as y
125 southloopswa : Good luck with that! Passengers do as they feel, if we were to attempt to do this, it would only delay flights dealing with the arguments that would
126 billreid : CBP also enhances taking more carry-on. If you have a tight connection in ATL, or any US airport not checking can get you on an earlier flight. For ex
127 mplsjefe : I completely agree that you should have to pay to carry-on a large roll-a-board bag for the convenience of avoiding baggage-claim, and be able to chec
128 bond007 : Actually it's an airlne policy. The FAA just requires that the airline has an approved carry-on policy. That's why it's impractical for anyone but th
129 silentbob : If they can't lift (and carry) it, then it isn't a carry on bag anymore. It's tug-along luggage. You should have to prove you can carry the items, no
130 ckfred : The FAA did just that after the US Airways Express crash at CLT. During the investigation, the NTSB determined that the plane was beyond the certifie
131 WNCrew : The problem is, many people who cannot lift their luggage either for a genuine "medical reason" (all too oft abused) or due to height etc will then O
132 bond007 : Then they should be checking it perhaps! If I was 5'0" I wouldn't be packing 40lb bags and assuming I could rely on another passenger to stow it for
133 fiscal : What is the Jet Blue thing noted in the original post? I am just curious as I just experienced my first JetBlue flight and was pleasantly surprised, e
134 Post contains images NASBWI : I think he was referring to the operational meltdown in 2007, and while it was an isolated (and extreme) example, it relates to the frustrations of th
135 MillwallSean : I don't understand this issue. If its to much just enforce the rules. Until then people will bring as much as they can. I find that many airlines don'
136 GCT64 : Absolutely agree - the problem is quite simply that the airlines and their employees don't enforce their own rules. Those that do, e.g. Easyjet / Rya
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